Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.
- Pick-up request
- Service and price information inquiring
- Package status and Proof of Delivery inquiring
- General inquiries and advice
Toll free Customer Service Hotline
(for telephone users, toll free)
(for mobile phone users, toll free)
Toll Customer Service Numbers
Northern China: 86-10-64648855
Eastern & Central China: 86-27-85400200
Southern China: 86-20-83969866
* For overseas customers, please dial one of the above toll customer service numbers.
Customer Service Hours
Monday to Saturday: 24 hours
*Automation voice response system is available 24 hours everyday.
For enquiries or assistance on FedEx automation products and applications, you can call us at 800-820-1336 / 400-920-1336.
*Technical Support Hotline Service Hours: 24 hours, 7 days a week
File A Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Service Representative(s).
To file a claim in China East, download claim form.
To file a claim in China North, download claim form.
To file a claim in China Sorth, download claim form.