Contact Customer Service by E-mail or Phone
Contact Technical Support Helpdesk by E-mail or Phone
Customer Service
Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Customer Service Hotline
13 26 10
Calling from outside Australia, please dial 61-13-26-10
Customer Service Hours
Monday through Friday from 08:00hrs to 22:00hrs
Saturday from 08:00hrs to 16:00hrs
Sunday: No Service
Public Holidays other than Saturday and Sunday from 08:00hrs to 14:00hrs
(only enquiries, no pick-ups or deliveries)
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at 1300 138 759.
*Technical Support Hotline Service Hours:
24 hours, 7 days a week
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.