Frequently asked questions
All the information you need to help you ship.
Popular questions
How can I get an update on my claim?
You will receive acknowledgement of your claim submission and regular updates on your claim after you file a claim and email it to us.
My package status has remained the same for some time. Is the delivery going to be delayed?
The status of your shipment will be updated in the FedEx system at various points between pickup and delivery.
How do I schedule a pickup?
To schedule a pickup online, you need to have a fedex.com User ID.
Why would a package be held in customs?
Shipments are held to ensure they satisfy export or import customs regulations.