(Mon: 8:00 – 23:59/
Tue-Sat: 24 hours)
(Eastern & Central China)
*for overseas customers, please dial one of the above customer service toll numbers
(Mon-Sat: 8:00 – 22:00)
File A Claim
To file a claim for shipment or damage, please download the following claim form and return the completed document by mail, fax, or email to our FedEx Customer Service Team.
To file a claim in Eastern China, download here.
To file a claim in Northern China, download here.
To file a claim in Southern China, download here.
*Download Adobe Acrobat Reader to view the form.