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Printable Version FedEx Ground® Alternate Address Pickup
When you need the flexibility of requesting a pickup from a location other than the one associated with your FedEx Ground account.
Service Area
- Available within Canada and to the U.S. for FedEx Ground and FedEx International Ground™ shipments.
Instructions
- Schedule a FedEx Ground Alternate Address Pickup online using FedEx Ship Manager™ at fedex.ca or the Schedule a Pickup option at fedex.ca.
Exceptions
- Canadian customers cannot request an alternate address pickup in the U.S.
Special Fees
- $7.50 per week, per unique pickup address.
- This fee is in addition to any other service fees already charged to your FedEx Ground account.
- If the Alternate Address Pickup replaces your Regular Pickup on a specific day, please cancel your Regular Pickup to avoid incurring additional charges.
- If a pickup has been scheduled but there is no package for pickup at the alternate address location, the FedEx Ground Alternate Address Pickup fee still applies.
Additional Information
- The shipper must provide the FedEx Ground bar-code label, plus any additional required documentation.
- Cut-off times are based on the local time of the alternate address pickup.