Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

When planning your shipment, please note that the transit time for select FedEx Express inbound shipments from the U.S., Canada and Latin America will be temporarily extended as per the table below.

Origins

Destinations

Affected FedEx Express
Services

Additional
transit time
(working days)

Pickup Date*

U.S.
Canada
Latin America

China
Hong Kong SAR
Indonesia
Macau SAR
Malaysia
Philippines
South Korea
Singapore
Taiwan, China
Vietnam

FedEx International Priority (IP)
International Priority Freight (IPF)
International Economy (IE)
International Economy Freight (IEF)

1

Jan 27 –

Feb 15, 2020

Japan

International Economy (IE)
International Economy Freight (IEF)

1

Jan 27 –

Feb 15, 2020

* If the shipment is picked up after the cut-off time, the pickup date will be the next day.

If you have further questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

During the 2020 Chinese Spring Festival Holiday, there will be some changes to our international express service. January 24 – 28, 2020 are holidays so that there is no service. The details are as follows:

Date

Day

Pickup/Delivery

Call-in Cutoff

CS hotline

Customer-facing System (Shipping, Tracking, Rating)

21-Jan

Tue

Normal

Normal

00:00 – 24:00

Normal

22-Jan

Wed

Normal

Normal

00:00 – 24:00

Normal

23-Jan

Thu

Pre-holiday 1,2

Pre-holiday 2

00:00 – 22:00

Normal

24-Jan

Fri

No Service 1,3

No Service 3

08:00 – 22:00

Adjusted 5

25-Jan

Sat

No Service 1,3

No Service 3

08:00 – 22:00

Adjusted 5

26-Jan

Sun

No Service 1,3

No Service 3

No Service

No Service 5

27-Jan

Mon

No Service 1,3

No Service 3

08:00 – 24:00

Adjusted 5

28-Jan

Tue

No Service 1,3

No Service 3

00:00 – 24:00

Adjusted 5

29-Jan

Wed

Adjusted 1,3,4

Adjusted 3,4

00:00 – 24:00

Normal

30-Jan

Thu

Adjusted 1,3,4

Adjusted 3,4

00:00 – 24:00

Normal

31-Jan

Fri

Post-holiday 2

Post-holiday 2

00:00 – 24:00

Normal

1-Feb

Sat

Normal

Normal

00:00 – 24:00

Normal

2-Feb

Sun

No Service

No Service

No Service

No Service

3-Feb

Mon

Normal

Normal

08:00 – 24:00

Normal

Notes:

1. There is no regular pickup* on January 23 – 30, 2020. Customers need to call customer service hotline for pickup arrangement or schedule collection online through digital channel.

2. January 23, 2020 is pre-holiday and January 31, 2020 is post-holiday. Call in cut-off time and service have minor adjustment by district. There is no noon delivery service and delivery will be performed before 18:00.

3. From January 24 – 30, 2020, all pickup time will follow the standard operational cut-off time (no late pickup) and there is no supply delivery.

4. January 29 – 30, 2020 are holidays. Call in cut-off time and service have minor adjustment by district.

5. From January 24 – 28, 2020, shipping service may not available. We sincerely apologize for the inconvenience.

* Regular pickup: fixed pickup time which is arranged for specific customers.

Any discrepancies, please refer to the information provided by our Customer Service Hotline representative. For further information, please contact your Sales Representative, or call our Customer Service Hotline:

  • International Express Customer Service Hotline: 800.988.1888; 400.886.1888
  • Domestic Customer Service Hotline: 400.889.1888

We expect a surge in shipping volume before the Chinese New Year holiday. When planning your shipment, please note that the transit time for FedEx outbound shipments from China, Hong Kong SAR and South Korea will be temporarily extended, as per the table below.

Origins

Destinations

Affected Services

Additional transit time (working days)

Pickup Date*

China
(All gateways)

 

 

USA, Canada, Latin America

International Priority (IP)
International Priority Freight (IPF)

1

Jan 14 – Jan 24, 2020

International Economy (IE)
International Economy Freight (IEF)

4

Europe,

Middle East,

Indian Subcontinent and Africa

IE/IEF

3

Jan 16 – Jan 24, 2020

Asia

IE/IEF

1

Jan 14 – Jan 24, 2020

Hong Kong SAR

USA, Canada, Latin America

IP/IPF

1

Jan 16 – Jan 25, 2020

IE/IEF

2

South Korea

Asia

IE/IEF

1

Jan 15 – Jan 20, 2020

* If the shipment is picked up after the cut-off time, the pickup date will be the next day.

If you have further questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

FedEx International Economy DirectDistribution (IED) is a delivery service of bulk shipments from one origin location to multiple addresses at competitive rates. Shipment clears customs as a single unit and then individual pieces are delivered to multiple addresses, bypassing warehouses and middlemen.

We are pleased to announce that effective November 4, 2019, International Economy DirectDistribution (IED) service will be provided for shipments to and from the following markets: 

• To and from Japan and China 

• From Korea to Japan 

• From China to Korea

• From Hong Kong SAR to Australia 

• From Singapore to Australia 

• From Singapore to Japan 

With the new service launch, based on business requirements, customers can now choose either priority or economy distribution services for these lanes.

The UK Parliament has been granted a further extension until January 31, 2020 to the UK’s exit from the European Union (EU).

What does this mean?

The UK was scheduled to leave the EU at 11pm on October 31, 2019. However, a further extension to Article 50 has now been agreed. This extension will last until January 31, 2020, unless a Brexit deal is ratified with an earlier exit date.

For the duration of the extension, the UK will remain within the EU Single Market and your import and export procedures from/to the UK will remain unchanged.

What happens next?

Until a Withdrawal Agreement is passed by the UK Parliament, the legal default position for the UK remains exiting the EU without a deal at the end of the extension period.

While the process of determining how the UK leaves the EU continues, we will be following the Brexit developments closely, assessing impacts and making necessary arrangements to help you implement any new processes and regulations. Find out more from our Brexit toolkit.

Shipping Regulatory Update

Effective from January 20, 2020, an Additional Handling Surcharge and Oversize Charge apply to any package that meets any of the following criteria:

  1. Additional Handling Surcharge

    1. Dimensions
      A surcharge applies to a shipment containing any package that: a) measures greater than 121 centimeters along its longest side; b) measures greater than 76 centimeters along its second-longest side.
    2. Freight
      A surcharge applies to a shipment containing any freight handling unit that measures greater than 157 centimeters along its longest side.
       
  2. Oversize Charge

    An oversize charge applies to a shipment containing packages that exceed 243 centimeters in length or 330 centimeters in length and girth (L+2W+2H).

    Package shape and dimensions may change during transit, which can affect the package’s surcharge eligibility. If the dimensions change during transit, FedEx may make appropriate adjustments to the shipment charges at any time.

    For further information about 2020 surcharge, please contact your Sales Representative, call our Customer Service Hotline at 400.889.1888 (Domestic), 800.988.1888/400.886.1888 (International), or visit https://www.fedex.com/en-cn/shipping/surcharges/other-surcharges.html for your reference.

As of 1 December 2019, new low-value goods rules will commence. Overseas businesses that sell low-value goods to consumers in New Zealand may need to register for, collect and return a Goods and Services Tax (GST) of 15% on goods where money is paid or an invoice is issued on or after 1 December 2019.

The new regulations apply to goods with a customs value of NZ$1,000 or less and will require overseas businesses, including online marketplaces and merchants that sell direct and re-deliverers, to register an account for GST on sales to New Zealand customers. The customs value of NZ$1,000 excludes transport and insurance costs when determining if GST needs to be charged.

All consignments valued at NZ$1,000 or less can be cleared on an Inward Cargo Report (ICR), a Simplified Import Declaration (SID) or a standard Import Declaration. There is no change to the current processing of goods valued at more than NZ$1,000 – the standard GST and duty calculation will be applied.

The new low-value goods rules are similar to the low-value goods regulations already in place in Australia.
For further information on new GST rules in New Zealand, please visit Customs Service.

The China Custom imposed a new regulation that biological commodities, such as microorganisms, human tissues, biological products and blood, are prohibited from transiting China on road effective from November 21, 2019. Due to the network change triggered by the new regulation, restricted commodities on the list shipped to and from Hong Kong require additional transit time.

  • The restricted commodities imported to Hong Kong will need 1-4 additional days of transit time subject to origin.
  • The restricted commodities exported from Hong Kong will need 1 additional day of transit time.
  • List of restricted commodities:
Restricted commodities
ACTINOMYCETES ENZYME MICROORGANISM
ANTIBODY  ENZYME TOXIN MYCOPLASMA
ANTITOXIN EXCRETION NUCLEIC ACID
BACTERIAL FUNGUS PARASITE
BIOLOGICAL ACTIVE PREPARATION HUMAN CELL PLASMA
BIOLOGICAL PRODUCTS HUMAN ORGAN PLASMA PROTEIN PRODUCT
BLOOD HUMAN TISSUE RICKETTSIA BACTERIA
CHLAMYDIA IMMUNOMODULATOR SALIVA
CYTOKINE MARROW SECRETION
DIAGNOSTIC REAGENT MICROBIAL AGENTS SPIRAL BACTERIA
DNA MICROBIAL BACTERIA URINE
EMBRYO MICROECOLOGICAL PREPARATION VACCINE
    VIRUS

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888

According to the regulation stated in Announcement No. 39, 2019 issued by the Ministry of Finance, the State Taxation Administration and General Administration of Customs, effective April 1, 2019, the 10% VAT rate for taxable activity will be reduced to 9%. Therefore, the VAT treatment for FedEx Domestic and International Express services will be adjusted as follows. FedEx outbound shipments remain VAT exempt.

•     For FedEx Domestic shipments shipped on or after April 1, 2019, the VAT applicable rate will be reduced from 10% to 9%.

•     For FedEx Inbound collect shipments shipped on or after April 1, 2019, the VAT applicable rate will be reduced from 10% to 9%.

•     The VAT applicable rate on the duty and tax of goods imported which clearance date on or after April 1, 2019 will be reduced from 10% to 9% who use FedEx to pay Customs for their inbound shipments and the Customs receipts are issued in name of FedEx.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 400.889.1888 (Domestic) or 800.988.1888/400.886.1888 (International).

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

Domestic Service Customer News

During the 2020 Chinese Spring Festival Holiday, there will be some changes to our domestic service. January 24 – 28, 2020 are holidays so that there is no service. The details are as follows:

Date

Day

Pickup/Delivery

Call-in Cutoff

CS hotline

21-Jan

Tue

Normal

Normal

08:00 – 22:00

22-Jan

Wed

Adjusted 1

16:00

08:00 – 22:00

23-Jan

Thu

Pre-holiday 1

12:00

08:00 – 19:00

24-Jan

Fri

No Service 1

No Service

08:00 – 17:00

25-Jan

Sat

No Service 1

No Service

08:00 –17:00

26-Jan

Sun

No Service 1

No Service

No Service

27-Jan

Mon

No Service 1

No Service

08:00 – 17:00

28-Jan

Tue

No Service 1

No Service

08:00 – 17:00

29-Jan

Wed

Adjusted 1,2

12:00

08:00 – 19:00

30-Jan

Thu

Adjusted 1,2

12:00

08:00 – 19:00

31-Jan

Fri

Post-holiday 1

16:00

08:00 – 22:00

1-Feb

Sat

Adjusted 1

16:00

08:00 – 22:00

2-Feb

Sun

No Service

No Service

No Service

3-Feb

Mon

Normal

Normal

08:00 – 22:00

Notes:

1. There is no regular pickup* from January 22 – February 1, 2020. Customers need to call customer service hotline for pickup arrangement or schedule collection online through digital channel.

2. January 29 – 30, 2020 are holidays.

* Regular pickup: fixed pickup time which is arranged for specific customers.

Any discrepancies, please refer to the information provided by our Customer Service Hotline representative. For further information, please contact your Sales Representative, or call our Customer Service Hotline:

  • International Express Customer Service Hotline: 800.988.1888; 400.886.1888
  • Domestic Customer Service Hotline: 400.889.1888