Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

We would like to inform you that in anticipation of severe traffic congestion caused by construction of the Chuo Highway, FedEx will be making a temporary change of cut-off time.

During the period of May 13-31, 2019, the call-in cut-off time will be brought forward by one hour in locations served by our Fuchu Station and drop-off time for the shipments planned to be loaded on same-day flight will be changed 30 min earlier than regular time.

The affected areas include Akishima, Chofu, Fuchu, Hachioji, Hino, Inagi, Kodaira, Koganei, Komae, Kunitachi, Mitaka, Musashino, Tachikawa, Tama cities and Inadaira of Musashi-murayama city.

This is a temporary measure in response to the anticipated traffic conditions.

We regret any inconvenience this may cause and ask for your understanding and cooperation. For any inquiries, please contact our Customer Service (0120-003200).

Dubai Airports has announced scheduled maintenance for the southern runway at Dubai International Airport (DXB) from April 16 to May 30, 2019. All cargo and commercial airlines will reduce their operations at DXB during this period, resulting in changes to the flight schedules of FedEx and other cargo and commercial flights.

Due to the temporary closure, FedEx shipments that normally transit through or travel to and from DXB may experience service delays. We have put operational contingency plans in place to minimize the service impact.

Please call your local Customer Service team to obtain the latest transit time information or status of your package.

Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats for these countries:

Country Code Regions Postal Format Effective April 1, 2019
LAC 6 digits*
EU 6 digits
EU 5 digits

*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019

Thank you for taking the time to make this important change to your address book.

We have started a text message "SMS (Short Message Service)"(*1), which enables us to send an important message to your mobile phone number (*2) regarding import clearance requirements of your package into Japan. Upon receiving the message, please reach us through the phone numbers or email address provided in the message at your earliest convenience.

SMS sender phone number:

One of the following phone numbers will be displayed as SMS message sender.

· 0476331008

· 0032069000 (For Softbank mobile phone users)


*1 Receiving SMS message is free of charge.
*2 Your mobile phone number provided by the shipper on FedEx Air Waybill.

Federal Express Japan G.K. is participating the demonstration experiments conducted by DeNA Co., Ltd. in the aim of reducing traffic accidents as details indicated below. In this experiment, DeNA will obtain and utilize the video data from driving recorders installed in our vehicles. The video data analysis will be conducted by DeNA, only for the purpose of grasping the road overview and the object distance in traffic. The data of civilian traffic will be treated as de-identified information, totally anonymous. Please refer to the DeNA Privacy Policy ( ) for further details of the demonstration experiments.

Duration::March 1, 2018 to March, 31 2020

Area:Tokyo metropolitan area, Kanagawa, Saitama, and Chiba Prefectures

Number of mounted camera:Approximately 170 (for 170 vehicles)

Data storage period:All data will be eliminated immediately after the analysis

Contact information:

Shipping Regulatory Update

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below:

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference):

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 0120.00.3200 (Toll Free) / 043.298.1919 (Within Japan).

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption