Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

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Current News

Posted on March 14, 2017

New Station Opening in Suzhou

On March 13, 2017, FedEx China merged two Suzhou stations and opened a new one. The new location offers you greater convenience with easier access into and out of the facility. We will have more capacity to provide you with value added services such as storage in the future. In addition, with a power sort belt, the shipments handling capacity is larger than previous stations.

New station address: 58 Xingwu Road, Wuzhong, Suzhou (P.C. 215128)
Tel:0512.62736350.

We are excited about how our new 4,410 m2 Suzhou station will improve your customer experience.

 


Posted on February 24, 2017

Notification of Change in Collection Bank for FedEx Express China Services

We wish to inform you that beginning May 1, 2017, FedEx will close its ICBC collection bank account in select cities. Please process bank transfers to the HSBC bank account that will be on your invoice. While we would like you to make your payments to HSBC as of May 1, please note that the transfer to the HSBC account will be done using a phased in approach. Please see below to see when your city is impacted. Each city will continue to have one ICBC bank account.

If you have any questions, please contact your local collection hotline. Thank you for your understanding and cooperation.

T/T (Real-Time Gross Settlement)

1

Beneficiary Bank

HSBC Bank (China) Shanghai Branch

2

Beneficiary

Federal Express (China) Co., Ltd

3

Beneficiary's Account Number

Please refer to the bank account information on your invoice. Each customer has one unique HSBC account number.

  • The ICBC bank account in the following cities will be closed from May 1, 2017:
    Domestic Service Cities
    Nanjing, Hefei, Nanchang, Nantong, Yangzhou, Zhenjiang, Changchun, Dalian, Ha’erbin, Chengdu, Dongguan, Fuzhou, Foshan, Huizhou, Jiangmen, Kunming, Guiyang, Shantou, Ji’nan, Weifang, Zibo
    International Service Cities
    Yiwu, Lanzhou, Huhehaote, Chongqing, Changsha, Chengdu, Haikou, Kunming, Guiyang, Taiyuan, Wulumuqi

  • The ICBC bank account in the following cities will be closed from June 1, 2017:
    Domestic Service Cities
    Xi’an, Shijiazhuang, Tangshan, Wuhan, Wuxi, Yan’tai, Zhongshan
    International Service Cities
    Nanchang, Ha’erbin, Nan’ning

  • The ICBC bank account in the following cities will be closed from July 1, 2017:
    Domestic Service Cities
    Hangzhou, Qingdao, Xiamen, Zhuhai
    International Service Cities
    Yangzhou, Zhenjiang, Changchun, Tangshan, Weifang

For more information, please call your Local Revenue Operations Agent or the Revenue Operations Hotline at 400.820.1338.

Previous Posts

Shipping Power Banks with FedEx

Posted on December 30, 2016

Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).

“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.

Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.

For your reference, the following are examples of common types of Power Banks:

  • Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
  • Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
  • Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.

Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.

Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017) (Updated)

Posted on December 21, 2016

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries Section II (categorized as UN 3090) or stand-alone lithium ion batteries Section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries that have been prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (either IA or IB)*. Please note that UN 3090 and UN 3480 lithium batteries Section IA/IB are fully regulated Class 9 Dangerous Goods and are classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What labels and marks are required for a lithium battery package?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Mark or Handling Label (Required for Section IB shipments only).

When the mark/label is required, customers have the choice of using either the Lithium Battery Mark (Figure 7.1.C in the 58th edition of IATA Dangerous Goods Regulations), which goes into effect on January 1, 2017, or the existing Lithium Battery Handling Label (Figure 7.4.H in the 58th edition of IATA Dangerous Goods Regulations), which can continue to be used until December 31, 2018. As of January 1, 2019, only the Lithium Battery Mark can be used.

Please note that the UN number must be placed on the IATA Lithium Battery Mark (IATA Figure 7.1.C), whereas the UN number should be placed on the package adjacent to Lithium Battery Handling Label (IATA Figure 7.4.H). The process of placing the UN number adjacent to the Lithium Battery Label (IATA Figure 7.4.H) will be a mandatory requirement of FedEx as of July 1, 2017, as per FedEx variation ‘FX-05’ to the IATA DG Regulations 58th edition.

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?

You will be able to use all FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments*, and an IDG surcharge will apply. This information is available at: www.fedex.com/dangerousgoods.

What if I’m pre-approved for the UN 3090 Section II list?

Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in the IATA Dangerous Goods Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list*.

What’s different about Dangerous Goods training for staff?

Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?

IATA published its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?

The new policy changes will not impact UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment).

Should you have any questions, please contact your local Customer Service team and ask to speak with a Dangerous Goods specialist.

*Note: Acceptable to/from FedEx Dangerous Goods locations where UN 3090/UN 3480 is not prohibited.

FedEx China Expands Integrated Regional Customs Clearance to 24 Cities in China

Posted on December 1, 2016

We are pleased to announce that in collaboration with China Customs, FedEx China will expand Integrated Regional Customs Clearance (IRCC) to 24 cities1. IRCC replaces the bond transfer model and will process formal entry shipments locally, which will give you more benefits and the details are as below: 

Clearance Mode IRCC Traditional Bonded Transfer Mode
Applicable Shipments Formal entry shipments
Clearance Process Declare the shipments locally then confirmed and released by the arrival/departure port customs Bonded transfer with shipments declared at the arrival/departure port. 
Clearance Lead Time Shorter clearance time and the transit time for some cities will be shortened by one day. 2 Longer clearance time.
Others Simple, flexible and may reduce required paperwork and customs clearance costs. The process is complex and time-consuming.

FedEx China is the first logistics company to utilize IRCC, which gives you a competitive edge for your inbound and outbound international express formal entry shipments. We are excited about the advantages IRCC brings for our customers. Please contact your Service Representative to learn more about how IRCC will benefit your business.

 

Remark:

1. The following cities will now be able to take advantage of IRCC: Chengdu, Dalian, Suzhou(including Suzhou Industrial Park Comprehensive Bonded Zone), Changchun, Chongqing, Wuxi (including the Comprehensive Bonded Zone), Changsha, Harbin, Hangzhou (including the Hangzhou Export Processing Zone), Fuzhou, Langfang, Ningbo (including the Ningbo Free Trade Zone and Export Processing Zone), Guangzhou (excluding the Free Trade Zone), Xi'an, Changzhou, Shenzhen, Zhengzhou, Nanchang, Tianjin, Wuhan, Hefei, Shenyang, Kunshan, and Jiaxing. Shipments that are not cleared by the major gateways will need to go through the standard formal entry process.  Please note that, with the exception of shipments cleared at Suzhou (including Suzhou Industrial Park Comprehensive Bonded Zone) and Wuxi, shipments processed by China Entry - Exit Inspection and Quarantine (CIQ) will not be able to use IRCC.

2. Shipments from/to the below cities when IRCC is used to/from the selected area may reduce this transit time by one day. Please refer to the information provided by our Customer Service Hotline representative for details.

Notification of the Customs Clearance Advancement Fee

Posted on November 25, 2016

Effective December 1, 2016, FedEx China will charge a standard service fee for advance payment of the customs clearance fee for reimbursement on delivery (ROD) shipments throughout China. The service fee is 2% of the advance total duty & tax plus other customs fees paid by FedEx or CNY5.00 for each shipment, whichever is higher. (The VAT is not included and will be charged according to local policy.)

Thank you for your understanding and cooperation. For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International).

Unacceptance of Samsung Galaxy Note 7 shipment

Posted on October 14, 2016

We are committed to the safe transport of shipments in our networks. With Samsung discontinuing sales of its replacement Galaxy Note7 smartphones, FedEx has taken additional steps to ensure our priority on safety. FedEx Express is no longer accepting any Galaxy Note7 smartphones including those from authorized distributors under any circumstances.

FedEx China Service Enhancement in Pearl River Delta

Posted on October 10, 2016

At FedEx, we are constantly working to enhance your shipping experience. We are pleased to announce a one business day transit time improvement for customers in Guangzhou, Huizhou, Foshan, Dongguan and Shantou who use Advance Declaration Clearance.

Effective October 10, using the Guangzhou paperless clearance model, Monday to Friday International Priority Non-FTZ, formal-entry shipments bound for Asia and Europe (except for Hong Kong and Macao), can realize a one business day transit improvement. The service is also open to International Priority Freight shipments on a space available basis.

Following the required FedEx format, customers need to scan the required clearance paperwork and send it to FedEx before 17:00 of the pick-up day (the earlier the better), besides making remark as “advance declaration clearance at CANIP “on FedEx Airway bill and submitting the paperwork to courier. Shantou customers do not need to scan the documents; they need to submit the paperwork to the courier with remark “advance declaration clearance at CANIP” in AWB. 

We are excited about how this new service will help you reach your markets more quickly. To learn more about how to sign up for Advance Declaration Clearance and take advantage of this faster service, please go to below page: http://english.customs.gov.cn/

If you have any questions, please contact your sales representative or our customer service representative at 800.988.1888/400.886.1888

Wuhan and Wannan Customers Can Experience the Benefits of FedEx Services

Posted on October 10, 2016

We are pleased to announce that FedEx China will now accept outbound freight shipments that weigh more than 68kg in Wuhan and customers in Wuhu, Ma'anshan, Ningguo and Tongling now have a one-working-day transit time improvement for outbound shipments1. Details are as followings: 

- Effective immediately customers in the following zip codes 430015, 430022, 430023,430024, 430032, 430040, 430050, 430051, 430052, 430056, 430058, 430060, 430061, 430062, 430063, 430064, 430070, 430071, 430072, 430074, 430075, 430077, 430080, 430081, 430205, 430223, and 430200 can benefit from International Priority Freight (IPF) and International Economy Freight (IEF) service. For your single packages weighing more than 68kg, please call our customer service hotline to book space. All other processes are the same as when you make an International Priority (IP) or International Economy (IE) shipment.

- Shipments from Wuhu and Ma’anshan to countries in Asia and the Americas2 will have a one-working-day transit time improvement. 

- Shipments from Ningguo, and Tongling to worldwide destinations will have a one-working-day transit time improvement.

We will continue to improve our service offering in Wuhan and Wannan to meet your shipping needs. Please contact our customer service hotline or your local sales representative to discuss your specific needs. 

 

Remark:

1. This transit time improvement applies to International Priority (IP) Service and International Economy (IE) service.

2. For the specific countries and routing, please contact our customer service hotline for details.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017)

Posted on October 04, 2016

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries section II (categorized as UN 3090) or stand-alone lithium ion batteries section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (IA or IB). Please note that Section IA/IB UN 3090 and UN 3480 lithium batteries are fully regulated Class 9 Dangerous Goods and classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What’s different about the markings and labeling?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Handling label with the UN Number (Required for IB shipments only).

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?
You will be able to use FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments and an IDG surcharge will apply.

What if I’m pre-approved for the UN 3090 Section II list?
Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in IATA DG Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list.

What’s different about dangerous goods training for staff?
Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?
IATA will publish its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
The new policy changes will not impact UN3481 and UN3091 (lithium batteries packed with equipment and lithium batteries contained in equipment) except that after January 1, 2017 the UN number needs to be included on the IATA Lithium Battery Handling label when the label is used.

Should you have any questions, please contact your local Customer Service team and ask to speak with a dangerous goods specialist.

JAPAN to East China Pre-Clearance Service Launch

Posted on September 1, 2016

In order to provide you with better service, the FedEx CN Gateway now offers a new pre-clearance service for all Japan to East China (ECN) inbound shipments. With the new service, shippers who provide the required documentation before the shipment’s arrival will enjoy an early customs declaration process, which will help you get pre-clearance assistance and reduce any chance of customs delays.

Simply follow the below guidelines to take advantage of this service.

  • Upload the shipment documentation and information to FedEx Electronic Trade Documents (ETD).
  • Customers without ETD can send a pre-alert to the ECN operations team at PVGIP-TS@corp.ds.fedex.com

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.

FedEx China International Monthly Credit Customers - Now Have the Option to Make Payments Using Alipay and WeChat

Posted on Aug 23, 2016

FedEx China has expanded the monthly payment options for International monthly credit customers. Now International monthly credit customers will have the option to make their monthly payment using Alipay or WeChat. A full roll out of the new service to all China cities will start on September 1. 

The mobile payment options are for freight charges and inbound taxes for international express shipments. By scanning the FedEx Quick Response (QR) Code in the billings and following some simple steps, you can settle payments with FedEx within a few minutes. 

This new option provides International Monthly credit customers with greater flexibility when making payments on their FedEx accounts. For more details, please contact the FedEx Sales Team, call our International Express Customer Service Hotline at 800.988.1888 or 400.886.1888

Service Announcement GACC Announcement on #19

Posted on Jun 1, 2016

According to the General Administration of China Customs (GACC) #19 announcement, a new version of the Express-Mail Clearance Management System went into effect on June 1, 2016 and the declaration function in its old version has ceased.

The new Express-Mail Clearance System applies to inbound/outbound documents (Category-A express mail), personal articles (Category-B express mail) and low-value goods (Category-C express mail). Therein:

-

Category-A express mail refers to commercially valueless documents, certificates, bills, etc., except those taxable by law and regulations.

-

Category-B express mail refers to personal self-use articles received or sent by Chinese citizen, except articles and luggage transited separately.

-

Category-C express mail refers to goods with a declared value less than CNY5,000 (excluding freight fees, insurance fees and incidentals), except those subject to a license, export tax refund, export collection of foreign exchange, and/or import payment of foreign exchange.

According to the above notification, all category C inbound and outbound shipments with a declared value greater than CNY5,000 will be rejected in the new express mail clearance system. Customers need to prepare formal declaration (category D) documents for shipments with a declared value greater than CNY5,000.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International).

Notification of Duty Tax Advancement Fee Pilot in North China

Posted on Jun 2, 2016

Effective June 6, 2016, for all North China (NCN) inbound shipments cleared via the Beijing, Tianjin, Qingdao and Dalian gateways, FedEx China will charge the FedEx standard surcharge service fee to all customers for reimbursement on delivery (ROD) on duty & tax. The service fee is 2% of the advance total duty& tax plus other customs fees paid by FedEx or CNY5.00 for each shipment, whichever is higher. (The VAT is not included and will be charged according to the local policy.)

Thank you for your understanding and cooperation. For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

Direct Debit Offers More Payment Options for International Shipments

Posted on May 27, 2016

Effective June 1, 2016, FedEx will launch the Direct Debit payment solution in China for international shipments. With Direct Debit, there is no need to sign a Monthly Credit Agreement and you have the option to sign an authorization letter with relevant documents to pay for prepaid, bill collect and/or bill 3rdparty shipments. 

For more details, please contact our FedEx Sales Team or call our International Express Customer Service Hotline at 800.988.1888.

 

International Freight Service (IPF, IEF) Now Available in Select Areas of Yangzhou and Huai’an

Posted on April 6, 2016

Starting 4 April 2016, FedEx will offer International Freight service to the following postal code areas of Yangzhou and Huai’an in Jiangsu Province. Service includes International Priority Freight (IPF)* and International Economy Freight (IEF)*. Your existing shipment sending/receiving procedures remain the same, and we will arrange your oversized shipments according to the sender’s choice of International Priority (IP) or International Economy (IE), to ensure your shipment reaches its destination in a timely and safe manner. 

Postal code areas for this service upgrade are:

- Yangzhou: 225001, 225002, 225008, 225009, 225601, 225800, 211400

- Huai’an: 223001

We hope to continue to be your trusted partner in providing high-quality and reliable delivery service so that you can achieve your full business potential. 

For more information, please call our Customer Service Hotline at 800.988.1888/400.886.1888, or visit fedex.com/cn.

FedEx China Now Offers Alipay Mobile Payment

Posted on March 16, 2016

Effective March 16, FedEx China will offer the Alipay mobile payment option for freight charges and inbound taxes for International express and Domestic service cash shipments. By scanning the FedEx Quick Response Code (the same QR Code as WeChat mobile payment), then scanning the bar code on the Air Waybill or inputting the tracking number and following some simple steps, you can settle payments with FedEx within a few minutes using Alipay. 

For more details, please contact the FedEx Sales Team or call our Customer Service Hotline:

International Express Customer Service Hotline: 800.988.1888; 400.886.1888

Domestic Customer Service Hotline: 400.889.1888

Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea

Posted on February 1, 2016

The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.

The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.

In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.

To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.

We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.

For Imports into Suzhou and Wuxi, FedEx Provides Integrated Customs Declaration Services for Goods Subject to Statutory CIQ Inspection

Posted on February 22, 2016

FedEx is committed to providing you with an excellent service experience by continuously improving its service level. 

Now your goods subject to statutory CIQ inspection that are imported into Suzhou and Wuxi can benefit from integrated customs declaration services. Depending on your needs, you can either have your goods clear customs at Shanghai Pudong Airport or at the place where you are located. We hope that this new integrated customs declaration process will provide you with greater customs clearance convenience.

If you need to go through the customs clearance procedures at the place where you are located, please contact us by following the information provided in the ‘Arrival Notification’ email.

For more information, please call our Customer Service Hotline at 800.988.1888/400.886.1888.

The Launch of Image Auto Retrieval Service for Formal Entry Shipments at Pudong

Posted on December 11, 2015

Effective January 1, 2016, we will launch the Image Auto Retrieval service at Shanghai Pudong Airport. If your outbound shipments go through formal entry at Shanghai Pudong Airport, you no longer have to wait for a hard copy of your customs documentation. You can get your customs declaration via email once the formal entry clearance process has been completed。

To register for this service, please contact the FedEx Sales Team or call our International Express Customer Service Hotline at 800.988.1888 and provide your email.

New China Gateway SMS Notification Service

In order to provide you with better service, the FedEx CN Gateway now offers a new SMS notification service for inbound shipments when customers provide their mobile phone number on the Air Waybill. To help customers track their shipments more easily, FedEx will send timely formal entry shipment notifications about the inbound customs clearance status. 

Through the new SMS notification service, you can choose to receive notification about the following: 

  • Pre-notification-a shipment’s arrival at the port of entry;
  • Receipt of the clearance documents
  • When the shipment is under review by CIQ and Customs
  • When the shipment has been cleared by CIQ and Customs

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.

WeChat Mobile Payment Available in FedEx China

Effective October 1, 2016, the WeChat mobile payment option will be available for FedEx cash shipments and inbound taxes in China. By scanning the FedEx Quick Response Code (QR Code), then scanning the bar code on the Airwaybill or inputting the tracking number, you can settle payments with FedEx within a few minutes. 

For More details, please contact the FedEx Sales Team or call our Customer Service Hotline:

International Express Customer Service Hotline: 800.988.1888; 400.886.1888

Domestic Customer Service Hotline: 400.889.1888

Notification of Duty and Tax Payment Process Handling Service Improvements for International Inbound Shipments in China

In order to deliver on the promise to make every FedEx experience outstanding, we are pleased to inform you that effective September 1, 2015, we will formal launch a new duty and tax (D&T) payment procedure for your international inbound shipments coming directly into China gateways#. Our goal is to provide you with expedited Customs clearance service and a simplified D&T payment process. Besides, the amount of the FedEx advance for D&T payments will increase from 20K RMB to 50K RMB. You may find the details below:

Total Amount of Duty and Taxes*

for an Inbound Shipment (per AWB)

Updated D&T Handling Process
D&T <=10K RMB FedEx pay the D&T in advance. You pay the D&T back to FedEx when you receive your shipment.
10K RMB < D&T <=50K RMB Your written confirmation with FedEx is required. You pay the D&T back to FedEx when you receive your shipment.
D&T > 50K RMB Please pay the D&T to FedEx in advance so that FedEx can submit the D&T to Customs for clearance.

FedEx has also relaxed the application requirements for D&T credit accounts for international inbound shipments. The simplified and flexible payment process will help speed up the time it takes for you to receive your important shipment.

FedEx strives to provide you with a superior customer experience and meet your shipping needs through our continuous service upgrades to help you maintain a competitive edge in this ever-changing market.

If you require further information about this service improvement or any other FedEx services, please contact your Sales Representatives or call our International Customer Service Hotline at 800.988.1888 or 400.886.1888.

At FedEx Express, we are continually looking for ways to provide you with improved and more comprehensive services.


# China gateways: D&T service enhancement applies to 10 gateways located in Beijing, Tianjin (2), Qingdao, Dalian, Shanghai, Guangzhou, Shenzhen, Xiamen and Chengdu respectively in mainland China.

*Tax: apart from duty and tax, also including Consumption Tax and Value Added Tax.

Note: This upgraded D&T policy does not apply when the customer pays Customs online or the shipper pays the D&T.

Lithium Battery Shipment Restrictions (Updated)

FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.

Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.

These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.

Further information on shipping lithium batteries can be found here.

FedEx International First® (FIF) Service Expands

FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:

    Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
    Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
    Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.

For more information about FIF service and coverage, please click here.

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