Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our Customer Service Team.

We are delighted to inform you that as of June 5, 2018, FedEx Express will add a new dedicated flight into Hanoi four times a week (Tuesday-Friday) using a Boeing 757. Adding capacity and a faster, more direct connection to the FedEx Express APAC hub will give Hanoi businesses a stronger competitive advantage in connecting to customers in Asia and beyond.

Shipments from Hanoi will now reach major business centers in the Asia region in just one day and two days for Europe and North America destinations. Shipments from around the world to Hanoi now will arrive one day faster. Customers in Hanoi will have outbound and inbound freight capability on all five business days of the week (Monday-Friday).

The new call-in cut-off time for same day uplift in Hanoi from Tuesday to Friday is 16:30 for International Priority (IP)/ International Economy (IE) services and 15:30 for International Priority Freight (IPF)/ International Economy Freight (IEF) services.

For more details about this improvement and the FedEx Express range of services, please call our Customer Service Team at 1.800.58.58.35 (Toll Free line within Vietnam).

The FedEx facility at 5B Le Van Thiem Street, Thanh Xuan District, Hanoi will relocate to the following new locations with effect from August 14, 2017:

  • FedEx station new location:
    A2 lot, CN 9 road, Small and medium industrial park of South Tu Liem,
    Phuong Canh ward, South Tu Liem district, Hanoi
  • FedEx gateway new location:
    Dong Leu parish, Thach Loi hamlet, Thanh Xuan commune,
    Soc Son district, Hanoi
    (past Noi Bai T2 airport around 800m on the right from Nhat Tan Bridge)

Both import and export clearance will be conducted at the new gateway facility. Please note that the code of the customs sub-department used for customs declaration remains unchanged.

The FedEx facility at 5B Le Van Thiem Street, Thanh Xuan District, Hanoi will relocate to the following new locations with effect from August 14, 2017:

  • FedEx station new location:
    A2 lot, CN 9 road, Small and medium industrial park of South Tu Liem,
    Phuong Canh ward, South Tu Liem district, Hanoi
  • FedEx gateway new location:
    Dong Leu parish, Thach Loi hamlet, Thanh Xuan commune,
    Soc Son district, Hanoi
    (past Noi Bai T2 airport around 800m on the right from Nhat Tan Bridge)

Both import and export clearance will be conducted at the new gateway facility. Please note that the code of the customs sub-department used for customs declaration remains unchanged.

To find out more about other FedEx drop-off locations, you can contact our Customer Service team at 1800.585.835 (toll free) or 84.28.39480.370 (Overseas) (non-toll free), or go to www.fedex.com/vn/dropoff/.

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Shipping Regulatory Update

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Effective July 1, 2017, Korea Customs Service (KCS) will apply the formal entry process on any import express shipments to South Korea that have an incomplete consignee address or incomplete telephone number on customs documents, regardless of the declared value. The formal entry process will take at least one day longer for customs clearance than the informal entry process, which is normally applied to express shipments valued less than USD 150 (or USD 200 from the U.S.).

In order to avoid delays for your shipments to South Korea, please include an accurate and complete consignee address and telephone number on your air waybill and/or commercial invoice.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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