Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

Global FedEx® Billing Online (FBO) is an online invoice presentment system for IXP customers. FBO provides customers with a convenient, 24-hours*7 service to self-manage FedEx invoices.

Effective March 01, 2019, FedEx® Billing Online (FBO) will be launched in China for

  • IXP customers. All FBO-registered customers in China could be with ability to:
  • Easily view and manage invoice details online.
  • Perform invoice queries, searches and disputes online.
  • Download invoice data for printing or analysis in PDF, CSV, XLS, XLSX, XML, TXT file.
  • Receive email alerts for new invoices, invoice due and dispute requests.
  • Self-manage several FedEx accounts under a single User ID.

Documents customers can access online include (but are not limited to):

  • All open invoices for invoice date in year 2018 onwards
  • New Credit notes proceed afterwards you register FBO

Customers could register FBO to self-manage Invoice or still maintain recent way to receive FedEx Invoice. Customers could access https://www.fedex.com/en-cn/billing.html to register FBO systematically. Also customers will see the Frequently Asked Questions on FBO or Contact Billing Online Support on the right hand side, in a grey box ‘Help’ once your logon FBO.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.

 

In order to provide you with better service and meet market changes, FedEx Domestic Services constantly updates and optimizes existing operational modes and service networks. So effective from March.4th 2019, we will cooperate with China local supplier to improve our service. Please see the below main service adjustment:

  1. Service area of PDS and GDS will be expanded. Through leveraging with vendor's network to serve last mile delivery, more extensive delivery service will be provided for qualified shipments. Meanwhile, all ODA surcharge will be cancelled. Since May 1st, 2019, the list price will be adjusted in several areas of a few provinces such as Hebei, Xinjiang, and Inner Mongolia. Please contact us for details.
  2. We will provide Sunday delivery service for shipments that meet certain sections by leveraging resource and network of our vendors. You will be able to choose preferred delivery time on air-way-bill (a. workday; b. weekend). Both PDS and GDS will be covered. 
  3. Transit time will be improved in 19 selected OD pairs for eligible shipments by alignment with supplier resource. If customers call in the timeslot between early call in cut off time and normal call in cutoff time, the shipment will still be picked up at the same day with current transit time(TT).
Origin City Destination City FedEx Current Call-in Cutoff Early Call-in Cutoff Time
(Shortened TT)*
Normal Call-in Cutoff Time
(Current TT)
Beijing Changchun 1800 1200 1800
Beijing Wenzhou 1800 1200 1800
Beijing Taizhou 1800 1200 1800
Beijing Lanzhou 1800 1200 1800
Foshan Hefei 1800 1130 1800
Fuzhou Changsha 1730 1100 1730
Jinan Zhengzhou 1800 1200 1800
Nanchang Hangzhou 1600 1200 1600
Qingdao Zhengzhou 1800 1100 1800
Qingdao Xi’an 1800 1100 1800
Quanzhou Changsha 1700 1700 1700
Quanzhou Zhengzhou 1700 1700 1700
Suzhou Haikou 1800 1430 1800
Tianjin Hohhot 1800 1100 1800
Tianjin Taiyuan 1800 1100 1800
Changsha Quanzhou 1800 1430 1800
Changsha Jinan 1800 1430 1800
Changsha Weifang 1800 1430 1800
Chongqing Lanzhou 1800 1300 1800

*Note: early call in cutoff time are only applied to core area of the city, for details please contact CS hotline or responsible sales.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 400.889.1888 (Domestic) or 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.

Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats for these countries:

Country Code Regions Postal Format Effective April 1, 2019
EC
Ecuador
LAC 6 digits*
RO
Romania
EU 6 digits
SK
Slovakia
EU 5 digits

*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019

Thank you for taking the time to make this important change to your address book.

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.

According to the Caishui [2018] No.32 announcement issued by the Ministry of Finance and the State Administration of Taxation, effective May 1, 2018, the 11% VAT rate for taxable activity will be reduced to 10%. Therefore, the VAT treatment for FedEx Domestic and International Express services will be adjusted as follows:

1.For FedEx Domestic and International Express services shipped on or after May 1, 2018, the VAT applicable rate will be reduced from 11% to 10%.

2.The VAT applicable rate on the duty and tax of goods imported on or after May 1, 2018 will be reduced from 11% to 10% for China payers who use FedEx to pay Customs for their inbound shipments and the Customs receipts are issued in name of FedEx.

In addition, according to the Caishui [2018] No.33 announcement issued by the Ministry of Finance and the State Administration of Taxation, the threshold for small-scale VAT payers in the manufacturing and trading sectors will be adjusted from RMB 500,000/800,000 to RMB 5 million. Those enterprises that registered as general VAT payers and have annual sales below the new threshold may convert to small-scale VAT payers by December 31, 2018. If your VAT payer category or other information to be presented on the VAT invoice has changed, please inform us immediately so that we can properly issue your VAT invoices.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International) and 400 889 1888 (Domestic)

To optimize the customer shipping experience and commit to the State Post Bureau of the People’s Republic of China on the automation upload rate, effective May 1, 2018, FedEx will no longer offer handwritten air waybills as a free service option to customers in Guangdong Province. You may use any of the following automation tools to replace handwritten international air waybills.

Automation Channel Advantages How to Find It?
MVS 1)Open to non-FedEx account holders
2)More efficient for international shipments delivery
3)Quick rate check/arrange pickup order/package supply/ address book function/commercial invoice template/ tracking
4)Prepare order easily in five steps
1)https://mvs.apac.fedex.com
2)Wechat (FedEx China Official WeChat Account)

FedEx® Quick
Form
1)User friendly
2)Faster preparation
3)Pre-entry of shipment data
4)More Accurate
5)Save-able and re-usable
http://www.fedex.com/cn/quickform
FedEx
Ship Manager(fedex.com)
1)Ready for use any time, anywhere on the internet
2)Save-able and re-usable
3)More Accurate
4)Proactive with Email Notifications
5)Rich in shipping features
http://www.fedex.com/cn/fsm/
FedExShip Manager Software 1)Suitable for heavy,volume shippers
2)Technical on-site support
IOS/Android
app


If you wish to continue using handwritten air waybills, there will be an RMB 20 per shipment charge for FedEx to enter the data into the system.

Thank you for your understanding. For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

 

Shipping Regulatory Update

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

According to the General Administration of Customs (GAC) announcement #48, effective January 1, 2018, bonded transfer will no longer be accepted. National Integrated Customs Clearance (NRCC) will replace bonded transfer clearance. Cargo inspection under NRCC will be completed at the import or export port instead of at the Customs where the customer makes his/her declaration.

For further information, please contact your Sales Representative or local Customs officials, You can also call our Customer Service Hotline at 800.988.1888/400.886.1888 (International) and 400 889 1888 (Domestic)

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

Domestic Service Customer News

In order to improve your shipping experience, the KNCA station will close for renovation on January 21, 2018. Starting January 22, 2018, the KNCA operations team will offer its regular FedEx service offering at the temporary location listed below – service will not be impacted. Please note that if you wish to pick up or drop off a package, you will need to go to the below station.

Temporary Station Location:

Building C, No 22 South Tai Hu Road, Kunshan, Jiangsu Province

Business Hours: Mon-Fri 10:00-20:00, Sat 10:00-18:30

Telephone Number: 0512-88848930

The KNCA operations team will return to the KNCA facility in May 2018. As we get closer to the date, we will provide you with the details about the newly renovated station and when we will be resuming operations there.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

To ensure the success of the 2017 BRICS Summit, which will take place in Xiamen September 3 - 5, the national and municipal governments will implement a series of security measures in the run-up to and during the BRICS Summit that impact express shipments. The state and local governments will be enforcing precautionary measures for express shipments in the Xiamen government-controlled area1. The current service changes are as follows:

  • FedEx International Service:

      Outbound (OB) Shipments

    • Aug 18 - Sep 6: Same-day service will be suspended in Xiamen.

    • Aug 18 - Sep 6: Xiamen, Zhangzhou, Quanzhou, Putian and Fuzhou do not accept the following items:

      "Small, low, slow" aircraft, batteries, liquids, powder, chemical products, battery items (including mobile phones, notebooks, IPad), magnetic items, whether or not there are "non-dangerous proof” issued by Dangerous Goods Management (DGM) and other authorities;

    • Aug 18-Sep 6: Only offer drop-off service for Quanzhou and Putian cash payment shipments, the drop-off station is JJNA.

    • Aug 24 - Sep 5: There will be a 1-3 day delivery delay for shipments originating from Xiamen, Zhangzhou, Quanzhou and Putian.

    • Inbound (IB) Shipments

    • Aug 24 - Sep 6: Only HAL service is available in Xiamen and Zhangzhou (XMNA). There is no delivery service.

    • Aug 24 - Sep 6: There will be a 1-3 day delivery delay for shipments to Xiamen, Zhangzhou, Quanzhou and Putian.

  • FedEx Domestic Service:

    • Aug 18 - Sep 6: Xiamen, Zhangzhou, Quanzhou, Putian do not receive the following items:

      "Small, low, slow" aircraft, batteries, liquids, powder, chemical products, battery items (including mobile phones, notebooks, IPad), magnetic items, whether or not there are "non-dangerous proof" issued by Dangerous Goods Management (DGM) and other authorities.

    • Aug 18-Sep 6: Only offer drop-off service for Quanzhou and Putian cash payment shipments, the drop-off station is JJNA.

    • Aug 20 – Sep 6:. Inbound and outbound Priority Delivery Service (PDS) and General Delivery Service (GDS) will be delayed 1-3 days in Xiamen, Zhangzhou, Quanzhou and Putian. Only HAL service is available in Xiamen and Zhangzhou, the station is XMNA. There is no delivery service.

Please note that the above services are subject to changes in the government’s policy and will be adjusted accordingly at any time.

We realize these temporary regulations and service changes may cause some inconvenience. Please be assured that FedEx will provide the best possible service during this time to ensure that your shipments are delivered safely and punctually.

In conjunction with our close communication with the relevant Chinese government departments, we will keep you informed of the most up-to-date news.

For further information, please contact your sales representative, call our customer service hotline at 400.889.1888 (Domestic), 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.

Remarks
1. For the government-controlled area definition, please refer to the information provided by the Xiamen government.

 

 

IIn order to provide you with better service, FedEx China will launch a new pre-clearance service for all South China (SCN) inbound shipments cleared in Guangzhou gateway effective January 4, 2017. With the new service, shippers who provide the required documentation before shipment’s arrival will enjoy an early customs declaration process, which will help you reduce the risk of customs delay.

Guidelines

Shipper:


Consignee:

  • Consignee provides the clearance document to SCN Operations team no later than 14:00 of the shipment arrival date.


For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.