Service, Regulatory Updates and Important Notifications
In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.
Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.
For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.
If you have any inquiries, please contact our Customer Service Team.
Shipping Regulatory Update
The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.
If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.
Online Fraud Alert
We have received reports of fraudulent phone calls claiming to come from FedEx in recorded message about shipment delivery. If you receive call matching this description, please get off the phone immediately.
FedEx does not make automated calls to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
If you are unsure the authenticity of calls from FedEx, please contact our Customer Service Team at 2730 3333 for verification.
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