Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Customer Service

  • Pick-up request
  • Service and price information inquiring
  • Package status and Proof of Delivery inquiring
  • General inquiries and advice

Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.

Toll free Customer Service Hotline

800-988-1888
(for telephone users, toll free)

400-886-1888
(for mobile phone users, toll free)

Toll Customer Service Numbers

Northern China: 86-10-64648855
Eastern & Central China: 86-27-85400200
Southern China: 86-20-83969866
* For overseas customers, please dial one of the above toll customer service numbers.

Customer Service Hours

Monday to Saturday: 24 hours

*Automation voice response system is available 24 hours everyday.

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 800-820-1336 / 400-920-1336.

*Technical Support Hotline Service Hours: 24 hours, 7 days a week

File A Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Service Representative(s).

To file a claim in China East, download claim form.
To file a claim in China North, download claim form.
To file a claim in China Sorth, download claim form.