Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Our Customer Service Hotline is currently experiencing high call volume.

For any urgent shipment, please trackget rates or arrange pickup online, or use Virtual Assistant for help.

COVID-19 News


We are monitoring the impact of the COVID-19 outbreak.  Stay connected with the service impacts here.

Looking at shipping Personal Protective Equipment (PPE)? Click here for some shipping tips.

Due to the impact of the global epidemic, extra resources are required to process manual air waybill.   Starting from April 6, 2020, we will impose a surcharge for the provision of manual air waybills. Customers who opt for manual air waybills will be charged KRW 3,000 per piece with a minimum order quantity of 3 pieces.  The launch of the manual air waybill surcharge will also be a part of our digital initiative going forward.

You may continue to use manual air waybills already on hand, however if you order additional manual air waybills from April 6, you will be charged a fee of KRW 9,000 for an order 3 pieces of manual air waybills.

The surcharge will be billed on a separate invoice to you.

We encourage you to ship with our digital tools so that you can enjoy the ease, speed and convenience of processing shipments digitally.

Just go to fedex.com and click “Ship”! 

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. 

As a result, we have made the decision to suspend our money-back guarantee (MBG) for all FedEx Express services, effective immediately until further notice.

Because FedEx is an essential transport service provider, we will continue operating as government restrictions and regulations allow, and we continue to execute contingency plans in an effort to provide outstanding service to our customers.

We recognize and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time, and we remain focused on serving our customers and providing relief supplies to areas that need it most. 

Service News

We project a surge in outbound shipping volume before the Lunar New Year holidays. When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments will be temporarily extended as listed below.

Origin

Destination

Affected FedEx Service

Additional Transit Time (Working days)

Effective Period
(Pickup date1)

 · South Korea

 · Asia

 · International Priority Express (IPE)
 · International Priority (IP)
 · International Priority Freight (IPF)

1

January 24 – February 01, 2022

1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.

Note: There may be additional transit time extensions experienced due to the current COVID-19 situation. Please click here to find out more below

If you have further questions about the pre-holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

FedEx is pleased to offer you more flexible billing options for the clearance service fees incurred overseas.

Beginning January 17, 2022, you can continue to bill clearance service fees to your shipment's recipient/consignee, or choose the new options of billing to yourself as the shipper or even to a third-party.  

Destination of shipment

Expanded billing options

Asia Pacific Region1

1) Bill to your consignee's account (i.e. Bill duties & taxes to recipient);
2) Bill to your own shipper account (i.e. Bill duties & taxes to shipper); and
3) Bill to a third-party account based in the Asia Pacific1 except for Taiwan China and Mainland China or other international regions (i.e. Bill duties & taxes to third-party2);

Canada;
Europe;
Middle East, Indian Subcontinent and Africa; and
United States of America

1) Bill to your consignee's account (i.e. Bill duties & taxes to recipient);
2) Bill to your own shipper account (i.e. Bill duties & taxes to shipper); and
3) Bill to a third-party account based in the Asia Pacific region1 except for Taiwan China and Mainland China (i.e. Bill duties & taxes to third-party2).

* Expanded Billing Options is available for destination of Latin America and the Caribbean from May 1, 2021.

Note that when you select “Bill duties & taxes to shipper” on the FedEx Air waybill, applicable duties and taxes and/or all clearance service fees incurred in the destination will be billed to your shipper account.

For the latest information on destinations that assess clearance service fees on imported shipments, clearance service fees, and any applicable destination value-added tax/ goods & services tax (VAT/GST3) assessed in the destination, please click here.

With greater flexibility in billing options, you can get the edge your business needs to succeed in the international marketplace.

1 Asia-Pacific countries and territories with Global Payer option: Australia, Guam, Hong Kong SAR China, Indonesia, Japan, Mainland China, Macau SAR China, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam, Brunei, Cambodia, Laos, Mongolia, American Samoa, Cook Islands, East Timor, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Northern Mariana, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Samoa.

2 Mainland China and Taiwan China accounts cannot be billed as third-party. Some countries in other international regions may have the same billing restrictions.

3 Shipments imported into the following countries and territories are currently subject to a destination value-added tax/ goods & service tax (VAT/GST) assessed on applicable fees incurred in the destination (including but not limited to clearance service fee): Asia-Pacific Region: Australia, Indonesia, Japan, Mainland China, Malaysia, New Zealand, Philippines, South Korea, Thailand, Taiwan China; Europe: Turkey; and MEISA: Bahrain, Egypt, India, Kenya, Oman.

Effective January 3, 2022, we can deliver your shipments by 10:30 a.m. or noon to selected postal codes in the below countries and territories1 with our new service FedEx International Priority® Express, or deliver by the end of the day to more than 220 countries and territories using our FedEx International Priority® service. 

Asia Pacific

Europe

North America

Australia, China, Hong Kong SAR China, Japan, Singapore, Thailand

Austria, Belgium, Czech Republic, Denmark, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Canada, United States

1Service availability and exact delivery time depend on origin and destination postal codes. Terms and conditions apply. For detailed information, please log in to fedex.com to obtain a quotation, or refer to Rate & Transit Times.

FedEx is aware of the issue related to the Log4j Remote Code Execution vulnerability affecting various Apache products. We are actively assessing the situation and taking necessary action as appropriate. 

Customers are encouraged to follow security best practices including those recommended by Apache (Apache Log4j Remote Code Execution).

From December 8, 2021, FedEx Iksan Station is relocated to new FedEx Jeolla-Gwangju Station. FedEx courier will provide pickup and delivery service with FedEx vehicle to some areas of Gwangju. There will be no further service change such as pick-up time and customers may use a drop-off service via FedEx Jeolla-Gwangju Station.

Please refer to the table below for FedEx Jeolla-Gwangju Station.

Station

Address

Zip Code

Business Hour

FedEx Jeolla-Gwangju
Station

375-2, Yulgok-ri, Jinwon-myeon, Jangseong-gun, Jeollanam-do, Republic of Korea

57244

09:00 - 18:00 (Mon-Fri)
09:00 - 16:00 (Sat)

If you have further questions, please contact your Sales representative or our Customer Service at 1588-0588.

Effective November 29, 2021, FedEx Ship Manager® (FSM) Lite launches in Korea.

FedEx Ship Manager® Lite provides non-account shippers the convenience of preparing shipments without the need to fill out paper airway bills, or printing shipping labels and commercial invoices. Guest shippers can simply fill out their shipment information and generate a shipment QR code using their smart devices. Then, they can then easily drop off their shipments by presenting this QR code or reference number to station agents at 20 walk-in FedEx Stations* in Korea. After drop-off, they can conveniently track status of their shipment on their mobile device.

For more details about FedEx Ship Manager® Lite in Korea, please visit https://www.fedex.com/kr/mobileshipping on your mobile device.

If you have any questions, please contact our Customer Service at 1588-0588 or IT Helpdesk at 02-324-8555.

*FedEx Songpa World Service Center, FedEx Incheon Airport Station and TNT Incheon Airport Station are not available for FSM Lite.

As part of FedEx Express and TNT integration, the name of TNT stations have changed to FedEx from November 10, 2021. There is no impact to the existing TNT customers on services such as pickup and drop-off at the stations.

Please refer to the table below for the changed name of each station.

Previous

Changed

Address

TNT Gangnam Service Center

FedEx Yangjae Station

1st floor, 33, Gangnam-daero 25-gil, Seocho-gu, Seoul

(Yangjae-dong)

TNT Gangseo Service Center

FedEx Magok Station

54 Yangcheon-ro 47-gil, Gangseo-gu, Seoul

(Magok-dong)

TNT Myeongdong Service Center

FedEx Myeongdong Station

116, 299, Samil-daero, Jung-gu, Seoul (Chungmuro 2-ga)

TNT Busan Service Center

FedEx Gyeongnam

Station

Gonghang-ro 767beonga-gil,

Gangseo-gu, Busan (Daejeo 2-dong)

For related inquiries, please contact the FedEx sales representative or customer service (1588-0588).

Effective November 8th, 2021, Drop-off at FedEx Iksan Station will be suspended.

Except the suspension of drop-off, there will be no service change such as pick-up time and customers may use a drop-off service via FedEx Daejeon Station instead.

Please refer to the table below for FedEx Daejeon Station.

Station

Address

Zip Code

Business Hour

FedEx Daejeon
Station

527, Sintanjin-ro, Daedeok-gu, Daejeon 34335

34335

09:00 - 18:00 (Mon)
09:00 - 16:00 (Sat)  

If you have further questions, please contact your Sales representative or our Customer Service at 1588-0588.

Effective November 12, 2021, Overseas Document Drop-off Service offered through the FedEx 7-ELEVEN will be suspended. If you are preparing for document shipments overseas, please use FedEx's existing document shipment service. For more information, please contact the customer service team (1588-0588).

Service Name

Current
(Until November 11, 2021)
Change
(From November 12, 2021)

FedEx at 7-ELEVEN

Customer can drop off document shipment at 7-ELEVEN stores after registering online at fedex.com

Service unavailable*

* FedEx 7-ELEVEN service page at fedex.com will also be unavailable after November 12, 2021.

Effective November 1, 2021, the FedEx Korea Customer Service time will change.

It will be shortened from 8 pm to 7 pm on weekdays (Monday to Friday), and the business hours for other weekends and holidays remain the same. Please refer to the service update below for details.

Day

FedEx Customer Service Time

Mon ~ Fri

08:00 ~ 19:00*

Sat

08:00 ~ 16:00

Sun

Closed

Public Holiday

09:00 ~ 13:00

* Effective November 1, it will be shortened by one hour from 20:00 to 19:00.

 

FedEx also provides services via Kakao Talk for customer convenience and you can use the service by typing ‘페덱스’ in the Kakao Talk search bar.

In addition, you can use the automatic response system (1588-0588) and the fedex.com site anytime to use FedEx services such as tracking, rates, transit time and pickup request.

Effective October 1, 2021, FedEx service in some areas of Namyangju are enhanced. For outbound shipments, shipments are shortened from 2-3 days from the pick-up to up to same-day shipments.

In addition, customers can track their shipments in real time from the pick-up via FedEx website1 or FedEx mobile application2.

In the case of inbound shipments, delivery is shortened from 1~2 days after customs clearance at Incheon Airport to up to 1 day later.

Please check the table below for details on the areas where the service is enhanced.

If you have any questions, please contact Sales representative or our Customer Service at 1588-0588.

 

Region

Call-in cut-off time

Byeolnae-dong

12:00

Dasan-dong

14:30

 

* Other regions in Namyangj-si maintain the existing service..

* Pick up is proceed by an Independent Subcontractor trained directly by FedEx.

1 Track your shipment on the FedEx website: https://www.fedex.com/fedextrack/?action=track&cntry_code=kr

2 FedEx Mobile Application: Visit the App Store for iOS or Google Play for Android and search for “FedEx Mobile” to download.

 

 

We expect a surge in outbound shipping volume during mid-September 2021 in Korea.

When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments from Korea will be temporarily extended as listed below.

Origin

Destination

Affected FedEx Service

Additional Transit Time (Working days)

Effective Period
(Pickup date1)

Korea

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

Sep 15 – Sep 20, 2021

1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.

 

Note: There may be additional transit time extensions experienced due to the current COVID-19 situation. Please click here

If you have further questions about the pre-holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

We sincerely thank you for using our website.

 

The Privacy Policy of customers using our website will be revised on September 7th, 2021. Please see the changes below and here for more details.

 

1. Notice date of revision: August 31st, 2021

 

2. Effective date of revision: September 7th, 2021

 

3. Details of revision

Article 6 – Changed the contents of Delegation of the processing of personal information and transfer of the collected personal information to a third party

Article 6.A – Added the contents of Transfer of the personal information (Overseas)

Indonesia will enact a new regulation on August 1, 2021, that could impact how international shipments imported into the country are cleared by the local customs authority.  Failure to comply with this new regulation could result in shipment delays.

 

Beginning August 1, 2021, the regulation requires shippers located outside Indonesia to:

(1) Obtain the Tax ID ("NPWP") of their consignee/recipient in Indonesia for each imported shipment; and 

(2) Input the Tax ID ("NPWP") into the "Consignee" or "Recipient" section of the Air Waybill and Commercial Invoice.

 

What you need to do when shipping to Indonesia beginning August 1, 2021:

● Contact your consignee in Indonesia to obtain their local Tax Identity Number / Tax ID (known locally as "NPWP").

● Input the Tax ID into the "Consignee" or "Recipient" section of your shipment's Air Waybill and Commercial Invoice.

● If your consignee/recipient does not have a Tax ID, other forms of identification may be used instead:

  • - For Indonesian citizens, input their Indonesian Citizenship Identity Number in place of Tax ID.
  • - For those without Indonesian citizenship, input their Passport Number in place of Tax ID. 

● If you use a shipping tool to electronically prepare shipping documents, please input the Tax ID (or its equivalent as listed above) into the text box provided in the tool:

  • - FedEx Ship ManagerTM at fedex.com (Modernized Version):  [RECIPIENT TAX ID] text box located in the “Billing” section. The consignee's Tax ID will be visible on the air waybill.
  • - FedEx Ship ManagerTM at fedex.com (Basic Version):  [RECIPIENT TAX ID] text box located in the "To" section.
  • - FedEx Ship ManagerTM Software:  [VAT/Customs ID/EIN#] text box located in the "Recipient Information" section.
  • - Global Ship ManagerTM Software:  [VAT/Customs ID/EIN#] text box located in the "Recipient Information" section.
  • - MyTNT2:  [VAT Number] text box located in the "Receiver" section.

 

This new regulation is pursuant to Indonesia Ministry of Finance Regulation No. 158/PMK.04/2017 and Indonesia Directorate General of Customs & Excise Regulation No PER 11/BC/2020.

Effective July 12, 2021, FedEx service in some areas of Jeju Island is enhanced. For outbound shipments, shipments are shortened from 2-3 days from the pick-up to up to 1 day later.

In addition, customers can track their shipments in real time from the pick-up via FedEx website1 or FedEx mobile application2.

Please check the table below for details on the areas where the service is enhanced.

If you have any questions, please contact Sales representative or our Customer Service at 1588-0588.

Region

Call-in cut-off time

Daejeong-eup

12:00

Hankyung-myeon

12:00

Hallim-eup

12:30

Aewol-eup

12:30

Jocheon-eup

13:00

Jeju-si

13:30

* Pick up is proceed by an Independent Subcontractor trained directly by FedEx.
* Other Gujwa-eup, Andeok-myeon, Pyoseon-myeon, Namwon-eup, Seongsan-eup, Seogwipo-si, Udo-myeon, Chumyeon-myeon regions maintain the existing service.
1 Track your shipment on the FedEx website: https://www.fedex.com/fedextrack/?action=track&cntry_code=kr
2 FedEx Mobile Application: Visit the App Store for iOS or Google Play for Android and search for “FedEx Mobile” to download.

Effective October 1, 2021, we are retiring the older versions of FedEx Ship Manager Software (ver. 12 or below) and FedEx Web Services (below ver. 3600).  At the same time, corresponding technical support services will stop.

From October 1, 2021, customers will no longer be able to access any technical support for the expired software and risk a shipment delay due to incorrect shipment label information.

Impacted customers will receive email notification by July, 2021, and will be provided with instructions to upgrade or switch to online shipping.

New FedEx paks you can reseal and reuse
Your favorite FedEx Paks now feature an innovative second seal, keeping your shipping equally1 secure when you reseal and reuse the paks a second time.

Shipping made greener
The reusability of these paks aligns with our sustainability efforts to reduce our environmental footprint, find innovative solutions and improve quality of life. All FedEx packaging is 100% recyclable, so, after its first use, our paks can be used again and then recycled – just another way we connect the world in responsible and resourceful ways.

Available from June
Starting Jun 2021, your new and improved FedEx Paks will start arriving as usual through your regular order channels. Simply look out for the new resealable FedEx Paks that will connect you with the world in a more convenient and sustainable way.

1. if the pak is in like-new condition and is not damaged.

Beginning May 1, 2021, there are two additional billing options that you can choose for the ancillary clearance service fees incurred in Latin America and the Caribbean (“LAC”):

  • a) Bill to your own shipper account (i.e. Bill duties & taxes to shipper), or 
  • b) Bill to a third-party account based in the Asia-Pacific region2 (i.e. Bill duties & taxes to third party3).   

This is on top of the existing option of billing ancillary clearance service fees to the shipment’s recipient (“Consignee”). 

By selecting “Bill duties & taxes to shipper” on the FedEx air waybill, applicable duties and taxes4 and/or all ancillary clearance service fees incurred in the following LAC countries and territories will be invoiced to your shipper account:

Anguilla, Antigua & Barbuda, Argentina4, Aruba4, Bahamas4, Barbados4, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia4, Costa Rica4, Curacao4, Dominica, Dominican Republic4, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe4, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique4, Mexico4, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saba, Saint-Barthelemy, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Eustatius, St. Vincent, Suriname, Trinidad & Tobago4, Turks & Caicos, Uruguay, British Virgin Islands, and US Virgin Islands.

For the latest details on Ancillary Clearance Service Fees and any applicable destination value-added tax/ goods & services tax (VAT/GST4) assessed in the LAC region, please click here.

 

1 For security reasons, we have only displayed the last 6 digits of your 9-digit FedEx Account Number. 

2 Asia-Pacific countries and territories with Global Payer option: Australia, Guam, Hong Kong SAR China, Indonesia, Japan, Mainland China, Macau SAR China, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam, Brunei, Cambodia, Laos, Mongolia, American Samoa, Cook Islands, East Timor, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Northern Mariana, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Samoa.

3 Mainland China accounts can only be billed to shipper.

4 As of May 1, 2021, shipments imported into the following LAC countries and territories will be subject to a destination value-added tax/ goods & services tax (VAT/GST) assessed on all fees incurred in the destination (including but not limited to ancillary fee): Argentina, Aruba, Bahamas, Barbados, Colombia, Costa Rica, Curacao, Dominican Republic, Guadeloupe, Martinique, Mexico, Trinidad & Tobago.

Effective Mar 1, 2021, customers who choose to continue receiving paper invoices will be charged a WON 2,500 Paper Invoice Fee per freight/duty invoice. This is in line with our company’s wide-ranging Go Green initiatives to protect the environment by reducing carbon footprint.

To ensure the Paper Invoice Fee is not charged to your account, sign up for FedEx Billing Online (FBO) to receive your PDF invoices via email and start enjoying access to your electronic invoices 24/7 anytime, anywhere.

Click here to sign up now!

Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.

If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.

We regret any inconvenience this may cause for your business.

Effective November 2, 2020, the FedEx Korea Customer Service number will be changed to 1588-0588. Moving forward, callers will be responsible for phone charges. All calls will be automatically forwarded to the new number along with the notice until March 31, 2021. Thereafter, only the updated customer service number will be provided.

We regret any inconvenience this may cause you and appreciate your understanding.

 

Before

(By Nov 1, 2020)

Change

(From Nov 2, 2020)

Customer Service

Number

FedEx : 080-023-8000

TNT : 1588-0588

1588-0588

* 1588-0588: Callers are responsible for phone charges

We are pleased to inform you that, effective September 1, 2020, the entire business of TNT Express Korea LLC (“TNT Korea”), including its operations and all its assets and liabilities, was automatically transferred to and combined with Federal Express Korea LLC (“FedEx Korea”) on September 1, 2020, upon the completion of the Merger.

As part of this process, TNT Korea is dissolved. For the time being, our product and service portfolios will remain unchanged and there will be no changes to your existing FedEx or TNT account. Your current sales representative, with direct access to the resources of both FedEx Express and TNT, will continuously be on hand to advise and help you access our services.

We very much value your business with us and look forward to continuing your partnership with us. Please don’t hesitate to contact our customer services team or your sales representative should you have any questions. Thank you.

Federal Express Korea LLC
(Hapjeong-dong, Hapjeong Building) 5th Floor, 6th Floor, 19, Yanghwa-ro, Mapo-gu, Seoul
Representative Director
Eun Mi Chae

Shipping Regulatory Update

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

The FedEx network has recently been impacted by severe winter weather across the United States. Additionally, the Omicron variant of COVID-19 is affecting staffing, putting strain on operations, much like it has the entire airline industry. Employee safety is our number one priority, so please expect delays.

We are implementing contingency plans and adjusting operations to the best of our ability to continue providing the best possible service to our customers during these difficult times.

We regret any inconvenience you may experience and are committed to delivering your shipments to their destinations as soon as possible.

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