FedEx Ground® Alternate Address Pickup
FedEx Ground Alternate Address Pickup Service is available when you need the flexibility of requesting a pickup from a location other than the one associated with your FedEx Ground account.
Use FedEx Ground Alternate Address Pickup Service with:
How to schedule a FedEx Ground Alternate Address Pickup:
- While preparing your shipment using FedEx Ship Manager™ at fedex.ca
- By using the Schedule a Pickup application at fedex.ca
- Contact Customer Service at 1.800.GoFedEx 1.800.463.3339
- Available Monday – Friday.
- Customers are able to schedule Alternate Address Pickup Service for either a Canadian or U.S. location.
- If the Alternate Address Pickup replaces your FedEx Ground Regular Pickup on a specific day, please cancel your Regular Pickup to avoid incurring additional charges.
- The shipper at the alternate pickup location should provide the FedEx Ground bar-code label plus any additional required documentation.
- Pickup cut-off times are based on the local time of the alternate address pickup.
A nominal fee applies for your FedEx Ground Alternate Address Pickup Service. Please consult FedEx Ground Rate Guide.