Customer Service
For online help, Write To FedEx.
On this page:
FedEx Customer Service Hotline | Toll free Customer Service Hotlines | Customer Service Hours | Technical Support
FedEx Customer Service Hotline
Simply dial FedEx Customer Service Hotline, our help including:
- Pick-up schedule
- Service and price information inquiring
- Package status and Proof of Delivery inquiring
- General inquiries and advice
Toll free Customer Service Hotlines:
| 800-988-1888 (for telephone users, toll free) |
| 400-886-1888 (for mobile phone users, toll free) |
Toll Customer Service Numbers
| Northern China: | 86-10-64648855 |
| Eastern & Central China: | 86-27-85400200 |
| Southern China: | 86-20-83969866 |
| Monday to Saturday: | 24 hours |
*Automation voice response system is available 24 hours everyday.
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at 8008201336.
*Technical Support Hotline Service Hours:
24 hours, 7 days a week
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File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Service Representative(s).
To file a claim in China East, download claim form.
To file a claim in China North, download claim form.
To file a claim in China Sorth, download claim form.
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