Top Five Questions
How can I manage My Account online?
To receive your invoices and manage your acount on-line you can register at www.fedex.com/gb/account/fbo/
How can I make payment for an invoice?
You can make a payment to FedEx using the following methods
Bankers' Automated Clearing Services (BACS)
To make a payment by BACS please submit your payment to the following:
Account Name: Federal Express Europe Inc.
Bank: HSBC Bank PLC
Account number: 41261495
Sort code: 40-02-50
IBAN number: GB37 MIDL 4002 5041 2614 95
SWIFT code: MIDLGB22
When making a BACS transfer please ensure you quote your invoice number or when paying multiple invoices include your customer number to ensure prompt and accurate allocation.
IMPORTANT: To ensure prompt and accurate allocation of your payment, please send your Remittance Advice to:
Fax: 024 7683 5850
Credit Card / Debit Card
FedEx accepts all major credit and debit cards.
Please call 03456 07 08 09 to make a payment.
You may also wish to enquire how to link your card details to your account for future automated payments.
Never email or provide your full card details in writing
All cheques should be made payable to Federal Express Europe Inc.
Please write your account number and/or invoice number being paid on the back of your cheque.
Send your cheque and the Remittance Advice at the bottom of your invoice to:
Federal Express Europe Inc.
PO Box 119
To request further information for future payments by Direct Debit, please contact a member of our Customer Service department on 03456 07 08 09
How do I raise a question related to my invoice?
Submit your enquiry here
Email - email@example.com
Phone: 03456 07 08 09
Fax: 024 7670 2739
Federal Express Europe Inc.
PO Box 119
Coventry CV1 4QD
Is there a guide explaining my new invoice format?
Why have I received a duty and tax invoice?
You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include. Click here for more information.
Why have I received an invoice from FedEx
Freight Invoice - This invoice contains all FedEx charges related to the transportation of the shipment.
Duty & Tax Invoice - This invoice contains the import charges levied by the local Customs Authorities in the destination Country.
On a FedEx International Air Waybill you have 2 billing options. One option for the Transportation (Freight) charges, one option for the Duty and Tax charges – these charges are billed on a separate invoice.
How are Duty & Tax charges calculated?
Duty and Tax charges are assessed by local Customs in the destination Country based on the information provided with the shipment.
To get the exact calculation or information on Duty and Tax charges you should contact Customer Service on 03456 07 08 09 or submit your request here
Alternatively in relation to an import into the United Kingdom refer to our A Guide to your Duty and Taxes Invoice (PDF)
What is a dimensional weight and how do you calculate this?
The dimensional weight is the "volume" weight of a package. If the volumetric weight is higher than the actual weight of the package, the transportation charges wil be assessed on the volumetric weight
How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
Dim weight in Pounds = Length X width X height ( in inches )
The charges only apply on your own packaging, not the FedEx packaging.
How is the fuel surcharge calculated?
The fuel surcharge percentage is rated on a monthly basis and can be checked here
Can I change the format of my FedEx Express Invoice or amend the mailing address of my invoice?
Yes, this is possible, please send an email to firstname.lastname@example.org making reference to your customer number