Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

We expect a surge in shipping volume before the China National Day Holiday.

To assist you in planning your shipment, we wish to give you advance notice that the transit time for outbound shipments from China, Hong Kong SAR and South Korea will be temporarily extended, as per the table below.

Origins Destinations Affected Services Additional transit time
(working days)
Pickup Date*
China
(All gateways)
USA, Canada,
Latin America
International Priority (IP)
International Priority Freight (IPF)
1 Sep 24 – Oct 1
International Economy (IE)
International Economy Freight (IEF)
5
Europe, Middle East,
Indian Subcontinent, and Africa
IE/IEF 3 Sep 27 – Oct 1
Asia IP/IPF/IE/IEF 1
Hong Kong SAR USA, Canada,
Latin America
IP/IPF/IE/IEF 1 Sep 26 – Oct 1
South Korea Asia IP/IPF/IE/IEF 1 Sep 27 – Oct 1

* If the shipment is picked up after the cut off time, the Pickup Date will be the next day.

If you have further questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

Thank you for choosing FedEx Express as your business partner.

In order to speed up clearance and to shorten delivery time, starting from September 1, 2019, we will enhance our service to provide pre-clearance in Guangzhou Airport for inbound formal entry shipments in South China.

If you choose this service, you need to meet below requirements:

  • If the inbound shipments are no need to reweight or to double check the packages’ amounts. These shipments are none-wooden packaging. Then this service is available.
  • Customers need to offer accurate and complete clearance documents to us on the day of pickup until one business day prior to their shipments’ arrival.
  • Customers have processed paperless agreement with Guangzhou custom and have signed E-POA agreement registration in China E-port website.
  • For E-bank customers, they should pay duty and tax to customs before 8pm on the day of declaration.

If you want to get more details, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International).

Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats:

Country Code Regions Postal Format Effective September 30, 2019
SA
Saudi Arabia
Middle East NNNNN (5 digits)


Thank you for taking the time to make this important change to your address book.

According to the No. 28 announcement of China Customs Brokers Association (CCBA) in 2019, starting from June 1, 2019, the new format of power of attorney for customs clearance will be officially launched, and the old format will be deactivated at the same time.

Customers are requested to provide FedEx with updated power of attorney for official customs clearance by June 1, 2019. Customers, who have commissioned by using electronic format, are not affected.

 

Announcement of China Customs Brokers Association (CCBA)

http://www.chinacba.org/html/2019/Announcement_0428/192.html

 

New format of power of attorney for customs clearance

http://www.chinacba.org/uploadfile/2019/0428/20190428103116385.pdf

 

For further information, please contact your Sales Representative, call our Customer Service Hotline at 400.889.1888 (Domestic) or 800.988.1888/400.886.1888 (International).

Shipping Regulatory Update

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888

According to the regulation stated in Announcement No. 39, 2019 issued by the Ministry of Finance, the State Taxation Administration and General Administration of Customs, effective April 1, 2019, the 10% VAT rate for taxable activity will be reduced to 9%. Therefore, the VAT treatment for FedEx Domestic and International Express services will be adjusted as follows. FedEx outbound shipments remain VAT exempt.

•     For FedEx Domestic shipments shipped on or after April 1, 2019, the VAT applicable rate will be reduced from 10% to 9%.

•     For FedEx Inbound collect shipments shipped on or after April 1, 2019, the VAT applicable rate will be reduced from 10% to 9%.

•     The VAT applicable rate on the duty and tax of goods imported which clearance date on or after April 1, 2019 will be reduced from 10% to 9% who use FedEx to pay Customs for their inbound shipments and the Customs receipts are issued in name of FedEx.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 400.889.1888 (Domestic) or 800.988.1888/400.886.1888 (International).

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

Domestic Service Customer News

In order to improve your shipping experience, the KNCA station will close for renovation on January 21, 2018. Starting January 22, 2018, the KNCA operations team will offer its regular FedEx service offering at the temporary location listed below – service will not be impacted. Please note that if you wish to pick up or drop off a package, you will need to go to the below station.

Temporary Station Location:

Building C, No 22 South Tai Hu Road, Kunshan, Jiangsu Province

Business Hours: Mon-Fri 10:00-20:00, Sat 10:00-18:30

Telephone Number: 0512-88848930

The KNCA operations team will return to the KNCA facility in May 2018. As we get closer to the date, we will provide you with the details about the newly renovated station and when we will be resuming operations there.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

IIn order to provide you with better service, FedEx China will launch a new pre-clearance service for all South China (SCN) inbound shipments cleared in Guangzhou gateway effective January 4, 2017. With the new service, shippers who provide the required documentation before shipment’s arrival will enjoy an early customs declaration process, which will help you reduce the risk of customs delay.

Guidelines

Shipper:


Consignee:

  • Consignee provides the clearance document to SCN Operations team no later than 14:00 of the shipment arrival date.


For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.