Service News for Customers
We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.
Launch of One Way SMS Notification in the Philippines
FedEx is continuously finding new ways to deliver convenient solutions to meet customers’ needs. We are excited to announce that One Way SMS Notification is now available for Philippine customers.
One Way SMS Notification is a business messaging solution that provides timely notification on import shipments to major Philippine destinations. This system will use SMS or text messages to notify customers regarding their shipments’ duty tax confirmation, documentation requirement(s), consignee disposition, and reminder for overstaying storage. With this service, customers who have given consent to receive the notifications will have instant access to relevant clearance information, free of charge.
If, at any time, customers wish to stop receiving the SMS (text messages), they can simply text “STOP” to 09221177666.
If you wish to learn more about this new service, please call our Philippine Customer Service Hotlines:
For PLDT, Sun, Smart Subscribers: 1800.10.46.33339
For Globe Subscribers: 1800.8.46.33339
For Other Network Subscribers: 045.4993900
- Lithium Battery Shipment Restrictions
FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, and Laos. Stand-alone lithium-ion and lithium-metal batteries to Australia and New Zealand can only be accepted from the United States, Canada and Latin America. This restriction generally does not apply to lithium-ion and lithium-metal batteries packed with equipment or contained in equipment.
Further information on shipping lithium batteries can be found here.
FedEx International First® (FIF) Service Expands
FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:
- Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
- Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
- Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.
For more information about FIF service and coverage, please click here.
- Transit time improvement for import shipments to western Japan
Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.
Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.
The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.
Improved services apply to the following areas:
From the Asia Pacific, Europe, Middle East and African regions to:
- Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho
- Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
- Ashiya, Itami, and Nishinomiya cities
From the North and Latin American regions to:
- Osaka city: All 24 wards
- Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities
- Amagasaki city
- Indonesian Custom Clearance Temporary Closure and FedEx Service Hour Adjustment during Festive Holiday Week (Eid al-Fitr Holiday)
Due to the festive Eid al-Fitr holiday week, Indonesian Customs will close all clearance processing on July 28th -29th and will extend its closure for Free Trade Zone only (also known as BC23) until July 31st.
FedEx will adjust its service hours during the festive holiday week from July 28th to August 1st as well. Our temporary arrangements are as below:
July 28 July 29 July 30 July 31 Aug 1 Pickup N/A N/A Call cut off time 17.00 Call cut off time 17.00 Call cut off time 17.00 Delivery N/A N/A Available Available Available Self collect at FedEx Station Available Available Available Available Available Customer Service hour 11.00 – 17.00 9.00-17.00 8.30-18.00 8.30-18.00 8.30-18.00
For more information about your shipment please contact your local Customer Service Team.
- New FedEx Locations. Continued Service Commitment.
As FedEx continues to develop its business in the Philippines to better serve our customers, we are excited to announce that our new Gateway Facilities and World Service Centers have commenced operations.
You can drop off your shipments at the following locations:
Hours of Operation
11/F Zuellig Building, Makati Avenue Corner Paseo De Roxas, Makati City 1225
CBW # 31 International Cargo Terminal, Ninoy Aquino International Airport, Pasay City, Metro Manila
NORTH AND CENTRAL LUZON
G/F Berthaphil Clark Center 5, Jose Abad Santos Ave. Clark Freeport Zone, Clark Field, Angeles City, Pampanga
Galco Building, Cargo Complex, Mactan Cebu International Airport, Lapu-Lapu City, Cebu
(Except Good Friday, Christmas, and New Year’s Day)
Furthermore, AAI Worldwide Logistics has begun to serve as our new Customs Clearance partner. With this change, our new brokers for clearance operations are Mr. John Ilagan for Manila and Mr. Alfredo Lanticse for Cebu.
Along with this transition, we will have new courier partners to serve your pick-up and delivery needs.
Courier Partner for Pick-up and Delivery
Types of Shipments
AAI Worldwide Logistics
Clark, Subic, Bataan, Cebu, Laguna
Regular shipments in assigned locations and all Dangerous Goods shipments
Airspeed Philippines Inc.
Cavite, Batangas, other areas
Regular shipments in assigned locations and all International Traffic in Arms Regulations (ITAR) shipments
Regular shipments in assigned locations
We will continue to update you on important changes and service enhancements in the months ahead.
- FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific
FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific
SenseAware powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.
Developed by the FedEx innovation team, SenseAware powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.
The SenseAware powered by FedEx service can provide:
• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties
Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware powered by FedEx can monitor items that are:
• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.
Initially available for shipments only in the U.S., SenseAware can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware is also targeting further international expansion.
SenseAware powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.
- Trial Paperless Clearance in Eastern and Northern China
Trial Paperless Clearance in Eastern and Northern China
Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.
During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.
Benefits of paperless clearance are as follows:
- You can transmit electronic documents directly in PDF format to your customs clearance broker.
- Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment.
- You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents.
- The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency.
- Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.
Business users can log onto the following websites for further instructions on the electronic declaration authorization system:
- Shanghai: http://www.scba.com.cn (in Chinese only)
- Beijing: http://www.chinaport.gov.cn (in Chinese only)
*Certain conditions apply. Kindly contact our Customer Service Team for further details.
- FedEx Introduces Enhanced Services in China
We have upgraded our international express services in many parts of China. Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.
The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery.*
Here are the zip codes/areas where we have implemented the enhanced services:
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang and Kunshan.
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an and Baoji.
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.
* The services may vary depending on the different zip codes within the above-mentioned cities.
Beijing Pick-up and delivery services for non-same day flight 100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611 Tianjin Pick-up and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE) 301500, 301600, 301800, 301900 Pick-up and delivery services for all FedEx International Services* 301702, 301721, 301703, 301707, 300270-273 Extended cut-off time to 17:30 for non-same day flight 300400, 300402, 300403 Dalian Pick-up and delivery services for all FedEx International Services* 116200, 116300 Changchun Pick-up and delivery services for IP and IE 130033 Shenyang Pick-up and delivery services for all FedEx International Services* 110144, 110136 Extended cut-off time to 18:00 for non-same day flight 110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179 Shandong Extended cut-off times
Linyi, Binzhou, Rizhao, Dongying:
Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00
Service type varies by different zip codes within the different cities Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao 256617, 257061, 276000-006, 276010, 276800, 276826 Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang 253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101 Linyi Pick-up and delivery services for IP and IE 276001-006, 276010, 276034 Zaozhuang Pick-up and delivery services for IP and IE 277100, 277101 Xingtai Pick-up and delivery services for all FedEx International Services* 055550 Xi’an Pick-up and delivery services for IP and IE 710089, 710200 Baoji Pick-up and delivery services for IP and IE 721001, 721006, 721013
Shanghai Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 201620,202150-202159, 202161-202165,202171-202174, 202177-202181, 202183 Hangzhou Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 310036, 310038, 310041, 311208, 311247, 311266, 311300, 311305, 311600, 311700 Tongxiang Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 314514, 314515 Jiaxing Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 314026, 314027, 314031, 314033, 314036, 314050, 314051 Wuxi Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 214091 Nanjing Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 210019, 210022, 210047, 211112, 211106, 211161, 211500 Ningbo Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 315114, 315123, 315131, 315133, 315144, 315145, 315193, 315830 Changshu Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 215501 Suzhou Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 215201, 215219 Yixing Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 214244-214247, 214251-214258, 214261-214267 Kunshan Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP. 215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500
Guangzhou Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia 510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430 Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday. 511356 Pick-up and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services 510870 Xiamen Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE 361001-361006, 361008, 361009, 361011, 361012, 361021, 361022 Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE 361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121 Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 529260
524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099
411102, 411103, 411105
528135, 528137, 528531
363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811
525000, 525011, 525024
* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)
- FedEx Direct US-NZ Flight Launch
FedEx is delighted to announce the launch of a direct U.S. to New Zealand flight beginning from August 5, 2012.
As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!
This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.
FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.
To arrange your express shipment please contact your Customer Service Team.
- Launch of our new Customer Service Hotline
As FedEx continues to develop its business in the Philippines to better serve our customers, we are excited to announce the new FedEx Philippine Customer Service Hotline numbers effective July 1, 2013.
Network Dial Direct Source of Call Fare Globe 1800.8.46.33339 Anywhere in the PH Free PLDT 1800.10.46.33339 Anywhere in the PH Free Sun 1800.10.46.33339 Anywhere in the PH Free Smart 1800.10.46.33339 Anywhere in the PH Php 8.00/call Others 4993900 Within Clark Free 045.4993900 Outside Clark NDD Charges
Monday through Friday from 8:00am to 10:00pm
Saturday from 8:00am to 6:00pm
Sunday: No Service
FedEx employees will offer customer service and assistance to help customers with all their FedEx shipping and business needs. Alternatively, customers can contact us via email at firstname.lastname@example.org
Please take note that the previous Customer Service Hotline numbers, 63.2.855.84.84 (for the Manila Area) and 63.32.495.84.84 (for the Cebu Area), have ceased to operate.
We will continue to provide updates on important changes and service enhancements in the months ahead.