FedEx Service News

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

According to the Caishui [2018] No.32 announcement issued by the Ministry of Finance and the State Administration of Taxation, effective May 1, 2018, the 11% VAT rate for taxable activity will be reduced to 10%. Therefore, the VAT treatment for FedEx Domestic and International Express services will be adjusted as follows:

1.For FedEx Domestic and International Express services shipped on or after May 1, 2018, the VAT applicable rate will be reduced from 11% to 10%.

2.The VAT applicable rate on the duty and tax of goods imported on or after May 1, 2018 will be reduced from 11% to 10% for China payers who use FedEx to pay Customs for their inbound shipments and the Customs receipts are issued in name of FedEx.

In addition, according to the Caishui [2018] No.33 announcement issued by the Ministry of Finance and the State Administration of Taxation, the threshold for small-scale VAT payers in the manufacturing and trading sectors will be adjusted from RMB 500,000/800,000 to RMB 5 million. Those enterprises that registered as general VAT payers and have annual sales below the new threshold may convert to small-scale VAT payers by December 31, 2018. If your VAT payer category or other information to be presented on the VAT invoice has changed, please inform us immediately so that we can properly issue your VAT invoices.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International) and 400 889 1888 (Domestic)

To optimize the customer shipping experience and commit to the State Post Bureau of the People’s Republic of China on the automation upload rate, effective May 1, 2018, FedEx will no longer offer handwritten air waybills as a free service option to customers in Guangdong Province. You may use any of the following automation tools to replace handwritten international air waybills.

Automation Channel Advantages How to Find It?
MVS 1)Open to non-FedEx account holders
2)More efficient for international shipments delivery
3)Quick rate check/arrange pickup order/package supply/ address book function/commercial invoice template/ tracking
4)Prepare order easily in five steps
1)https://mvs.apac.fedex.com
2)Wechat (FedEx China Official WeChat Account)

FedEx® Quick
Form
1)User friendly
2)Faster preparation
3)Pre-entry of shipment data
4)More Accurate
5)Save-able and re-usable
http://www.fedex.com/cn/quickform
FedEx
Ship Manager(fedex.com)
1)Ready for use any time, anywhere on the internet
2)Save-able and re-usable
3)More Accurate
4)Proactive with Email Notifications
5)Rich in shipping features
http://www.fedex.com/cn/fsm/
FedExShip Manager Software 1)Suitable for heavy,volume shippers
2)Technical on-site support
IOS/Android
app


If you wish to continue using handwritten air waybills, there will be an RMB 20 per shipment charge for FedEx to enter the data into the system.

Thank you for your understanding. For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

 

Shipping Regulatory Update

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

The 2018 Pyeongchang Winter Olympic and Paralympic games will take place in South Korea from February 9 to February 25 and March 9 to March 18, 2018 respectively.

Shipments brought into South Korea for Pyeongchang Olympic/Paralympic purposes are subject to Special Exemption Procedures (SEP), which gives exemptions on duties and taxes. There is no need to apply for SEP for goods for personal use that are valued under USD150 as these are tax exempt.

According to the official guideline by the Pyeongchang Organizing Committee for the 2018 Olympic and Paralympic Winter Games (POCOG), only the official logistic supplier, Hanjin Transportation (Hanjin), offers SEP on duties and taxes at an additional charge.

Customers who ship Olympic and Paralympic-related materials to South Korea should indicate “POCOG SEP APPLY” on the consignee section of the air waybill and commercial invoice of their shipments. This is a requirement by POCOG to apply for SEP and helps us identify applicable shipments.

Upon arrival of applicable shipments, FedEx will contact recipients for confirmation and forward applicable shipments to Hanjin for SEP customs clearance and domestic delivery. The SEP-related costs will be charged directly by Hanjin, and FedEx will not be able to refund any portion of shipping charges for those shipments.

From February 1 till March 18, 2018, FedEx Express is unable to transport any shipments to the Olympics/Paralympics restricted areas in South Korea as the only the official transportation supplier is permitted access. FedEx provides consignees with the option to receive their shipments outside the restricted areas without an additional charge. FedEx will directly contact the consignee in Korea before a shipment’s delivery and provide detailed information about how to receive the shipment outside the restricted areas.

According to the General Administration of Customs (GAC) announcement #48, effective January 1, 2018, bonded transfer will no longer be accepted. National Integrated Customs Clearance (NRCC) will replace bonded transfer clearance. Cargo inspection under NRCC will be completed at the import or export port instead of at the Customs where the customer makes his/her declaration.

For further information, please contact your Sales Representative or local Customs officials, You can also call our Customer Service Hotline at 800.988.1888/400.886.1888 (International) and 400 889 1888 (Domestic)

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

Typhoon Mangkhut is causing hazardous conditions in Hong Kong and southern China. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers.

With Mangkhut departing, local winds are gradually weakening. Our stations are open, but many places are still being affected by storm force winds and many roads are flooded and inaccessible. As a result, service delays can be anticipated for inbound and outbound shipments in Hong Kong and southern China.

To check the status of your shipment, please click here.

Domestic Service Customer News

In order to improve your shipping experience, the KNCA station will close for renovation on January 21, 2018. Starting January 22, 2018, the KNCA operations team will offer its regular FedEx service offering at the temporary location listed below – service will not be impacted. Please note that if you wish to pick up or drop off a package, you will need to go to the below station.

Temporary Station Location:

Building C, No 22 South Tai Hu Road, Kunshan, Jiangsu Province

Business Hours: Mon-Fri 10:00-20:00, Sat 10:00-18:30

Telephone Number: 0512-88848930

The KNCA operations team will return to the KNCA facility in May 2018. As we get closer to the date, we will provide you with the details about the newly renovated station and when we will be resuming operations there.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

To ensure the success of the 2017 BRICS Summit, which will take place in Xiamen September 3 - 5, the national and municipal governments will implement a series of security measures in the run-up to and during the BRICS Summit that impact express shipments. The state and local governments will be enforcing precautionary measures for express shipments in the Xiamen government-controlled area1. The current service changes are as follows:

  • FedEx International Service:

      Outbound (OB) Shipments

    • Aug 18 - Sep 6: Same-day service will be suspended in Xiamen.

    • Aug 18 - Sep 6: Xiamen, Zhangzhou, Quanzhou, Putian and Fuzhou do not accept the following items:

      "Small, low, slow" aircraft, batteries, liquids, powder, chemical products, battery items (including mobile phones, notebooks, IPad), magnetic items, whether or not there are "non-dangerous proof” issued by Dangerous Goods Management (DGM) and other authorities;

    • Aug 18-Sep 6: Only offer drop-off service for Quanzhou and Putian cash payment shipments, the drop-off station is JJNA.

    • Aug 24 - Sep 5: There will be a 1-3 day delivery delay for shipments originating from Xiamen, Zhangzhou, Quanzhou and Putian.

    • Inbound (IB) Shipments

    • Aug 24 - Sep 6: Only HAL service is available in Xiamen and Zhangzhou (XMNA). There is no delivery service.

    • Aug 24 - Sep 6: There will be a 1-3 day delivery delay for shipments to Xiamen, Zhangzhou, Quanzhou and Putian.

  • FedEx Domestic Service:

    • Aug 18 - Sep 6: Xiamen, Zhangzhou, Quanzhou, Putian do not receive the following items:

      "Small, low, slow" aircraft, batteries, liquids, powder, chemical products, battery items (including mobile phones, notebooks, IPad), magnetic items, whether or not there are "non-dangerous proof" issued by Dangerous Goods Management (DGM) and other authorities.

    • Aug 18-Sep 6: Only offer drop-off service for Quanzhou and Putian cash payment shipments, the drop-off station is JJNA.

    • Aug 20 – Sep 6:. Inbound and outbound Priority Delivery Service (PDS) and General Delivery Service (GDS) will be delayed 1-3 days in Xiamen, Zhangzhou, Quanzhou and Putian. Only HAL service is available in Xiamen and Zhangzhou, the station is XMNA. There is no delivery service.

Please note that the above services are subject to changes in the government’s policy and will be adjusted accordingly at any time.

We realize these temporary regulations and service changes may cause some inconvenience. Please be assured that FedEx will provide the best possible service during this time to ensure that your shipments are delivered safely and punctually.

In conjunction with our close communication with the relevant Chinese government departments, we will keep you informed of the most up-to-date news.

For further information, please contact your sales representative, call our customer service hotline at 400.889.1888 (Domestic), 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.

Remarks
1. For the government-controlled area definition, please refer to the information provided by the Xiamen government.

 

 

IIn order to provide you with better service, FedEx China will launch a new pre-clearance service for all South China (SCN) inbound shipments cleared in Guangzhou gateway effective January 4, 2017. With the new service, shippers who provide the required documentation before shipment’s arrival will enjoy an early customs declaration process, which will help you reduce the risk of customs delay.

Guidelines

Shipper:


Consignee:

  • Consignee provides the clearance document to SCN Operations team no later than 14:00 of the shipment arrival date.


For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.