Printable Version Federal Express Canada Ltd. Internet Privacy Policy

For information about specific package destinations, please call 1.800.GoFedEx 1.800.463.3339.

Federal Express Canada Ltd. acknowledges the importance of protecting the privacy of fedex.ca users. The information we collect is used to improve the services we offer, to improve our Web site's content, and to communicate with you, including, to contact you with updates to our web site or other marketing information.

In addition, certain areas of fedex.ca require registration or a password to enter and use the application. Information obtained through those sites may also be used for marketing purposes, and cookies may be used in those and other areas, as is described in this policy. Information obtained in the areas may also be used in accordance with agreements governing access to and use of the areas, e.g., FedEx Ship Manager^TM at fedex.ca

Please see terms and conditions of the applicable FedEx Service Guide for limitations of liability and disclaimers of warranty applicable to FedEx services and various information used in FedEx services.

For more information on this Privacy Policy, please read below.

What information does FedEx capture on visitors to its Web site?

fedex.ca resides on the fedex.com Web Server. This server uses an extended log file format which captures: date and time of visit, refer address (location from which a visitor comes to fedex.ca), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP Address, for identification purposes). The log file does not capture a visitor's e-mail address.

Is personal information requested?

There are currently four principal areas of fedex.ca which ask for personal information. They are: FedEx Customer Login Registration FedEx Online Account Registration, and the FedEx ePreference Centre. This list may be expanded without notice.

In those areas, information such as your name, address, e-mail address, billing information, and business profile are requested. This information is collected to help us further develop our services, to provide you access to valuable FedEx Internet-based information and services, and to bill you for those services if you elect to use them.

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How is the information used?

The information helps us identify the type of Web site content our customers value most. We then use this information to improve the services we offer and to improve the Web site. We also use this information to be able to communicate with you, including by sending you e-mail notifications about updates to the Web site, and to for marketing purposes.

Will my information be used for any other purposes?

What happens when I leave fedex.ca (or fedex.com) to visit a FedEx linked Web site?

Parts of fedex.ca consist of products and services hosted by business partners and other third parties. When you leave fedex.ca (or fedex.com) to visit one of their sites, the only information transferred to the third part is the fact that you came from fedex.ca (the refer address). This practice allows the third party to monitor its own Web site traffic, but does not provide them with any information about you. FedEx is not responsible or liable for the privacy policies or content of our third party sites. You should consult the privacy policies at those sites to determine how your information may be used.

Are cookies used?

Cookies are used to achieve two goals. The first is to provide FedEx with the capability to customize information for certain segments of its customer base. Secondly, in some instances, cookies are used to allow FedEx the opportunity to associate individual customers with their information profiles. As an example of the use of cookies is when fedex.ca automatically remembers information you keyed in during you last visit, and in the process save you time.

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What is a cookie?

A cookie is a series of data characters that, when programmed into a Web site, is placed by the Web Server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the Web site to "recognize" you as a unique individual.

Please note that in most instances a cookie does not enable a User to be recognized as a name (e.g., John Doe). Rather, it will recognize an individual as a series of numbers (e.g., TRACKID=MC_53011).

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How do I contact FedEx with Questions or Concerns?

FedEx welcomes information from users in regards to its compliance with the Federal Express Canada Ltd. Internet Privacy Policy. Challenges, questions, or requests for more information can be directed to the FedEx Legal Department, reachable by e-mail at privacypolicy@corp.ds.fedex.com or by calling 1.800.GoFedEx 1.800.463.3339.

Our postal address is:

Federal Express Canada
5985 Explorer Drive
Mississauga, ON
L4W 5K6

FedEx reserves the right to amend the privacy policy at any time with or without notice. Please check back frequently in the event of changes.

Your use of fedex.ca constitutes your agreement to this Privacy Policy.

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