STANDARD OPERATING PROCEDURES
Receiving Retail Handheld Alliance Equipment
1. FedEx will provide each Delivery Site with necessary equipment. Each site will receive
A. One iPhone (model iPhone 5s, 4GLTE, 16 GB, Space Gray, model number ME241LL/A). The iPhone will be preloaded with FedEx proprietary Alliance Software. The iPhone will be set up so only FedEx software can be used on the device. FedEx will provide cellular service for the device.
B. One Infinite Peripherals Linea Pro 5 Sled Case with Bar Code Scanner and Battery (model number LP5-I2D-PH5).
C. One Linea Pro Charging Station (model number PSLPl-LP5PC-KIT)
D. One FedEx 'No Dangerous Goods' sign to be posted so that it can be seen by FedEx Customers dropping off packages.
2. Upon receipt of the iPhone, sled case and charging station, unpack each item and verify that you have received the correct hardware as listed above.
3. Inspect each item, and notify FedEx if any item is broken or damaged.
4. Place the iPhone in the sled, then charge the device fully using the charging station.
Logging In To Handheld Device
FedEx will set up a user name and password for each Delivery Site. and will notify the location of that information in a separate, secure communication.
1. To log in to the device, enter the provided User ID and Password into the device.
FedEx Customer Drop-Off of Packages
1. The Delivery Site employee will do a visual inspection of the package BEFORE accepting it from the FedEx customer to ensure:
A. It has a FedEx shipping label. If a shipping label is needed, the customer is directed to the nearest FedEx Authorized Ship Center or FedEx Office, as provided by the device.
B. It is less than 55 lbs. If the package is estimated to be too heavy, direct the customer to the nearest FedEx Authorized Ship Center or FedEx Office, as indicated by the device.
C. It does not have any dangerous goods or hazardous materials labels or marking (see the FedEx 'No Dangerous Goods' sign for examples).
2. The Delivery Site employee will ask the customer to stay until the package(s) are scanned via the device.
3. Delivery Site employee logs into the device.
4. Delivery Site employee selects "Customer" icon and then "Accept a Package· icon.
5. Delivery Site employee performs scan with device.
6. Device will approve or disapprove the package as eligible for drop off.
7. If ineligible for drop off, the device will indicate why and other acceptable drop-off location.
8. If the package is eligible for drop off, the device will provide an option for the FedEx customer to be sent an email receipt with the tracking number. If FedEx customer desires, Delivery Site employee will select email option and enter the FedEx customer's email address.
9. The handheld device will indicate if the email has been accepted
10. Delivery Site employee will place package(s) in the secure location for FedEx drop off and pick up packages. Packages should be sorted by FedEx Ground drop off, FedEx Express drop off and customer pick up
11. FedEx will schedule a pickup stop for each Business Day, and a FedEx Express and FedEx Ground driver will stop at the Delivery Site to retrieve packages to be transported
12. Delivery Site employee will retrieve package(s) from the secure location.
13. Delivery Site employee logs into the device.
14. Delivery Site employeeselects "FedEx" icon and then "Releaseto FedEx" icon.
15. Delivery Site employeescans each drop-off packagewith device.
16. Device will acknowledgethat the packages have been released to FedEx.
Receiving Packages from FedEx
FedEx will deliver packages to the Delivery Site during normal business hours on Business Days. The packages will be from FedEx Express and FedEx Ground. The Delivery Site location will not be responsible for notifying the FedEx customer that their package is ready for pick up. FedEx will provide the customer with package status updates that include the Delivery Site business name and address details.
1. FedEx will deliver package(s) to the Delivery Site
2. FedEx drivers will conduct a transfer scan to the Delivery Site
3. The Delivery Site employee will separate Company’s inbound packages from those packages intended for FedEx customers.
4. The Delivery Site employee will log into the device
5. The Delivery Site employee will select “FedEx” icon and then “Accept from Driver” icon
6. The Delivery Site employee will scan FedEx customer package(s) being dropped off at the Delivery Site by the FedEx driver
7. The Delivery Site employee will secure the FedEx customer package(s) until the recipient arrives
8. he Delivery Site employee will select the “Customer” icon and the “Release a Package” option. The Delivery Site employee will scan Company’s inbound packages and this scan will serve as Proof of Delivery for Company’s inbound deliveries. This step must be completed within 5 minutes of the FedEx delivery.
Releasing Shipments to FedEx Customers
1. FedEx customer arrives to pick up package
2. The Delivery Site employee will request the FedEx customer’s last name, tracking number or door tag number of the package
3. The Delivery Site employee will locate the package but does not yet release to the customer
4. The Delivery Site employee will log into the device
5. The Delivery Site employee will select the “Customer” icon and the “Release a Package” option. The Delivery Site employee will scan the packages for FedEx customers.
6. The device will ask the Delivery Site employee to verify the customer’s ID prior to releasing the package. If the handheld device indicates the Adult Signature Service option was selected by the shipper, the handheld device will guide the Delivery Site employee in confirming the recipient is 21 or over.
7. The package shipping label will indicate if it is a Hold at Location package. (There are two types of packages for FedEx customer pick up: Hold at Location and Redirect to Hold). If the package label displays the letters “HLD” as circled in the image below, the shipment is a Hold at Location package.
If the package is a Hold at Location package, the Delivery Site employee will follow these rules to validate whether it is appropriate to release the package to the recipient:
A. If the name on the package matches the name on a government provided photo ID (for example, driver’s license, military ID, passport), the package can be released.
B. If the name on the package does not match the government provided ID, the recipient will also need to provide the package tracking number or door tag number. A door tag number is assigned to the package on a delivery attempt notification left at the recipients address.
The Door Tag number will be found at the bottom of the Door Tag as indicated in the image below.
C. If the person picking up the package is not the named recipient, and the package is addressed to a company, the person must show a company issued photo ID, provide the FedEx tracking number or the Door Tag Number and show a government‐issued photo ID (for example, driver’s license, military ID, passport, state‐issued photo ID).
8. The package shipping label will indicate if it is a Redirect to Hold package. The words “RTH label” will appear on the bottom of the label as circled in the image below.
If the package is a Redirect to Hold package, the person picking up the package must show a government‐issued photo ID (for example, driver’s license, military ID, passport, state issued photo ID). The address of person picking up the package must match the original address on the package. If the addresses do not match, allow the recipient to provide a piece of official mail, like a utility bill with their name/address which matches the original address on the package.
9. If the ID cannot be verified, the Delivery Site employee will chose the “ID fail” icon and communicate instructions to the customer as provided by the device
10. If ID can be verified, the Delivery Site employee will require the customer to sign on the device and then type in manually the first initial and last name of the FedEx customer
11. The Delivery Site employee will release the package to the FedEx customer
12. If the FedEx customer rejects the package, the Delivery Site employee will select “Reject” at the customer signature screen. The next screens in the device will allow the delivery site to document reasons why the package is rejected.
13. If the FedEx customer rejects the package after already signing for it, the Delivery Site employee will then return the package to the secure location and transfer it to FedEx at the next scheduled pick‐up.
Daily Package Inventory Management
1. Delivery Site employee will select “FedEx” icon and then “Scan Inventory” on device, and then follow instructions as provided by the device to scan all packages stored at location once per day after the last FedEx pickup in the evening.
2. Once a package has been at the Delivery Site for five days as indicated by the daily package inventory scan, the Delivery Site employee will place a FedEx provided sticker on the package.
3. When FedEx drivers arrive at location for package return to FedEx, the Delivery Site employee retrieves the expired package, selects “FedEx” icon and then “Release to Driver” option and hands package(s) to FedEx driver. FedEx Express drivers will pick up FedEx Express packages and FedEx Ground drivers will pick up FedEx Ground packages.