Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

We expect a surge in shipping volume before the Chinese New Year holiday. When planning your shipment, please note that the transit time for FedEx outbound shipments from China, Hong Kong SAR and South Korea will be temporarily extended, as per the table below.



Affected Services

Additional transit time (working days)

Pickup Date*

(All gateways)



USA, Canada, Latin America

International Priority (IP)
International Priority Freight (IPF)


Jan 14 – Jan 24, 2020

International Economy (IE)
International Economy Freight (IEF)



Middle East,

Indian Subcontinent and Africa



Jan 16 – Jan 24, 2020




Jan 14 – Jan 24, 2020

Hong Kong SAR

USA, Canada, Latin America



Jan 16 – Jan 25, 2020



South Korea




Jan 15 – Jan 20, 2020

* If the shipment is picked up after the cut-off time, the pickup date will be the next day.

If you have further questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

In order to serve our customers better, FedEx will be making the following changes to our duties and taxes handling process effective January 16, 2020:

1. Pre-clearance threshold will be increased from PhP 15,000 to PhP 25,000. Shipments below PhP 25,000 will now be pre-cleared and will not require advance remittance of payment for duties and taxes for customers with no active FedEx account. 
2. Shipments billed to consignee, third party and shipper’s accounts will no longer require letters of approval prior to clearance as long as the account is active.

These changes to our duties and taxes handling process are expected to facilitate a smoother clearance process for customers.

In order to better serve our customers in the Philippines and achieve maximize operational efficiency for the long-term, we will relocate the majority of our Philippines gateway operations to Clark International Airport from September 2020.

Our planned operations expansion in Clark is part of our ongoing expansion throughout Asia Pacific region as our business continues to grow.

We will continue to update you on important changes and service enhancements in the months ahead.

For any inquiries and other concern, please call our new Philippines customer service hotlines.
For PLDT, Sun and Smart subscribers: 1800.10.46.33339
For Globe subscribers: 1800.8.46.33339
For other network subscribers: 045.4993900

The UK Parliament has been granted a further extension until January 31, 2020 to the UK’s exit from the European Union (EU).

What does this mean?

The UK was scheduled to leave the EU at 11pm on October 31, 2019. However, a further extension to Article 50 has now been agreed. This extension will last until January 31, 2020, unless a Brexit deal is ratified with an earlier exit date.

For the duration of the extension, the UK will remain within the EU Single Market and your import and export procedures from/to the UK will remain unchanged.

What happens next?

Until a Withdrawal Agreement is passed by the UK Parliament, the legal default position for the UK remains exiting the EU without a deal at the end of the extension period.

While the process of determining how the UK leaves the EU continues, we will be following the Brexit developments closely, assessing impacts and making necessary arrangements to help you implement any new processes and regulations. Find out more from our Brexit toolkit.

Shipping Regulatory Update

As of 1 December 2019, new low-value goods rules will commence. Overseas businesses that sell low-value goods to consumers in New Zealand may need to register for, collect and return a Goods and Services Tax (GST) of 15% on goods where money is paid or an invoice is issued on or after 1 December 2019.

The new regulations apply to goods with a customs value of NZ$1,000 or less and will require overseas businesses, including online marketplaces and merchants that sell direct and re-deliverers, to register an account for GST on sales to New Zealand customers. The customs value of NZ$1,000 excludes transport and insurance costs when determining if GST needs to be charged.

All consignments valued at NZ$1,000 or less can be cleared on an Inward Cargo Report (ICR), a Simplified Import Declaration (SID) or a standard Import Declaration. There is no change to the current processing of goods valued at more than NZ$1,000 – the standard GST and duty calculation will be applied.

The new low-value goods rules are similar to the low-value goods regulations already in place in Australia.
For further information on new GST rules in New Zealand, please visit Customs Service.

The China Custom imposed a new regulation that biological commodities, such as microorganisms, human tissues, biological products and blood, are prohibited from transiting China on road effective from November 21, 2019. Due to the network change triggered by the new regulation, restricted commodities on the list shipped to and from Hong Kong require additional transit time.

  • The restricted commodities imported to Hong Kong will need 1-4 additional days of transit time subject to origin.
  • The restricted commodities exported from Hong Kong will need 1 additional day of transit time.
  • List of restricted commodities:
Restricted commodities

The Philippine Export Zone Authority (PEZA) implemented the mandatory usage of (1) the PEZA Electronic Import System (e-IPS) for imports, and (2) the Enhanced-Automated Electronic Documentation System (e-AEDS) for exports by PEZA registered enterprises on April 2011. The basic requirement for both systems is that the import and export items for each PEZA enterprise must be uploaded onto the relevant system with an updated 11-digit Harmonized (HS) Code.

To ensure that the List of Importables (LOI) and List of Exportables (LOE) of all PEZA enterprises are kept up to date, effective September 5, 2019, all goods previously uploaded as Importables and Exportables of PEZA enterprises dated December 31, 2015 and earlier shall automatically be archived in the PEZA e-systems. Likewise, goods uploaded after December 31, 2015 whose supporting Letter of Authority (LOA) have expired shall also be automatically archived upon LOA expiry.

Archived goods will not be eligible for online import permit and export permit application. PEZA enterprises must request for the goods to be uploaded into the relevant system for the PEZA Zone Manager/Zone Administrator’s approval. There may be a delay with the releasing of PEZA shipments as result, particularly if shipments contain items that were left out of, or are pending reupload onto the LOI/LOE.

FedEx would like to encourage PEZA customers to update their information in the e-IPS and e-ADS as soon as possible to prevent potential delays with shipment release.

Should you have any inquiries, you may contact the following for more information:

  Telephone Number Email
CDN 02.789.3900
Customer Care

1800.10.46.33339 (PLDT, Sun, Smart)
1800.8.46.33339 (Globe)

(other network subscribers)

On June 3, 2019, the Customs Commissioner signed the CMO 27-2019: Adjustment of the Period of Lodgment of Goods Declaration and payment of duties and taxes. The guidelines attached to this CMO emphasize the power of Customs Commissioner to adjust the period of lodgment of goods declaration. As such, CMO 27-2019 informs that the formerly fifteen (15) calendar day period to lodge goods declarations is hereby shortened to seven (7) calendar days from the date of discharge of the last package from the vessel or aircraft effective June 15, 2019.

The importer must likewise pay the final assessment of duties and taxes within seven (7) calendar days from receipt of notice of final assessment of duties and taxes. Importers must be informed about the new regulations on abandonment for them to immediately give their final disposition and approval of the estimated duties and taxes.

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below:

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference):

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 1800.10.46.33339 (PLDT, Sun, Smart Subscribers) / 1800.8.46.33339 (For Globe Subscribers) / 045.4993900 (Other Network Subscribers).

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

In the Philippines, Taal Volcano to the south of Manila entered a period of intense unrest beginning with phreatic or steam-driven activity in several points inside its main crater on 12 January 2020 1:00 PM and progressed into magmatic eruption from 2:49 AM to 04:28 AM on 13 January 2020. The Philippine Institute of Volcanology and Seismology (PHIVOLCS) raised the classification of the volcano’s activity from Alert Level 1 to Alert Level 4 as of 12 January 2020 7:30 PM, where it remains presently.

Alert Level 4 is classified as “Hazardous eruption imminent”, and it includes signs of intense unrest and continuing seismic swarms, including harmonic tremor and/or low frequency earthquakes. At this level, hazardous eruption is possible within days.

Due to heavy ashfall, flight operations at Ninoy Aquino International Airport (NAIA) were suspended as of 12 January 2020, 7:12 PM.

Due to the closure of NAIA, delivery of inbound shipments on 13 January 2020 have been suspended.

As NAIA Operations remain as per normal, customers with outbound shipments are currently unaffected. FedEx commits that regular call-in cutoff time and pick-up cut-off schedules shall remain in place until further notice.

We regret any inconvenience you may have experienced.

To check the latest status of your shipment(s), please call our customer service hotlines.
For PLDT, Sun and Smart subscribers: 1800.10.46.33339
For Globe subscribers: 1800.8.46.33339

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