Service, Regulatory Updates and Important Notifications
Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.
It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.
If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.
We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats for these countries:
|Country Code||Regions||Postal Format Effective April 1, 2019|
*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019
Thank you for taking the time to make this important change to your address book.
In order to provide added convenience to our busy customers, FedEx Philippines will begin providing a hold at location pick-up option at select 2GO Express branches. This service will be available to customers whose shipments make use of FedEx packaging. These may include envelopes, and parcels in size up to FedEx Large Boxes.
For further information, you may contact our Customer Service Hotline at the following numbers:
For PLDT, Sun and Smart subscribers: 1800.10.46.33339
For Globe subscribers: 1800.8.46.33339
For other network subscribers: 045.4993900
We are pleased to announce the launch of Pay-by-Phone payment solution in Philippines effective March 15, 2018. FedEx customers can make credit card payments for their shipping charges easily, quickly and securely with just one phone call. There is no paperwork required. The transaction will be completed using the secure Electronic Payment Application. Customers simply need to call our Customer Service team to get started.
For more information, please contact your local Customer Service team.
In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.
Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.
For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.
If you have any inquiries, please contact our customer service team.
Shipping Regulatory Update
From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.
This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.
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