Service Guide Amendments

Important information regarding changes to FedEx Express and FedEx Ground services, terms and conditions and rates since the publication of the printed and the electronic versions of the 2016 FedEx Express Rate Guide (Effective January 4, 2016) and 2016 FedEx Ground Rate Guide (Effective January 4, 2016), Canadian Edition and the electronic version of the 2016 FedEx Service Guide (Effective February 22, 2016), Canadian Edition and the FedEx International Premium and FedEx® International Express Freight Terms & Conditions are detailed below. Except as amended, modified or supplemented by the following, the printed and electronic versions of the 2016 FedEx Express Rate Guide, FedEx Ground Rate Guide, the electronic version of the 2016 FedEx Service Guide and the FedEx International Premium and FedEx® International Express Freight Terms & Conditions shall remain in full force and effect.

 

Please use the links below to access recent amendments.

Amendment No. 1: FedEx International Premium and FedEx International Express Freight Terms and Conditions

Effective November 1, 2011, the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions will be amended as follows:

Section 10 of the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions is amended as follows:

ORIGINAL

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights with a Money-Back Guarantee. (See the Money-Back Guarantee section in these Terms and Conditions).

AMENDED

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights to major world markets.

Section 32 of the of FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions is amended and removed in its entirety.

Amendment No. 1: FedEx Express Terms and Conditions

Effective April 11, 2016, the 2016 FedEx Service Guide (Canadian Edition, Effective February 22, 2016) is amended as follows:

Page 39, paragraph (i)

ORIGINAL

For FedEx Global Returns shipments, please see Return Options.

AMENDED

For FedEx Global Returns shipments, please see Return and Import Shipping Options.

Page 47, "Return Options"

ORIGINAL

Return Options

FedEx return options are subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using a FedEx return option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.

AMENDED

Return and Import Shipping Options

FedEx return options are subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using a FedEx return option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.

Shipments initiated via the Create Import Shipment feature on fedex.ca are governed by the terms and conditions applicable to the country from which the shipment originates. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

FOR SHIPMENTS INITIATED VIA THE CREATE IMPORT SHIPMENT FEATURE ON fedex.ca, NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES THE IMPORT SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.

Amendment No. 2: FedEx Express Terms and Conditions

Effective April 18, 2016 the 2016 FedEx Service Guide (Canadian Edition, Effective February 22, 2016) is amended as follows:

Page 34, the following Delivery Signature Options section is added before Dimensional Weight:

Delivery Signature Options

FedEx offers Delivery Signature Options for shippers. Not available for all shipments or to all destinations.

  1. No Signature Required. FedEx may release the package without obtaining a signature.
  2. Indirect Signature Required. FedEx will obtain a signature in one of three ways:
    1. From someone at the delivery address; or
    2. From a neighbour, building manager or other person at a neighbouring address; or
    3. Where available, the recipient can sign a FedEx door tag or other FedEx-approved means to authorize release of the package without anyone present.

If delivery cannot be completed in these ways, FedEx may reattempt delivery. In Canada and the U.S., Indirect Signature Required is available for residential shipments only.

  1. Direct Signature Required. FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx may reattempt delivery.
  2. Adult Signature Required. For shipments to Canada, FedEx will obtain a signature from someone at least 19 years old (government-issued photo identification required) at the delivery address. For shipments to other destinations, FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities required. In all cases, if there is no eligible recipient at the delivery address, FedEx may reattempt delivery.
  3. Special handling fees may apply. See the FedEx Express Rate Guide for details.
  4. FedEx will follow its standard delivery procedures if a signature option is not selected. These procedures may include releasing a shipment without obtaining a signature. If you require a signature for a shipment, select an appropriate Delivery Signature Option.
  5. Choosing a Delivery Signature Option overrides a signature release.
  6. FedEx will assess the Delivery Signature Option charge if the shipper requests the Option, even if a signature is not obtained, or the Delivery Signature Option requested is not available, or FedEx is unable to provide a copy of the signature obtained at delivery.
  7. Also see the Liabilities Not Assumed, Pickup and Delivery, and Routing and Re-Routing sections.

Page 41, Liabilities Not Assumed

The following paragraphs are added after paragraph (EE):

(FF) Failing to obtain the signature option requested for shipments using FedEx Delivery Signature Options. (See Delivery Signature Options section.)

(GG) Shipments released without obtaining a signature at residential addresses. (See the Delivery Signature Options section.)

(HH) Shipments released without obtaining a signature at nonresidential addresses when release has been authorized by the shipper or recipient. (See the Delivery Signature Options section.)

Page 42, FedEx Money-Back Guarantee, (c) Exceptions

ORIGINAL

  1. The shipment was delayed due to an incorrect address or to the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package.

AMENDED

  1. The shipment was delayed due to an incorrect address or to the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package, including signatures requested pursuant to FedEx Delivery Signature Options.

Page 43, Pickup and Delivery Service

ORIGINAL

(e) All shipments within our direct service area are delivered to the recipient's physical address, but not necessarily to the recipient personally. Shipment addresses must always include the complete street address of the recipient, and telephone or fax number. In accordance with recipient's instructions, international and intra-Canada commercial packages can be left at designated locations without obtaining a signature. Intra-Canada residential packages may be released without obtaining a signature. The foregoing is true even if such packages are subject to a Signature Required Waiver and Agreement and/or have a "Signature Required" sticker affixed thereto. Packages cannot be delivered to post office boxes; however, post office box addresses are accepted in certain countries (excluding U.S.) provided a recipient telephone number is specified on the air waybill (See "Post Office Box Addresses", or call 1.800.GoFedEx 1.800.463.3339 for details on areas excepted).

AMENDED

(e) All shipments within our direct service area are delivered to the recipient's physical address, but not necessarily to the recipient personally. Shipment addresses must always include the complete street address of the recipient, and telephone or fax number. In accordance with recipient's instructions, international and intra-Canada commercial packages can be left at designated locations without obtaining a signature. Residential packages may be released without obtaining a signature (See Delivery Signature Options section). The foregoing is true even if such packages are subject to a Signature Required Waiver and Agreement and/or have a "Signature Required" sticker affixed thereto. Packages cannot be delivered to post office boxes; however, post office box addresses are accepted in certain countries (excluding U.S.) provided a recipient telephone number is specified on the air waybill (See "Post Office Box Addresses", or call 1.800.GoFedEx 1.800.463.3339 for details on areas excepted).

Page 47, Routing and Re-Routing

ORIGINAL

FedEx will determine the routing of all shipments, including using ground transportation, where appropriate. There are no stopping places which are agreed to at the time of tender of the shipment. We reserve the right to divert any shipment in order to facilitate its delivery (including the use of other carriers). Reroute does not apply to requests made by the recipient using FedEx Delivery Manager to request delivery to another address. See FedEx Delivery Manager Terms in the fedex.com Terms of Use.

AMENDED

FedEx will determine the routing of all shipments, including using ground transportation, where appropriate. There are no stopping places which are agreed to at the time of tender of the shipment. We reserve the right to divert any shipment in order to facilitate its delivery (including the use of other carriers). Reroute does not apply to requests made by the recipient using FedEx Delivery Manager to request delivery to another address. See FedEx Delivery Manager Terms in the fedex.com Terms of Use.

FedEx may not reroute shipments when Adult Signature Required has been selected or applied.

Amendment No. 1: FedEx Ground Terms and Conditions

Effective April 11, 2016, the 2016 FedEx Service Guide (Canadian Edition, Effective February 22, 2016) is amended as follows:

Page 51, "Billing Options"

ORIGINAL

(a) "Bill Sender" means the specified charges will be billed to the sender. Payment on the account must be current. The sender, within sixty (60) days of invoice date, may request an initial rebilling to another party, but all subsequent rebills will be only to the sender.

AMENDED

(a) "Bill Sender" means the specified charges will be billed to the sender. Payment on the account must be current. The sender may request an initial rebilling to another party, but all subsequent rebills will be only to the sender.

Page 59, "Returns"

ORIGINAL

Returns

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag, FedEx Print Return Label and FedEx Email Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. The terms and conditions of the FedEx Ground Tariff applicable to the original shipment (including, but not limited to, any declared value or limitation of liability) will govern the disposition of all claims in connection with said shipment, including any claim relative to the retrieval, inspection, call tag or return of said shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.

AMENDED

Returns

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag, FedEx Print Return Label and FedEx Email Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

Page 61, "International Service Conditions", the following new paragraph H is added after "G. Postal Codes and Telephone Numbers":

H. Return and Import Shipping Options. Shipments returned from the U.S. using FedEx Ground Return Options, or shipments initiated via the Create Import Shipment feature on fedex.ca, are governed by the FedEx Ground Tariff, U.S. edition. Consult fedex.ca/globalreturns for details on return shipments.

FOR SHIPMENTS INITIATED VIA THE CREATE IMPORT SHIPMENT FEATURE ON FEDEX.CA, NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES THE IMPORT SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.

Amendment No. 2: FedEx Ground Terms and Conditions

Effective April 18, 2016 the 2016 FedEx Service Guide (Canadian Edition, Effective February 22, 2016) is amended as follows:

Page 51, "Billing Options"

ORIGINAL

(b) "Bill Recipient" means the specified charges will be billed to the recipient (except for certain additional charges that are billed to the shipper, including, but not limited to, pickup fees, address correction fees, invalid or missing account number fees, and fees associated with Direct Signature Required. "Bill Recipient" should not be confused with C.O.D. service). In order to choose this billing option, the recipient's FedEx account number must be inputted into the shipper's electronic shipping solution at the time the package is processed and payment on the account must be current. If the recipient is billed initially and refuses to make payment for the shipment, the charges may be rebilled to a third party. If not paid by the third party, any additional rebilling will be to the sender's account. (See "Billing Special Handling Fees" in subsection "k".) The sender is liable for, and will be billed for, all charges and fees, plus all special handling fees, in the event recipient or any third party does not pay. If due to the charges the recipient's account exceeds credit limits with FedEx Ground, the sender will be billed automatically.

AMENDED

(b) "Bill Recipient" means the specified charges will be billed to the recipient (except for certain additional charges that are billed to the shipper, including, but not limited to, pickup fees, address correction fees, invalid or missing account number fees ). "Bill Recipient" should not be confused with C.O.D. service. In order to choose this billing option, the recipient's FedEx account number must be inputted into the shipper's electronic shipping solution at the time the package is processed and payment on the account must be current. If the recipient is billed initially and refuses to make payment for the shipment, the charges may be rebilled to a third party. If not paid by the third party, any additional rebilling will be to the sender's account. (See "Billing Special Handling Fees" in subsection "k".) The sender is liable for, and will be billed for, all charges and fees, plus all special handling fees, in the event recipient or any third party does not pay. If due to the charges the recipient's account exceeds credit limits with FedEx Ground, the sender will be billed automatically.

Page 54, the following Delivery Signature Options section is added before Dimensional Weight:

Delivery Signature Options

FedEx offers Delivery Signature Options for shippers. Not available for all shipments or to all destinations.

  1. No Signature Required. FedEx may release the package without obtaining a signature.
  2. Indirect Signature Required. FedEx will obtain a signature in one of three ways:
    1. From someone at the delivery address; or
    2. From a neighbour, building manager or other person at a neighbouring address; or
    3. Where available, the recipient can sign a FedEx door tag or other FedEx-approved means to authorize release of the package without anyone present.

If delivery cannot be completed in these ways, FedEx may reattempt delivery. Indirect Signature Required is available for residential shipments only.

  1. Direct Signature Required. FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx may reattempt delivery.
  2. Adult Signature Required. For shipments to Canada, FedEx will obtain a signature from someone at least 19 years old (government-issued photo identification required) at the delivery address. For shipments the U.S., FedEx will obtain a signature from someone at least 21 years old (government-issued photo identification required) at the delivery address. In all cases, if there is no eligible recipient at the delivery address, FedEx may reattempt delivery.
  3. Special handling fees may apply. See the FedEx Ground Rate Guide for details.
  4. FedEx will follow its standard delivery procedures if a signature option is not selected. These procedures may include releasing a shipment without obtaining a signature. If you require a signature for a shipment, select an appropriate Delivery Signature Option.
  5. Choosing a Delivery Signature Option overrides a signature release.
  6. FedEx will assess the Delivery Signature Option charge if the shipper requests the Option, even if a signature is not obtained, or the Delivery Signature Option requested is not available, or FedEx is unable to provide a copy of the signature obtained at delivery.
  7. Also see the Billing, Liabilities Not Assumed, Money-Back Guarantee Policy and Pickup and Delivery Service sections.

Page 55, Liabilities Not Assumed

The following paragraphs are added after paragraph (h) and the remaining paragraph letters are amended accordingly:

(i) Failing to obtain the signature option requested for shipments using FedEx Delivery Signature Options.

(j) Shipments released without obtaining a signature at residential addresses. (See the Delivery Signature Options and Pickup and Delivery sections.)

(k) Shipments released without obtaining a signature at nonresidential addresses when release has been authorized by the shipper or recipient. (See the Delivery Signature Options section.)

Page 56, Money-Back Guarantee Policy, Exceptions

ORIGINAL

  1. The shipment contained special instructions, including, but not limited to, FedEx Ground Call Tag Service and FedEx Ground Direct Signature Required.

AMENDED

  1. The shipment contained special instructions, including, but not limited to, FedEx Ground Call Tag Service and FedEx Delivery Signature Options.

Page 57, Pickup and Delivery Service, (b) Delivery Service

ORIGINAL

i. No Signature Specification: If the FedEx Ground Direct Signature Required option was NOT selected for a package, FedEx Ground will make three attempts to complete a delivery for no additional charge. A notice that delivery has been attempted will be left at the recipient's address after the first, second and third attempts. After the third delivery attempt, the package will be returned to the FedEx Ground terminal and held up to seven days while FedEx Ground attempts to contact the recipient. If the recipient cannot be contacted and the package delivered, the package will be returned to the shipper.

For business deliveries, the driver may, in his sole discretion, attempt an indirect delivery as any of such three delivery attempts. An "indirect delivery" is a delivery to a consignee other than the consignee named on the address label. The recipient of the indirect delivery must be a neighbour in close proximity to the actual consignee, and must agree to sign for the package. The delivery driver must note the indirect delivery in his delivery scanner, and then leave a completed doorknocker at the actual consignee's location detailing where the package was left.

For residential deliveries, the driver may, in his sole discretion, leave the package behind at a safe place without obtaining a signature or attempt an indirect delivery as any of such three delivery attempts. U.S. recipients can utilize FedEx Delivery Manager to authorize release of the package without anyone present.

If a shipment cannot be delivered or returned or if the shipper or recipient cannot be contacted, the shipment may be transferred or disposed of by FedEx Ground in its sole discretion, with or without notice, and the shipper, if known, agrees to pay any costs incurred in its disposal. FedEx Ground does not customarily contact shippers to notify them in advance of returning packages. No refund will be provided for the original shipping charges.

ii. Direct Signature Required: If the FedEx Ground Direct Signature Required option was selected for a package, FedEx Ground will make three attempts to complete a delivery for no additional charge. The driver will not leave the package behind without obtaining a signature nor attempt an indirect delivery. If such attempts to deliver the package and obtain a signature are unsuccessful, the package will be returned to the FedEx Ground terminal and held up to seven days while FedEx Ground attempts to contact the recipient. If the recipient cannot be contacted and the package delivered, the package will be returned to the shipper in accordance with (i) above.

AMENDED

i. FedEx Ground does not offer a restricted-delivery service and may deliver to someone other than the person or entity named as the recipient. We also may make an indirect delivery. An "indirect delivery" is a delivery to a consignee other than the consignee named on the address label. The recipient of the indirect delivery must be a neighbour in close proximity to the actual consignee, and must agree to sign for the package. The delivery driver must note the indirect delivery in his delivery scanner, and then leave a completed doorknocker at the actual consignee's location detailing where the package was left. For residential deliveries, the driver may, in his sole discretion, leave the package behind at a safe place without obtaining a signature if no conflicting FedEx Delivery Signature Option is selected. U.S. recipients can utilize FedEx Delivery Manager to authorize release of the package without anyone present. Where a signature is required, FedEx will make up to three attempts at delivery. A notice that delivery has been attempted will be left at the recipient's address after the first, second and third attempts. After the third delivery attempt, the package will be returned to the FedEx Ground terminal and held up to seven days while FedEx Ground attempts to contact the recipient. If the recipient cannot be contacted and the package delivered, the package will be returned to the shipper. (See the Delivery Signature Options section.).

If a shipment cannot be delivered or returned or if the shipper or recipient cannot be contacted, the shipment may be transferred or disposed of by FedEx Ground in its sole discretion, with or without notice, and the shipper, if known, agrees to pay any costs incurred in its disposal. FedEx Ground does not customarily contact shippers to notify them in advance of returning packages. No refund will be provided for the original shipping charges.

ii. [Intentionally omitted]

Page 59, Proof of Delivery

ORIGINAL

(a) Verification of Delivery. Shippers may obtain verbal proof of package delivery, including delivery date, by calling FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or at fedex.ca. There is no additional charge for this service.

(b) Direct Signature Required service provides enrolled shippers with a signature obtained at time of delivery for those packages specified by the shipper. Under the Direct Signature Required service: (1) the package will not be driver-released; (2) the package will not be forwarded to an address other than that indicated on the package; and (3) the package will not be indirectly delivered.

Enrolment is only required prior to shipping Direct Signature Required if regular reports are required and enrolled shippers must use Direct Signature Required barcodes. Once enrolled in the program, FedEx Ground will provide the shipper with their choice of letter of proofs of delivery, manifest proofs of delivery, or both, via any of the following media: fax, hardcopy, diskette, FTP (File Transfer Protocol) or CD-ROM. An additional charge will be assessed for each Direct Signature Required provided.

(c) Proof of Delivery (P.O.D.) Advantage. FedEx Ground may provide enrolled shippers with weekly or monthly reports of delivery information. P.O.D. Advantage reports contain preliminary delivery data. Signature is not guaranteed. Information is available by single account, national account or account group (non-national) and is provided so that shippers will have easy accessibility to delivery information. FedEx Ground does not intend or permit shipper status information to be used to file claims or to determine whether any individual shipment fails to meet FedEx Ground's service commitments. FedEx Ground will not be liable for its inability to provide P.O.D. information. An additional charge will be assessed for this service.

AMENDED

(a) Verification of Delivery. Shippers may obtain proof of package delivery, including delivery date, by calling FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or at fedex.ca. There is no additional charge for this service.

(b) Proof of Delivery (P.O.D.) Advantage. FedEx Ground may provide enrolled shippers with weekly or monthly reports of delivery information. P.O.D. Advantage reports contain preliminary delivery data. Signature is not guaranteed. Information is available by single account, national account or account group (non-national) and is provided so that shippers will have easy accessibility to delivery information. FedEx Ground does not intend or permit shipper status information to be used to file claims or to determine whether any individual shipment fails to meet FedEx Ground's service commitments. FedEx Ground will not be liable for its inability to provide P.O.D. information. An additional charge will be assessed for this service.