Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Coronavirus (COVID-19)

To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments, from April 6th until further notice.

The surcharge does not apply to domestic intra-country shipments.     

The Directorate General of Foreign Trade (DGFT), Department of Commerce, Government of India, has issued amendments to the Export Policy prohibiting the export of all ventilators, including artificial respiratory apparatus, oxygen therapy apparatus or breathing appliance/device, sanitizers and Hydroxychloroquine.

The list of items prohibited for export is below:

ITC HS Codes Description Revised/Amended Policy
All ventilatorsincluding any artificial respiratory apparatus
or oxygen therapy apparatus or any other breathing appliance/device 
Sanitizers Prohibited
Hydroxychloroquine* Prohibited



Formulations made from Hydroxychloroquine* Prohibited

*The export of Hydroxychloroquine and its formulations will be allowed only under the following conditions:

  • From Special Economic Zones (SEZs)/Export Oriented Units (EOUs) and in cases where export is made to fulfill an export obligation under any advance license issued on/before the date of this notification
  • Shipments where Irrevocable Letter of Credit (ICLC) has been issued before the date of this notification or in cases where full advance payment has been received by the exporter in India against specific shipments, subject to submission of documentary evidence
  • By the Government of India to other countries on humanitarian grounds in specific cases on recommendation of the Ministry of External Affairs

For further details, please reach out to your FedEx Express Sales Representative.

The Directorate General of Foreign Trade (DGFT), the Department of Commerce, Government of India has  issued  further  amendment  vide  notification  number:  52/2015-2020  dated  March  19,  2020  in  the Export Policy prohibiting the export of Surgical Masks / Disposable Masks (2/3 Ply Masks), Ventilators and Textile raw material for masks and coveralls. 

The  list  of  items  prohibited  for  export  of  masks,  ventilator,  coveralls  and  textile  raw  materials  for masks/coveralls is given below:

S.No. ITC HS Codes Description Revised/Amended Policy
207 A ex392690
Surgical Masks
Disposable Masks (2/3 Ply Masks)
Coveralls (Class 2/3/4)
N-95 masks
207 B ex9018 All Ventilators Prohibited
207 C 560311
Textile raw material for masks and coveralls Prohibited

For details, reach out to your FedEx Express Sales Representative.  

Latest Service Updates

The Director General of Civil Aviation, Government of India, has issued a circular (No.4/1/2020-IR) suspending arrival of all scheduled Indian and foreign commercial passenger airlines engaged in international travel into any airport in India. The suspension comes into effect at all Indian airports on March 22, 2020 from 0530hrs and will remain in force until March 29, 2020 upto 0530hrs.

While FedEx international cargo flights continue to operate as scheduled in most sectors, FedEx also connects shipments through commercial international passenger airlines. Hence this suspension may impact some inbound and outbound shipments carried on these airlines.

FedEx is providing essential transportation and logistical service around the world to combat the spread of COVID-19 and treat those who've been infected. Our services are vital to keeping supply chains connected and flattening the curve of this invisible virus's spread.

Please visit to schedule a pick up or to check the status of your shipments.

FedEx is adhering to all regulations and guidelines from government authorities related to the containment of COVID-19, and we are taking recommended precautions in terms of team members and customers health and safety. With new restrictions and limitations coming out daily to help contain the spread of the virus, we've created a site dedicated to the latest information on how we're responding to this very dynamic situation.

Due to the consistently deteriorating security situation in the country, FedEx has suspended its services in Yemen until further notice.

In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.

Regulatory Updates

Effective February 15, 2020, as per the circular (number 09/2020), Central Board of Indirect Taxes & Customs (CBIC) has mandated additional information in the Shipping Bill. 

The shipper should ensure the following information is provided in the commercial invoice:

  • The State of Origin of goods
  • District of Origin of goods
  • Details of Preferential Agreements under which the goods are being exported, as applicable
  • Standard Unit Quantity Code (SQC) for that Customs Tariff Heading (CTH) as per the first schedule of the Customs Tariff Act, 1975."

The Indian Customs require a ‘Commercial Invoice / Invoice’ instead of a Pro Forma Invoice to facilitate inbound clearance of commercial shipments arriving into India. All shippers are advised to submit only ‘Commercial Invoice / Invoice’ with their shipments to expedite clearance. Additionally, the invoice must contain the below information:

  • Importer on Record’s (IOR) complete name and address, postal address, contact details (telephone and email address)
  • IOR name (legal business entity) name must match with the certificate of Import Export Code (IEC) and Goods and Service Tax Identification Number (GSTIN) of IOR
  • Proper and specific description of goods instead of a generic description
  • Quantity, unit of measurement, unit price, Harmonized System (HS) code, INCOTERMS
  • The Invoice must be in English language only with specific value and currency
  • The currency, value and INCOTERMS must be mentioned clearly
  • Avoid statements like ‘Value for Customs purpose only’

FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.

As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.

Although this will not apply to individual lithium batteries packed with or contained in equipment (Section II UN 3091 & UN 3481), after January 1st, 2017, the United Nations (UN) number must be added to the IATA Lithium Battery Mark. If any further changes are required, we will notify you in advance.

IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones to children's toys. Such batteries are however dangerous goods that can pose a safety risk if not prepared in accordance with transport regulations. Click here to read more from IATA.

Shipment monitoring from pick-up to delivery

This initiative will help us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.

How does this initiative change bulk lithium battery shipments?

With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:

  • Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
  • Add Class 9 and Cargo Aircraft Only label
  • Include the United Nations (UN) number on the International Air Transport Association (IATA) Lithium Battery Mark
  • Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968
  • Approve a Dangerous Goods Handling surcharge

Where can you find more information?

  • As of October 12th, 2016 the new FedEx Express Lithium Battery Policy Change is included in IATA’s Dangerous Goods Regulations Manual available for purchase at This also carries information on lithium battery packing, marking, labelling & documentation

Next steps

We will keep you fully informed with updates and further details as soon as they are available. In the meantime, if you have any urgent questions, please contact FedEx Express Customer Service and ask for the Dangerous Goods Specialist.

Important Notifications

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

  • Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
  • Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address, such as or
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.

NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.