Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

We would like to inform you of our operations schedule during this coming Year-End and New-Year holiday period in Japan.

 

Pick-up and Delivery Schedule

Customer Service Business Hours

2018
  December 24 (Mon/Holiday)

Closed

Closed

 December 25 (Tue)

Regular operations

8:30 - 19:00

Regular hours

 December 26 (Wed)

Regular operations

8:30 - 19:00

Regular hours

 December 27 (Thu)

Regular operations

8:30 - 19:00

Regular hours

 December 28 (Fri)

Regular operations

8:30 - 19:00

Regular hours

 December 29 (Sat)

(*1) Saturday operations

8:30 - 17:30

Saturday hours

  December 30 (Sun)

Closed

Closed

 December 31 (Mon)

Closed

Closed

2019
 January 1 (Tue/Holiday)

Closed

Closed

 January 2 (Wed)

Closed

Closed

 January 3 (Thu)

Closed

Closed

 January 4 (Fri)

Regular operations

8:30 - 19:00

Regular hours

 January 5 (Sat)

(*1) Saturday operations

8:30 - 17:30

Saturday hours


-For details about the cut-off time at FedEx drop-off locations, please call our Customer Service. Please also note that World Service Centers are open according to the above “Pick-up and Delivery Schedule”.
(*1) Saturday operations are limited to certain FedEx locations only. For more details, please refer to the operating hours at each location. (https://www.fedex.com/en-jp/dropoff.html)

Due to traffic congestion expected during the holiday period, we would like to ask for your cooperation in preparing your packages as early as possible on the pick-up day.

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.

Please be informed that Nagaoka World Service Center will be relocating to the below new address on July 2, 2018.

Nagaoka World Service Center

8-5-2 Imamachi, Mitsuke-shi, Niigata, 954-0111

(C/O Shutoken Butsuryu Niigata Hub Center)

Federal Express Japan G.K. is participating the demonstration experiments conducted by DeNA Co., Ltd. in the aim of reducing traffic accidents as details indicated below. In this experiment, DeNA will obtain and utilize the video data from driving recorders installed in our vehicles. The video data analysis will be conducted by DeNA, only for the purpose of grasping the road overview and the object distance in traffic. The data of civilian traffic will be treated as de-identified information, totally anonymous. Please refer to the DeNA Privacy Policy ( https://dena.com/jp/privacy/ ) for further details of the demonstration experiments.

Duration::1st March 2018 to 31 March 2019 (Based on plan)

Area:Tokyo metropolitan area, Kanagawa, Saitama, and Chiba Prefectures

Number of mounted camera:Approximately 170 (for 170 vehicles)

Data storage period:All data will be eliminated immediately after the analysis


Contact information: makitsu@fedex.com

Shipping Regulatory Update

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Effective July 1, 2017, Korea Customs Service (KCS) will apply the formal entry process on any import express shipments to South Korea that have an incomplete consignee address or incomplete telephone number on customs documents, regardless of the declared value. The formal entry process will take at least one day longer for customs clearance than the informal entry process, which is normally applied to express shipments valued less than USD 150 (or USD 200 from the U.S.).

In order to avoid delays for your shipments to South Korea, please include an accurate and complete consignee address and telephone number on your air waybill and/or commercial invoice.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

FedEx inbound and outbound flights resumed operations in the Kansai International Airport (KIX) since September 7 and all our services have returned to normal. No embargo is applied to any shipments to/from Narita International Airport (NRT) or KIX. All the backlogged shipments held at our facility and majority of those held at our vendors’ facilities at KIX before the typhoon have been delivered.

We encourage you to check the most updated status of your shipments at fedex.com.

FedEx resumed pick-up and delivery services in Hokkaido, except for in severely affected areas, namely, Atsuma-cho and Abira-cho in Yuufutsu-gun. Due to the traffic conditions resulting from the earthquakes, we expect shipment delays across Hokkaido.

We regret any inconvenience caused.