Service Guide Amendments



Important information regarding changes to FedEx Express and FedEx Ground services, terms and conditions and rates since the publication of the printed and the electronic versions of the 2012 FedEx Express Rate Guide (Effective January 2, 2012) and 2012 FedEx Ground Rate Guide (Effective January 2, 2012), Canadian Edition and the electronic version of the 2011 FedEx Service Guide (Effective June 1, 2011), Canadian Edition and the FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions are detailed below. Except as amended, modified or supplemented by the following, the printed and electronic versions of the 2012 FedEx Express Rate Guide and FedEx Ground Rate Guide and the electronic version of the 2011 FedEx Service Guide and the FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions shall remain in full force and effect.

Please use the links below to access recent amendments.





Amendment No. 1: FedEx Express Terms and Conditions

Effective November 1, 2011, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) will be amended as follows to reflect changes to the commitment time for FedEx International Express Freight and the availability of the FedEx Money-Back Guarantee for FedEx International Premium™ :

Page 2 is amended with respect to FedEx International Express Freight as follows :

ORIGINAL

Freight Services*

Your Shipping Need: 1 to 3 business days
Our Solution: FedEx International Express Freight

AMENDED

Freight Services*

Your Shipping Need: 2 to 3 business days (depending on availability)
Our Solution: FedEx International Express Freight

Page 12 is amended with respect to FedEx International Premium™ as follows:

ORIGINAL

FedEx International Premium™
Time-definite, high-priority, airport-to-airport delivery in typically 1 to 3 business days to more than 30 countries.** Ship virtually any size or commodity, including customs controlled items, consolidated shipments and dangerous goods.** Plus, it's supported by a money-back guarantee.*

AMENDED

FedEx International Premium™
Time-definite, high-priority, airport-to-airport delivery in typically 1 to 3 business days to more than 30 countries.** Ship virtually any size or commodity, including customs controlled items, consolidated shipments and dangerous goods.**

Page 13 is amended with respect to FedEx International Express Freight as follows:

ORIGINAL

FedEx® International Express Freight
Airport-to-airport delivery in 1, 2 or 3 business days to Asia, Europe, Australia, the Middle East, Latin America and the U.S. This service is for shipments of virtually any size or weight and can be used in conjunction with a freight forwarder, broker or agent of your choice.*†

AMENDED

FedEx® International Express Freight
Airport-to-airport delivery typically in 2 to 3 business days, depending on availability, to Asia, Europe, Australia, the Middle East, Latin America and the U.S. This service is for shipments of virtually any size or weight and can be used in conjunction with a freight forwarder, broker or agent of your choice.*†




Amendment No. 2: FedEx Express Terms and Conditions

Effective January 23, 2012, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 50, “Dangerous Goods”, is amended as follows:

ORIGINAL

Dangerous Goods 

Dangerous goods may not be shipped using FedEx EconomyTM, FedEx First Overnight®, or FedEx® International Economy services. Dry Ice is accepted for FedEx International First®, FedEx First Overnight®, FedEx 2Day®, FedEx Priority Overnight®, FedEx International PriorityTM, FedEx® International Priority Freight, FedEx® International Economy Freight, and FedEx 1Day® Freight services up to designated weight limits allowed. Notwithstanding the foregoing, inaccessible dangerous goods, as that term is defined by FedEx, are acceptable for FedEx® International Economy service for delivery from Canada to the U.S. only.

AMENDED

Dangerous Goods

Dangerous goods may not be shipped using FedEx EconomyTM, FedEx First Overnight®, or FedEx® International Economy services. Dry Ice is accepted for FedEx International First®, FedEx First Overnight®, FedEx 2Day®, FedEx Priority Overnight®, FedEx International Priority™, FedEx® International Priority Freight, FedEx® International Economy Freight, and FedEx 1Day® Freight services up to designated weight limits allowed. The Dry Ice Surcharge is applicable to the following services: FedEx First Overnight, FedEx Priority Overnight, FedEx 2Day, FedEx International First, FedEx International Priority, and FedEx International Economy (Canada to U.S. shipments only). If a shipment contains both dry ice and dangerous goods (accessible or inaccessible), only dangerous goods charges will be assessed (the Dry Ice Surcharge will not be assessed). Notwithstanding the foregoing, inaccessible dangerous goods, as that term is defined by FedEx, are acceptable for FedEx International Economy service for delivery from Canada to the U.S. only.




Amendment No. 1: FedEx Ground Terms and Conditions

Effective August 1, 2011, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 81, “Prohibited Items”, is amended as follows:

ORIGINAL

Prohibited Items

The following list summarizes items not accepted by FedEx Ground for transport. This list is not all-inclusive and is subject to change without notice. FedEx Ground reserves the right to open and inspect any package tendered to it for transportation. FedEx Ground will refuse and return any shipment that is considered unsafe or unlawful to transport. Shipper agrees not to tender any packages containing hazardous materials or dangerous goods for shipment, with the exception of “consumer commodities” and “limited quantities” as defined, labelled and packaged in accordance with the Transportation of Dangerous Goods Act and Regulations for intra-Canada shipments. Shipper agrees to declare on its manifest each package requiring additional handling.

The following items are prohibited from shipment within Canada and to the U.S.:
  • Alcoholic beverages.
  • Animals, such as birds, fish, reptiles, dead animals or animals that have been mounted.
  • Articles of unusual value, such as priceless art, jewellery, collectibles, and antiques.
  • Cash, coins, currency, stamps, negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash.
  • Common fireworks.
  • Containers of liquids with a volume exceeding 8 gallons (32 litres) or 70 lbs. (32 kg) in weight.
  • Cut flowers.
  • Dangerous goods or hazardous materials: corrosives, explosives, toxics, or other substances including Other Regulated Materials (ORM-Ds) controlled by the Federal Aviation Administration (FAA) and/or Transport Canada and Environment Canada.
  • Explosives, fireworks, flares, matches.
  • Firearms of any kind, ammunition, and gun parts.
  • Flammable goods.
  • Furs.
  • Hazardous materials, hazardous waste, including, but not limited to, used hypodermic needles, syringes or other medical wastes, and biohazards such as blood, urine, fluids and other noninfectious diagnostic specimens.
  • Human or animal remains, corpses, organs, embryos, body parts, or cremated or disinterred human remains.
  • Improperly packaged shipments.
  • Lottery tickets and gambling devices where prohibited by federal/national, provincial, state or local law.
  • Packages that are wet, leaking or that emit an odour of any kind.
  • Perishables, including, but not limited to, food, foodstuffs, beverages requiring refrigeration, pharmaceuticals.
  • Personal effects (i.e. household articles, household furnishings, and/or clothing, often associated with a customer relocating from one residence to another).
  • Plants, plant materials, seeds, including cut flowers.
  • Pornographic materials.
  • Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
  • Shipments that require FedEx Ground® to obtain any special license or permit for transportation, importation or exportation.
  • Tobacco, cigarettes, tobacco products.
  • Unaccompanied baggage.
  • Used gasoline tanks (filled or empty) or any used gasoline-powered device or equipment with an integral fuel tank (full or empty). New, empty gasoline tanks or gasoline-powered devices are acceptable in original unopened packaging.
  • Any articles which require a U.S. Department of State import license or a Canadian Export Permit.
  • Any shipment moving under an A.T.A. carnet.

Goods Prohibited by Law: No service shall be rendered by FedEx Ground in the transportation of any shipment which is prohibited by law or regulations of any national, provincial, or local government in the origin or destination countries. No service shall be rendered in the transportation of any hazardous materials/dangerous goods that are subject to regulation by the U.S. Department of Transportation (D.O.T.), the Federal Aviation Administration (FAA), the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), Transport Canada, Environment Canada, the Canadian Transportation of Dangerous Goods Act, the Canadian Environmental Protection Act, the Canadian Explosives Act, Canadian Atomic Energy Act, the Canadian Nuclear Safety and Control Act, any provincial Dangerous Goods Transportation Act or Environment Protection Act, or the U.S. Code of Federal Regulations, Title 49.

REVISED

Prohibited Items

The following list summarizes items not accepted by FedEx Ground for transport. This list is not all-inclusive and is subject to change without notice. FedEx Ground reserves the right to open and inspect any package tendered to it for transportation. FedEx Ground will refuse and return any shipment that is considered unsafe or unlawful to transport. Shipper agrees not to tender any packages containing hazardous materials or dangerous goods for shipment, with the exception of “consumer commodities” and “limited quantities” as defined, labelled and packaged in accordance with the Transportation of Dangerous Goods Act and Regulations for intra-Canada shipments. Shipper agrees to declare on its manifest each package requiring additional handling.

The following items are prohibited from shipment within Canada and to the U.S.:
  • Alcoholic beverages.
  • Animals, such as birds, fish, reptiles, dead animals or animals that have been mounted.
  • Articles of unusual value, such as priceless art, jewellery, collectibles, and antiques.
  • Cash, coins, currency, stamps, negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash.
  • Common fireworks.
  • Containers of liquids with a volume exceeding 8 gallons (32 litres) or 70 lbs. (32 kg) in weight.
  • Cut flowers.
  • Dangerous goods or hazardous materials: corrosives, explosives, toxics, or other substances including Other Regulated Materials (ORM-Ds) controlled by the Federal Aviation Administration (FAA) and/or Transport Canada and Environment Canada.
  • Explosives, fireworks, flares, matches.
  • Firearms of any kind, ammunition, and gun parts.
  • Flammable goods.
  • Furs.
  • Hazardous materials, hazardous waste, including, but not limited to, used hypodermic needles, syringes or other medical wastes, and biohazards such as blood, urine, fluids and other noninfectious diagnostic specimens.
  • Human or animal remains, corpses, organs, embryos, body parts, or cremated or disinterred human remains.
  • Improperly packaged shipments.
  • Lottery tickets and gambling devices where prohibited by federal/national, provincial, state or local law.
  • Packages that are wet, leaking or that emit an odour of any kind.
  • Perishables, including, but not limited to, food, foodstuffs, beverages requiring refrigeration, pharmaceuticals.
  • Plants, plant materials, seeds, including cut flowers.
  • Pornographic materials.
  • Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
  • Shipments that require FedEx Ground® to obtain any special license or permit for transportation, importation or exportation.
  • Tobacco, cigarettes, tobacco products.
  • Unaccompanied baggage.
  • Used gasoline tanks (filled or empty) or any used gasoline-powered device or equipment with an integral fuel tank (full or empty). New, empty gasoline tanks or gasoline-powered devices are acceptable in original unopened packaging.
  • Any articles which require a U.S. Department of State import license or a Canadian Export Permit.
  • Any shipment moving under an A.T.A. carnet.

Personal Items: Personal items declared as personal effects or unaccompanied baggage are prohibited from shipment to the U.S. (Personal items not declared as personal effects are acceptable; duties and taxes may apply).

Goods Prohibited by Law: No service shall be rendered by FedEx Ground in the transportation of any shipment which is prohibited by law or regulations of any national, provincial, or local government in the origin or destination countries. No service shall be rendered in the transportation of any hazardous materials/dangerous goods that are subject to regulation by the U.S. Department of Transportation (D.O.T.), the Federal Aviation Administration (FAA), the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), Transport Canada, Environment Canada, the Canadian Transportation of Dangerous Goods Act, the Canadian Environmental Protection Act, the Canadian Explosives Act, Canadian Atomic Energy Act, the Canadian Nuclear Safety and Control Act, any provincial Dangerous Goods Transportation Act or Environment Protection Act, or the U.S. Code of Federal Regulations, Title 49.




Amendment No. 2: FedEx Ground Terms and Conditions

Effective January 23, 2012, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 75, “Dimensional Weight”, is amended as follows:

ORIGINAL

Dimensional Weight (Volumetric Weight)

Transportation charges may be assessed based on dimensional weight, which is a volumetric standard. Dimensional-weight pricing is applicable on a per-package basis. For intra-Canada packages, dimensional weight is calculated by multiplying length by width by height of each package and dividing it by 166 cubic inches per pound (if multiplied in inches) or by 6,000 cubic centimetres per kilogram (if multiplied in centimetres). For packages shipped from Canada to the U.S., dimensional weight is calculated by multiplying length by width by height of each package and dividing by 139 cubic inches per pound (if multiplied in inches) or by 5,000 cubic centimetres per kilogram (if multiplied in centimetres). If the total is less than 5,184 cubic inches or 84,951 cubic centimetres, dimensional weight does not apply. See the Dimensional Weight description in the FedEx Ground Rate Guide for additional details. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. Customers who fail to apply the dimensional-weight calculation to a package may be assessed dimensional-weight charges from FedEx. FedEx Ground reserves the right to modify or amend the Dimensional Weight standard without notice.

AMENDED

Dimensional Weight (Volumetric Weight)

Transportation charges may be assessed based on dimensional weight, which is a volumetric standard. Dimensional-weight pricing is applicable on a per-package basis. For intra-Canada packages, dimensional weight is calculated by multiplying length by width by height of each package and dividing it by 166 cubic inches per pound (if multiplied in inches) or by 6,000 cubic centimetres per kilogram (if multiplied in centimentres). For packages shipped from Canada to the U.S., dimensional weight is calculated by multiplying length by width by height of each package and dividing by 139 cubic inches per pound (if multiplied in inches) or by 5,000 cubic centimetres per kilogram (if multiplied in centimetres). If the total is less than 5,184 cubic inches or 84,951 cubic centimetres, dimensional weight does not apply. See the Dimensional Weight description in the FedEx Ground Rate Guide for additional details. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. If the actual weight or dimensional weight exceeds 150 lbs. (68 kg) then the prorated per-pound rate will be used. For more information on unauthorized packages and applicable fees, please refer to the FedEx Ground Rate Guide. FedEx Ground reserves the right to modify or amend the Dimensional Weight standard without notice.




Amendment No 1: FedEx International Premium and FedEx International Express Freight Terms and Conditions

Effective November 1, 2011, the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions will be amended as follows:

Section 10 of the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions is amended as follows:

ORIGINAL

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights with a Money-Back Guarantee. (See the Money-Back Guarantee section in these Terms and Conditions).

AMENDED

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights to major world markets.

Section 32 of the of FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions is amended and removed in its entirety.