Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

Due to flight operation adjustments for the summer season at Noi Bai International Airport, there will be changes with the Hanoi outbound cut-off times from April 2 to October 26, 2019.

To assist you in planning your shipments during this time, please refer to the below cut-off time schedule for outbound shipments from Hanoi and neighbouring provinces:

Key Areas

Same-day uplift

(Monday - Friday)

Next-day uplift

(Monday - Friday)

Call in
cut-off time

Pickup

cut-off time

Call in
cut-off time

Pickup

cut-off time

Ha Noi

11:30

12:30

16:00

17:00

Hai Phong

11:00

12:00

14:30

15:30

Hai Duong

11:30

12:30

16:00

17:00

Hung Yen

12:00

13:00

16:00

17:00

Note:
-   The cut-off time is based on Central Business Areas and may vary depending on specific locations.
-   The transit time will be extended by one more business day for shipment pickups after the same-day uplift cut-off time.

Thank you for your understanding and we look forward to continuing to serve your shipping needs.

If you have any questions, please do not hesitate to contact your FedEx Sales Representative or our Customer Service team at 1800 585835.

Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats for these countries:

Country Code Regions Postal Format Effective April 1, 2019
EC
Ecuador
LAC 6 digits*
RO
Romania
EU 6 digits
SK
Slovakia
EU 5 digits

*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019

Thank you for taking the time to make this important change to your address book.

FedEx is pleased to announce the new Online Pickup service is now available on our website. This new service allows you to prepare your Export and Import shipment online and have the package picked up by a FedEx courier with a simple mouse click. Start your shipping today using your fedex.com Login and select “Schedule a pickup online” option under Pickup/Drop-Off section.

Postal code is mandatory to schedule your online pickup. Please refer to this page to obtain your location postal code used within FedEx network.

Should you need technical assistance, please contact our Technical Support team at fdxhelpdesk@fedex.com or our Customer Service team on 1800 58 58 35.

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our Customer Service Team.

We are delighted to inform you that as of June 5, 2018, FedEx Express will add a new dedicated flight into Hanoi four times a week (Tuesday-Friday) using a Boeing 757. Adding capacity and a faster, more direct connection to the FedEx Express APAC hub will give Hanoi businesses a stronger competitive advantage in connecting to customers in Asia and beyond.

Shipments from Hanoi will now reach major business centers in the Asia region in just one day and two days for Europe and North America destinations. Shipments from around the world to Hanoi now will arrive one day faster. Customers in Hanoi will have outbound and inbound freight capability on all five business days of the week (Monday-Friday).

The new call-in cut-off time for same day uplift in Hanoi from Tuesday to Friday is 16:30 for International Priority (IP)/ International Economy (IE) services and 15:30 for International Priority Freight (IPF)/ International Economy Freight (IEF) services.

For more details about this improvement and the FedEx Express range of services, please call our Customer Service Team at 1.800.58.58.35 (Toll Free line within Vietnam).

Shipping Regulatory Update

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Effective July 1, 2017, Korea Customs Service (KCS) will apply the formal entry process on any import express shipments to South Korea that have an incomplete consignee address or incomplete telephone number on customs documents, regardless of the declared value. The formal entry process will take at least one day longer for customs clearance than the informal entry process, which is normally applied to express shipments valued less than USD 150 (or USD 200 from the U.S.).

In order to avoid delays for your shipments to South Korea, please include an accurate and complete consignee address and telephone number on your air waybill and/or commercial invoice.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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