Account Management
Want to access reports, update your account information or pay invoices? You’re in the right place.
Increase your productivity and simplify your shipping with our range of online tools.
Invoices & Payment
- Pay your invoices
- Setup and/or change your automatic payments
- Update your credit card information
- Manage Invoices
Shipping Admin
- Visibility of account users and their roles
- Add users and manage user permissions
- Ability to change user alias
My Profile
- Edit your contact information
- Edit your login information
- Manage security settings (Two-step verification)
Address Book
- Create new contacts
- Edit addresses for senders, recipients or both
Invoices & Payment
Shipping Admin
My Profile
Address Book
- Pay your invoices
- Setup and/or change your automatic payments
- Update your credit card information
- Manage Invoices
- Visibility of account users and their roles
- Add users and manage user permissions
- Ability to change user alias
- Edit your contact information
- Edit your login information
- Manage security settings (Two-step verification)
- Create new contacts
- Edit addresses for senders, recipients or both
Already have an account number?
Link your account number (found at the top right of your invoice) to access billing, reporting, and more.
Run Reports
Access timely and accurate information, reduce expenses and more with FedEx® Reporting.
Advanced FedEx® Tracking
Manage up to 20,000 active shipments, run reports, and access documents with an easy-to-use, personalised tracking dashboard.
Manage Email Preferences
You can change your email preferences at any time. Add FedEx news, special offers and promotions – or simply unsubscribe.
Reset Password
Did you forget your password? Reset or change your password details immediately.
Customise Deliveries
With FedEx Delivery Manager®, you can choose a delivery time and location that suits your schedule at no extra cost.
More Information
Please visit our forgotten password or user ID page to recover your information.
eInvoicing enables you to receive digitally signed invoices and credit notes in PDF format via FedEx Billing Online. You will no longer receive paper versions. The eInvoices issued by FedEx Billing Online incorporate a digital signature to confirm their origin, authenticity and integrity to both yourself and your local tax authority.
FedEx will send a notification via email and/or SMS including the planned delivery day to your residential recipient. If the proposed date is not convenient, the recipient can access a secure website link provided in the notification and request a change of the planned delivery date and/or location. Any changes requested are confirmed via an email and/or SMS to the recipient. On the day of the delivery, the recipient will be reminded that the shipment is on its way for delivery.
- Go to Login & Security within My Profile
- Choose when you want to use two-step verification. Enable two-step verification at login. You will also have the option to enable two-step verification when FedEx® detects login attempts outside of your country.
- Choose your preferred way to receive your code.
- When you next login we will ask you for your password and a one-time verification code (dependent on your selection).
FedEx Reporting Online has six standard open-access reports available to any registered user. See descriptions of the standard reports. Or you can access report descriptions from the online Report Results screen by clicking the “Show report legend” link.
- Go to FedEx Administration
- Select ‘Users’ in the left-hand navigation
- Select ‘Create New’ (at this step you can also import multiple users)
- Enter user information and login information (you can invite users to create their User ID information)
Supporting small businesses
Our Small Business Hub provides you with information and insights needed to help you adapt and keep your business moving.
Quick Links
