FedEx Driver Drop Off

These steps must be followed immediately, as this process notifies customers that their packages are ready to be
picked up.

1


FedEx Driver
FedEx Driver
FedEx Driver


Click “FedEx Driver”



2


Driver Drop Off
Driver Drop Off
Driver Drop Off


Click “Driver Drop Off”



3


Driver Drop off Scan Packages
Driver Drop off Scan Packages
Driver Drop off Scan Packages


Scan all packages immediately



4


Tracking number for each package
Tracking number for each package
Tracking number for each package


The tracking number for each package should appear as they are scanned. Click “Next.”



5


Driver Drop Off Confirmation
Driver Drop Off Confirmation
Driver Drop Off Confirmation


Confirm all packages scanned are listed on the “Drop Off Confirmation” screen, then click “Finish”



6


Package Transfer Complete
Package Transfer Complete
Package Transfer Complete


Click “Done”



Customer Pick Up

These steps must be followed immediately to capture proof of delivery and remove the package from inventory.

1


Customer Pick Up
Customer Pick Up
Customer Pick Up


Click “Customer”



2


Customer Pick Up
Customer Pick Up
Customer Pick Up


Click “Customer Pick Up”



3


Request ID from Customer
Request ID from Customer
Request ID from Customer


Ask the customer for a valid government-issued photo ID



4


Customer Pick Up Scan Packages
Customer Pick Up Scan Packages
Customer Pick Up Scan Packages


Scan package shipping label by pressing the button on the side of the device. Click “Next” when all packages customer is picking up are scanned.



5


Check Package Label
Check Package Label
Check Package Label


Verify the customer name on their government-issued identification matches the name on the package’s shipping label



6


Proof of Pick Up
Proof of Pick Up
Proof of Pick Up


Have customer sign screen and enter first initial and last name, then click “Release Package”






7


Release the Packages
Release the Packages
Release the Packages


Click “Done”






Customer Drop Off

These steps must be followed immediately to provide a receipt to the customer and notify FedEx a package is ready for pickup.

1


Customer Pick Up
Customer Pick Up
Customer Pick Up


Click “Customer”



2


Customer Drop Off
Customer Drop Off
Customer Drop Off


Click “Customer Drop Off”



3


FedEx Label
FedEx Label
FedEx Label


If package meets Acceptable Package Guidelines, click “FedEx Label” to accept



4


Customer Drop Off Scan Packages
Customer Drop Off Scan Packages
Customer Drop Off Scan Packages


Scan package shipping label by pressing the button on the side of the device. Click “Next” when all packages customer is dropping off are scanned.



5


Customer Drop Off Confirmation
Customer Drop Off Confirmation
Customer Drop Off Confirmation


Confirm all packages scanned are listed on screen, and click “Finish”



6


Customer Drop Off Email Receipt
Customer Drop Off Email Receipt
Customer Drop Off Email Receipt


Offer the customer an emailed receipt






7


Customer Drop Off Package successfully received
Customer Drop Off Package successfully received
Customer Drop Off Package successfully received


Click “Done”






FedEx Driver Pick Up

These steps must be followed immediately to maintain an accurate inventory record.

1


FedEx Driver
FedEx Driver
FedEx Driver


Click “FedEx Driver”



2


Driver Pick Up
Driver Pick Up
Driver Pick Up


Click “Driver Pick Up”



3


Driver Pick UP
Driver Pick UP
Driver Pick UP


Select the appropriate option, either “FedEx Express Driver” or “FedEx Ground Driver”



4


Driver Pick Up Scan Packages
Driver Pick Up Scan Packages
Driver Pick Up Scan Packages


Scan package shipping label. Each package that needs to be released to the driver will be listed. Once all packages are scanned, click “Next.”



5


Driver Pick Up Release Packages
Driver Pick Up Release Packages
Driver Pick Up Release Packages


Click “Done”








Daily Inventory Scan

These steps must be followed once per day, 7 days a week, at any time during the day to maintain a record of packages on hand at your location. If you do not have any packages, select “No Packages to Scan” to remain compliant on inventory scanning.

1


Daily Inventory
Daily Inventory
Daily Inventory


Click “Inventory”



2


Daily Inventory Scan
Daily Inventory Scan
Daily Inventory Scan


Click “Daily Inventory Scan”



3


No Packages to Scan
No Packages to Scan
No Packages to Scan


Scan all FedEx packages. If there are no packages to scan, click “No Packages to Scan.”



4


Inventory Scan
Inventory Scan
Inventory Scan


Tracking numbers for scanned packages will appear



5


Expired Customer Pickup
Expired Customer Pickup
Expired Customer Pickup


For expired customer pickup packages, the FedEx OnSite app will prompt you to apply a HAL label. Mark those packages as “Expired” and place them on the appropriate outbound shelf.



6


Daily Inventory Scan Complete
Daily Inventory Scan Complete
Daily Inventory Scan Complete


Click “Done”