FedEx eInvoicing. Your electronic business advantage.
Now you can choose to receive your invoices electronically via FedEx Billing Online and never receive a paper version again! These digitally-signed invoices are exactly the same as paper invoices but with added benefits.
Register now to experience the easiest way to manage your FedEx invoices and reduce your paper footprint.
What is FedEx Billing Online?
FedEx Billing Online is a free, fast, and easy way to manage your invoicing and remittance needs, your credit notes, as well as your customs documentation online. You will no longer receive paper versions but digitally signed invoices and credit notes in PDF format.
What is eInvoicing?
eInvoicing enables you to receive digitally signed invoices and credit notes in PDF format via FedEx Billing Online. You will no longer receive paper versions. The eInvoices issued by FedEx Billing Online incorporate a digital signature to confirm their origin, authenticity and integrity to both yourself and your local tax authority.
What FedEx invoice payment options are available to FedEx customers?
FedEx offers a range of convenient payment methods such as:
- Direct debit
- Electronic Bank Transfer
Regardless of how you choose to pay your invoice, you are always eligible to sign up to receive your invoices electronically via FedEx Billing Online. This means no more paper, a faster invoice and credit management available for you online, free of charge.
What are the benefits of FedEx Billing Online?
FedEx Billing Online is an easy to use, convenient, and efficient way to manage your FedEx invoicing process. We notify you as soon as your documents are ready so you will be able to;
- Easily view and manage your invoice, credit note and customs details online
- Download, save or print your invoice, credit note and customs data as PDF, XML, XLS or CSV
- Manage several accounts under a single user ID
- Create dynamic remittances for offline payment
- Create credit or debit payments via Autopay
- Easily dispute shipment charges
What do I need in order to use FedEx Billing Online?
You will need Internet access and a web browser. FedEx Billing Online supports the current versions of all major desktop browsers.
How do I register for FedEx Billing Online?
To register for FedEx Billing Online, go to fedex.com and select View/Pay Bills Online under the Manage my Account Section. If you already have a fedex.com username and password click Login and verify your account information. If you are new to fedex.com, register by clicking on the Register link on the login page.
How do I upgrade my account to eInvoicing?
Login to FedEx Billing Online, click My Options at the top of the page and then Manage Account Settings. Scroll down to Change Billing Medium, select Electronic Only from the menu and then click Change Billing Medium.
Are eInvoices and credit notes from FedEx Billing Online accepted by my tax authority?
Yes. These documents incorporate a digital signature to confirm their origin, authenticity and integrity to both yourself and your local tax authority. FedEx Billing Online uses the highest level of digital signature (a Qualified Digital Signature) that is compliant with the EU VAT Directive.
How do I verify the digitally signed documents from FedEx Billing Online are valid?
FedEx checks the digital signature embedded in every digitally signed invoice and credit note and provides a verification report confirming their integrity. This PDF document is evidence to your local tax authority that the digital signature of the document has been checked. You can verify the digital signature of the document yourself by using services like www.signature-check.com.
What is the role of the Billing Online Administrator?
The first user to register an account for FedEx Billing Online is by default the Administrator. Please provide all requested company and contact information, and if necessary two recent FedEx invoice numbers issued within the last 60 days. If you do not have two recent invoice numbers, please contact FedEx customer support via the Contact and Support Center for account verification over the phone.
How do I know my invoice information is secure?
The security of your account information is very important to FedEx. FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 256 bits.
Will all of my FedEx accounts be covered by FedEx Billing Online?
Once you register one account for FedEx Billing Online, you may use the Add an Account link (from the Account Summary) to register additional accounts for FedEx Billing Online using the same user ID.
If your company currently has multiple FedEx account numbers that roll up to a single master account, you only need to register the master account to view all shipments charged to the master or any of its associated accounts.
If you wish to manage each billing account using a separate user ID, you may complete the initial registration process for each account and choose a user ID and password as appropriate.
If I have multiple accounts, how will my invoice information be presented?
Your invoices will be presented in the same way as before. Either you will receive a separate invoice for each account or, if you currently receive one invoice with charges for all of your accounts, this format will not change.
How can I view all invoices for multiple accounts in FedEx Billing Online at the same time?
You can establish a Parent/Child relationship between your accounts. Select the Add an Account link from the Account Summary screen, enter the FedEx account number and Company Name of the child account, and then click the Add a child account button. The bill to country of the child account must be the same country as the parent account.
If you have accounts that have different billing countries, you can set them up as primary accounts. Select the Manage Account Settings option from the My Options tab, click Add a Primary Account and enter the FedEx account information. FedEx Billing Online will display a drop down list allowing you to switch between each primary account available.
Can I assign names to my accounts so that I can easily recognize them?
Yes. To assign custom names to your accounts you select Manage Account Settings from the Options menu. From the Edit Account Information section, select the respective account, enter the custom name into the New Store ID field and then click the Update Store ID button.
How do I view all of my outstanding invoices?
After you login to FedEx Billing Online, you will see an Account Summary including a list of your open invoices with corresponding balances, your total balance due, and total "past due" amount, if applicable.
How are invoices grouped on the Account Summary page?
Invoices are grouped according to their current Invoice Status. The following groupings are available from which you can select the invoices you would like to view:
- All-Open: This is the default view and shows all invoices available on FedEx Billing Online that are currently open, including those that are Past Due or In Dispute.
- Past Due: This view will only show those invoices that have a Past Due status.
- Paid/Closed: This view will show invoices for which there is currently no balance to pay.
- In Dispute: This view shows those invoices for which you have raised a dispute of the charges.
How do I access invoice and shipment details?
To view invoice level detail, click an Invoice Number on the Account Summary screen. On the Invoice Detail screen, click on the Air Waybill Number to view the shipment details.
How long are my invoices available at FedEx Billing Online?
Invoice information is available for 180 days after the invoice is paid in full. To view paid invoices, click on the Paid/Closed grouping tab displayed above the list of invoices. We advise you to regularly download and save your invoices for your own records.
How can I view, print or download my digitally signed invoice?
You can view a PDF version of your invoice by clicking the PDF icon for the invoice shown on the Account Summary. You can print or download a PDF version of your invoice by clicking the Invoice Number from the Account Summary, clicking Download Invoice, choosing PDF from the download dropdown, and clicking the Create Download button. Don’t forget to click the Refresh button for the files to become active. The PDF file should be available in your Download Center in the Search/Download section within a few seconds and will be available for 14 days.
NOTE: To view the invoice in PDF format, you may need to install the free Adobe Reader on your computer.
How do I view, print or download my digitally signed credit note?
You can view, print, or download a PDF version of your credit note by clicking the PDF icon for the credit note shown on the Invoice History View.
NOTE: To view the credit note, you may need to install the free Adobe Reader on your computer.
How can I download related customs documentation for my Duty/Tax invoices?
Select the respective invoice number to get to the Invoice Detail View, then click on the Air Waybill Number for the Tracking ID Details screen. If you now click the Download Custom Documentation link, you will generate a PDF document comprising of (when available) the Air Waybill, Commercial Invoice and Customs Import Clearance documents in the Download Center.
How do I view Proof of Delivery information for my shipment?
Click on the respective invoice number to get to the Invoice Detail View, then click on the Air Waybill Number for the Tracking ID Details screen .You can now click the View Signature Proof of Delivery link.
Adobe Reader shows a problem with my digitally signed documents from FedEx Billing Online. Why?
Adobe Reader has a limited capacity to validate digital signatures not issued in the US. You can confirm the validity of the digital signature by using services like www.signature-check.com or through the verification report included with all digitally signed invoices and credit notes.
Why am I asked to enter my credit card’s PIN (security code) when I create a linked Payment Profile?
FedEx takes cardholder security very seriously and therefore takes steps to ensure that we only accept credit cards from the cardholder. When credit cards are linked to a Payment Profile an authentication of the card details is performed with the issuing bank of your credit card using a transaction of $1 (or local currency equivalent). You are asked by your bank to enter your PIN/password as part of this transaction to confirm your identity. The $1 transaction is never paid to FedEx and will be returned to you in approximately seven days by your card issuer.
Did FedEx charge me $1 to add my credit/debit card to a Payment Profile?
FedEx Billing Online performs an authorization transaction for $1 (or local currency equivalent) against the credit/debit card being added to a new or updated Payment Profile. This charge is only to confirm that the credit details are valid and this payment is never paid to FedEx and will be returned to you in approximately seven days by your card issuer.
Can I set my account to automatically pay new invoices?
You can enroll your account in FBO AutoPay. For more information please see below section on FBO AutoPay.
How do I create a remittance advice or bank slip for an offline payment?
Choose one or more open or past due invoices from the Account Summary and click the Pay button. These items will then appear in your Payment Cart. Authorize the amount you wish to pay and click Continue Payment Process. You will have a final opportunity to review the details of your cart or make changes on the Confirmation Page. After you confirm the details, FedEx Billing Online will generate a dynamic remittance advice for the amount authorized. If your billing country utilizes bank slips, individual bank slips will be available for printing per invoice authorized.
Can I reprint a remittance advice or bank slip?
FedEx Billing Online will allow you to reprint payment instructions for seven calendar days from the moment they were initially created. You may view or reprint these active payment instructions from the Payments Status section in the Account Summary drop-down menu.
How do I know if FedEx has applied my payment?
After your payment is applied, FedEx Billing Online will automatically deduct your payment from the amount due. Online payments will be applied within 48 hours. If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to Closed. You may view the history of any payments applied to a particular invoice by clicking the status indicator in the Invoice Status column of the Account Summary invoice list.
How do I inform FedEx that I disagree with the charges on my invoice?
If you have concerns about an invoice or a specific shipment and need to dispute it prior to payment, you can submit a dispute online.
To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. On the Invoice Detail screen that follows, click the Dispute Invoice button.
Individual shipments can be disputed by clicking the appropriate Air Waybill Number and the Dispute button.
You will be asked to select a reason for the dispute and to provide the additional details describing the nature of your dispute.
How do I know when and how disputed charges have been resolved?
Once you submit a dispute request, a FedEx representative will contact you to request additional information or to inform you of the dispute resolution. FedEx Billing Online, will indicate that a dispute has been raised but does not show the status of disputes.
Search and Downloads
How do I search for specific invoices, shipments or payments?
Use the New Search or Download feature if you know the specific Invoice Number, Air Waybill Number or Payment Reference Number. Enter the information and click the Quick Search button. If your document is found, you will be directed to the respective page for more information.
How do I download a range of invoices filtered by specific criteria?
Use the New Search or Download feature to find invoices that contain a particular service, are in a certain status, or span a specified date range. You don't need to have a particular invoice number or air waybill number. Select the criteria from the various drop-down boxes and click the Search button to view the results of your search on-screen.
If you want to download the search results in Excel, CSV or XML format then click the Download data button. You will need to specify the name of the file you want FedEx Billing Online to create and the data format (Excel, CSV or XML). Your results will be stored in the Download Center for you to download for up to 14 days.
What should I do if the data I attempted to download exceeds the maximum file size?
To ensure download results are shown quickly, FedEx Billing Online prevents the download of very large files. In the event that your download request exceeds the maximum 30MB file size and shows a Status of “Exceeds Limit”, use the drop-down boxes and/or the date range option to reduce the amount of records downloaded.
Preferences and Administration
How do I change my user and/or account information?
Select My Options at the top of the page and choose Manage Users, Manage Account Settings, or FedEx.com Profile. Here you can invite new users, manage account settings, change the administrator, and update your FedEx Billing Online profile.
How do I change my FedEx Billing Online password?
Select My Options at the top of the page and choose FedEx.com Profile. On the following page you can edit your username and password.
What happens if I forget my password?
If you forgot your password for FedEx Billing Online, click on the Forgot Your Password link on the main FedEx Billing Online login screen. You will be prompted to provide information verifying your identity and you will then receive a password reminder via email.
How do I add or remove users to my account?
Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite new users by entering their First Name, Last Name, and Email Address or remove current users. Only the FedEx Billing Online Administrator can view, add or remove users for an account.
How can I tell which users have access to my billing account’s invoices?
Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Only the FedEx Billing Online Administrator can view the list of users for an account.
Can I assign another user to be the administrator for my account?
Select My Options at the top of the page and choose Manage Users. In the Change Administrator section, choose the Name of an existing user from the drop-down menu and click the Change Administrator button. Only the current FedEx Billing Online Administrator can assign a new administrator.
Can non-administrator users receive email notifications from FedEx Billing Online?
No. Only the current administrator for the account will receive email notifications from FedEx Billing Online.
How do I cancel my FedEx Billing Online service?
Select My Options at the top of the page and choose Manage Account Settings. In the Edit Account Information section, choose Unregister from FedEx Billing Online from the Billing Options drop-down menu and click the Change Billing Medium button. Only the FedEx Billing Online Administrator can cancel the FedEx Billing Online service.
How do I downgrade my account to paper invoicing?
If you would like to receive paper invoices again, you will have to unregister your account from FedEx Billing Online. Login to FedEx Billing Online, click My Options at the top of the page and then Manage Account Settings. Scroll down to Change Billing Medium, select Unregister From FedEx Billing Online from the menu and then click Change Billing Medium.
For additional support, please click the Contact Billing Online Support option from the Help menu on any screen. You will be directed to an online form where you can provide details regarding the nature of your support question.
What is FBO AutoPay?
FBO AutoPay allows you to link your FedEx account in FedEx Billing Online to a credit card so that new invoices will automatically be charged to the chosen credit card. Payments can be made using an American Express, MasterCard or Visa credit card.
How can I register for FBO AutoPay?
To setup FBO AutoPay, ensure that you have created a Payment Profile with the payment details you wish to use and then click the Enroll in AutoPay button from the Manage Payment Preferences screen.
Can I update my FedEx AutoPay credit card details stored by FedEx?
Yes. From the My Options menu, select Manage Payment Preferences. Click the Edit link of the Payment Profile you wish to update, make the necessary changes and then click the Update Profile button to save.
How can I view all invoices for multiple accounts in FedEx Billing Online at the same time when using FBO AutoPay?
You can view multiple accounts by adding a primary account. Select the Manage Account Settings option from the My Options tab, then select Add a Primary Account and enter the FedEx account information.
What is FedEx AutoPay?
FedEx AutoPay allows you to link your FedEx account to a credit card so that new invoices will automatically be charged to the chosen credit card. Payments can be made using an American Express, MasterCard or Visa credit card. There is no need to register for FedEx Billing Online.
I pay my invoices using FedEx AutoPay – can I also pay invoices through FedEx Billing Online?
If you are using FedEx AutoPay all invoices that are issued to your account will be paid automatically using the credit card linked to your FedEx account. These invoices are not available to be paid via FedEx Billing Online.
However, if a payment cannot be processed then the invoice will be outstanding and displayed on the Account Summary screen of FedEx Billing Online in a section called Invoices Due to Declines. If you click the Update & Pay button then you can verify that your FedEx AutoPay details are correct, update as necessary, and save so that your outstanding invoices are submitted for payment.
How can I update my credit card details stored by FedEx?
To update your credit card details select the menu Update Credit Card which takes you directly to your credit card profile screen. Update your credit card details and click Enter to confirm.