Service, Regulatory Updates and Important Notifications
Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.
It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.
If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.
We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats:
|Country Code||Regions||Postal Format Effective September 30, 2019|
|Middle East||NNNNN (5 digits)|
Thank you for taking the time to make this important change to your address book.
Effective June 3, 2019, we will launch a new direct flight to Europe, which will extend the latest pickup cut-off time in certain districts to 20:30* and extend the latest drop-off cut-off time at the airport to 02:00**. The transit time for shipments will remain unchanged.
*Cut-off times may vary by district and the service used. Please contact our Customer Service Team for details.
**The latest call-in cut-off time for drop-off at the airport is 20:00.
In line with the Regulated Agent Regime (RAR) of the Hong Kong Civil Aviation Department (HKCAD), a valid registration as “Known Consignor” may enable our customers to have a timely delivery of your shipments.
According to the requirements under RAR, FedEx cannot accept any shipment from an “unknown consignor” for carriage onboard all-cargo or passenger aircraft, unless such shipment has gone through the security controls acceptable to the HKCAD. This process may affect the timely delivery of such shipments.
If your “Known Consignor” status will expire soon and is going to renew, please click here to download the Known Consignor Declaration of Compliance form, complete and return it to FedEx at 2790.1080 or email to us.
For more information, please visit the HKCAD site. For further inquiries about the renewal, you may contact our Customer Service Team at 2730.3333.
Shipping Regulatory Update
The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.
The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf
On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.
The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html
There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 2730.3333.
Online Fraud Alert
We have received reports of fraudulent phone calls claiming to come from FedEx in recorded message about shipment delivery. If you receive call matching this description, please get off the phone immediately.
FedEx does not make automated calls to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
If you are unsure the authenticity of calls from FedEx, please contact our Customer Service Team at 2730 3333 for verification.
Sign up for FedEx eNews
Email is a great way to be alerted about the latest news that may impact your shipments and stay updated with special offers.
You can change your email preference anytime. Add, remove something no longer needed or unsubscribe.