Service, Regulatory Updates and Important Notifications
Latest Service Updates
If you ship to Saudi Arabia, please note that from September 30, 2019, you will need to use the correct postal codes and postal code formats when you ship to Saudi Arabia using your FedEx automation solution.
From the effective date without correct postal code information you will no longer be able to generate a shipping label using your FedEx automation solution.
This change will help to prevent lost or abandoned shipments, enhancing our customer service, as well as satisfying regulatory compliance requirements.
Do you use the address book feature?
If you frequently use the address book feature or other recipient address source, please update any entries for Saudi Arabia and save the correct postal code and format by September 29, 2019. We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
The following table shows the postal format for this country.
Postal Format Effective September 30, 2019
|Middle East||NNNNN (5 digits)
To learn more
Please contact your local Customer Services team.
FedEx Express has temporarily suspended pick-up and delivery services in the region of Jammu and Kashmir, and Ladakh in India owing to restrictions on traffic and public movement.
As a result, inbound and outbound shipments to and from Jammu and Kashmir, and Ladakh will experience service delays. We remain committed to the service we offer our customers and regret any inconvenience this may cause. We are monitoring the situation, and will operate on a business-as-usual basis as soon as the circumstances allow.
In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.
The Indian Customs require a ‘Commercial Invoice / Invoice’ instead of a Pro Forma Invoice to facilitate inbound clearance of commercial shipments arriving into India. All shippers are advised to submit only ‘Commercial Invoice / Invoice’ with their shipments to expedite clearance. Additionally, the invoice must contain the below information:
- Importer on Record’s (IOR) complete name and address, postal address, contact details (telephone and email address)
- IOR name (legal business entity) name must match with the certificate of Import Export Code (IEC) and Goods and Service Tax Identification Number (GSTIN) of IOR
- Proper and specific description of goods instead of a generic description
- Quantity, unit of measurement, unit price, Harmonized System (HS) code, INCOTERMS
- The Invoice must be in English language only with specific value and currency
- The currency, value and INCOTERMS must be mentioned clearly
- Avoid statements like ‘Value for Customs purpose only’
FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.
As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.
Although this will not apply to individual lithium batteries packed with or contained in equipment (Section II UN 3091 & UN 3481), after January 1st, 2017, the United Nations (UN) number must be added to the IATA Lithium Battery Mark. If any further changes are required, we will notify you in advance.
IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones to children's toys. Such batteries are however dangerous goods that can pose a safety risk if not prepared in accordance with transport regulations. Click here to read more from IATA.
Shipment monitoring from pick-up to delivery
This initiative will help us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.
How does this initiative change bulk lithium battery shipments?
With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:
- Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
- Add Class 9 and Cargo Aircraft Only label
- Include the United Nations (UN) number on the International Air Transport Association (IATA) Lithium Battery Mark
- Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968
- Approve a Dangerous Goods Handling surcharge
Where can you find more information?
- Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
- As of October 12th, 2016 the new FedEx Express Lithium Battery Policy Change is included in IATA’s Dangerous Goods Regulations Manual available for purchase at iata.org This also carries information on lithium battery packing, marking, labelling & documentation
We will keep you fully informed with updates and further details as soon as they are available. In the meantime, if you have any urgent questions, please contact FedEx Express Customer Service and ask for the Dangerous Goods Specialist.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.