Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News for Customers

From Jan 26, 2019, FedEx Seongnam Station is relocated to Gyeonggi Gwangju Station.

There will be no service change such as pick-up time and we open a new Songpa World Service Center in order to provide similar accessibility to customers who have used a drop-off service in the previous Seongnam Station.

Please refer to the table below for new FedEx Gyeonggi Gwangju Station and Songpa World Service Center.

[FedEx Gyeonggi Gwangju Station]

Address: 323-5 Chuja-ri, Opo-eup, Gwangju-si, Gyeonggi-do

Working Hour: (Mon) 09:00 - 18:00, (Tue - Fri) 09:30 - 18:00, (Sat) 09:30 - 16:00


[FedEx Songpa World Service Center]

Address: 8021~8023, Floor 8, Garden5 Life Techno, 66 Chungmin-ro, Munjeong 2(i)-dong, Songpa-gu

Working Hour: (Mon) 09:00 - 18:00, (Tue - Fri) 09:30 - 18:00

If you have further questions, please contact your Sales representative or our Customer Service at 080-023-8000.

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed. 

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.


We would like to inform you that we will be adjusting the currnet call-in cut-off time at 18.00 in some areas of Seoul* to 17.00**, effective June 1, 2018.

In order to accommodate pick-ups after 17.00 in the areas, FedEx will provide a pick-up service for next day uplift until 19.00** if customers call-in by 17.00. Also FedEx stations in the areas will extend their working hours to 18.30 and accept shipments for same-day uplift. Please visit 'Find Locations' for the drop-off locations nearby and the business hours

For more details, please contact Customer Service or Sales representative.

*For the impacted areas, please contact Customer Service.
**Subject to completion of shipment and the related document for shipping

FedEx confirms that Federal Express Corporation, Korea Branch will transfer all relevant businesses in Korea to Federal Express Korea LLC, effective May 1, 2018, subject to regulatory and other clearances.

There will be no change to our service and operations. Our service commitments to our customers and vendors remain the same. Customers and vendors will see minimal impact and will be duly informed of any actions necessary by the respective FedEx contacts.

FedEx Express and TNT have started integrating in countries/territories around the world, and will soon begin in Korea. Over time, our integration will give customers better connectivity and access to more opportunities in the global marketplace.

Data migration

To enable the integration process, and to provide customers with an even better service, TNT customer data including personal information contained therein (the “Data”) has been migrated to FedEx Express Korea LCC and Federal Express Corporation Korea Branch, effective on (date tbc after the completion of data migration).

The Data will be used by both FedEx Express and TNT in Korea. Similar processes are taking place all around the world.

The TNT customer data has been migrated from the following legal entity.

TNT Express Korea LLC

TRUTECT Building 11F 12, World Cup buk-ro 56gil, Mapo-gu, Seoul, 03924, Korea

Contact: 1588-0588

When the FedEx Express and TNT integration starts in Korea, customers will soon start to see the benefits of these leading companies coming together.

Shipping Regulatory Update

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

The 2018 Pyeongchang Winter Olympic and Paralympic games will take place in South Korea from February 9 to February 25 and March 9 to March 18, 2018 respectively.

Shipments brought into South Korea for Pyeongchang Olympic/Paralympic purposes are subject to Special Exemption Procedures (SEP), which gives exemptions on duties and taxes. There is no need to apply for SEP for goods for personal use that are valued under USD150 as these are tax exempt.

According to the official guideline by the Pyeongchang Organizing Committee for the 2018 Olympic and Paralympic Winter Games (POCOG), only the official logistic supplier, Hanjin Transportation (Hanjin), offers SEP on duties and taxes at an additional charge.

Customers who ship Olympic and Paralympic-related materials to South Korea should indicate “POCOG SEP APPLY” on the consignee section of the air waybill and commercial invoice of their shipments. This is a requirement by POCOG to apply for SEP and helps us identify applicable shipments.

Upon arrival of applicable shipments, FedEx will contact recipients for confirmation and forward applicable shipments to Hanjin for SEP customs clearance and domestic delivery. The SEP-related costs will be charged directly by Hanjin, and FedEx will not be able to refund any portion of shipping charges for those shipments.

From February 1 till March 18, 2018, FedEx Express is unable to transport any shipments to the Olympics/Paralympics restricted areas in South Korea as the only the official transportation supplier is permitted access. FedEx provides consignees with the option to receive their shipments outside the restricted areas without an additional charge. FedEx will directly contact the consignee in Korea before a shipment’s delivery and provide detailed information about how to receive the shipment outside the restricted areas.

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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