FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

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Shipping

How can I stop the delivery of my FedEx Express® package and have it returned to me?

To request your delivery be cancelled and your package returned to the original shipment address, log in to your FedEx account, go to our tracking page, and follow these steps:

  1. Enter your tracking number.
  2. Select Manage Delivery, then Return to Shipper.
  3. Use the Reason for Return dropdown to let us know why the package is being returned (undeliverable address, suspected fraud, the recipient didn’t pay, it’s the wrong item, recipient changed their mind, other). Then click Continue.
  4. Enter your contact info, in case we need to reach out to you, then click Submit.
  5. Make note of your case number and click Done.

For help with FedEx Ground® packages or other packages that weren’t shipped via FedEx Express, contact customer support.

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Did you know?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.

Did you know?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.