Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

Effective June 1, 2019, Korea Customs Service (KCS) requires a Personal Customs Clearance Code (PCCC) of consignee on the customs declarations of all non-dutiable shipments destined to personal importers in South Korea with a value of up to USD 150 (or USD 200 for shipments that originated from the U.S.).

To comply with the import customs clearance upon entry into South Korea, FedEx will send a text message to personal importers via caller ID 1666-1930. (Only if mobile phone number is listed on the air waybill)

Caller ID 1666-1930 is a dedicated number of FedEx and it is not for a spam or voice phishing. Please reply PCCC to this number referring to the text message.

Effective May 13, 2019, FedEx accepts lightweight document shipments – up to 0.5kg – and allows customers to input the shipping details, make payments all online through the FedEx online registration page, and drop off shipments at any 7-ELEVEN store.

https://iship.dmz.apac.fedex.com/index_enKR.html

 

We would like to inform you that we adjust the call-in cut-off time* served by FedEx stations in Ulsan area as below, effective April 1, 2019. A pick-up service time for next day uplift (PUX) remains the same.

(44997) National Saneop-danji, Onsan, Ulsan 14:00 -> 11:30
(44719) Yongyeon Gongeop-danji, Ulsan, 14:00 -> 11:30
(44787) Seokyuhwahak-danji, Ulsan, 14:00 -> 11:30
(44714) National Saneop-danji(Yeocheon), Mipo, Ulsan, 14:00 -> 11:30
(The rest) East, Mid/North Ulsan, ~12:00, ~13:30 -> ~10:30, ~11:00
* Subject to completion of shipment and the related document for shipping

For more details, please contact Customer Service or Sales representative.

Shipping Regulatory Update

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 080.023.8000.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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