Service Guide Amendments


Important information regarding changes to FedEx Express and FedEx Ground services, terms and conditions and rates since the publication of the printed and the electronic versions of the 2012 FedEx Express Rate Guide (Effective January 2, 2012) and 2012 FedEx Ground Rate Guide (Effective January 2, 2012), Canadian Edition and the electronic version of the 2011 FedEx Service Guide (Effective June 1, 2011), Canadian Edition and the FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions are detailed below. Except as amended, modified or supplemented by the following, the printed and electronic versions of the 2012 FedEx Express Rate Guide and FedEx Ground Rate Guide and the electronic version of the 2011 FedEx Service Guide and the FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions shall remain in full force and effect.

Please use the links below to access recent amendments.


Amendment No.1: FedEx Service Guide (Account Management) 

Page 39 is amended with respect to Section 11, Account Management as follows:

The following section is added immediately after the section “Invoice Options” :

FedEx Billing Online 

FedEx Billing Online is a virtual office assistant that is available 24/7. It will help you perform FedEx Express® and FedEx Ground® invoice-related tasks quickly and conveniently in a secure password-protected environment. You will be able to:

  • View accounts at the invoice level, shipment-detail level or both.
  • View duty and tax invoices
  • Download, print and save invoices in a variety of formats, create customized reports and integrate invoice data with your accounts payable system.
  • Receive automatic notifications for new invoices
  • Assign privileges to multiple account users.
  • Dispute shipment charges or request adjustments.


To register for FedEx Billing Online, visit fedex.ca/invoice.

Amendment No. 2: FedEx Service Guide (Account Management)

Effective October 9, 2012 Page 6 of the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended by adding the following to "Return Options":

FedEx Global Returns makes it easy to manage customer returns by enabling you to use the same electronic shipping solution for creating both your outbound and inbound global print return labels.

Amendment No. 3: FedEx Service Guide (Account Management)

Effective September 2, 2013, pages 2 and 9 of the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) are amended with respect to the delivery commitment times for FedEx 2Day® and FedEx Economy® Services as follows:

Page 2 is amended as follows:

ORIGINAL

Intra-Canada Services*

Your Shipping Need Our Solution
  • 5 p.m. in 1 to 2 business days to most metropolitan areas
FedEx 2Day®
  • 5 p.m. in 1 to 3 business days to most metropolitan areas
FedEx EconomyTM


AMENDED

Intra-Canada Services*

Your Shipping Need Our Solution
  • Second business day by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas
FedEx 2Day®
  • 1 to 3 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas
FedEx Economy®


Page 9 is amended as follows:

ORIGINAL

FedEx 2Day®
Choose FedEx 2Day for delivery by 5 p.m. the second business day to most metropolitan areas for envelopes and packages up to 150 lbs. (68 kg).**

FedEx EconomyTM
Choose FedEx Economy for delivery in 1 to 3 business days by 5 p.m. to most metropolitan areas for envelopes and packages up to 150 lbs. (68 kg).**

AMENDED

FedEx 2Day®
Choose FedEx 2Day for delivery by 5 p.m. the second business day to businesses and by 8 p.m. to residences in most metropolitan areas for envelopes and packages up to 150 lbs. (68 kg).**

FedEx Economy®
Choose FedEx Economy for delivery in 1 to 3 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas for envelopes and packages up to 150 lbs. (68 kg).**

Amendment No. 1: FedEx Express Terms and Conditions 

Effective November 1, 2011, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) will be amended as follows to reflect changes to the commitment time for FedEx International Express Freight and the availability of the FedEx Money-Back Guarantee for FedEx International Premium™ :

Page 2 is amended with respect to FedEx International Express Freight as follows :

ORIGINAL

Freight Services*

Your Shipping Need: 1 to 3 business days
Our Solution: FedEx International Express Freight

AMENDED

Freight Services*

Your Shipping Need: 2 to 3 business days (depending on availability)
Our Solution: FedEx International Express Freight

Page 12 is amended with respect to FedEx International Premium™ as follows:

ORIGINAL

FedEx International Premium™
Time-definite, high-priority, airport-to-airport delivery in typically 1 to 3 business days to more than 30 countries.** Ship virtually any size or commodity, including customs controlled items, consolidated shipments and dangerous goods.** Plus, it's supported by a money-back guarantee.*

AMENDED

FedEx International Premium™
Time-definite, high-priority, airport-to-airport delivery in typically 1 to 3 business days to more than 30 countries.** Ship virtually any size or commodity, including customs controlled items, consolidated shipments and dangerous goods.**

Page 13 is amended with respect to FedEx International Express Freight as follows:

ORIGINAL

FedEx® International Express Freight
Airport-to-airport delivery in 1, 2 or 3 business days to Asia, Europe, Australia, the Middle East, Latin America and the U.S. This service is for shipments of virtually any size or weight and can be used in conjunction with a freight forwarder, broker or agent of your choice.*

AMENDED

FedEx® International Express Freight
Airport-to-airport delivery typically in 2 to 3 business days, depending on availability, to Asia, Europe, Australia, the Middle East, Latin America and the U.S. This service is for shipments of virtually any size or weight and can be used in conjunction with a freight forwarder, broker or agent of your choice.* 

Amendment No. 2: FedEx Express Terms and Conditions 

Effective January 23, 2012, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 50, “Dangerous Goods”, is amended as follows:

ORIGINAL

Dangerous Goods

Dangerous goods may not be shipped using FedEx Economy&trade, FedEx First Overnight®, or FedEx®International Economy services. Dry Ice is accepted for FedEx International First®, FedEx First Overnight®, FedEx 2Day®, FedEx Priority Overnight®, FedEx International Priority&trade, FedEx®International Priority Freight, FedEx®International Economy Freight, and FedEx 1Day®Freight services up to designated weight limits allowed. Notwithstanding the foregoing, inaccessible dangerous goods, as that term is defined by FedEx, are acceptable for FedEx®International Economy service for delivery from Canada to the U.S. only.

AMENDED

Dangerous Goods

Dangerous goods may not be shipped using FedEx Economy&trade, FedEx First Overnight®, or FedEx®International Economy services. Dry Ice is accepted for FedEx International First®, FedEx First Overnight®, FedEx 2Day®, FedEx Priority Overnight®, FedEx International Priority™, FedEx®International Priority Freight, FedEx®International Economy Freight, and FedEx 1Day®Freight services up to designated weight limits allowed. The Dry Ice Surcharge is applicable to the following services: FedEx First Overnight, FedEx Priority Overnight, FedEx 2Day, FedEx International First, FedEx International Priority, and FedEx International Economy (Canada to U.S. shipments only). If a shipment contains both dry ice and dangerous goods (accessible or inaccessible), only dangerous goods charges will be assessed (the Dry Ice Surcharge will not be assessed). Notwithstanding the foregoing, inaccessible dangerous goods, as that term is defined by FedEx, are acceptable for FedEx International Economy service for delivery from Canada to the U.S. only.


Amendment No. 3: FedEx Express Terms and Conditions 

Effective July , 2012, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 44, paragraph 6 under “Invoice adjustments/overcharges”, is amended as follows:

ORIGINAL

6. If you choose to send your request for an invoice adjustment for non-service-related failure separately from your remittance statement, please send your request to:

Federal Express Canada Ltd.
P.O. Box 4626 Toronto STN A
Toronto, ON M5W 5B4

AMENDED

6. If you choose to send your request for an invoice adjustment for non-service-related failure separately from your remittance statement, please use our online billing application at fedex.ca, FedEx Billing Online (if you are a registered user) or send your request to:

Federal Express Canada Ltd.
P.O. Box 4626 Toronto STN A
Toronto, ON M5W 5B4

Page 57, paragraph 1 under “(d) “Refund or Credit Requests”, is amended as follows

ORIGINAL

1. No written requests for refunds or credits will be accepted. To request a refund or credit online, complete the FedEx Money-Back Guarantee Claim Form available at fedex.ca and follow the associated instructions. To request a refund or credit by telephone, call 1.800.GoFedEx 1.800.463.3339.

AMENDED

1. No written requests for refunds or credits will be accepted. To request a refund or credit online, complete the FedEx Money-Back Guarantee Claim Form available at fedex.ca and follow the associated instructions or use our online billing application at fedex.ca, FedEx Billing Online (if you are a registered user). To request a refund or credit by telephone, call 1.800.GoFedEx 1.800.463.3339.

Amendment No. 4: FedEx Express Terms and Conditions

Effective October 17, 2012 the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 40, under "Table of Contents" is amended by adding:

Return Options………………………………………..65

Page 50 is amended by adding the following paragraph:

Shipments containing dangerous goods (except for dry ice) are not eligible for using the FedEx Print Return Label.

Page 52 is amended by adding the following paragraphs:

(n) The maximum declared value for a return shipment generated by the FedEx Print Return Label is $100 unless a higher value is declared in accordance with this section of the Guide.

(o) We are not liable for any damage to a shipment or any claim arising out of the use of the FedEx Print Return Label unless the shipment was lost during delivery or there was visible damage noted by the FedEx courier at the time of delivery. We are not liable for any concealed damage to items returned using FedEx Print Return Label. Receipt of the shipment by the recipient without notice of damage on delivery is prima facie evidence that the shipment was delivered in good condition. Our liability for any loss or damage will not exceed the actual amount of the damage or the declared-value amount, whichever is lower. All other terms and conditions related to FedEx Express claims regulations apply for shipments sent via FedEx Print Return Label.

Page 53 is amended as follows:

ORIGINAL

You are responsible for, and warrant your compliance with, all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which your shipment may be carried.

AMENDED

You are responsible for, and warrant your compliance with, all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which your shipment may be carried. Any FedEx Returns service shipments that are forwarded to a third country must also comply with the export control requirements of the original merchant country.

Page 56 is amended as follows:

ORIGINAL

4. The shipment was undeliverable or returned

AMENDED

4. The shipment was undeliverable or returned (including, but not limited to, returns generated by the FedEx Print Return Label option).

Page 65 is amended by adding the following section immediately before the section "Routing and Rerouting:"

Return Options. FedEx Print Return Label is subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using the FedEx Print Return Label service option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

Amendment No. 5: FedEx Express Terms and Conditions

Effective August 1, 2012 the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 10 "FedEx International First" is amended as follows:

ORIGINAL

FedEx International First®

Count on FedEx International First for customs-cleared, door-to-door, early-morning delivery of urgent packages up to 150 lbs. (68 kg) to the U.S., Europe and Asia. You can ship Monday to Friday from most major centres in Canada to more than 90 U.S. markets and eight European countries (Belgium, France, Germany, Italy, the Netherlands, Spain, Switzerland and the United Kingdom). Shipments are delivered by 8 a.m. the next business day to most U.S. locations, by 9 a.m. the second business day to select cities in Europe and by 10 a.m. the third business day to select cities in Asia.*

**Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339 for more information.

AMENDED

FedEx International First®

Count on FedEx International First for customs-cleared, door-to-door, early-morning delivery of urgent packages up to 150 lbs. (68 kg) from most major centres in Canada to more than 90 U.S. markets, 11 European countries (Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Spain, Switzerland and the United Kingdom), Latin America, Asia, and Australia. Shipments are delivered by*:

  • 8 a.m. the next business day to most U.S. locations
  • 10 a.m. the next business day to Latin America (by 10 a.m. the second business day for non-document shipments)
  • 9 a.m. the second business day to select cities in Europe
  • 10 a.m. the third business day to select cities in Asia and Australia.



Import delivery to select Canadian postal codes from more than 50 countries, including the Caribbean islands in typically 1 to 5 business days by 10:00 a.m.**

* Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339 for more information.

** The terms and conditions of the country of origin apply to Canadian import shipments.

Amendment No. 1: FedEx Ground Terms and Conditions

Effective August 1, 2011, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 81, “Prohibited Items”, is amended as follows:

ORIGINAL

Prohibited Items

The following list summarizes items not accepted by FedEx Ground for transport. This list is not all-inclusive and is subject to change without notice. FedEx Ground reserves the right to open and inspect any package tendered to it for transportation. FedEx Ground will refuse and return any shipment that is considered unsafe or unlawful to transport. Shipper agrees not to tender any packages containing hazardous materials or dangerous goods for shipment, with the exception of “consumer commodities” and “limited quantities” as defined, labelled and packaged in accordance with the Transportation of Dangerous Goods Act and Regulations for intra-Canada shipments. Shipper agrees to declare on its manifest each package requiring additional handling.

The following items are prohibited from shipment within Canada and to the U.S.:

  • Alcoholic beverages.
  • Animals, such as birds, fish, reptiles, dead animals or animals that have been mounted.
  • Articles of unusual value, such as priceless art, jewellery, collectibles, and antiques.
  • Cash, coins, currency, stamps, negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash.
  • Common fireworks.
  • Containers of liquids with a volume exceeding 8 gallons (32 litres) or 70 lbs. (32 kg) in weight.
  • Cut flowers.
  • Dangerous goods or hazardous materials: corrosives, explosives, toxics, or other substances including Other Regulated Materials (ORM-Ds) controlled by the Federal Aviation Administration (FAA) and/or Transport Canada and Environment Canada.
  • Explosives, fireworks, flares, matches.
  • Firearms of any kind, ammunition, and gun parts.
  • Flammable goods.
  • Furs.
  • Hazardous materials, hazardous waste, including, but not limited to, used hypodermic needles, syringes or other medical wastes, and biohazards such as blood, urine, fluids and other noninfectious diagnostic specimens.
  • Human or animal remains, corpses, organs, embryos, body parts, or cremated or disinterred human remains.
  • Improperly packaged shipments.
  • Lottery tickets and gambling devices where prohibited by federal/national, provincial, state or local law.
  • Packages that are wet, leaking or that emit an odour of any kind.
  • Perishables, including, but not limited to, food, foodstuffs, beverages requiring refrigeration, pharmaceuticals.
  • Personal effects (i.e. household articles, household furnishings, and/or clothing, often associated with a customer relocating from one residence to another).
  • Plants, plant materials, seeds, including cut flowers.
  • Pornographic materials.
  • Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
  • Shipments that require FedEx Ground® to obtain any special license or permit for transportation, importation or exportation.
  • Tobacco, cigarettes, tobacco products.
  • Unaccompanied baggage.
  • Used gasoline tanks (filled or empty) or any used gasoline-powered device or equipment with an integral fuel tank (full or empty). New, empty gasoline tanks or gasoline-powered devices are acceptable in original unopened packaging.
  • Any articles which require a U.S. Department of State import license or a Canadian Export Permit.
  • Any shipment moving under an A.T.A. carnet.


Goods Prohibited by Law: No service shall be rendered by FedEx Ground in the transportation of any shipment which is prohibited by law or regulations of any national, provincial, or local government in the origin or destination countries. No service shall be rendered in the transportation of any hazardous materials/dangerous goods that are subject to regulation by the U.S. Department of Transportation (D.O.T.), the Federal Aviation Administration (FAA), the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), Transport Canada, Environment Canada, the Canadian Transportation of Dangerous Goods Act, the Canadian Environmental Protection Act, the Canadian Explosives Act, Canadian Atomic Energy Act, the Canadian Nuclear Safety and Control Act, any provincial Dangerous Goods Transportation Act or Environment Protection Act, or the U.S. Code of Federal Regulations, Title 49.

REVISED

Prohibited Items

The following list summarizes items not accepted by FedEx Ground for transport. This list is not all-inclusive and is subject to change without notice. FedEx Ground reserves the right to open and inspect any package tendered to it for transportation. FedEx Ground will refuse and return any shipment that is considered unsafe or unlawful to transport. Shipper agrees not to tender any packages containing hazardous materials or dangerous goods for shipment, with the exception of “consumer commodities” and “limited quantities” as defined, labelled and packaged in accordance with the Transportation of Dangerous Goods Act and Regulations for intra-Canada shipments. Shipper agrees to declare on its manifest each package requiring additional handling.

The following items are prohibited from shipment within Canada and to the U.S.:

  • Alcoholic beverages.
  • Animals, such as birds, fish, reptiles, dead animals or animals that have been mounted.
  • Articles of unusual value, such as priceless art, jewellery, collectibles, and antiques.
  • Cash, coins, currency, stamps, negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash.
  • Common fireworks.
  • Containers of liquids with a volume exceeding 8 gallons (32 litres) or 70 lbs. (32 kg) in weight.
  • Cut flowers.
  • Dangerous goods or hazardous materials: corrosives, explosives, toxics, or other substances including Other Regulated Materials (ORM-Ds) controlled by the Federal Aviation Administration (FAA) and/or Transport Canada and Environment Canada.
  • Explosives, fireworks, flares, matches.
  • Firearms of any kind, ammunition, and gun parts.
  • Flammable goods.
  • Furs.
  • Hazardous materials, hazardous waste, including, but not limited to, used hypodermic needles, syringes or other medical wastes, and biohazards such as blood, urine, fluids and other noninfectious diagnostic specimens.
  • Human or animal remains, corpses, organs, embryos, body parts, or cremated or disinterred human remains.
  • Improperly packaged shipments.
  • Lottery tickets and gambling devices where prohibited by federal/national, provincial, state or local law.
  • Packages that are wet, leaking or that emit an odour of any kind.
  • Perishables, including, but not limited to, food, foodstuffs, beverages requiring refrigeration, pharmaceuticals.
  • Plants, plant materials, seeds, including cut flowers.
  • Pornographic materials.
  • Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
  • Shipments that require FedEx Ground® to obtain any special license or permit for transportation, importation or exportation.
  • Tobacco, cigarettes, tobacco products.
  • Unaccompanied baggage.
  • Used gasoline tanks (filled or empty) or any used gasoline-powered device or equipment with an integral fuel tank (full or empty). New, empty gasoline tanks or gasoline-powered devices are acceptable in original unopened packaging.
  • Any articles which require a U.S. Department of State import license or a Canadian Export Permit.
  • Any shipment moving under an A.T.A. carnet.



Personal Items: Personal items declared as personal effects or unaccompanied baggage are prohibited from shipment to the U.S. (Personal items not declared as personal effects are acceptable; duties and taxes may apply).

Goods Prohibited by Law: No service shall be rendered by FedEx Ground in the transportation of any shipment which is prohibited by law or regulations of any national, provincial, or local government in the origin or destination countries. No service shall be rendered in the transportation of any hazardous materials/dangerous goods that are subject to regulation by the U.S. Department of Transportation (D.O.T.), the Federal Aviation Administration (FAA), the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), Transport Canada, Environment Canada, the Canadian Transportation of Dangerous Goods Act, the Canadian Environmental Protection Act, the Canadian Explosives Act, Canadian Atomic Energy Act, the Canadian Nuclear Safety and Control Act, any provincial Dangerous Goods Transportation Act or Environment Protection Act, or the U.S. Code of Federal Regulations, Title 49.

Amendment No. 2: FedEx Ground Terms and Conditions

Effective January 23, 2012, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 75, “Dimensional Weight”, is amended as follows:

ORIGINAL

Dimensional Weight (Volumetric Weight)

Transportation charges may be assessed based on dimensional weight, which is a volumetric standard. Dimensional-weight pricing is applicable on a per-package basis. For intra-Canada packages, dimensional weight is calculated by multiplying length by width by height of each package and dividing it by 166 cubic inches per pound (if multiplied in inches) or by 6,000 cubic centimetres per kilogram (if multiplied in centimetres). For packages shipped from Canada to the U.S., dimensional weight is calculated by multiplying length by width by height of each package and dividing by 139 cubic inches per pound (if multiplied in inches) or by 5,000 cubic centimetres per kilogram (if multiplied in centimetres). If the total is less than 5,184 cubic inches or 84,951 cubic centimetres, dimensional weight does not apply. See the Dimensional Weight description in the FedEx Ground Rate Guide for additional details. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. Customers who fail to apply the dimensional-weight calculation to a package may be assessed dimensional-weight charges from FedEx. FedEx Ground reserves the right to modify or amend the Dimensional Weight standard without notice.

AMENDED

Dimensional Weight (Volumetric Weight)

Transportation charges may be assessed based on dimensional weight, which is a volumetric standard. Dimensional-weight pricing is applicable on a per-package basis. For intra-Canada packages, dimensional weight is calculated by multiplying length by width by height of each package and dividing it by 166 cubic inches per pound (if multiplied in inches) or by 6,000 cubic centimetres per kilogram (if multiplied in centimentres). For packages shipped from Canada to the U.S., dimensional weight is calculated by multiplying length by width by height of each package and dividing by 139 cubic inches per pound (if multiplied in inches) or by 5,000 cubic centimetres per kilogram (if multiplied in centimetres). If the total is less than 5,184 cubic inches or 84,951 cubic centimetres, dimensional weight does not apply. See the Dimensional Weight description in the FedEx Ground Rate Guide for additional details. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. If the actual weight or dimensional weight exceeds 150 lbs. (68 kg) then the prorated per-pound rate will be used. For more information on unauthorized packages and applicable fees, please refer to the FedEx Ground Rate Guide. FedEx Ground reserves the right to modify or amend the Dimensional Weight standard without notice.

Amendment No. 3: FedEx Ground Terms and Conditions

Effective July 2012, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows:

Page 70, paragraph 4 under “Invoice Adjustments/Overcharges”, is amended as follows:

ORIGINAL

4. If you choose to send the invoice adjustment request separately from the remittance statement, please send to:

Federal Express Canada Ltd.
P.O. Box 4626 Toronto STN A
Toronto, ON
M5W 5B4

For additional information or assistance regarding billing issues, please contact 1.800.GoFedEx 1.800.463.3339 and select the invoice adjustments option to speak to a representative during normal business hours.

AMENDED

4. If you choose to send the invoice adjustment request separately from the remittance statements please use our online billing application at fedex.ca, FedEx Billing Online (if you are a registered user) or send to:

Federal Express Canada Ltd.
P.O. Box 4626 Toronto STN A
Toronto, ON
M5W 5B4

Page 78, paragraph 1 under “Refund or Credit Requests”, is amended as follows:

ORIGINAL

1. You may request a refund or credit due to a service failure by submitting your request for an invoice adjustment via the FedEx Ground telephone invoice adjustment system by calling 1.800.GoFedEx 1.800.463.3339 or by completing the applicable FedEx Money-Back Guarantee request form at fedex.ca (the “FedEx Ground® Approved Channels”).

AMENDED

1. You may request a refund or credit due to a service failure by submitting your request for an invoice adjustment via the FedEx Ground telephone invoice adjustment system by calling 1.800.GoFedEx 1.800.463.3339, use our online billing application at fedex.ca, FedEx Billing Online (if you are a registered user) or complete the applicable FedEx Money-Back Guarantee request form at fedex.ca (the “FedEx Ground® Approved Channels”).

Amendment No. 4: FedEx Ground Terms and Conditions

Effective October 17, 2012, the 2011 FedEx Service Guide (Canadian Edition, June 1, 2011) is amended as follows: Page 65 is amended as follows:

(c) FedEx Print Return Label........................83

Page 78 is amended as follows:

ORIGINAL

11. The shipment was undeliverable or returned

AMENDED

11. The shipment was undeliverable or returned (including, but not limited to, returns generated by the FedEx Print Return Label option).

Page 83 is amended as follows:

ORIGINAL

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP") and FedEx Ground® Call Tag. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions.

(a) Package Returns Program (PRP)

Written authorization from FedEx Ground is required to participate in the Package Returns Program (PRP). The maximum liability assumed by FedEx Ground for packages returned through PRP is limited to $100 unless a higher value is declared, up to a maximum of $1,000, at time of tender and a greater charge paid (see the Declared Value and Limits of Liability section). FedEx Ground shall not be liable for any damage to a shipment or claim arising out of the use of PRP unless the package was lost during shipment or there was visible damage noted by the driver at the time of delivery. FedEx Ground shall not be liable for any concealed damage for items returned by using PRP. Receipt of a shipment without written notice of damage on the delivery record is prima facie evidence that the shipment was delivered in good condition. The FedEx Ground liability for any loss or damage arising out of an authorized PRP shipment shall never exceed the actual amount of damage or the declared amount, whichever is lower. All other terms and conditions related to FedEx Ground claims regulations shall apply for packages shipped through the use of PRP. Unless specifically permitted by FedEx Ground, shipper agrees to use the PRP program only for those packages which shipper originally tendered to FedEx Ground for outbound, prepaid transport.

AMENDED

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag and FedEx Print Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. The terms and conditions of the FedEx Ground Tariff applicable to the original shipment (including, but not limited to, any declared value or limitation of liability) will govern the disposition of all claims in connection with said shipment, including any claim relative to the retrieval, inspection, call tag or return of said shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

(a) Package Returns Program (PRP)

Written authorization from FedEx Ground is required to participate in the Package Returns Program (PRP). The maximum liability assumed by FedEx Ground for packages returned through PRP is limited to $100 unless a higher value is declared, up to a maximum of $1,000, at time of tender and a greater charge paid (see the Declared Value and Limits of Liability section). The maximum liability assumed for FedEx Print Return Label is limited to the sum of $100 unless a higher value is declared at time of tender and a greater charge paid as provided in the FedEx Service Guide. See the Declared Value and Limits of Liability section for additional details. The shipper may declare a value up to $50,000 for packages returned through the FedEx Ground Call Tag. The declared value of the FedEx Ground Call Tag may not exceed the value of the declared value on the original shipment. The shipper may not declare a value for a package returned to FedEx Ground through a damage call tag. FedEx Ground shall not be liable for any damage to a shipment or claim arising out of the use of a return option unless the package was lost during shipment or there was visible damage noted by the driver at time of delivery. FedEx Ground shall not be liable for any concealed damage for items returned by using PRP, FedEx Print Return Label. Receipt of a shipment without written notice of damage on the delivery record is prima facie evidence that the shipment was delivered in good condition. The FedEx Ground liability for any loss or damage arising out of an authorized return shipment shall never exceed the actual amount of damage or the declared amount, whichever is lower. All other terms and conditions related to FedEx Ground claims regulations and, as a whole, the tariff, shall apply for packages shipped through the use of a FedEx Ground return option.

Amendment No 1: FedEx International Premium and FedEx International Express Freight Terms and Conditions

Effective November 1, 2011, the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions will be amended as follows:

Section 10 of the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions is amended as follows:

ORIGINAL

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights with a Money-Back Guarantee. (See the Money-Back Guarantee section in these Terms and Conditions).

AMENDED

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights to major world markets.

Section 32 of the of FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions is amended and removed in its entirety.