Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on Aug 1, 2017

Relocation of Hanzomon World Service Center

Effective August 10th, 18:00 hours, Hanzomon FedEx World Service Center and Drop Box located at 1st floor of Kyodo Building will be closed. On the following week of the August 14th, 2017, new FedEx World Service Center will be opened at below new address.

 

Ariake FedEx World Service Center

TOC Ariake East Tower 6th floor

3-5-7 Ariake Koto-ku Tokyo 135-0063

Business hours 9:00 ~ 18:00 (Monday to Friday)

Cut off time for same-day uplift 18:00 (Monday to Friday)

 


 

Posted on July 18, 2017

Obon Holiday Service Schedule

Thank you very much for using FedEx. We would like to inform you of our operations schedule during this coming Obon holiday period in Japan.

  Operation Pick-up and Delivery Schedule Customer Service Business Hours
August 5 (Sat) (*1)Saturday operations 8:30-17:30 (Saturday hours)
August 6 (Sun) Close Close
August 7 (Mon) Regular operations 8:30-19:00 (Regular hours)
August 8 (Tue) Regular operations 8:30-19:00 (Regular hours)
August 9 (Wed) Regular operations 8:30-19:00 (Regular hours)
August 10 (Thu) Regular operations 8:30-19:00 (Regular hours)
August 11 (Fri) Close Close
August 12 (Sat) (*1)Saturday operations 8:30-17:30 (Saturday hours)
August 13 (Sun) Close Close
August 14 (Mon) Regular operations 8:30-19:00 (Regular hours)
  • We will operate regular pick-up/delivery and customer service after August 14 (Mon).
  • For details about the cut-off time at FedEx drop-off locations, please call our Customer Service.
  • Please also note that World Service Centers are open according to the above "Pick-up and Delivery Schedule".
  • (*1) Saturday operations are limited to certain FedEx locations only. For more details, please refer to the operating hours at each location. (www.fedex.com/jp_english/dropoff/)

For pick up and/or inquiries including stations open hours, please call our Customer Service at 0120-003200 (toll-free) or at 043-298-1919. FedEx Ship Manager is also available to place your pick up request. For inquiries about FedEx ship Manager, Please call our Technical Support Help Desk at 0120-861585(toll-free). URL : FedEx Ship Manager

Due to traffic congestion expected during the Obon holiday, we would like to ask for your cooperation in preparing your packages as early as possible on the pick-up day.

We appreciate your understanding.

 


 

Posted on June 26, 2017

Change in Saturday business hours at Shinsuna Station

We would like to inform you that the Saturday business hours for Shinsuna station have changed.

The weekday business hours remain the same.

Current Saturday business hours: 9:00-17:00

New Saturday business hours: 10:00-15:00

Date of the change: July 1, 2017

 

Thank you for your understanding and cooperation.

 


 

Posted on June 6, 2017

Notice to customers importing personal shipments.

Please note the following points when importing your personal shipments.

1. Some health foods fall under the category of medicines depending on their ingredients and may be regulated.

2. Importation of up to two months worth of over-the-counter drugs and one month of prescription medicine is allowed as personal consumption. If a shipment exceeds the permitted amount, it is necessary to obtain permission from the affiliated ministries. Also, some ingredients cannot be imported such as Psychotropic medicines.

3. Up to 24 pieces of a cosmetic can be imported as personal consumption. If a shipment exceeds that amount, it is necessary to obtain permission from the affiliated ministries.

4. FedEx does not accept shipments to Japan that require animal or plant quarantine, even in small quantities.

5. FedEx does not accept cash for transport, even if the payment is small.

6. Shipments imported from overseas will be subject to taxation, including certain gift shipments.

7. If the import tax exceeds 10,000 yen, we ask you to prepay by credit card or bank transfer before import clearance. Clearance of the shipment won’t be processed until the payment is confirmed.

8. Import duty may apply to unaccompanied baggage.

9. As a matter of policy, FedEx does not accept cash on delivery for ancillary transportation charges such as freight fees, import duty and taxes.

10. FedEx will deliver your shipment as per the delivery commitment. Ajustments to the delivery commitment timeframe cannot be made.

 


 

Posted on May 16, 2017

Latest update about TNT integration

We’re excited to bring you some important news about our integration in Japan. We’re now connecting FedEx Express and TNT local ground operations. By bringing together the power and reach of both our networks, we’re supporting our plans to provide better coverage and greater global connectivity.

The first stage took place in May 2017 when we combined FedEx Express and TNT local ground operations in selected area. We have worked together to plan how to optimize the ground network in Japan. And once Japan’s local operations are fully integrated, you’ll benefit from having one courier for all your shipping needs.

Please see latest information here. (www.fedex.com/jp_english/connect)

  • Previous Posts

Shipping Power Banks with FedEx

Posted on December 30, 2016

Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).

“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.

Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.

For your reference, the following are examples of common types of Power Banks:

  • Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
  • Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
  • Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.

Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.

Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017) (Updated)

Posted on October 04, 2016

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries section II (categorized as UN 3090) or stand-alone lithium ion batteries section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (IA or IB). Please note that Section IA/IB UN 3090 and UN 3480 lithium batteries are fully regulated Class 9 Dangerous Goods and classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What’s different about the markings and labeling?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Handling label with the UN Number (Required for IB shipments only).

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?
You will be able to use FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments and an IDG surcharge will apply.

What if I’m pre-approved for the UN 3090 Section II list?
Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in IATA DG Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list.

What’s different about dangerous goods training for staff?
Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?
IATA will publish its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
The new policy changes will not impact UN3481 and UN3091 (lithium batteries packed with equipment and lithium batteries contained in equipment) except that after January 1, 2017 the UN number needs to be included on the IATA Lithium Battery Handling label when the label is used.

Should you have any questions, please contact your local Customer Service team and ask to speak with a dangerous goods specialist.

Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea

Posted on February 1, 2016

The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.

The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.

In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.

To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.

We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.

Lithium Battery Shipment Restrictions (Updated)

FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.

Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.

These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.

Further information on shipping lithium batteries can be found here.

FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware® powered by FedEx service can provide: 

             Precise temperature readings

             A shipment’s exact location

             An alert if a shipment is opened or if the contents have been exposed to light

             Real-time data regarding the vital signs of a shipment which can be shared with trusted parties


Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are: 

             Unique or rare — such as samples from clinical trials.

             Temperature sensitive — such as pharmaceuticals.

             Light sensitive — such as biological specimens.

             Time critical or location critical — such as surgical kits.

             Highly controlled or regulated — such as materials requiring chain-of-custody certification.

             Bio-hazardous or dangerous — such as bacteria and viruses.

             Highly valuable — such as medical equipment.


Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.

SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.

Packaging Tips for Lithium Battery Shipments

At FedEx, we understand the importance of ensuring the safe transport of your shipment. Lithium battery shipments or shipments with items that contain lithium batteries may overheat and ignite in certain conditions and, once ignited, maybe difficult to extinguish. Therefore, we would like to remind you of the regulations and correct handling procedures to ensure the safety of your packages and those who handle the shipment.

FedEx strictly adheres to the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) regulations. As such, FedEx has compiled a set of guidelines that govern packing, marking and labeling of shipments of lithium batteries and items that contain charged batteries.

Shipments containing lithium batteries must follow the specific packaging guidelines below:

  • Batteries are to be packed individually.
  • Batteries must be shielded and protected to prevent short circuits.
  • Batteries are completely enclosed.
  • Items for shipment must be placed in a sturdy outer container.
  • Labeling and documentation needs to be checked for accuracy.
  • Packaging must meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Please refer to the following link to get the latest update of such requirements. http://www.unece.org/fileadmin/DAM/trans/danger/publi/manual/Rev5_Amend1/ST-SG-AC10-11-Rev5-Amend1e.pdf.

In addition, as lithium batteries, both lithium ion and lithium metal, are fully regulated dangerous goods, it is important that the shipment is correctly identified, classified, packaged, marked and labeled. A Shipper’s Declaration for Dangerous Goods must also be completed and signed by a trained shipper.

FedEx will not accept shipments of any electronic product that includes recalled or defective lithium batteries, such as laptop computers.

To view detailed packaging guidelines and FedEx best practices for shipping lithium batteries, please click here.

  • Local Service News

Temporary Cut-off Time changes in Fuchu station coverage areas during construction of CHUO Highway (May 15– May 26, 2017)

Posted on May 9, 2017

We would like to inform you that in anticipation of severe traffic congestion caused by construction of the CHUO Highway, FedEx will be making a temporary change to its call-in cut-off time for shipments destined for same day uplift.

During the period of May 15-26, 2017, the call-in cut-off time will be brought forward by one hour in locations served by our Fuchu station. The affected areas include Akishima, Chofu, Inagi, Fuchu, Hachioji, Hino, Kunitachi, Mitaka, Muashino, Tachikawa, Tama cities and Inadaira of Musashi- murayama city.

This is a temporary measure in response to the anticipated traffic conditions. We regret any inconvenience this may cause and ask for your understanding.

For any inquiries, please contact our Customer Service team at 0120-003200.

Pick up service during holiday period

Posted on April 5, 2017

Thank you very much for using FedEx. We would like to inform you of our operations schedule during this coming Golden Week holiday period in Japan.

 

Operation Schedule

Customer Service

April 29 (Sat/Holiday)

Closed

Closed

April 30 (Sun)

Closed

Closed

May 1 (Mon)

Regular operations

8:00 - 19:30 (Regular hours)

May 2 (Tue)

Regular operations

8:00 - 19:30 (Regular hours)

May 3 (Wed/Holiday)

Closed

Closed

May 4 (Thu/Holiday)

Closed

Closed

May 5 (Fri/Holiday)

Closed

Closed

May 6 (Sat)

Saturday operations*1

8:30 - 17:30 (Saturday hours)

May 7 (Sun)

Closed

Closed

(*1) Saturday operations are limited to certain FedEx locations only. For more details, please refer to the operating hours at each location (FedEx Drop-off).

For pick up and/or inquiries including stations open hours, please call our Customer Service at 0120-003200 (toll-free) or at 043-298-1919. FedEx Ship Manager is also available to place your pick up request (http://www.fedex.com/jp_english/fsm/). For inquiries about FedEx Ship Manager, Please call our Technical Support Help Desk at 0120-861585 (toll-free).

Due to traffic congestion expected during the Golden Week holiday, we would like to ask for your cooperation in preparing your packages as early as possible on the pick-up day.

Notification of Change of Company Name

Posted on December 1, 2016

FedEx confirms that Federal Express Japan Kabushiki Kaisha has converted to Federal Express Japan Godo Kaisha, effective December 1, 2016. All relevant businesses in Japan will be transferred to Federal Express Japan Godo Kaisha, effective February 1, 2017, subject to regulatory and other clearances.

There will be no change to our service and operations. Our service commitments to our customers and vendors remain the same. Customers and vendors will see minimal impact and will be duly informed of any actions necessary by the respective FedEx contacts.

About shipping Apple Products

The number of international cases of non-delivery or lost Apple shipments has been on the rise.

In light of these incidences, we recommend customers declare the full amount of their shipment in the Total Declared Value for Carriage column on the FedEx International Air Waybill. Doing so will increase the limit of FedEx liability if the package is not delivered or lost. If you declare a Total Declared Value for Carriage and pay the required surcharge, FedEx liability will be increased up to the declared amount, subject to the FedEx International Service Terms and Conditions.  If you do not declare the Total Declared Value for Carriage, FedEx liability is limited to 19 SDR* per kilogram (subject to the applicable currency of the destination).

For more details about Total Declared Value for Carriage, please refer to the FedEx International Service Terms and Conditions at fedex.com or call our Customer Services hotline at 0120-003200.

*Special Drawing Rights (or SDR) are supplementary foreign exchange reserve assets defined and maintained by the International Monetary Fund (IMF).

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