Billing / Invoice FAQ's

Top Five Questions

How can I manage My Account online?

To receive your invoices and manage your acount on-line you can register at

How can I make payment for an invoice?

You can make a payment to FedEx using the following methods

Bankers' Automated Clearing Services (BACS)
To make a payment by BACS please submit your payment to the following:

Account Name: FedEx Express UK Limited
Bank: HSBC Bank PLC
Account number: 61418637
Sort code: 40-02-50
IBAN number: GB50MIDL40025061418637

When making a BACS transfer please ensure you quote your invoice number or when paying multiple invoices include your customer number to ensure prompt and accurate allocation.

IMPORTANT: To ensure prompt and accurate allocation of your payment, please send your Remittance Advice to:

Fax: 024 7683 5850

Credit Card / Debit Card
FedEx accepts all major credit and debit cards.
Please call 03456 07 08 09 to make a payment.
You may also wish to enquire how to link your card details to your account for future automated payments.
Never email or provide your full card details in writing

All cheques should be made payable to FedEx Express UK Limited

Please write your account number and/or invoice number being paid on the back of your cheque.

Send your cheque and the Remittance Advice at the bottom of your invoice to:

FedEx Express UK Limited
PO Box 119
United Kingdom

Direct Debit
To request further information for future payments by Direct Debit, please contact a member of our Customer Service department on 03456 07 08 09

How do I raise a question related to my invoice?

Submit your enquiry here
Email -
Phone: 03456 07 08 09
Fax: 024 7670 2739
Write to:
FedEx Express UK Limited
PO Box 119
Coventry CV1 4QD
United Kingdom

Is there a guide explaining my new invoice format?

Click My New Invoice to learn about the changes to your invoice

If you have any more questions please contact our Customer Service department at 03456 07 08 09

Or send an email to and mention My New Invoice

Why have I received a duty and tax invoice?

You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include. Click here for more information.

General Questions

Why have I received an invoice from FedEx

Freight Invoice - This invoice contains all FedEx charges related to the transportation of the shipment.

Duty & Tax Invoice - This invoice contains the import charges levied by the local Customs Authorities in the destination Country.

On a FedEx International Air Waybill you have 2 billing options. One option for the Transportation (Freight) charges, one option for the Duty and Tax charges – these charges are billed on a separate invoice.

How are Duty & Tax charges calculated?

Duty and Tax charges are assessed by local Customs in the destination Country based on the information provided with the shipment.

To get the exact calculation or information on Duty and Tax charges you should contact Customer Service on 03456 07 08 09 or submit your request here

Alternatively in relation to an import into the United Kingdom refer to our A Guide to your Duty and Taxes Invoice (PDF)

What is a dimensional weight and how do you calculate this?

The dimensional weight is the "volume" weight of a package. If the volumetric weight is higher than the actual weight of the package, the transportation charges wil be assessed on the volumetric weight

How is this calculated:

Calculation is based on the length , height and width of your package.


Dim weight in Kilos = Length X width X height ( in CM )

Dim weight in Pounds = Length X width X height ( in inches )

The charges only apply on your own packaging, not the FedEx packaging.

How is the fuel surcharge calculated?

The fuel surcharge percentage is rated on a monthly basis and can be checked here

Can I change the format of my FedEx Express Invoice or amend the mailing address of my invoice?

Yes, this is possible, please send an email to making reference to your customer number