Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

Current News

New FedEx Locations. Continued Service Commitment.

As FedEx continues to develop its business in the Philippines to better serve our customers, we are excited to announce that our new Gateway Facilities and World Service Centers have commenced operations.

You can drop off your shipments at the following locations:

Makati World Service Center - 11/F Zuellig Building, Makati Avenue Corner Paseo De Roxas, Makati City, Metro Manila

Operating hours: 9:00am to 5:00pm (Mon -Fri)

Manila Gateway and World Service Center - CBW # 31 International Cargo Terminal, Ninoy Aquino International Airport, Pasay City, Metro Manila

Operating hours: 8:30am to 8:30pm (Mon -Fri) and 8:30am to 6:00pm (Sat)

Clark World Service Center - G/F Berthaphil Clark Center 5, Jose Abad Santos Ave. Clark Freeport Zone, Clark Field, Angeles City, Pampanga

Operating hours: 9:00am to 6:00pm (Mon -Fri)

Cebu Gateway and World Service Center- Galco Building, Cargo Complex, Mactan Cebu International Airport, Lapu-Lapu City, Cebu

Operating hours: 9:00am to 6:00pm (Mon -Fri)

Furthermore, AAI Worldwide Logistics has begun to serve as our new Customs Clearance partner. With this change, our new brokers for clearance operations are Mr. John Ilagan for Manila and Mr. Alfredo Lanticse for Cebu.

Along with this transition, we will have new courier partners to serve your pick-up and delivery needs.

Courier Partner for Pick-up and Delivery

Location

AAI Worldwide Logistics

Clark, Subic, Bataan, Cebu

AAI Worldwide Logistics

Laguna

Airspeed Philippines, Inc.

Cavite, Batangas

2GO

Metro Manila

Airspeed Philippines, Inc.

Other areas

 

Courier Partner for Pick-up and Delivery

Type of Shipment

AAI Worldwide Logistics

All Dangerous Goods (DG)

Airspeed Philippines, Inc.

All International Traffic in Arms Regulations (ITAR) shipments

 

We will continue to update you on important changes and service enhancements in the months ahead.

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FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments.  It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware powered by FedEx service can provide:

• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties

Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware powered by FedEx can monitor items that are:

• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.

Initially available for shipments only in the U.S., SenseAware can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware is also targeting further international expansion.

SenseAware powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team.

Trial Paperless Clearance in Eastern and Northern China


Trial Paperless Clearance in Eastern and Northern China

Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.


During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.  

Benefits of paperless clearance are as follows:

  • You can transmit electronic documents directly in PDF format to your customs clearance broker.  
  • Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment.  
  • You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents. 
  • The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency. 
  • Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.

Business users can log onto the following websites for further instructions on the electronic declaration authorization system:

*Certain conditions apply. Kindly contact our Customer Service Team for further details.

 

 


FedEx Introduces Enhanced Services in China

We have upgraded our international express services in many parts of China. Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.


The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery.*

Here are the zip codes/areas where we have implemented the enhanced services:

Eastern China
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang and Kunshan.

Northern China
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an and Baoji.

Southern China
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.


* The services may vary depending on the different zip codes within the above-mentioned cities.

North China

City

Enhanced Services

Zip Codes

Beijing Pick-up and delivery services for non-same day flight 100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611
Tianjin Pick-up and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE) 301500, 301600, 301800, 301900
  Pick-up and delivery services for all FedEx International Services* 301702, 301721, 301703, 301707, 300270-273
  Extended cut-off time to 17:30 for non-same day flight 300400, 300402, 300403
Dalian Pick-up and delivery services for all FedEx International Services* 116200, 116300
Changchun Pick-up and delivery services for IP and IE 130033
Shenyang Pick-up and delivery services for all FedEx International Services* 110144, 110136
  Extended cut-off time to 18:00 for non-same day flight 110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179
Shandong Extended cut-off times
Heze: 16:30
Zaozhuang 17:00
Linyi, Binzhou, Rizhao, Dongying:
17:30
Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00
Service type varies by different zip codes within the different cities
  Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao 256617, 257061, 276000-006, 276010, 276800, 276826
  Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang 253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101
Linyi Pick-up and delivery services for IP and IE 276001-006, 276010, 276034
Zaozhuang Pick-up and delivery services for IP and IE 277100, 277101
Xingtai Pick-up and delivery services for all FedEx International Services* 055550
Xi’an Pick-up and delivery services for IP and IE 710089, 710200
Baoji Pick-up and delivery services for IP and IE 721001, 721006, 721013

 

East China

City

Enhanced Services

Zip Codes

Shanghai Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 201620,202150-202159, 202161-202165,202171-202174, 202177-202181, 202183
Hangzhou Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 310036, 310038, 310041, 311208, 311247, 311266, 311300, 311305, 311600, 311700
Tongxiang Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 314514, 314515
Jiaxing Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 314026, 314027, 314031, 314033, 314036, 314050, 314051
Wuxi Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 214091
Nanjing Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 210019, 210022, 210047, 211112, 211106, 211161, 211500
Ningbo Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 315114, 315123, 315131, 315133, 315144, 315145, 315193, 315830
Changshu Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 215501
Suzhou Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 215201, 215219
Yixing Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 214244-214247, 214251-214258, 214261-214267
Kunshan Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP. 215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500

 

South China

City

Enhanced Services

Zip Codes

Guangzhou Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia 510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430
  Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday. 511356
  Pick-up and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services 510870
Xiamen Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE 361001-361006, 361008, 361009, 361011, 361012, 361021, 361022
  Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE 361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121
Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan Pick-up and delivery services for non-same day flight, applies to all FedEx International Services* 529260
524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099
411102, 411103, 411105
421001, 421002
528472
528135, 528137, 528531
363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811
525000, 525011, 525024
529260


* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)

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FedEx Direct US-NZ Flight Launch

FedEx is delighted to announce the launch of a direct U.S. to New Zealand flight beginning from August 5, 2012.


As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!

This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.

FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.

To arrange your express shipment please contact your Customer Service Team.

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ShowLocal Service News
Launch of our new Customer Service Hotline

As FedEx continues to develop its business in the Philippines to better serve our customers, we are excited to announce the new FedEx Philippine Customer Service Hotline numbers effective July 1, 2013.

 

Network Dial Direct Source of Call Fare
Globe 1800.8.46.33339 Anywhere in the PH Free
PLDT 1800.10.46.33339 Anywhere in the PH Free
Sun 1800.10.46.33339 Anywhere in the PH Free
Smart 1800.10.46.33339 Anywhere in the PH Php 8.00/call
Others 4993900 Within Clark Free
045.4993900 Outside Clark NDD Charges

Monday through Friday from 8:00am to 10:00pm
Saturday from 8:00am to 6:00pm
Sunday: No Service

FedEx employees will offer customer service and assistance to help customers with all their FedEx shipping and business needs. Alternatively, customers can contact us via email at phcsr@fedex.com

Please take note that the previous Customer Service Hotline numbers, 63.2.855.84.84 (for the Manila Area) and 63.32.495.84.84 (for the Cebu Area), have ceased to operate.

We will continue to provide updates on important changes and service enhancements in the months ahead.