Customer Service
For online help, Write To FedEx.
On this page:
Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support
- We'll reply to your email inquiry on the next business day. For urgent inquiry, please call Customer Service at 0120-003200.
- Please write Air Waybill number for package inquiry.
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
0120-003200
If you can't access the toll free number call:
043-298-1919 (From overseas: 81-43-298-1919)
Customer Service Hours:
Monday through Friday from 0800 to 2100
Saturday from 0830 to 1730
Sunday: No Service
Public Holidays other than Sunday from 0900 to 1800
Our PUSH-PHONE SERVICE will enable you to request "PACKAGE PICKUP" or "PACKAGE TRACKING" even after our business hours.
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).
border="0" />
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at 0120 - 861585.
*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 2000 (Japanese language support)
English language support is available after working hours (7 days a week including Public Holidays)
 |