Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Updated on July 28, 2016

Pick up service during holiday period

During the upcoming Obon summer holiday period, heavy traffic congestion is anticipated on major highways and freeways in the metropolitan area. In order to provide you with same-day uplift service without any delay during this period, we would like to seek your cooperation in preparing your packages and making pick-up requests earlier than usual. As traffic conditions generally worsen after August 5(Fri), we appreciate your kind assistance particularly during the period of August 5 (Fri) through August 10 (Wed) when we anticipate high demand.

We would also like to inform you that we will be making a temporary service change to the following locations in anticipation of severe traffic congestions.

Period: Aug 9(Tue), 10(Wed) and 12(Fri)
Location: All cities served by FedEx Shizuoka Station
Service Change: Call-in cut-off time will be brought forward by one hour to 11:00
                             Package drop-off time will also be brought forward by one hour to 13:00

Period: Aug 10(Wed) only
Location: Adachi, Arakawa, Kita, and Itabashi-ku in Tokyo served by FedEx Kawaguchi Station
Service Change: Call-in cut-off time will be brought forward by one hour to 16:00.

We highly appreciate your understanding and cooperation.

 


 

Posted on February 24, 2016

Call-in Cut-off Time Change in Aichi and Shizuoka Prefectures

As part of our commitment to continual enhancement, we are pleased to inform you that we will be streamlining the call-in cut-off time in all cities in Aichi and Shizuoka Prefectures served by FedEx Toyokawa Station, effective April 1, 2016.

The applicable areas and streamlined time are shown below.

Area New Call-in Cut-off Time

All cities in Aichi and Shizuoka Prefectures served by FedEx Toyokawa Station

15:00

The same-day uplift, the transit times for your export/import shipments, and all currently available FedEx services will remain the same.

For more details on this service enhancement, please call our Customer Service team at 0120-003200 (toll-free) or 043-298-1919.

 


 

Posted on February 1, 2016

Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea

The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.

The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.

In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.

To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.

We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.

  • Previous Posts

Lithium Battery Shipment Restrictions (Updated)

FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.

Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.

These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.

Further information on shipping lithium batteries can be found here.

FedEx International First® (FIF) Service Expands

FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:

  1. Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
  2. Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
  3. Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.

For more information about FIF service and coverage, please click here.

FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware® powered by FedEx service can provide: 

             Precise temperature readings

             A shipment’s exact location

             An alert if a shipment is opened or if the contents have been exposed to light

             Real-time data regarding the vital signs of a shipment which can be shared with trusted parties


Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are: 

             Unique or rare — such as samples from clinical trials.

             Temperature sensitive — such as pharmaceuticals.

             Light sensitive — such as biological specimens.

             Time critical or location critical — such as surgical kits.

             Highly controlled or regulated — such as materials requiring chain-of-custody certification.

             Bio-hazardous or dangerous — such as bacteria and viruses.

             Highly valuable — such as medical equipment.


Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.

SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.

Packaging Tips for Lithium Battery Shipments

At FedEx, we understand the importance of ensuring the safe transport of your shipment. Lithium battery shipments or shipments with items that contain lithium batteries may overheat and ignite in certain conditions and, once ignited, maybe difficult to extinguish. Therefore, we would like to remind you of the regulations and correct handling procedures to ensure the safety of your packages and those who handle the shipment.

FedEx strictly adheres to the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) regulations. As such, FedEx has compiled a set of guidelines that govern packing, marking and labeling of shipments of lithium batteries and items that contain charged batteries.

Shipments containing lithium batteries must follow the specific packaging guidelines below:

  • Batteries are to be packed individually.
  • Batteries must be shielded and protected to prevent short circuits.
  • Batteries are completely enclosed.
  • Items for shipment must be placed in a sturdy outer container.
  • Labeling and documentation needs to be checked for accuracy.
  • Packaging must meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Please refer to the following link to get the latest update of such requirements. http://www.unece.org/fileadmin/DAM/trans/danger/publi/manual/Rev5_Amend1/ST-SG-AC10-11-Rev5-Amend1e.pdf.

In addition, as lithium batteries, both lithium ion and lithium metal, are fully regulated dangerous goods, it is important that the shipment is correctly identified, classified, packaged, marked and labeled. A Shipper’s Declaration for Dangerous Goods must also be completed and signed by a trained shipper.

FedEx will not accept shipments of any electronic product that includes recalled or defective lithium batteries, such as laptop computers.

To view detailed packaging guidelines and FedEx best practices for shipping lithium batteries, please click here.

  • Local Service News

Service Improvement in Nihonmatsu and Motomiya-cities, Fukushima Pref

Posted on January 25, 2016

As part of our continual enhancement commitment, we are pleased to inform you that we will be improving the pickup service for export shipments from Nihonmatsu and Motomiya-cities, Fukushima Prefecture (zip codes 96408XX, 96409XX, 96912XX, 96915XX), effective February 1, 2016.

The applicable areas and enhanced times are shown below.

Area New Call-in Cut-off Time
Nihonmatsu and Motomiya-cities (ex-Shirasawa-mura) 12:00 (Noon)

Now shipments requested by the new call-in cut-off time from Monday through Friday, except holidays, will be customs-cleared and uplifted on a flight that departs from Narita Airport on the same day, improving the transit time from Japan for FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE), and FedEx International Economy Freight (IEF) by one business day.

For more details on this service enhancement, please or call our Customer Service team at 0120-003200 (toll-free) or 043-298-1919.

Termination of FedEx International Air Waybill Pre-print Service

Posted on January 4, 2016

Effective December 31, 2015, we have stopped accepting pre-print service requests for the carbon copy, pre-printed version of FedEx International Air Waybill.

Moving forward, we recommend you take advantage of FedEx automated shipping tools, which enable you to prepare shipping documents and manage your shipping histories more conveniently.

Utilizing our automated shipping tools will help you optimize your shipping operations.

For the best available tool and further options, please click the link below, or consult with our Customer Services staff or your Sales Account Executive.

www.fedex.com/jp_english/ship/comparison.html

FedEx Service Location Change in parts of Hyogo Prefecture

Effective June 1st, 2015, the cities of Amagasaki, Ashiya, Itami, Kawanishi, Nishinomiya, Takarazuka, along with the Kobe wards of Nada-ku and Hisashinada-ku will be served by the FedEx Kobe Station.

The same-day uplift, call-in time for pickup, the transit days for your export/import shipments, and all our currently available FedEx services worldwide will remain the same. Please be advised that packages addressed to the above-mentioned areas will be held at FedEx Kobe Station if you wish to pickup your package by yourself.

FedEx Kobe Station address
6-21 Koyo-cho Nish, Higashinada-ku, Kobe-city, Hyogo Prefecture 658-0033

For inquiries, please call our Customer Services hotline at 0120-003200.

Operation changes in certain FedEx service areas (West Japan)

We would like to inform you of operational changes and new service locations for FedEx Hiroshima and Fukuoka Stations.

New service points and effective dates are as follows:

Hiroshima World Service Center (Effective April 13, 2015)
6-8-37 Shoko Center, Nishi-ku, Hiroshima-shi, Hiroshima (C/O Kyushu Koku Hiroshima Office)

Fukuoka World Service Center (Effective April 27, 2015)
3-7-22 Sharyo, Higashi-ku, Fukuoka-shi, Fukuoka (C/O Kyushu Koku Fukuoka Butsuryu Soko Express Kyushu)

The same-day uplift, call-in time for pickup, the transit days for your export/import shipments and all our currently available FedEx services worldwide will remain the same.

We look forward to continuing to serve your international express shipping needs.

About shipping Apple Products

The number of international cases of non-delivery or lost Apple shipments has been on the rise.

In light of these incidences, we recommend customers declare the full amount of their shipment in the Total Declared Value for Carriage column on the FedEx International Air Waybill. Doing so will increase the limit of FedEx liability if the package is not delivered or lost. If you declare a Total Declared Value for Carriage and pay the required surcharge, FedEx liability will be increased up to the declared amount, subject to the FedEx International Service Terms and Conditions.  If you do not declare the Total Declared Value for Carriage, FedEx liability is limited to 19 SDR* per kilogram (subject to the applicable currency of the destination).

For more details about Total Declared Value for Carriage, please refer to the FedEx International Service Terms and Conditions at fedex.com or call our Customer Services hotline at 0120-003200.

*Special Drawing Rights (or SDR) are supplementary foreign exchange reserve assets defined and maintained by the International Monetary Fund (IMF).

Operation changes in certain FedEx service areas (East Japan)

We would like to inform you of operational changes and new service locations for Nagaoka, Sendai, Koriyama* and Shiojiri Stations.

New service points and effective dates are as follows:

Nagaoka World Service Center (Effective February 2, 2015)
248 Nakagoya, Nagaoka-shi, Niigata (C/O Shutoken Butsuryu Niigata Center)

Sendai World Service Center (Effective February 16, 2015)
5-3-21 Nakata, Taihaku-ku, Sendai-shi, Miyagi (C/O Shutoken Butsuryu Sendai Center)

Koriyama World Service Center (Effective February 23, 2015)
48-1 Kamioiike, Kikutamachi, Koriyama-shi, Fukushima (C/O Shutoken Butsuryu Koriyama Center)

Shiojiri World Service Center (Effective March 9, 2015)
1874-3 Oaza-Souga, Shiojiri-shi, Nagano (C/O Kamiina Kamotsu Jidosha Shiojiri Office)

The same-day uplift, call-in time for pickup, the transit days for your export/import shipments and all our currently available FedEx services worldwide will remain the same.

We look forward to continuing to serve your international express shipping needs.

*There will be no change of address to the World Service Center in Koriyama-shi, Fukushima.

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