Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.

Customer Service Hotline

0120-003200
If you can't access the toll free number call: 043-298-1919
(From overseas:81-43-298-1919)

Customer Service Hours

Monday through Friday from 0800 to 2000
Saturday from 0830 to 1730
Sunday: No Service
Public Holidays other than Sunday from 0900 to 1800

Our PUSH-PHONE SERVICE will enable you to request "PACKAGE PICKUP" or "PACKAGE TRACKING" even after our business hours.

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 0120 - 861585.

*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 2000 (Japanese language support)

English language support is available after working hours (7 days a week including Public Holidays)

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form