Service, Regulatory Updates and Important Notifications
In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.
China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).
To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.
According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.
|No||Commodity name||HS code|
|2||Medical protective clothing||6210103010|
|5||Medical surgical cap||6505009900|
|8||Medical shoe cover||6307900090|
|9||The patient monitor||9018193010|
|10||Medical disinfection towel||3005901000|
To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.
You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).
Due to the impact of the global epidemic, extra resources are required to process manual air waybill. Starting from April 20, 2020, we will impose a surcharge for the provision of manual air waybills. Customers who opt for manual air waybills will be charged HKD20 per piece with a minimum order quantity of 5 pieces. The launch of the manual air waybill surcharge will also be a part of our digital initiative going forward.
You may continue to use manual air waybills already on hand, however if you order additional manual air waybills from April 20, you will be charged a fee of HKD100 for an order 5 pieces of manual air waybills.
The surcharge will be billed on a separate invoice to you.
We encourage you to ship with our digital tools so that you can enjoy the ease, speed and convenience of processing shipments digitally.
Just go to fedex.com and click “Ship”!
The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service.
As a result, we have made the decision to suspend our money-back guarantee (MBG) for all FedEx Express services, effective immediately until further notice.
Because FedEx is an essential transport service provider, we will continue operating as government restrictions and regulations allow, and we continue to execute contingency plans in an effort to provide outstanding service to our customers.
We recognize and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time, and we remain focused on serving our customers and providing relief supplies to areas that need it most.
Effective from February 3, 2020, due to the adjustment of the flights and routing to certain African countries, the transit time from Hong Kong to South Africa, Botswana, Swaziland, Angola, Kenya, Mozambique and Zimbabwe will be improved by 1 to 3 days. The transit time from Hong Kong to Malawi, Namibia, Zambia and Lesotho will be extended by 1 additional day. The cutoff time remains unchanged.
Should you have any enquiries, you may contact our Customer Service Team for more information.
Shipping Regulatory Update
As of 1 December 2019, new low-value goods rules will commence. Overseas businesses that sell low-value goods to consumers in New Zealand may need to register for, collect and return a Goods and Services Tax (GST) of 15% on goods where money is paid or an invoice is issued on or after 1 December 2019.
The new regulations apply to goods with a customs value of NZ$1,000 or less and will require overseas businesses, including online marketplaces and merchants that sell direct and re-deliverers, to register an account for GST on sales to New Zealand customers. The customs value of NZ$1,000 excludes transport and insurance costs when determining if GST needs to be charged.
All consignments valued at NZ$1,000 or less can be cleared on an Inward Cargo Report (ICR), a Simplified Import Declaration (SID) or a standard Import Declaration. There is no change to the current processing of goods valued at more than NZ$1,000 – the standard GST and duty calculation will be applied.
The new low-value goods rules are similar to the low-value goods regulations already in place in Australia.
For further information on new GST rules in New Zealand, please visit Customs Service.
Online Fraud Alert
We have received reports of fraudulent phone calls claiming to come from FedEx in recorded message about shipment delivery. If you receive call matching this description, please get off the phone immediately.
FedEx does not make automated calls to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
If you are unsure the authenticity of calls from FedEx, please contact our Customer Service Team at 2730 3333 for verification.
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