Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Our Customer Service Hotline is currently experiencing high call volume.

For any urgent shipment, please trackget rates or arrange pickup online, or use Virtual Assistant for help.

COVID-19 News


We are monitoring the impact of the COVID-19 outbreak.

Stay connected with the service impacts here.

With the COVID-19 pandemic globally, there have been increased needs on exporting medical and non-medical related shipments from China. In order to strengthen the quality supervision to both medical and non-medical commodity export, Ministry of Commerce, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance. All export shipments must compliance with the latest regulation.

You can refer to below link to get more details:

http://english.mofcom.gov.cn/article/newsrelease/significantnews/202004/20200402959471.shtml

With respect to Personal Protective Equipment shipment, FedEx will only accept over 100 kg per AWB from April 27, 2020. Personal shipments will not be impacted at this moment.

Kindly reminder that if you fail to provide all required export declaration documents to complete clearance process within 5 working days from the date of pick-up, we will have to return your shipments.

You can also contact our customer service or Sales representative for more details.

We apologize for any inconvenience.

FedEx is essential business keeping commerce moving and delivering critical relief during the COVID-19 crisis. We are still delivering for you as the applicable regulations allow despite local restrictions in various parts of the world.

These restrictions are disrupting the global supply chain and with the COVID-19 outbreak outside of China, there have been some strong needs on exporting medical related shipments to worldwide. To continue providing our customers with the best possible service during this time, FedEx will need to adjust the network to accommodate the demand.

Start from April 28, 2020, we will resume outbound shipments cross territory pick-up service while outbound receiver pay service for none account shipper will still be suspended until further notice.

You can also contact our customer service or Sales representative for more details.

With the COVID-19 pandemic globally, there have been increased needs on exporting medical-related shipments from China.

In order to strengthen the quality supervision to medical commodity export, General Administration of Customs P.R.China released Announcement No. 53 of 2020 on April 10, 2020 with immediate effect to reinforce the compliance. Start from April 17 2020, the medical materials under Customs Harmonized Codes of 6307900010 etc. (see below for in-scope HS codes list) are subject to CIQ inspection of export commodities.

FedEx is now taking the precautions that start from April 17 2020, the materials under Customs Harmonized Codes 6307900010 etc. (see below for in-scope HS codes list), regardless for medical use or not, will be declared as formal entry shipments only. Personal shipments will not be impacted by this service adjustment at this moment Please get the required documents prepared timely. Thank you for your understanding and cooperation.

Series No#

Commodity name

HS code

1

Medical masks

6307900010

2

Medical protective clothing

6210103010

3926209000

3

 Infrared thermometers

9025199010

4

Ventilators

9019200010

9019200090

5

Medical surgical cap

6505009900

6

Medical goggles

9004909000

7

Medical gloves

3926201100

3926201900

4015110000

4015190000

8

Medical shoe cover

6307900090

3926909090

4016999090

9

The patient monitor

9018193010

10

Medical disinfection towel

3005901000

3005909000

11

Medical disinfectant

3808940010

 

Please visit General Administration of Customs P.R.China official website to get the most updated details.

You can refer to below link of General Administration of Customs P.R.China to get more details:

http://www.customs.gov.cn/customs/302249/302266/302267/2961602/index.html

You can also contact our customer service or Sales representative for more details. 

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. 

As a result, we have made the decision to suspend our money-back guarantee (MBG) for all FedEx Express services, effective immediately until further notice.

Because FedEx is an essential transport service provider, we will continue operating as government restrictions and regulations allow, and we continue to execute contingency plans in an effort to provide outstanding service to our customers.

We recognize and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time, and we remain focused on serving our customers and providing relief supplies to areas that need it most. 

Service News

During 2021 National Day Holiday, there will be some changes to our service. Arrangements for most cities are as below. For more specific details, please contact our Customer Service Hotline.

International Express Services (both FedEx and TNT brand service)

Date

Day

Pickup/Delivery

CS hotline

CS online chat
(FedEx brand service)

Sep 27-29

Mon - Wed

Normal

07:30 – 24:00

09:00-18:00

Sep 30

Thu

Adjustment 1

07:30 – 24:00

09:00-18:00

Oct 1-2

Fri - Sat

No Service 2,3

08:00-18:00

09:00-22:00

Oct 3

Sun

No Service 2,3

No Service

No Service

Oct 4-7

Mon - Thu

Adjustment 1,2,3

08:00-22:00

09:00-18:00

Oct 8

Fri

Adjustment 4

07:30 – 24:00

09:00-18:00

Oct 9

Sat

Normal

07:30 – 24:00

09:00-18:00

Oct 10

Sun

No Service

No Service

No Service

Oct 11

Mon

Normal

07:30 – 24:00

09:00-18:00

Notes:

  1. Call-in cutoff time / service / regular pickup may have minor adjustment by district.
  2. There is no supply delivery.
  3. There is no regular pickup.
  4. There is no noon delivery service and delivery will be performed before 18:00.

If there are any discrepancies, please refer to the information provided by our Customer Service Hotline.

For further information, please contact your Sales Representative. You can also call our Customer Service Hotline as below, or follow FedEx China official WeChat account to contact our online Customer Service.

  • FedEx Customer Service Hotline (Domestic): 400.889.1888
  • FedEx Customer Service Hotline (International): 800.988.1888/400.886.1888
  • TNT-brand Customer Service Hotline: 800.820.9868/400.820.9868

We expect a surge in outbound shipping volume during mid-September 2021 and before National Day Holiday in Mainland China.

When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments from Mainland China will be temporarily extended as listed below.

 

1.    Pre mid-Autumn festival

Origin

Destination

Affected FedEx Service

Additional Transit Time (Working days)

Effective Period
(Pickup date1)

Northern China2

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

Sep 15 – Sep 20, 2021

· Asia

Eastern China3

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

Sep 15 – Sep 20, 2021

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

1

Sep 15 – Sep 20, 2021

· Asia

· International Priority (IP)

· International Priority Freight (IPF)

1

Sep 15 – Sep 20, 2021

 

Southern China4

· Asia

· International Priority (IP)

· International Priority Freight (IPF)

 

Sep 15 – Sep 20, 2021

2.    Pre-National Day of China

Origin

Destination

Affected FedEx Service

Additional Transit Time (Working days)

Effective Period
(Pickup date1)

Northern China2

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

2

Sep 27 – Oct 1, 2021

· Asia

· Europe

1

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

Eastern China3

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

2

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

· Asia

· International Priority (IP)

· International Priority Freight (IPF)

1

 

Southern China4

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

Sep 27 – Oct 1, 2021

 

1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.

2 Northern China includes  Beijing, Gansu, Hebei, Heilongjiang, Henan, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shaanxi, Shandong, Shanxi, Tianjin and Xinjiang.

3 Eastern China includes Anhui, Chongqing, Hubei, Jiangsu, Jiangxi, Shanghai, Sichuan and Zhejiang.

4 Southern China includes Fujian, Guangdong, Guangxi, Guizhou, Hainan, Hunan and Yunnan.


Note: There may be additional transit time extensions experienced due to the current COVID-19 situation. Please click here 

If you have further questions about the pre-holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

 

Indonesia will enact a new regulation on August 1, 2021, that could impact how international shipments imported into the country are cleared by the local customs authority.  Failure to comply with this new regulation could result in shipment delays.

 

Beginning August 1, 2021, the regulation requires shippers located outside Indonesia to:

(1) Obtain the Tax ID ("NPWP") of their consignee/recipient in Indonesia for each imported shipment; and 

(2) Input the Tax ID ("NPWP") into the "Consignee" or "Recipient" section of the Air Waybill and Commercial Invoice.

 

What you need to do when shipping to Indonesia beginning August 1, 2021:

● Contact your consignee in Indonesia to obtain their local Tax Identity Number / Tax ID (known locally as "NPWP").

● Input the Tax ID into the "Consignee" or "Recipient" section of your shipment's Air Waybill and Commercial Invoice.

● If your consignee/recipient does not have a Tax ID, other forms of identification may be used instead:

  • - For Indonesian citizens, input their Indonesian Citizenship Identity Number in place of Tax ID.
  • - For those without Indonesian citizenship, input their Passport Number in place of Tax ID. 

● If you use a shipping tool to electronically prepare shipping documents, please input the Tax ID (or its equivalent as listed above) into the text box provided in the tool:

  • - FedEx Ship ManagerTM at fedex.com (Modernized Version):  [RECIPIENT TAX ID] text box located in the “Billing” section. The consignee's Tax ID will be visible on the air waybill.
  • - FedEx Ship ManagerTM at fedex.com (Basic Version):  [RECIPIENT TAX ID] text box located in the "To" section.
  • - FedEx Ship ManagerTM Software:  [VAT/Customs ID/EIN#] text box located in the "Recipient Information" section.
  • - Global Ship ManagerTM Software:  [VAT/Customs ID/EIN#] text box located in the "Recipient Information" section.
  • - MyTNT2:  [VAT Number] text box located in the "Receiver" section.

 

This new regulation is pursuant to Indonesia Ministry of Finance Regulation No. 158/PMK.04/2017 and Indonesia Directorate General of Customs & Excise Regulation No PER 11/BC/2020.

Effective October 1, 2021, we are retiring the older versions of FedEx Ship Manager Software (ver. 12 or below) and FedEx Web Services (below ver. 3600).  At the same time, corresponding technical support services will stop.

From October 1, 2021, customers will no longer be able to access any technical support for the expired software and risk a shipment delay due to incorrect shipment label information.

Impacted customers will receive email notification by July, 2021, and will be provided with instructions to upgrade or switch to online shipping.

New FedEx paks you can reseal and reuse
Your favorite FedEx Paks now feature an innovative second seal, keeping your shipping equally1 secure when you reseal and reuse the paks a second time.

Shipping made greener
The reusability of these paks aligns with our sustainability efforts to reduce our environmental footprint, find innovative solutions and improve quality of life. All FedEx packaging is 100% recyclable, so, after its first use, our paks can be used again and then recycled – just another way we connect the world in responsible and resourceful ways.

Available from June
Starting Jun 2021, your new and improved FedEx Paks will start arriving as usual through your regular order channels. Simply look out for the new resealable FedEx Paks that will connect you with the world in a more convenient and sustainable way.

1. if the pak is in like-new condition and is not damaged.

We expect a surge in outbound shipping volume in late April 2021 before Public Holiday in Mainland China, Hong Kong SAR China, Macau SAR China and Japan.

When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments from Mainland China, Hong Kong SAR China, Macau SAR China and Japan will be temporarily extended as listed below.

Origin

Destination

Affected FedEx Service

Additional Transit Time (Working days)

Effective Period
(Pickup date1)

Northern China2

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

April 30 – May 01, 2021

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

2

April 26 – May 01, 2021

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

Eastern China3

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

April 28 – May 01, 2021

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

2

April 26 – May 01, 2021

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

Southern China4

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

2

April 26 – May 01, 2021

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

· Hong Kong SAR China

· Macau SAR China

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

April 28 – May 01, 2021

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

2

April 26 – May 01, 2021

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

Japan

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

April 30 – May 01, 2021

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

2

April 26 – May 01, 2021

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.
2 Northern China includes  Beijing, Gansu, Hebei, Heilongjiang, Henan, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shaanxi, Shandong, Shanxi, Tianjin and Xinjiang.
3 Eastern China includes Anhui, Chongqing, Hubei, Jiangsu, Jiangxi, Shanghai, Sichuan and Zhejiang.
4 Southern China includes Fujian, Guangdong, Guangxi, Guizhou, Hainan, Hunan and Yunnan.

Note: There may be additional transit time extensions experienced due to the current COVID-19 situation. Please find out more below:

China Click here  | Hong Kong SAR China Click here | Macau SAR China Click here | Japan Click here

If you have further questions about the pre-holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

Beginning May 1, 2021, there are two additional billing options that you can choose for the ancillary clearance service fees incurred in Latin America and the Caribbean (“LAC”):

a) Bill to your own shipper account (i.e. Bill duties & taxes to shipper), or 

b) Bill to a third-party account based in the Asia-Pacific region2 (i.e. Bill duties & taxes to third party3).   

This is on top of the existing option of billing ancillary clearance service fees to the shipment’s recipient (“Consignee”). 

By selecting “Bill duties & taxes to shipper” on the FedEx air waybill, applicable duties and taxes4 and/or all ancillary clearance service fees incurred in the following LAC countries and territories will be invoiced to your shipper account:

Anguilla, Antigua & Barbuda, Argentina4, Aruba4, Bahamas4, Barbados4, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia4, Costa Rica4, Curacao4, Dominica, Dominican Republic4, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe4, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique4, Mexico4, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saba, Saint-Barthelemy, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Eustatius, St. Vincent, Suriname, Trinidad & Tobago4, Turks & Caicos, Uruguay, British Virgin Islands, and US Virgin Islands.

For the latest details on Ancillary Clearance Service Fees and any applicable destination value-added tax/ goods & services tax (VAT/GST4) assessed in the LAC region, please click here.

 

1 For security reasons, we have only displayed the last 6 digits of your 9-digit FedEx Account Number. 

2 Asia-Pacific countries and territories with Global Payer option: Australia, Guam, Hong Kong SAR China, Indonesia, Japan, Mainland China, Macau SAR China, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam, Brunei, Cambodia, Laos, Mongolia, American Samoa, Cook Islands, East Timor, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Northern Mariana, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Samoa.

3 Mainland China accounts can only be billed to shipper.

4 As of May 1, 2021, shipments imported into the following LAC countries and territories will be subject to a destination value-added tax/ goods & services tax (VAT/GST) assessed on all fees incurred in the destination (including but not limited to ancillary fee): Argentina, Aruba, Bahamas, Barbados, Colombia, Costa Rica, Curacao, Dominican Republic, Guadeloupe, Martinique, Mexico, Trinidad & Tobago.

In the event FedEx disburses duties and taxes on any given shipment to a customs agency, the designated payer of duties and taxes for that shipment will be assessed an ancillary clearance service fee based on a flat rate or on a percentage of the total amount disbursed by FedEx on behalf of the payer.

Beginning March 22, 2021, the related ancillary clearance service fee in English will be renamed as
“Disbursement Fee” on FedEx invoices to align with global practice.  There is no change to the fee standard itself.

For latest details on Ancillary Clearance Service Fees assessed in destination countries, please click here.

Due to temporary system issues affecting our customs clearance operations, there may be potential customs clearance delays for your FedEx shipments globally, including those to and from Asia Pacific.

Estimated customs clearance delays for FedEx shipments to Asia Pacific is around one to two business days.

FedEx shipments to Asia Pacific using manual air waybills that are not manifested at origins may experience service delays upon reaching any Asia Pacific destinations.

We have implemented contingencies and are actively working to process the impacted shipments and will deliver them to customers as quickly as possible.

We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com

Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.

If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.

We regret any inconvenience this may cause for your business.

According to Announcement of the Ministry of Commerce, the State Cryptography Administration and the General Administration of Customs [2020] No. 63 - Announcement on Issuing the Import Licensing List and Export Control List of Commercial Cryptography and Relevant Administrative Measures, with a view to safeguarding state security as well as social and public interests, starting from January 1, 2021, it has been decided to implement import licensing and export control of relevant commercial cryptography.

In order to import any of the items and technologies set out in the Import Licensing List of Commercial Cryptography, an application shall be filed with the Ministry of Commerce for an import license for dual-use items and technologies; and in order to export any of the items and technologies set out in the Export Control List of Commercial Cryptography, an application shall be filed with the Ministry of Commerce for an export license for dual-use items and technologies

You can refer to announcement & relevant licensing procedures from the below link:
http://www.mofcom.gov.cn/article/b/c/202012/20201203019733.shtml

For further information, please contact your Sales Representative, or call our FedEx Customer Service Hotline at 400.889.1888 (Domestic) or 800.988.1888/400.886.1888 (International) or 800.820.9868/400.820.9868 (TNT-brand service). You can also follow our official WeChat account FedEx China to contact our online Customer Service.

We expect a surge in outbound shipping volume before Chinese New Year Holiday in Mainland China, Hong Kong SAR China, Macau SAR China and South Korea in February 2021.

When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments from Mainland China, Hong Kong SAR China, Macau SAR China and South Korea will be temporarily extended as listed below.

Origin

Destination

Affected FedEx Service

Additional Transit Time (Working days)

Effective Period
(Pickup date1)

· Northern China2

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

2

February 1 – 11, 2021

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

3

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

· Asia

· International Priority (IP)

· International Priority Freight (IPF)

1

· Eastern China3

· Canada

· Latin America

· United States

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

3

February 1 – 11, 2021

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

· Asia

· International Priority (IP)

· International Priority Freight (IPF)

2

· Southern China4

·Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

2

February 1 – 11, 2021

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

3

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

· Asia

· International Priority (IP)

· International Priority Freight (IPF)

1

· Hong Kong SAR China

· Macau SAR China

· Canada

· Latin America

· United States

· International Priority (IP)

· International Priority Freight (IPF)

2

February 1 – 12, 2021

· Europe

· International Priority (IP)

· International Priority Freight (IPF)

1

· Middle East/ Indian Subcontinent/ Africa (MEISA)

· International Priority (IP)

· International Priority Freight (IPF)

· International Economy (IE)

· International Economy Freight (IEF)

· South Korea

· Asia

· International Priority (IP)

· International Priority Freight (IPF)

1

February 1 – 11, 2021

1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.

2 Northern China includes  Beijing, Gansu, Hebei, Heilongjiang, Henan, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shaanxi, Shandong, Shanxi, Tianjin and Xinjiang.
3 Eastern China includes Anhui, Chongqing, Hubei, Jiangsu, Jiangxi, Shanghai, Sichuan and Zhejiang.

4 Southern China includes Fujian, Guangdong, Guangxi, Guizhou, Hainan, Hunan and Yunnan.
Note: There may be additional transit time extensions experienced due to the current COVID-19 situation. Please find out more below:

China Click here  | Hong Kong SAR China Click here | Macau SAR China Click here  | South Korea Click here
If you have further questions about the pre-holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

We expect a surge in outbound shipping volume in December 2020 before year-end holidays in Eastern & Southern China, Hong Kong SAR China and Macau SAR China.

When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments from Eastern & Southern China, Hong Kong SAR China and Macau SAR China will be temporarily extended as listed below.

Origin Destination Affected FedEx Service Additional Transit Time (Working days) Effective Period
(Pickup date1)

Eastern China2

· Canada

· Latin America4

· United States

· International Priority (IP)

· International Priority Freight (IPF)

2 December 18 – 28, 2020

Southern China3

· Canada

· Latin America4

· United States

· International Priority (IP)

· International Priority Freight (IPF)

1

Hong Kong SAR China

· Canada

· Latin America4

· United States

· International Priority (IP)

· International Priority Freight (IPF)

2

Macau SAR China

· Canada

· Latin America4

· United States

· International Priority (IP)

· International Priority Freight (IPF)

 2

1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.

2 Eastern China includes Anhui, Chongqing, Hubei, Jiangsu, Jiangxi, Shanghai, Sichuan and Zhejiang.

3 Southern China includes Fujian, Guangdong, Guangxi, Guizhou, Hainan, Hunan and Yunnan.

4 Latin America includes Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nevis, Nicaragua, Panama, Paraguay, Peru, St. Croix Island, St. Lucia, St. Maarten, St. Martin, St. Vincent, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay and Venezuela.

Note: There may be additional transit time extensions experienced due to the current COVID-19 situation. Please find out more below:

China Click here  | Hong Kong SAR China Click here | Macau SAR China Click here

If you have further questions about the pre-holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

COVID-19 has disrupted supply chains, reducing air cargo capacity globally.  

This disruption has caused us to make adjustments to our networks which has increased our costs. As a result, we announced a 'Temporary Surcharge' on all FedEx Express and TNT international parcel and freight shipments beginning April 6, 2020.

Beginning November 2, 2020, the 'Temporary Surcharge' will be renamed as 'Peak Surcharge'.

As an effort to improve the efficiency of our FedEx network, we will adjust delivery commitment times and delivery practices for selected FedEx Express inbound services for U.S. residential delivery.

• Effective September 28, 2020, the delivery commitment time for FedEx inbound International Priority (IP) and International Priority Distribution (IPD) services to the U.S. (residential delivery only) will be adjusted from 10:30am to 12:00noon. 

• Effective October 5, 2020, delivery practices for all FedEx U.S. inbound residential shipments will change. These shipments will be left at the door on first attempt if recipient is unavailable, unless the shipper requested a Signature Service option of either Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature required (ASR).  

The government authorities have been paying greater attention to green packaging in recent years, and a number of standards related to express packaging have been issued. According to provisions in the Interim Regulations on Express Delivery, the State encourages shippers to use degradable and reusable packing materials, which are friendly to the environment.

The Measures for the Supervision and Administration of Delivery Security in the Postal Industry (the “Measures”), which took effect on February 15, 2020, also stipulates that users should avoid over packaging and reduce packaging waste in accordance with the provisions of existing laws and administrative regulations. Article 19 of the Measures stipulates that if account customers provide packaging and adhesive tape, the express delivery enterprise must inform them in writing that the packaging and adhesive tape provided must conform to the laws and regulations related to environmentally friendly packaging.

In compliance with the above regulations, FedEx hereby inform you that:
If you yourself provide the packaging and adhesive tape for shipments to be carried by FedEx, you must comply with the national laws and regulations related to environmentally friendly packaging.

 

Thank you for your understanding and cooperation as well as your contributions to our ecological and environmental protection!

Reference:

  • 1. Article 9 of the Interim Regulations on Express Delivery: "the State encourages enterprises engaged in express delivery business and shippers to use degradable and reusable packaging materials, which are friendly to the environment, and encourages the said enterprises to take measures to recycle express packaging materials so as to reduce and reuse packaging materials.”
  • 2. Article 16 of the Measures for the Supervision and Administration of Delivery Security in the Postal Industry (the “Measures”): “postal enterprises, express delivery enterprises and users shall, in accordance with the provisions of the laws and administrative regulations, avoid excessive packaging of shipments and reduce packaging waste."
  • 3. Article 19 of the Measures: “if the account customer provides mail, express packaging and adhesive tape, the postal enterprise and express delivery enterprise shall inform them in writing that the package and adhesive tape provided shall conform to the laws and regulations related to environmentally friendly packaging.”

Shipping Regulatory Update

Effective from January 20, 2020, an Additional Handling Surcharge and Oversize Charge apply to any package that meets any of the following criteria:

  1. Additional Handling Surcharge

    1. Dimensions
      A surcharge applies to a shipment containing any package that: a) measures greater than 121 centimeters along its longest side; b) measures greater than 76 centimeters along its second-longest side.
    2. Freight
      A surcharge applies to a shipment containing any freight handling unit that measures greater than 157 centimeters along its longest side.
       
  2. Oversize Charge

    An oversize charge applies to a shipment containing packages that exceed 243 centimeters in length or 330 centimeters in length and girth (L+2W+2H).

    Package shape and dimensions may change during transit, which can affect the package’s surcharge eligibility. If the dimensions change during transit, FedEx may make appropriate adjustments to the shipment charges at any time.

    For further information about 2020 surcharge, please contact your Sales Representative, call our Customer Service Hotline at 400.889.1888 (Domestic), 800.988.1888/400.886.1888 (International), or visit https://www.fedex.com/en-cn/shipping/surcharges/other-surcharges.html for your reference.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

Domestic Service Customer News

During 2021 National Day Holiday, there will be some changes to our service. Arrangements for most cities are as below. For more specific details, please contact our Customer Service Hotline.

Domestic Services (FedEx brand service)

Date

Day

Pickup/Delivery

CS hotline

CS online chat

Sep 27-29

Mon - Wed

Normal

08:00-20:00

09:00-22:00

Sep 30

Thu

Adjustment 1

08:00-20:00

09:00-22:00

Oct 1-2

Fri - Sat

No Service 2

No Service

09:00-18:00

Oct 3

Sun

No Service 2

No Service

No Service

Oct 4-7

Mon - Thu

Adjustment 1,2

08:00-18:00

09:00-18:00

Oct 8

Fri

Normal

08:00-20:00

09:00-18:00

Oct 9

Sat

Adjustment 1

08:00-20:00

09:00-18:00

Oct 10

Sun

No Service

No Service

No Service

Oct 11

Mon

Normal

08:00-20:00

09:00-18:00

Notes:

  1. Call-in cutoff time / service / regular pickup may have minor adjustment by district.
  2. There is no regular pickup.

If there are any discrepancies, please refer to the information provided by our Customer Service Hotline.

For further information, please contact your Sales Representative. You can also call our Customer Service Hotline as below, or follow FedEx China official WeChat account to contact our online Customer Service.

  • FedEx Customer Service Hotline (Domestic): 400.889.1888
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