Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on September 26, 2016

Samsung Galaxy Note 7 Recall Details

The Federal Aviation Administration (FAA) now prohibits FedEx from transporting the recalled Samsung products on either cargo or passenger aircraft. As a result, FedEx Express will NOT accept any recalled Galaxy Note 7 Smartphones for return, including new or unused ones, from individual consumers or from Samsung authorized retailers under any circumstances.

However, FedEx Express will accept replacement Galaxy Note7 devices from authorized distributors.

Other Samsung smartphone electronic devices (not subject to the recall) will be accepted according to normal acceptance protocol and in accordance with the International Air Transport Association (IATA) regulations.



Posted on July 5, 2016

Customs clearance improvement for shipments bound for Cebu, Philippines

As part of our continuous efforts to improve customer experience, FedEx will be transferring clearance operations for Cebu shipments to the Manila Gateway beginning July 5, 2016.

The transfer aims to improve clearance processing, and is projected to result in improved clearance times and savings for customers. The transfer will not result in any additional costs or delivery delays to most of our customers.

Should you have any questions please call our Customer Service Hotlines:

For PLDT, Sun, Smart Subscribers: 1800.10.46.33339

For Globe Subscribers: 1800.8.46.33339

For Other Network Subscribers: 045.4993900

  • Previous Posts

Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea

Posted on February 1, 2016

The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.

The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.

In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.

To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.

We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.

FedEx Philippines Launches Dedicated Customs Clearance Portal to Address Common Shipper Inquiries

Posted on February 22, 2016

To enhance your shipping experience, FedEx has launched the Philippines Customs Clearance page on

The Clearance page will serve as a single resource where you can find important information about importing to and exporting from the Philippines. The page contains useful and downloadable shipping guides and links to relevant regulatory announcements to help you with your shipments.

You can visit our dedicated Clearance page here.

Should you have any further questions, please call our Customer Service Hotlines.

For PLDT, Sun, Smart Subscribers: 1800.10.46.33339

For Globe Subscribers: 1800.8.46.33339

For Other Network Subscribers: 045.4993900

Short-Term Transit Time Extension for Outbound Shipments from China to the Americas

Posted on January 25, 2016

We project increases in shipping volume before the Chinese New Year. To assist you in planning your shipment schedule, we wish to give you advance notice that the transit time for outbound shipments from China to North and South America will be temporarily extended.

From February 1 until February 6, 2016, the service transit time extensions are as follows:

  • Two additional working days transit time for International Priority, International Priority Freight, and International Priority DirectDistribution service; and
  • Three additional working days transit time for International Economy, International Economy Freight and International Economy DirectDistribution service.

If you have any questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

We wish you a very happy Chinese New Year!

Lithium Battery Shipment Restrictions (Updated)

FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.

Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.

These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.

Further information on shipping lithium batteries can be found here.

Launch of One Way SMS Notification in the Philippines

FedEx is continuously finding new ways to deliver convenient solutions to meet customers’ needs. We are excited to announce that One Way SMS Notification is now available for Philippine customers.

One Way SMS Notification is a business messaging solution that provides timely notification on import shipments to major Philippine destinations. This system will use SMS or text messages to notify customers regarding their shipments’ duty tax confirmation, documentation requirement(s), consignee disposition, and reminder for overstaying storage. With this service, customers who have given consent to receive the notifications will have instant access to relevant clearance information, free of charge.

If, at any time, customers wish to stop receiving the SMS (text messages), they can simply text “STOP” to 09221177666.

If you wish to learn more about this new service, please call our Philippine Customer Service Hotlines:
For PLDT, Sun, Smart Subscribers: 1800.10.46.33339
For Globe Subscribers: 1800.8.46.33339
For Other Network Subscribers: 045.4993900

FedEx International First® (FIF) Service Expands

FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:

  1. Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
  2. Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
  3. Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.

For more information about FIF service and coverage, please click here.

Transit time improvement for import shipments to western Japan

Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.

Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.

The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.

Improved services apply to the following areas:

From the Asia Pacific, Europe, Middle East and African regions to:

Osaka prefecture

  • Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho

Hyogo prefecture

  • Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
  • Ashiya, Itami, and Nishinomiya cities

From the North and Latin American regions to:

Osaka prefecture

  • Osaka city: All 24 wards
  • Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities

Hyogo prefecture

  • Amagasaki city

FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware® powered by FedEx service can provide: 

             Precise temperature readings

             A shipment’s exact location

             An alert if a shipment is opened or if the contents have been exposed to light

             Real-time data regarding the vital signs of a shipment which can be shared with trusted parties

Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are: 

             Unique or rare — such as samples from clinical trials.

             Temperature sensitive — such as pharmaceuticals.

             Light sensitive — such as biological specimens.

             Time critical or location critical — such as surgical kits.

             Highly controlled or regulated — such as materials requiring chain-of-custody certification.

             Bio-hazardous or dangerous — such as bacteria and viruses.

             Highly valuable — such as medical equipment.

Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.

SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.

  • Local Service News

Settle FedEx invoices in cash at over 700 USSC outlets in the Philippines

Posted on February 22, 2016

Shippers can now settle their FedEx invoice by cash at over 700 Universal Storefront Services Corporation (USSC) outlets nationwide. This is a new payment option to settle FedEx invoices on top of our existing check and wire transfer solutions.

Paying FedEx invoices is now easier and more convenient. Customers only need to provide the following information when paying by cash at any USSC outlet nationwide:

  • FedEx Account Number
  • FedEx Invoice Number or Air Waybill Number
  • Payment Amount

To learn more about cash payment of FedEx invoices, please click here or call our Philippine Customer Service Hotlines.

For PLDT, Sun, Smart Subscribers: 1800.10.46.33339

For Globe Subscribers: 1800.8.46.33339

For Other Network Subscribers: 045.4993900

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