Take control of your international returns.
Both original and return shippers have more control in the return process with FedEx Global Returns, reducing errors and creating a smoother return experience for everyone.
More control. With FedEx Global Returns, you can control where the return is destined and how fast it gets there. You can also maintain full visibility throughout the return process and link the return shipment to the original outbound shipment.
More flexibility. You’ll have the freedom to create return labels and customs documents at the same time as the outbound shipment, or create them just for the return leg — and you can choose to send the label as a hard copy, a PDF, or an editable online return label.
Customs clearance assistance. We’ll help navigate key information items that brokers and customs officials need, and thus minimize delays and prevent surprise costs.
With FedEx® Global Returns, you can create return labels and customs documents at the same time as the outbound shipment, or create them just for the return leg. You have three ways to provide the return label and any customs documents to your customer:
- Enclose hard copies in the outbound shipment.
- Email a PDF file.
- Email a link to the editable return label and customs documents. You can allow customers to edit the label and customs documents, helping them facilitate customs clearance and avoid delays when their return contents don’t match the original shipment.