FedEx Driver Drop Off

These steps must be followed immediately, as this process notifies customers that their packages are ready to be
picked up.

1

FedEx Driver

Click “FedEx Driver”

2

Driver Drop Off

Click “Driver Drop Off”

3

Driver Drop off Scan Packages

Scan all packages immediately

4

Tracking number for each package

The tracking number for each package should appear as they are scanned. Click “Next.”

5

Driver Drop Off Confirmation

Confirm all packages scanned are listed on the “Drop Off Confirmation” screen, then click “Finish”

6

Package Transfer Complete

Click “Done”

Customer Pick Up

These steps must be followed immediately to capture proof of delivery and remove the package from inventory.

1

Customer Pick Up

Click “Customer”

2

Customer Pick Up

Click “Customer Pick Up”

3

Request ID from Customer

Ask the customer for a valid government-issued photo ID

4

Customer Pick Up Scan Packages

Scan package shipping label by pressing the button on the side of the device. Click “Next” when all packages customer is picking up are scanned.

5

Check Package Label

Verify the customer name on their government-issued identification matches the name on the package’s shipping label

6

Proof of Pick Up

Have customer sign screen and enter first initial and last name, then click “Release Package”

7

Release the Packages

Click “Done”

Customer Drop Off

These steps must be followed immediately to provide a receipt to the customer and notify FedEx a package is ready for pickup.

1

Customer Pick Up

Click “Customer”

2

Customer Drop Off

Click “Customer Drop Off”

3

FedEx Label

If package meets Acceptable Package Guidelines, click “FedEx Label” to accept

4

Customer Drop Off Scan Packages

Scan package shipping label by pressing the button on the side of the device. Click “Next” when all packages customer is dropping off are scanned.

5

Customer Drop Off Confirmation

Confirm all packages scanned are listed on screen, and click “Finish”

6

Customer Drop Off Email Receipt

Offer the customer an emailed receipt

7

Customer Drop Off Package successfully received

Click “Done”

FedEx Driver Pick Up

These steps must be followed immediately to maintain an accurate inventory record.

1

FedEx Driver

Click “FedEx Driver”

2

Driver Pick Up

Click “Driver Pick Up”

3

Driver Pick UP

Select the appropriate option, either “FedEx Express Driver” or “FedEx Ground Driver”

4

Driver Pick Up Scan Packages

Scan package shipping label. Each package that needs to be released to the driver will be listed. Once all packages are scanned, click “Next.”

5

Driver Pick Up Release Packages

Click “Done”

Daily Inventory Scan

These steps must be followed once per day, 7 days a week, at any time during the day to maintain a record of packages on hand at your location. If you do not have any packages, select “No Packages to Scan” to remain compliant on inventory scanning.

1

Daily Inventory

Click “Inventory”

2

Daily Inventory Scan

Click “Daily Inventory Scan”

3

No Packages to Scan

Scan all FedEx packages. If there are no packages to scan, click “No Packages to Scan.”

4

Inventory Scan

Tracking numbers for scanned packages will appear

5

Expired Customer Pickup

For expired customer pickup packages, the FedEx OnSite app will prompt you to apply a HAL label. Mark those packages as “Expired” and place them on the appropriate outbound shelf.

6

Daily Inventory Scan Complete

Click “Done”