Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on December 1, 2016

Notification of Change of Company Name, etc.

FedEx confirms that Federal Express Japan Kabushiki Kaisha has converted to Federal Express Japan Godo Kaisha, effective December 1, 2016. All relevant businesses in Japan will be transferred to Federal Express Japan Godo Kaisha, effective February 1, 2017, subject to regulatory and other clearances.

There will be no change to our service and operations. Our service commitments to our customers and vendors remain the same. Customers and vendors will see minimal impact and will be duly informed of any actions necessary by the respective FedEx contacts.

 


 

Posted on December 1, 2016

Pick up service during holiday period and holiday operations schedule

During the upcoming holiday period, heavy traffic congestion is anticipated on major highways and freeways. In order to provide you with same-day uplift service without delay during this period, we would like to seek your cooperation in preparing your packages and making pick-up requests earlier than usual. As the traffic conditions generally worsen after December 19, we would appreciate your kind cooperation particularly on December 22 (Thu), 26 (Mon), 27 (Tue) and 28 (Wed) when we anticipate the high demand.

Thank you for using FedEx and we look forward to continuing to serve you in the coming year.

Also, we would like to inform you of our year-end and New Year holiday schedule in Japan.

Date Pick-up and Delivery Schedule Customer Service Business Hours Remarks
Dec 23, 2016 (Holiday) Closed 8:30 - 14:00 Holiday hours
Dec 24, 2016 (Sat) (*1) Saturday operations 8:30 - 17:30 Saturday hours
Dec 25, 2016 (Sun) Closed Closed -
Dec 26, 2016 (Mon) Regular operations 8:00 - 19:30 Regular hours
Dec 27, 2016 (Tue) Regular operations 8:00 - 19:30 Regular hours
Dec 28, 2016 (Wed) Regular operations 8:00 - 19:30 Regular hours
Dec 29, 2016 (Thu) Regular operations 8:00 - 19:30 Regular hours
Dec 30, 2016 (Fri) (*2) Limited operations 9:00 - 14:00 Irregular hours
Dec 31, 2016 (Sat) Closed Closed -
Jan 1, 2017 (Holiday) Closed Closed -
Jan 2, 2017 (Mon) Closed Closed -
Jan 3, 2017 (Tue) Closed Closed -
Jan 4, 2017 (Wed) Regular operations 8:00 - 19:30 Regular hours

For details about the cut-off time at FedEx drop-off locations, please call our Customer Service. Please also note that World Service Centers are open according to the above "Pickup and Delivery Schedule".

(*1) Saturdays operations are limited to certain FedEx locations only. For more details, please refer to the operating hours at each location. www.fedex.com/jp_english/dropoff/

(*2) December 30th (Fri) Operations:

We will be open for package drop off/hold-at-location between 09:00 and 13:00 at FedEx Shinsuna, and Nanko stations only (Operating Hours: 09:00 - 14:00).

 


 

Posted on October 04, 2016

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017)

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries section II (categorized as UN 3090) or stand-alone lithium ion batteries section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (IA or IB). Please note that Section IA/IB UN 3090 and UN 3480 lithium batteries are fully regulated Class 9 Dangerous Goods and classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What’s different about the markings and labeling?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Handling label with the UN Number (Required for IB shipments only).

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?
You will be able to use FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments and an IDG surcharge will apply.

What if I’m pre-approved for the UN 3090 Section II list?
Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in IATA DG Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list.

What’s different about dangerous goods training for staff?
Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?
IATA will publish its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
The new policy changes will not impact UN3481 and UN3091 (lithium batteries packed with equipment and lithium batteries contained in equipment) except that after January 1, 2017 the UN number needs to be included on the IATA Lithium Battery Handling label when the label is used.

Should you have any questions, please contact your local Customer Service team and ask to speak with a dangerous goods specialist.

  • Previous Posts

Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea

Posted on February 1, 2016

The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.

The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.

In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.

To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.

We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.

Lithium Battery Shipment Restrictions (Updated)

FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.

Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.

These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.

Further information on shipping lithium batteries can be found here.

FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware® powered by FedEx service can provide: 

             Precise temperature readings

             A shipment’s exact location

             An alert if a shipment is opened or if the contents have been exposed to light

             Real-time data regarding the vital signs of a shipment which can be shared with trusted parties


Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are: 

             Unique or rare — such as samples from clinical trials.

             Temperature sensitive — such as pharmaceuticals.

             Light sensitive — such as biological specimens.

             Time critical or location critical — such as surgical kits.

             Highly controlled or regulated — such as materials requiring chain-of-custody certification.

             Bio-hazardous or dangerous — such as bacteria and viruses.

             Highly valuable — such as medical equipment.


Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.

SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.

Packaging Tips for Lithium Battery Shipments

At FedEx, we understand the importance of ensuring the safe transport of your shipment. Lithium battery shipments or shipments with items that contain lithium batteries may overheat and ignite in certain conditions and, once ignited, maybe difficult to extinguish. Therefore, we would like to remind you of the regulations and correct handling procedures to ensure the safety of your packages and those who handle the shipment.

FedEx strictly adheres to the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) regulations. As such, FedEx has compiled a set of guidelines that govern packing, marking and labeling of shipments of lithium batteries and items that contain charged batteries.

Shipments containing lithium batteries must follow the specific packaging guidelines below:

  • Batteries are to be packed individually.
  • Batteries must be shielded and protected to prevent short circuits.
  • Batteries are completely enclosed.
  • Items for shipment must be placed in a sturdy outer container.
  • Labeling and documentation needs to be checked for accuracy.
  • Packaging must meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Please refer to the following link to get the latest update of such requirements. http://www.unece.org/fileadmin/DAM/trans/danger/publi/manual/Rev5_Amend1/ST-SG-AC10-11-Rev5-Amend1e.pdf.

In addition, as lithium batteries, both lithium ion and lithium metal, are fully regulated dangerous goods, it is important that the shipment is correctly identified, classified, packaged, marked and labeled. A Shipper’s Declaration for Dangerous Goods must also be completed and signed by a trained shipper.

FedEx will not accept shipments of any electronic product that includes recalled or defective lithium batteries, such as laptop computers.

To view detailed packaging guidelines and FedEx best practices for shipping lithium batteries, please click here.

  • Local Service News

About shipping Apple Products

The number of international cases of non-delivery or lost Apple shipments has been on the rise.

In light of these incidences, we recommend customers declare the full amount of their shipment in the Total Declared Value for Carriage column on the FedEx International Air Waybill. Doing so will increase the limit of FedEx liability if the package is not delivered or lost. If you declare a Total Declared Value for Carriage and pay the required surcharge, FedEx liability will be increased up to the declared amount, subject to the FedEx International Service Terms and Conditions.  If you do not declare the Total Declared Value for Carriage, FedEx liability is limited to 19 SDR* per kilogram (subject to the applicable currency of the destination).

For more details about Total Declared Value for Carriage, please refer to the FedEx International Service Terms and Conditions at fedex.com or call our Customer Services hotline at 0120-003200.

*Special Drawing Rights (or SDR) are supplementary foreign exchange reserve assets defined and maintained by the International Monetary Fund (IMF).

Subscribe to FedEx email