FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

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Shipping

How can I request to have a FedEx Express® package redirected and held at another location for pickup by the recipient?

To redirect your package and have it held for pickup at a secure FedEx location or participating retail partner, log in to your FedEx account, go to our tracking page, and follow these steps:

  1. Enter your tracking number or reference number.
  2. Select Manage Delivery, then Hold at Location.
  3. Click Continue to acknowledge that requesting that your package be held for pickup may change your delivery date. You also have the option to cancel the request by selecting Nevermind.
  4. From the options provided, choose the location where you want your package to be sent. 
  5. Provide your recipient’s contact info—phone number and/or email—so we can notify them when their package is ready to be picked up.
  6. Review your location selection and recipient contact info and click Submit.
  7. Confirm your request for Hold at Location and click Done.

For help with FedEx Ground® packages or other packages that weren’t shipped via FedEx Express, contact customer support.

 

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Did you know?

You can use the FedEx Delivery Manager® Business Toolkit to let your customers know they can take more control over their deliveries. With FedEx Delivery Manager, they can request that their package be held at a nearby location for pickup.

Did you know?

You can use the FedEx Delivery Manager® Business Toolkit to let your customers know they can take more control over their deliveries. With FedEx Delivery Manager, they can request that their package be held at a nearby location for pickup