Billing / Invoice FAQ's

ShowTop Four Questions
How can I manage My Account online?

To receive your invoices and manage your acount on-line you can register at www.fedex.com/gb/account/fbo/

How can I make payment for an invoice?

You can make a payment to FedEx using the following methods

Bankers' Automated Clearing Services (BACS)
To make a payment by BACS please submit your payment to the following:

Account Name: Federal Express Europe Inc.
Bank: HSBC Bank PLC
Account number: 41261495
Sort code: 40-02-50
IBAN number: GB37 MIDL 4002 5041 2614 95
SWIFT code: MIDLGB22

When making an BACS transfer please ensure you quote your invoice number or when paying multiple invoices include your customer number to ensure prompt and accurate allocation.

IMPORTANT: To ensure prompt and accurate allocation of your payment, please send your Remittance Advice to:

Email: remit@fedex.com
Fax: 024 7683 5850

Credit Card / Debit Card
FedEx accepts all major credit and debit cards.
Please call 08456 07 08 09 to make a payment.
You may also wish to enquire how to link your card details to your account for future automated payments.
Never email or provide your full card details in writing

Cheque
All cheques should be made payable to Federal Express Europe Inc.

Please write your account number and/or invoice number being paid on the back of your cheque.

Send your cheque and the Remittance Advice at the bottom of your invoice to:

Federal Express Europe Inc.
PO Box 119
Coventry
CV1 4QD
United Kingdom


Direct Debit
To request further information for future payments by Direct Debit, please contact a member of our Customer Service department on 08456 07 08 09

How do I raise a question related to my invoice?

Submit your enquiry here
Email - ukinvoicequery@fedex.com
Phone: 08456 07 08 09
Fax: 024 7670 2739
Write to:
Federal Express Europe Inc.
PO Box 119
Coventry CV1 4QD
United Kingdom

Is there a guide explaining my new invoice format?

Click My New Invoice to learn about the changes to your invoice

If you have any more questions please contact our Customer Financial Service department at 08456 07 08 09

Or send an email to ukinvoicequery@fedex.com and mention My New Invoice

ShowGeneral Questions
Why have I received an invoice from FedEx

Freight Invoice - This invoice contains all FedEx charges related to the transportation of the shipment.

Duty & Tax Invoice - This invoice contains the import charges levied by the local Customs Authorities in the destination Country.

On a FedEx International Air Waybill you have 2 billing options. One option for the Transportation (Freight) charges, one option for the Duty and Tax charges – these charges are billed on a separate invoice.

How are Duty & Tax charges calculated?

Duty and Tax charges are assessed by local Customs in the destination Country based on the information provided with the shipment.

To get the exact calculation or information on Duty and Tax charges you should contact Customer Service on 08456 07 08 09 or submit your request here

Alternatively in relation to an import into the United Kingdom refer to our 'A Guide to your Duty and Taxes Invoice (PDF)' at https://www.fedex.com/gb/invoice/billingform.html

What is a dimensional weight and how do you calculate this?

The dimensional weight is the "volume" weight of a package. If the volumetric weight is higher than the actual weight of the package, the transportation charges wil be assessed on the volumetric weight

How is this calculated:

Calculation is based on the length , height and width of your package.

 

                                   Length X width X height ( in CM )

Dim weight in Kilos = --------------------------------------------

                                                         5000

The charges only apply on your own packaging, not the FedEx packaging.

To calculate your dimensional weight go to www.fedex.com/gb/tools/dimweight.html

How is the fuel surcharge calculated?

The fuel surcharge percentage is rated on a monthly basis and can be checked here

Can I change the format of my FedEx Express Invoice or amend the mailing address of my invoice?

Yes, this is possible, please send an email to iedatabase@fedex.com making reference to your customer number

Can I get the price / rate for a shipment I would like to send?

  • Yes, please contact Customer Service on 08456 07 08 09 or if you would prefer to speak to a Sales person please contact our Inside Sales Department on 08456 01 60 60.

Can I get the price / rate for a shipment I have sent but not invoiced yet?

  • Please contact Customer Service on 08456 07 08 09

Can my invoice be sent to an additional address?

  • Yes, this is possible, please contact Customer Service on 08456 07 08 09 or email your details to ukdatabase@fedex.com

What is a dimensional weight and how do you calculate this?

  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    Calculation is based on the length , height and width of your package.

 

 

Dim weight in Kilos =

Length X width X height ( in CM )
5000

Dim weight in Pounds =

Length X width X height ( in inches )
139

 

How is the fuel surcharge calculated?

  • The fuel surcharge is not a fixed charge, but rated on a monthly basis and can be checked here.

How is the Duty/Tax calculated?

  • To get the exact calculation or information on Duty and Tax charges you should contact Customer Service on 08456 07 08 09 or submit your request here

The Duty/Tax charge is incorrect. How do I dispute these charges?

  • If your C88/Supplementary Declaration document is incorrect please send the invoice with all supporting documents to the address below:
  • FedEx
    Customer Financial Services
    Sutherland House
    Matlock Road
    Coventry
    CV1 4JQ

Can I have a statement of my account?

  • Please contact Customer Services on 08456 07 08 09 or submit your request here

What is the postal/email address for the invoicing department?

  • Email: invhelp@fedex.com
  • Post:
    FedEx
    Customer Financial Services
    Sutherland House
    Matlock Road
    Coventry
    CV1 4JQ

Alternatively you can register your enquiry here.

I received an invoice, but it does not show my discount?

Please contact Customer Service on 08456 07 08 09 or submit your enquiry here.