Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

Current News

Posted on February 1, 2016

Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea

The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.

The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.

In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.

To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.

We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.

 


 

Posted on January 25, 2016

Short-Term Transit Time Extension for Outbound Shipments from China to the Americas

We project increases in shipping volume before the Chinese New Year. To assist you in planning your shipment schedule, we wish to give you advance notice that the transit time for outbound shipments from China to North and South America will be temporarily extended.

From February 1 until February 6, 2016, the service transit time extensions are as follows:

  • Two additional working days transit time for International Priority, International Priority Freight, and International Priority DirectDistribution service; and
  • Three additional working days transit time for International Economy, International Economy Freight and International Economy DirectDistribution service.

If you have any questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

We wish you a very happy Chinese New Year!

 


 

Posted on January 25, 2016

Service Improvement in Nihonmatsu and Motomiya-cities, Fukushima Pref.

As part of our continual enhancement commitment, we are pleased to inform you that we will be improving the pickup service for export shipments from Nihonmatsu and Motomiya-cities, Fukushima Prefecture (zip codes 96408XX, 96409XX, 96912XX, 96915XX), effective February 1, 2016.

The applicable areas and enhanced times are shown below.

 

Area New Call-in Cut-off Time
Nihonmatsu and Motomiya-cities (ex-Shirasawa-mura) 12:00 (Noon)

 

Now shipments requested by the new call-in cut-off time from Monday through Friday, except holidays, will be customs-cleared and uplifted on a flight that departs from Narita Airport on the same day, improving the transit time from Japan for FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE), and FedEx International Economy Freight (IEF) by one business day.

For more details on this service enhancement, please or call our Customer Service team at 0120-003200 (toll-free) or 043-298-1919.

 


 

Posted on January 4, 2016

Termination of FedEx International Air Waybill Pre-print Service

Effective December 31, 2015, we have stopped accepting pre-print service requests for the carbon copy, pre-printed version of FedEx International Air Waybill.

Moving forward, we recommend you take advantage of FedEx automated shipping tools, which enable you to prepare shipping documents and manage your shipping histories more conveniently.

Utilizing our automated shipping tools will help you optimize your shipping operations.

For the best available tool and further options, please click the link below, or consult with our Customer Services staff or your Sales Account Executive.

www.fedex.com/jp_english/ship/comparison.html

ShowPrevious Posts
Lithium Battery Shipment Restrictions (Updated)

Lithium Battery Shipment Restrictions (Updated)

FedEx will no longer accept stand-alone lithium-ion batteries(categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968)from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.

Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.

These restrictions generally do not apply to lithium-ion and lithium-metal batteries(section II)packed with equipment or contained in equipment.

Further information on shipping lithium batteries can be found here.

FedEx International First (FIF) Service Expands

FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:

  1. Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
  2. Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
  3. Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.

For more information about FIF service and coverage, please click here.

FedEx Launches Award-winning SenseAware; Service for Sensitive Shipments in Asia Pacific

SenseAware powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments.  It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware powered by FedEx service can provide:

  • Precise temperature readings
  • A shipment’s exact location
  • An alert if a shipment is opened or if the contents have been exposed to light
  • Real-time data regarding the vital signs of a shipment which can be shared with trusted parties

Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware powered by FedEx can monitor items that are:

  • Unique or rare — such as samples from clinical trials.
  • Temperature sensitive — such as pharmaceuticals.
  • Light sensitive — such as biological specimens.
  • Time critical or location critical — such as surgical kits.
  • Highly controlled or regulated — such as materials requiring chain-of-custody certification.
  • Bio-hazardous or dangerous — such as bacteria and viruses.
  • Highly valuable — such as medical equipment.

Initially available for shipments only in the U.S., SenseAware can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware is also targeting further international expansion.

SenseAware powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team at 0120-003200.

Acceptance of Air Waybills with recipient’s address written in Chinese for HK-SCN shipments

We are pleased to inform you that with effect from September 3, 2012, FedEx will accept Air Waybills with the recipient’s address written in Chinese for shipments from Hong Kong to southern China.

This means you will no longer need to translate the recipient’s address from Chinese into English on your Air Waybills for these shipments.

We hope you will find this a convenient improvement to our service.

FedEx Expands Suite of Mobile Apps in Asia Pacific for Better Customer Convenience & Productivity

FedEx is pleased to announce the expansions to its suite of existing FedEx Mobile applications to Asia Pacific customers, making shipping-on-the-go easier than ever.

The FedEx Mobile app is now available for iPad® and AndroidTM users in Asia Pacific, significantly enhancing its suite of mobile solutions that already includes FedEx Mobile apps for the iPhone®, iPod touch and BlackBerry® smartphones.

With the new FedEx smartphone solutions and expansions, FedEx Asia Pacific customers can:

  • Get Rates - Obtain accurate and reliable rate
  • Track a Shipment Status - Access up-to-date details on your shipment’s status on your phone including when shipments are in-transit and delivered.
  • Schedule a Pickup - Simply enter your address and shipment information and FedEx will come to you to pick up your packages.
  • Find Locations - Find the nearest FedEx station, drop-box, FedEx Authorized ShipCenter® or FedEx World Service Center®.

The FedEx Mobile website has also expanded to 206 countries and in 25 languages. Available in 30 markets in Asia Pacific, the FedEx Mobile website is accessible in English, Traditional Chinese, Simplified Chinese, Korean, Japanese and Thai.

For greater convenience and increased productivity, customers can download the FedEx Mobile application at App Store, Android Market™ and BlackBerry® App World™ now.

Please click here for additional information on all FedEx Mobile products and services.

Packaging Tips for Lithium Battery Shipments

At FedEx, we understand the importance of ensuring the safe transport of your shipment. Lithium battery shipments or shipments with items that contain lithium batteries may overheat and ignite in certain conditions and, once ignited, maybe difficult to extinguish. Therefore, we would like to remind you of the regulations and correct handling procedures to ensure the safety of your packages and those who handle the shipment.

FedEx strictly adheres to the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) regulations. As such, FedEx has compiled a set of guidelines that govern packing, marking and labeling of shipments of lithium batteries and items that contain charged batteries.

Shipments containing lithium batteries must follow the specific packaging guidelines below:

  • Batteries are to be packed individually.
  • Batteries must be shielded and protected to prevent short circuits.
  • Batteries are completely enclosed.
  • Items for shipment must be placed in a sturdy outer container.
  • Labeling and documentation needs to be checked for accuracy.
  • Packaging must meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Please refer to the following link to get the latest update of such requirements. http://www.unece.org/fileadmin/DAM/trans/danger/publi/manual/Rev5_Amend1/ST-SG-AC10-11-Rev5-Amend1e.pdf.

In addition, as lithium batteries, both lithium ion and lithium metal, are fully regulated dangerous goods, it is important that the shipment is correctly identified, classified, packaged, marked and labeled. A Shipper’s Declaration for Dangerous Goods must also be completed and signed by a trained shipper.

FedEx will not accept shipments of any electronic product that includes recalled or defective lithium batteries, such as laptop computers.

To view detailed packaging guidelines and FedEx best practices for shipping lithium batteries, please click here.

ShowLocal Service News
FedEx Service Location Change in parts of Hyogo Prefecture

Effective June 1st, 2015, the cities of Amagasaki, Ashiya, Itami, Kawanishi, Nishinomiya, Takarazuka, along with the Kobe wards of Nada-ku and Hisashinada-ku will be served by the FedEx Kobe Station.

The same-day uplift, call-in time for pickup, the transit days for your export/import shipments, and all our currently available FedEx services worldwide will remain the same. Please be advised that packages addressed to the above-mentioned areas will be held at FedEx Kobe Station if you wish to pickup your package by yourself.

FedEx Kobe Station address
6-21 Koyo-cho Nish, Higashinada-ku, Kobe-city, Hyogo Prefecture 658-0033

For inquiries, please call our Customer Services hotline at 0120-003200.

Operation changes in certain FedEx service areas (West Japan)

We would like to inform you of operational changes and new service locations for FedEx Hiroshima and Fukuoka Stations.

New service points and effective dates are as follows:

Hiroshima World Service Center (Effective April 13, 2015)
6-8-37 Shoko Center, Nishi-ku, Hiroshima-shi, Hiroshima (C/O Kyushu Koku Hiroshima Office)

Fukuoka World Service Center (Effective April 27, 2015)
3-7-22 Sharyo, Higashi-ku, Fukuoka-shi, Fukuoka (C/O Kyushu Koku Fukuoka Butsuryu Soko Express Kyushu)

The same-day uplift, call-in time for pickup, the transit days for your export/import shipments and all our currently available FedEx services worldwide will remain the same.

We look forward to continuing to serve your international express shipping needs.

Relocation of FedEx Kobe Station

Effective March 16th, 2015, the location of the current FedEx Kobe Station will move to the below new address.

The same-day uplift, call-in time for pickup, the transit days for your export/import shipments and all our currently available FedEx services worldwide will remain the same.

New FedEx Kobe Station address

6-21 Koyo-cho Nish, Higashinada-ku, Kobe, Hyogo

For inquiries, please call our Customer Services hotline at 0120-003200.

We look forward to continuing to serve your international express shipping needs.

About shipping Apple Products

The number of international cases of non-delivery or lost Apple shipments has been on the rise.

In light of these incidences, we recommend customers declare the full amount of their shipment in the Total Declared Value for Carriage column on the FedEx International Air Waybill. Doing so will increase the limit of FedEx liability if the package is not delivered or lost. If you declare a Total Declared Value for Carriage and pay the required surcharge, FedEx liability will be increased up to the declared amount, subject to the FedEx International Service Terms and Conditions.  If you do not declare the Total Declared Value for Carriage, FedEx liability is limited to 19 SDR* per kilogram (subject to the applicable currency of the destination).

For more details about Total Declared Value for Carriage, please refer to the FedEx International Service Terms and Conditions at fedex.com or call our Customer Services hotline at 0120-003200.

*Special Drawing Rights (or SDR) are supplementary foreign exchange reserve assets defined and maintained by the International Monetary Fund (IMF).

Operation changes in certain FedEx service areas (East Japan)

We would like to inform you of operational changes and new service locations for Nagaoka, Sendai, Koriyama* and Shiojiri Stations.

New service points and effective dates are as follows:

Nagaoka World Service Center (Effective February 2, 2015)
248 Nakagoya, Nagaoka-shi, Niigata (C/O Shutoken Butsuryu Niigata Center)

Sendai World Service Center (Effective February 16, 2015)
5-3-21 Nakata, Taihaku-ku, Sendai-shi, Miyagi (C/O Shutoken Butsuryu Sendai Center)

Koriyama World Service Center (Effective February 23, 2015)
48-1 Kamioiike, Kikutamachi, Koriyama-shi, Fukushima (C/O Shutoken Butsuryu Koriyama Center)

Shiojiri World Service Center (Effective March 9, 2015)
1874-3 Oaza-Souga, Shiojiri-shi, Nagano (C/O Kamiina Kamotsu Jidosha Shiojiri Office)

The same-day uplift, call-in time for pickup, the transit days for your export/import shipments and all our currently available FedEx services worldwide will remain the same.

We look forward to continuing to serve your international express shipping needs.

*There will be no change of address to the World Service Center in Koriyama-shi, Fukushima.

Transit time improvement of import shipments to western Japan

Effective August 4, 2014, we have implemented service improvements for import shipments to Osaka and Hyogo prefectures. As a result, the transit time of inbound shipments has been reduced by one business day. This applies to inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from Asia Pacific, Europe, Middle East and African regions.

In addition, the transit time from North American and Latin American regions by FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services has been reduced from the current 18:00 to 12:00 (noon) on the next business day after shipment arrival and customs clearance.

Improved services apply to the following areas:

From Asia Pacific, Europe, Middle East and African regions to;

Osaka prefecture

Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho

Hyogo prefecture

Kobe city: Chuo, Hyogo, Nada, and Nagata-ku

Ashiya, Itami, and Nishinomiya cities

From North and Latin American regions to;

Osaka prefecture

Osaka city: All 24 wards

Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities

Hyogo prefecture

Amagasaki city