Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats:

Country Code Regions Postal Format Effective September 30, 2019
SA
Saudi Arabia
Middle East NNNNN (5 digits)


Thank you for taking the time to make this important change to your address book.

FedEx would like to inform our customers that in line with our aim to provide the best service to our clients, we will be implementing changes to our operating procedures for customers located within Pampanga, Bataan, Tarlac, Bulacan and Baguio.

Effective immediately, these customers will have their shipments loaded at Clark International Airport.

In line with this, we will now require customers to accomplish the following prior to loading of their shipments:

 

For Shipments Originating from the Clark Freeport Zone:

  • For customers doing their own export declaration processing, they must list the Port of Departure as Clark International Airport or its equivalent code. This includes other customers under PEZA but located within Clark Freeport Zone.
  • For customers whose declaration is processed by AAI, we will require them to send an advance scanned copy of their documents for processing to AAI by 4:00 PM to have their shipments included for same day uplift.
  • A manual export declaration should be filed beforehand for personal shipments using Clark Freeport Zone locators address, or non-Clark Freeport Zone locators dropped off at our Clark World Service Center. Otherwise, the shipments will be for next day uplift.

 

For Shipments from Pampanga Outside the Clark Freeport Zone, and Shipments from Bataan, Tarlac, Bulacan and Baguio:

  • PEZA customers should change the port of departure on their export declaration to Clark International Airport or its equivalent code.

 

All PEZA shipments that originate from Pampanga, Bataan, Tarlac, Bulacan and Baguio must submit documentation through the Automated Export Documentation System (AEDS). Shipments without AEDS will be held and will not be allowed to be uplifted.

 

The following call-in cut-off time improvements will be implemented for Pampanga:

Service Areas

Existing Call-in Cut-Off Time

New Call-in Cut-Off Time

Effective Date

Within Clark Freeport Zone

15:30

17:00

15-Jul-19

Pampanga Outskirts/Angeles City

15:30

17:00

San Fernando Area

15:30

16:00

29-Jul-19

San Simon/Sto Tomas

15:30

16:00

 

Cut-off time improvements for Bataan, Tarlac, Bulacan and Baguio will be announced at a later date.

Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats for these countries:

Country Code Regions Postal Format Effective April 1, 2019
EC
Ecuador
LAC 6 digits*
RO
Romania
EU 6 digits
SK
Slovakia
EU 5 digits

*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019

Thank you for taking the time to make this important change to your address book.

Shipping Regulatory Update

On June 3, 2019, the Customs Commissioner signed the CMO 27-2019: Adjustment of the Period of Lodgment of Goods Declaration and payment of duties and taxes. The guidelines attached to this CMO emphasize the power of Customs Commissioner to adjust the period of lodgment of goods declaration. As such, CMO 27-2019 informs that the formerly fifteen (15) calendar day period to lodge goods declarations is hereby shortened to seven (7) calendar days from the date of discharge of the last package from the vessel or aircraft effective June 15, 2019.

The importer must likewise pay the final assessment of duties and taxes within seven (7) calendar days from receipt of notice of final assessment of duties and taxes. Importers must be informed about the new regulations on abandonment for them to immediately give their final disposition and approval of the estimated duties and taxes.

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 1800.10.46.33339 (PLDT, Sun, Smart Subscribers) / 1800.8.46.33339 (For Globe Subscribers) / 045.4993900 (Other Network Subscribers).

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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