Service, Regulatory Updates and Important Notifications
We are monitoring the impact of the COVID-19 outbreak.
Stay connected with the service impacts here.
As part of our digital initiative, we will impose a surcharge for manual air waybills starting from June 8, 2020. Customers who opt for manual air waybills will be charged VND 131,250 per shipment. The surcharge will be billed to the outbound freight invoice.
We encourage you to ship online for the ease, speed and convenience of processing shipments digitally.
Just go to fedex.com and click “Ship”!
In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.
China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).
To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.
According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.
|No||Commodity name||HS code|
|2||Medical protective clothing||6210103010|
|5||Medical surgical cap||6505009900|
|8||Medical shoe cover||6307900090|
|9||The patient monitor||9018193010|
|10||Medical disinfection towel||3005901000|
To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.
You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).
COVID-19 has disrupted supply chains, reducing air cargo capacity globally.
This disruption has caused us to make adjustments to our networks which has increased our costs. As a result, we announced a 'Temporary Surcharge' on all FedEx Express and TNT international parcel and freight shipments beginning April 6, 2020.
Beginning November 2, 2020, the 'Temporary Surcharge' will be renamed as 'Peak Surcharge'.
We are pleased to inform you that effective October 5, 2020, FedEx Express and TNT shipments from around the world to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) now will arrive one day faster.
The summary of transit time improvement is outlined in the table below.
|Origin||Destination||Services||Day of Week PUP*||Transit- time improvement|
(via SGN gateway)
|All FedEx and
|Monday-Friday||1 business day|
* If the shipment is picked up after the cut-off time, the pickup date will be the next day.
Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com/vn and tnt.com/vn
To obtain information about the status of your shipments, please visit fedex.com/vn or tnt.com/vn. Should you have more questions, you may also call our Customer Service team at 1800 585835 [For FedEx] or at 1800 1589 [For TNT].
As an effort to improve the efficiency of our FedEx network, we will adjust delivery commitment times and delivery practices for selected FedEx Express inbound services for U.S. residential delivery.
• Effective September 28, 2020, the delivery commitment time for FedEx inbound International Priority (IP) and International Priority Distribution (IPD) services to the U.S. (residential delivery only) will be adjusted from 10:30am to 12:00noon.
• Effective October 5, 2020, delivery practices for all FedEx U.S. inbound residential shipments will change. These shipments will be left at the door on first attempt if recipient is unavailable, unless the shipper requested a Signature Service option of either Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature required (ASR).
Effective 28 September 2020, FedEx will expand its Dangerous Goods (DG) shipping service on International Priority (IP) services to all locations in Australia, excluding Tasmania. With this service capability, we strengthen our network coverage in Australia to benefit customers as well as bring new trading opportunities.
When in the Australian network, these DG shipments will be handled within our Australia domestic road express operational network. This enables end to end control and visibility, providing customers with peace of mind.
Please note the following DG are prohibited and cannot be carried:
· Class 1 Explosives
· Class 7 Radioactive Material, including Radioactive Material Excepted Packages
· 6.2 Infectious Substances in Category A (UN2814 and UN2900)
To learn the basics of DG shipping, please refer to the Dangerous Goods Shipping brochure on fedex.com.
Note: All services are subject to the customer’s agreement with FedEx, which may include FedEx Standard Conditions of Carriage, FedEx Services Guide, FedEx Air Waybill or other transit documents.
Effective September 1, 2020, FedEx Express will accept outbound and inbound DG Class 9 shipments to and from HAN gateway. Customers are able to ship and receive DG Class 9 to/from select cities and provinces such as Hanoi, Hai Phong, Hai Duong, Bac Ninh, Bac Giang, Vinh Phuc.
The DG Class 9 service is only available for International Priority (IP), International Priority Freight (IPF), International Premium (IP1), International Express Freight Service (IXF) and International Airport-To-Airport (ATA) shipments.
DG Class 9 are goods including:
- Aviation Regulated Solid or Liquid
- Magnetized Material
- Environmentally Hazardous
- Genetically Modified Micro-Organisms (GMMOs) or Genetically Modified Organisms (GMOs)
- Lithium Batteries
- Substances which, on Inhalation as Fine Dust, may Endanger Health
- Substances Evolving Flammable Vapour
- Life-Saving Appliances
- Substances and Articles which, in the Event of Fire, may Form Dioxins
- Other Substances or Articles Presenting a Danger During Transport, but not Meeting the Definitions of Another Class
To learn the basic of DG shipping, please refer to the Dangerous Goods Shipping brochure. Or you can contact FedEx Customer Service team at 1800 585835 for assistance.
Shipping Regulatory Update
As of 1 December 2019, new low-value goods rules will commence. Overseas businesses that sell low-value goods to consumers in New Zealand may need to register for, collect and return a Goods and Services Tax (GST) of 15% on goods where money is paid or an invoice is issued on or after 1 December 2019.
The new regulations apply to goods with a customs value of NZ$1,000 or less and will require overseas businesses, including online marketplaces and merchants that sell direct and re-deliverers, to register an account for GST on sales to New Zealand customers. The customs value of NZ$1,000 excludes transport and insurance costs when determining if GST needs to be charged.
All consignments valued at NZ$1,000 or less can be cleared on an Inward Cargo Report (ICR), a Simplified Import Declaration (SID) or a standard Import Declaration. There is no change to the current processing of goods valued at more than NZ$1,000 – the standard GST and duty calculation will be applied.
The new low-value goods rules are similar to the low-value goods regulations already in place in Australia.
For further information on new GST rules in New Zealand, please visit Customs Service.
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