Service, Regulatory Updates and Important Notifications
Global FedEx® Billing Online (FBO) is an online invoice presentment system for IXP customers. FBO provides customers with a convenient, 24-hours*7 service to self-manage FedEx invoices.
Effective March 01, 2019, FedEx® Billing Online (FBO) will be launched in China for
- IXP customers. All FBO-registered customers in China could be with ability to:
- Easily view and manage invoice details online.
- Perform invoice queries, searches and disputes online.
- Download invoice data for printing or analysis in PDF, CSV, XLS, XLSX, XML, TXT file.
- Receive email alerts for new invoices, invoice due and dispute requests.
- Self-manage several FedEx accounts under a single User ID.
Documents customers can access online include (but are not limited to):
- All open invoices for invoice date in year 2018 onwards
- New Credit notes proceed afterwards you register FBO
Customers could register FBO to self-manage Invoice or still maintain recent way to receive FedEx Invoice. Customers could access https://www.fedex.com/en-cn/billing.html to register FBO systematically. Also customers will see the Frequently Asked Questions on FBO or Contact Billing Online Support on the right hand side, in a grey box ‘Help’ once your logon FBO.
For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.
In order to provide you with better service and meet market changes, FedEx Domestic Services constantly updates and optimizes existing operational modes and service networks. So effective from March.4th 2019, we will cooperate with China local supplier to improve our service. Please see the below main service adjustment:
- Service area of PDS and GDS will be expanded. Through leveraging with vendor's network to serve last mile delivery, more extensive delivery service will be provided for qualified shipments. Meanwhile, all ODA surcharge will be cancelled. Since May 1st, 2019, the list price will be adjusted in several areas of a few provinces such as Hebei, Xinjiang, and Inner Mongolia. Please contact us for details.
- We will provide Sunday delivery service for shipments that meet certain sections by leveraging resource and network of our vendors. You will be able to choose preferred delivery time on air-way-bill (a. workday; b. weekend). Both PDS and GDS will be covered.
- Transit time will be improved in 19 selected OD pairs for eligible shipments by alignment with supplier resource. If customers call in the timeslot between early call in cut off time and normal call in cutoff time, the shipment will still be picked up at the same day with current transit time（TT）.
|Origin City||Destination City||FedEx Current Call-in Cutoff||Early Call-in Cutoff Time
|Normal Call-in Cutoff Time
*Note: early call in cutoff time are only applied to core area of the city, for details please contact CS hotline or responsible sales.
For further information, please contact your Sales Representative, call our Customer Service Hotline at 400.889.1888 (Domestic) or 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.
Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.
It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.
If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.
We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats for these countries:
|Country Code||Regions||Postal Format Effective April 1, 2019|
*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019
Thank you for taking the time to make this important change to your address book.
In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.
Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.
For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.
If you have any inquiries, please contact our customer service team.
According to the Caishui  No.32 announcement issued by the Ministry of Finance and the State Administration of Taxation, effective May 1, 2018, the 11% VAT rate for taxable activity will be reduced to 10%. Therefore, the VAT treatment for FedEx Domestic and International Express services will be adjusted as follows:
1.For FedEx Domestic and International Express services shipped on or after May 1, 2018, the VAT applicable rate will be reduced from 11% to 10%.
2.The VAT applicable rate on the duty and tax of goods imported on or after May 1, 2018 will be reduced from 11% to 10% for China payers who use FedEx to pay Customs for their inbound shipments and the Customs receipts are issued in name of FedEx.
In addition, according to the Caishui  No.33 announcement issued by the Ministry of Finance and the State Administration of Taxation, the threshold for small-scale VAT payers in the manufacturing and trading sectors will be adjusted from RMB 500,000/800,000 to RMB 5 million. Those enterprises that registered as general VAT payers and have annual sales below the new threshold may convert to small-scale VAT payers by December 31, 2018. If your VAT payer category or other information to be presented on the VAT invoice has changed, please inform us immediately so that we can properly issue your VAT invoices.
For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International) and 400 889 1888 (Domestic)
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