FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

alt=""
alt=""

Shipping

How can I report a missing FedEx Express® package?

When I track my FedEx Express® package, it shows it was delivered, but my recipient can’t find it. How do I dispute a delivery or report it missing?

  1. If your package’s tracking status says it was delivered, but your recipient can’t find it, log in to your FedEx account, go to our tracking page, and follow these steps:
  2. Enter your tracking number or reference number.
  3. Select Manage Delivery, then Report Missing Package.
  4. Confirm that your recipient has checked everywhere the package might have been left by our driver and click Yes.
  5. Enter your contact information, including your name, phone number, and email address (optional).
  6. Tell us your preferred method of contact—text or email—and confirm that it’s okay for us to contact you.
  7. Click Submit, and you’ll receive a case number assigned to your report.
  8. Click Done. We’ll contact you as soon as possible to help locate your missing package.

For help with missing FedEx Ground® packages or other packages that weren’t shipped via FedEx Express, contact customer support.