Service, Regulatory Updates and Important Notifications
The National Telecommunications Commission issued Memorandum Order No. 10-10-2017 on October 27, 2017.
Under this memorandum, all existing seven (7) digit telephone numbers will be migrated to eight (8) digit telephone numbers. In addition, each Public Telecom Entity (PTE) operating and providing local telephone service within the “02” local exchange area (covering Metro Manila and parts of Bulacan, Cavite, and Laguna) will be assigned a code from “3” to “8” to be affixed at the beginning of the 3-digit exchange code to serve as their PTE identifier.
In conjunction with this, we would like to advise all customers that effective October 6, 2019, the contact numbers for the following will be updated to include their respective PTE numbers:
|Department||Current||Updated with PTE Identifier||PTE|
|World Service Center - PASAY||(02) 789-3931||(02) 8789-3931||PLDT|
|Clearance Operations||(02) 789-3900||(02) 8789-3900||PLDT|
|World Service Center - MAKATI||(02) 988-2300||(02) 8988-2300||PLDT|
While not affected by CMO 10-10-2017, we have also taken the opportunity to update our toll-free number for Premier Customer Care at this time:
|Premier Customer Care||1-800-3333-9777||1-800-10-1339868|
We expect a surge in shipping volume before the China National Day Holiday.
To assist you in planning your shipment, we wish to give you advance notice that the transit time for outbound shipments from China, Hong Kong SAR and South Korea will be temporarily extended, as per the table below.
|Origins||Destinations||Affected Services||Additional transit time
|International Priority (IP)
International Priority Freight (IPF)
|1||Sep 24 – Oct 1|
|International Economy (IE)
International Economy Freight (IEF)
|Europe, Middle East,
Indian Subcontinent, and Africa
|IE/IEF||3||Sep 27 – Oct 1|
|Hong Kong SAR||USA, Canada,
|IP/IPF/IE/IEF||1||Sep 26 – Oct 1|
|South Korea||Asia||IP/IPF/IE/IEF||1||Sep 27 – Oct 1|
* If the shipment is picked up after the cut off time, the Pickup Date will be the next day.
If you have further questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.
Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.
It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.
If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.
We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats:
|Country Code||Regions||Postal Format Effective September 30, 2019|
|Middle East||NNNNN (5 digits)|
Thank you for taking the time to make this important change to your address book.
Shipping Regulatory Update
The Philippine Export Zone Authority (PEZA) implemented the mandatory usage of (1) the PEZA Electronic Import System (e-IPS) for imports, and (2) the Enhanced-Automated Electronic Documentation System (e-AEDS) for exports by PEZA registered enterprises on April 2011. The basic requirement for both systems is that the import and export items for each PEZA enterprise must be uploaded onto the relevant system with an updated 11-digit Harmonized (HS) Code.
To ensure that the List of Importables (LOI) and List of Exportables (LOE) of all PEZA enterprises are kept up to date, effective September 5, 2019, all goods previously uploaded as Importables and Exportables of PEZA enterprises dated December 31, 2015 and earlier shall automatically be archived in the PEZA e-systems. Likewise, goods uploaded after December 31, 2015 whose supporting Letter of Authority (LOA) have expired shall also be automatically archived upon LOA expiry.
Archived goods will not be eligible for online import permit and export permit application. PEZA enterprises must request for the goods to be uploaded into the relevant system for the PEZA Zone Manager/Zone Administrator’s approval. There may be a delay with the releasing of PEZA shipments as result, particularly if shipments contain items that were left out of, or are pending reupload onto the LOI/LOE.
FedEx would like to encourage PEZA customers to update their information in the e-IPS and e-ADS as soon as possible to prevent potential delays with shipment release.
Should you have any inquiries, you may contact the following for more information:
On June 3, 2019, the Customs Commissioner signed the CMO 27-2019: Adjustment of the Period of Lodgment of Goods Declaration and payment of duties and taxes. The guidelines attached to this CMO emphasize the power of Customs Commissioner to adjust the period of lodgment of goods declaration. As such, CMO 27-2019 informs that the formerly fifteen (15) calendar day period to lodge goods declarations is hereby shortened to seven (7) calendar days from the date of discharge of the last package from the vessel or aircraft effective June 15, 2019.
The importer must likewise pay the final assessment of duties and taxes within seven (7) calendar days from receipt of notice of final assessment of duties and taxes. Importers must be informed about the new regulations on abandonment for them to immediately give their final disposition and approval of the estimated duties and taxes.
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