Service Info

Standard Conditions of Carriage

To ensure that our customers have a good understanding of the contractual conditions of carriage governing their shipments, we would like to highlight to you some of the contractual conditions regarding your shipments. For the complete terms and conditions governing your shipment, please refer to the air waybill, the conditions on the reverse of the air waybill, and the Standard Conditions of Carriage to which they refer. In the event of any inconsistency, the limits of liability set out in below shall take precedence.

Limits of Liability

1) FedEx's maximum liability for loss, damage, delay or any other claim with regard to any shipment is limited to 17 Special Drawing Rights ("SDR") per kilogram# or US$100 whichever is greater, unless the shipper declares a higher value for carriage on the FedEx® International Air Waybill and the corresponding surcharge is paid.

2) If a higher value of carriage is declared (subject to the limits imposed on the value that may be declared as noted immediately below), FedEx’s liability for loss, damage or delay of a shipment will not exceed its repair cost, its depreciated value or its replacement cost, whichever is the least

^#Actual weight or dimensional weight, whichever is greater.

Declared Value Limits

1) FedEx Letter / FedEx Pak

The maximum declared value for customs and carriage for a shipment using a FedEx Letter or a FedEx Pak is US$100.00. Regardless of whether you declare a value for carriage exceeding US$100.00 for a FedEx Letter or a FedEx Pak, FedEx’s maximum liability for any claim is limited to US$100.00.

2) Shipments of Extraordinary Value

Shipments containing any of the following items of extraordinary value are limited to a maximum declared value for
carriage of US$1000.00. Our maximum liability for any claim for such item is US$1000.00 or US Dollars Nine and Seven Cents (US$9.07) per pound, whichever is greater. The conversion to local currency uses the exchange rate published by the International Monetary Fund.

Artwork	Antiques
Glassware	Jewelry including watches and gems
Precious metals	Furs
Ostrich and emu eggs	Collector’s items
Film, photographic images	Guitar and other Musical instruments that are more than 20 years old
Stocks, bonds, cash letters or cash equivalents	Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain

* Full description of the above Items of Extraordinary Value are set out in the Conditions of Carriage

Time limitations for notification of claim

Types of Claims	Time Limitation
Damage Claims	Within twenty-one (21) days following the delivery day
Non-delivery Claims	Within nine (9) months after FedEx accepts the shipment.

Note:

Any claim exceeding USD500 must be made in writing within the time periods stated. You may telephone Customer Service to report your claim but you must still give written notice of your claim within the time periods.
Written supporting documentation of all claims must be delivered to FedEx within nine (9) months after FedEx accepts the shipment.

Time limitations for notification of MoneyBackGuarantee

We will, at our option, and upon request, either refund or credit to the applicable invoice only your transportation charges (do not include duty and taxes but includes fuel surcharges) if we deliver a shipment sixty (60) seconds or more after the applicable delivery commit time. Money back guarantee does not apply in the event of any delay caused by customs or other regulatory agency clearances or events outside of FedEx Express' control.

Time limitations for notification is within fifteen (15) calendar days from the date of shipment

Types of Claims	Time Limitation
Invoiced shipments & Shipments sent using automated device	Within fifteen (15) calendar days from the date of shipmen.
Shipments paid by cash, cheque, money order or credit card

Note:
Customers may notify us in writing or by telephone

For the complete Standard Conditions of Carriage, please refer to <here>.