Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on February 5, 2018

Temporary transit time extension for outbound shipments from China, Hong Kong and South Korea (effective February 5, 2018)

We expect a surge in shipping volume before the Chinese New Year holiday. To assist you in planning your shipment schedule, we would like to inform you that the transit time for outbound shipments from China, Hong Kong and South Korea will be temporarily extended as per the table below.

Origins Destinations Affected Services Additional transit time
(working days)
Effective Date
(All gateways)
USA, Canada,
Latin America
International Priority (IP)
International Priority Freight (IPF)
1 Feb 5- Feb 17
International Economy (IE)
International Economy Freight (IEF)
Europe IE/IEF 2
Hong Kong USA, Canada,
Latin America
South Korea Asia IE/IEF 1

If you have any questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.



Posted on December 29, 2017

YIWA Operation Station Update 2 for Yiwu

We are pleased to announce further station enhancements for Yiwu. In addition to the service enhancement launched in August 2017, which expanded the FedEx YIWA station coverage to Zhejiang southwest market for both international and domestic packages, effective January 1, 2018, more areas in and around Yiwu will benefit from FedEx international and domestic service and optimized pick-up response times.

Service Zip-code Address Before After

Non-service Area(NSA)
321015 Jinhua (Tantou Village) Nil Available
321015 Jinhua (Dongmei Industrial Area) Nil Available
321021 Jinhua (Luodian Industrial Area) Nil Available
321025 Jinhua (Wucheng New District Industrial Area) Nil Available
321025 Jinhua (Dongxi Industrial Area) Nil Available
321042 Jinhua (Lingxiazhu Industrial Area) Nil Available
321037 Jinhua (Fucun) Nil Available
321037 Jinhua (Xietang) Nil Available
321201 Wuyi (Tongqin) Nil Available
321201 Wuyi (Quanxi) Jinhua (Xietang) Nil Available
322009 Yiwu (Suxi) Nil Available
322010 Yiwu (Zongzhai) Nil Available
322010 Yiwu (Wuji) Nil Available
322023 Yiwu (Shankou) Nil Available
322200 Pujiang (Suburb) Nil Available
Pick-up (PUP) response time 322006 Yiwu (Shangxi) 2+ hours Optimized response time

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), 400.889.1888 (Domestic)



Posted on December 29, 2017

Inbound Shipment Storage Fee Change

Effective January 1, 2018, all your inbound shipments cleared by FedEx will not incur a storage fee. A storage fee will only apply to inbound shipments that are not cleared by FedEx starting on the sixth business day. The fee schedule is as follows:

Total Weight Per Consignment The Sixth Business Day From The Seventh Business Day
<100KG 100 RMB
70 RMB/day
≥100KGand<500KG 100 RMB/day
≥500KGand<800KG 200 RMB/day
≥800KGand<1000KG 300 RMB/day
≥1000KG 500 RMB/day

Please note that if a shipment that was not cleared by FedEx requires FedEx to conduct further clearance, a 200 RMB per shipment handling fee will be charged.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

Previous Posts

Electronic VAT General Invoice Now Available for Mobile Payment Customers for Outbound Cash Shipment, Domestic Cash Shipment and Inbound Duty/Tax for Category C Shipment

Posted on December 29, 2017

Effective January 1, 2018, you can request and receive an Electronic VAT General Invoice (eVAT) at participating FedEx China branches through your mobile phone after making your payment via WeChat or Alipay for your outbound cash shipment, domestic cash shipment and inbound duty/tax for Category C shipments. Please note that eVAT service is not available for tax invoices for non-cash shipments and inbound duty/tax for Category D shipments.

or further information about the eVAT service and to confirm that our branch in your location offers this service, please contact your Sales Representative, our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

FedEx China Aerospace Solutions Portfolio

Posted on November 15, 2017

In order to meet the growing demand for FedEx Express services and provide an enhanced service experience to Aerospace customers, we are pleased to announce the launch of the China Aerospace Solutions Portfolio. Starting in November 2017, Aerospace customers will have access to the following solutions:

  1. Inbound Next Flight Out*(NFO)

    NFO provides door-to-door service within 48 hours for import shipments into China, meeting a critical shipping need that current FedEx International Priority (IP) service may not be able to address. The outbound NFO is in development progress and will be launched in the near future.

  2. Inbound Aircraft On Ground*(AOG)

    To improve efficiency and speed up the delivery time, inbound AOG offers door-to-door transportation service including customs clearance within 72 hours. Customs brokers with aviation expertise conduct emergency clearance service for aircraft parts, and if necessary, shipments are delivered by dedicated trucks to speed up the transit time. Inbound AOG is also available for non-Aerospace customers with time-sensitive needs.

  3. Luggage Easy Shipping Solution**(LESS)

    Through LESS, airline travelers have one-stop international export transportation service for personal goods or luggage, including pick-up, shipping, customs declaration and delivery. Travelers simply need to call the FedEx customer service hotline to enjoy the service.

  4. We are excited about making shipping easier and more efficient for our aerospace customers. For more information, please contact your sales representative or call our customer service hotline at 800.988.1888 / 400.886.1888 (International).


    *NFO/AOG service is only available in East China.

    ** LESS is now available in South China and North China and will be expanded to other regions of the country.

Launch of New FedEx WeChat Service Features (FedEx 中国) — Online Customer Service and Smartbox Delivery

Posted on October 26, 2017

The FedEx WeChat service account (FedEx 中国) provides you with convenient tracking and shipping functions. To improve your service on WeChat, starting October 1, we have two new features: online customer service and smartbox delivery.

Through online customer service, we can quickly respond to your service demands. All you need to do is open the online customer service sub-menu and select the service type about which you are inquiring - whether the service is international or domestic. You will then be able to chat in real time with a FedEx customer service representative during work hours (9:00 am ~ 18:00 pm, Monday to Saturday, except for holidays).

Smartbox delivery service makes package collection more convenient. After you have connected your mobile phone number to the official account and clicked on the message pushed by WeChat, at no charge, you can change the destination address to a convenient smartbox address before the arrival of a new shipment. By using smartbox, once the shipment arrives, you can collect the package at the smartbox address at any time of day.

We will continue to improve our WeChat service account (FedEx 中国) so that it serves as your useful logistics assistant. Please let us know how we can help you maximize the efficiency of your logistics. You may contact our online customer service team or send an email to

Notification of Change in Collection Bank for FedEx Express China Services

Posted on February 24, 2017

We wish to inform you that beginning May 1, 2017, FedEx will close its ICBC collection bank account in select cities. Please process bank transfers to the HSBC bank account that will be on your invoice. While we would like you to make your payments to HSBC as of May 1, please note that the transfer to the HSBC account will be done using a phased in approach. Please see below to see when your city is impacted. Each city will continue to have one ICBC bank account.

If you have any questions, please contact your local collection hotline. Thank you for your understanding and cooperation.

T/T (Real-Time Gross Settlement)


Beneficiary Bank

HSBC Bank (China) Shanghai Branch



Federal Express (China) Co., Ltd


Beneficiary's Account Number

Please refer to the bank account information on your invoice. Each customer has one unique HSBC account number.

  • The ICBC bank account in the following cities will be closed from May 1, 2017:
    Domestic Service Cities
    Nanjing, Hefei, Nanchang, Nantong, Yangzhou, Zhenjiang, Changchun, Dalian, Ha’erbin, Chengdu, Dongguan, Fuzhou, Foshan, Huizhou, Jiangmen, Kunming, Guiyang, Shantou, Ji’nan, Weifang, Zibo
    International Service Cities
    Yiwu, Lanzhou, Huhehaote, Chongqing, Changsha, Chengdu, Haikou, Kunming, Guiyang, Taiyuan, Wulumuqi

  • The ICBC bank account in the following cities will be closed from June 1, 2017:
    Domestic Service Cities
    Xi’an, Shijiazhuang, Tangshan, Wuhan, Wuxi, Yan’tai, Zhongshan
    International Service Cities
    Nanchang, Ha’erbin, Nan’ning

  • The ICBC bank account in the following cities will be closed from July 1, 2017:
    Domestic Service Cities
    Hangzhou, Qingdao, Xiamen, Zhuhai
    International Service Cities
    Yangzhou, Zhenjiang, Changchun, Tangshan, Weifang

For more information, please call your Local Revenue Operations Agent or the Revenue Operations Hotline at 400.820.1338.

Subscribe to FedEx email