Terms and Conditions

Introduction

GOVERNMENT CONTRACT SERVICES U.S. EDITION

The following pages contain the FedEx Express Terms and Conditions applicable to FedEx International Priority from the U.S. to selected international destinations and between Puerto Rico and the United States, including, but not limited to, any such items tendered and utilizing FedEx customer automation, manifests, Government Bills of Lading, air waybills and thermal air waybills.

For international shipments tendered for FedEx International Next Flight, FedEx International First, FedEx International Priority Freight, FedEx International Broker Select, FedEx International Priority DirectDistribution, FedEx International MailService, FedEx International Economy, and FedEx International Economy Freight, please see the applicable Service Guide, Terms and Conditions, and/or tariffs for these services. These Terms and Conditions include terms regarding the importation and customs clearance of shipments into the U.S.

If there is a conflict between these FedEx Express Terms and Conditions and the terms and conditions on any FedEx air waybill or other transit documentation, these Terms and Conditions (or any subsequent Addendums and/or supplements) will control to the extent they are not in conflict with the rules relating to liability for international carriage established by the Warsaw Convention or any applicable tariff. Any failure to enforce or apply a term, condition or provision or otherwise impair the right of FedEx to enforce or apply such term, condition or provision in the future.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES.

Download the FedEx Express International Government Contract Service Guide (1.4 Mb PDF).

 


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Adjusted Weight

If a shipment weight noted on the Commercial Bill of Lading (CBL), Government Bill of Lading (GBL) or electronic Commercial Forms and Procedures (CF&P) appears to be incorrect, FedEx will weigh the shipment before delivery (usually when it is picked up) and note the correct weight on the shipping document. We will also annotate on the invoice which packages have been adjusted for weight.

 


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Inspection of Shipments

We may, at our sole discretion, open and inspect any shipment without notice. Governmental authorities may also open and inspect any shipment at any time.

 


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Packaging and Marking

  1. It is the responsibility of the sender to properly complete the air waybill. The sender's address on an air waybill or automation device must show the country in which the shipment is tendered to FedEx. All packages must be prepared and packed by the sender for safe transportation, assuming ordinary care in handling. Any articles susceptible to damage as a result of any condition which may be encountered in air transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by the sender. Each shipment must be legibly and durably marked with the name, address and ZIP code/postal code of the sender and recipient. Address labels should be placed on two sides of each package in the shipment. An additional label should be enclosed inside each box.
    FedEx packaging or corrugated boxes in good, rigid condition large enough to allow cushioning of contents on the top, bottom and sides should be used. Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soiling, marking or other types of surface damage that is normal with ordinary care in handling should be placed in a protective container for shipment.
  2. Dangerous goods must not be shipped in FedEx packaging and are not accepted at FedEx Drop Boxes. For packing and marking of dangerous goods and other requirements, see Dangerous Goods.
  3. Blood, urine and other non-infectious liquid diagnostic specimens will be accepted only when shipped in a sturdy outer container*containing a sealed watertight primary receptacle placed inside of a sealed watertight secondary receptacle. Absorbent material must also be placed inside of the secondary watertight receptacle. NOTE: Regulated Infectious Substances must not be shipped in Diagnostic Specimen Envelopes provided by FedEx. The FedEx Diagnostic Specimen Envelope is for non-infectious substances only. For information about these types of shipments, visit us at fedex.com and download a copy of our Blood & Diagnostics brochure from our online service info site.
    If multiple primary receptacles are placed into a single secondary packaging, it should be wrapped individually to ensure that contact is prevented. The absorbent material, such as gauze or cotton wadding, must be sufficient to absorb the entire contents of all primary receptacles. It is the responsibility of the shipper to ensure that proper packaging is used.
    Unacceptable packaging includes, but is not limited to, Styrofoam, plastic bags, paper envelopes, FedEx Envelopes, FedEx Paks, FedEx Boxes, FedEx Tubes, FedEx 10kg Boxes and FedEx 25kg Boxes. We will refuse to accept packages not meeting these or any federal requirements. These shipments will not be accepted at FedEx Drop Boxes or unstaffed FedEx locations. For additional information or assistance concerning required packaging materials, FedEx Express customers may call the Packaging Design and Development Department at 1.800.633.7019.
  4. Expanded polystyrene foam coolers (Styrofoam) must be shipped inside of a sturdy outer container unless evaluated by the FedEx Packaging Design and Development Department, 800.633.7019. Expanded polystyrene foam coolers (Styrofoam) containing blood, urine and other non-infectious liquid diagnostic specimens must be shipped inside of a sturdy outer packaging. No exceptions.
  5. It is the shipperfs sole responsibility to complete the air waybill or the Shipper's Declaration for Dangerous Goods, if appropriate, or verify that they have been completed correctly.
  6. If a shipment is refused by the recipient, leaks or is damaged, the shipment will be returned to the sender if possible. If the sender refuses to accept the returned shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for and will reimburse FedEx for all costs and fees of any type connected with the legal disposal of the shipment, and all costs and fees of any type connected with cleanup of any spill or leakage.
  7. Packages containing edible materials or undeveloped film must be prominently and legibly marked by the shipper identifying the contents. Special identification labels are available from FedEx, but the shipper is responsible for prominently identifying these shipments.

 


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Package Tracking/Tracing

Tracing of international packages is available upon request. Call International Customer Service at 1.800.247.4747 and a tracing specialist will assist you. To trace your package, you must have all of the following information when you call us:

  1. Air waybill number.
  2. Date of shipment.
  3. Recipient's name and address.
  4. Number of packages and total weight of shipment.
  5. Contents and value of shipment.
  6. Your name and phone number, so we can call you back.

 


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Dimensional Weight (Volumetric Weight)

We reserve the right to assess transportation charges based on the International Air Transport Association (IATA) volumetric standard.

Under the current IATA standard (which is subject to change without notice), dimensional weight is determined by multiplying a packagefs length x height x width (all in inches) and dividing the total by 166 (standard density in cubic inches per pound). If the result exceeds the actual weight, charges may be assessed based on the dimensional weight.

FedEx automated system customers who fail to apply the dimensional weight calculation to a package at the time of processing may be assessed additional transportation charges based on the dimensional weight via a supplemental invoice from FedEx.

 


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Post Office Box Addresses

You may use post office box addresses for certain international locations including shipments to Puerto Rico, but you must include a telephone number, fax or telex number on the air waybill. FedEx cannot deliver to U.S. military post office box addresses such as APO and FPO.

Your recipient's name and a valid telephone/fax/telex number must be included on the air waybill. If a valid telephone/fax/telex number is not provided, a US $5 address-correction special handling fee will be assessed for U.S. export shipments. Since additional address research is often necessary, our normal delivery commitments and our Money-Back Guarantee will not apply.

*Sturdy outer packaging constructed of cardboard/corrugated fiberboard, wood, metal or rigid plastic is required. The sturdy outer packaging must be larger than 7" in length, 4" in width and 2" in depth.

 


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Package Consolidation

FedEx cannot accept a consolidation under FedEx international express services or FedEx International Broker Select from a forwarder.

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Government Bill of Lading (GBL) Acceptance

FedEx will accept shipments tendered on a GBL.

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Proof of Performance/Verbal

When requested by the sender or recipient, verbal confirmation of delivery (date, time and name of person who signed for the shipment) is available. For shipments to many countries that we serve, this information is usually available by 12:00 midnight local time in the country of delivery on the day of scheduled delivery.

For FedEx International Next Flight service, a proof of delivery phone call to the shipper stating the date and time of delivery, and the name of the person who signed for the shipment will be performed for every shipment. Two attempts will be made to reach the shipper by telephone. A faxed proof of delivery will also be provided upon request by the shipper or the recipient.


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Refusal or Rejection of Shipments

We reserve the right to refuse, hold or return any shipment and may do so in our sole discretion and without liability to us. We will execute that right when (but not limited to) cases in which: (1) the shipment may cause damage or delay to other shipments, property or personnel, (2) the shipment is likely to sustain damage or loss in transit because of improper packaging or otherwise, (3) the shipment contains any prohibited items, (4) the account of the person or entity responsible for payment is not in good credit standing, or (5) when acceptance of the shipment may jeopardize our ability to provide service to other customers. We have no liability whatsoever for refusal or rejection of shipments.


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Routing and Rerouting

We will determine the routing of all shipments. Some shipments may be consolidated or forwarded by FedEx for transportation on foreign air carriers, on either a charter or an interline basis as FedEx may determine. We reserve the right to divert any shipment (including use of other carriers) in order to facilitate its delivery.

FedEx assumes no obligation to reroute any shipment to a third country or carry the goods by any specified aircraft or over any particular route or to make connection at any point according to any schedules. You agree that FedEx may, without notice, substitute alternate carriers or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle.

THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF THE TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE.


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Re-Delivery Service

This service will be provided upon request, at no additional charge. However, if delivery of a shipment to a residential address (including a residence used as an office) cannot be completed on the initial delivery attempt, we will at our sole option, either reattempt delivery, and/or hold the shipment at our facility until positive contact can be made with the recipient to establish further delivery instructions. After three (3) attempts to deliver and/or three attempts to notify the recipient, or five (5) business days from the date of shipment, whichever occurs first, the shipment will be considered undeliverable. (See Undeliverable Shipments.)


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Attempted Delivery

In all cases where a signature must be obtained, FedEx will make as many as three delivery attempts over as many as three consecutive business days before contacting the shipper for disposition instructions. Our Money-Back Guarantee policy will not apply to undeliverable shipments of nonperishable items. (See Undeliverable Shipments.)


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Accessorial Billing Services

Beyond the basic transportation of urgent packages, FedEx provides many additional services upon request. Some of these services, including the ones listed below, require the assessment of an accessorial billing fee:

  • Address Correction
    Through experience with Government shippers, the use of locator tools and telephone calls, FedEx is often able to deliver incorrectly or insufficiently addressed packages to the correct address- even by the requested delivery times. In some cases, with the involvement of the shipper, we will hold a shipment longer than our stated policy as we attempt to resolve the delivery address issue. If a recipient's address is found to be incomplete or incorrect, FedEx may attempt to find the correct address and to complete the delivery, but FedEx assumes no responsibility for its inability to complete delivery under such circumstances.

    The use of P.O. box numbers, P.O. box ZIP codes or incorrect ZIP codes, the omission of suite/room numbers or apartment numbers, and the use of out-of-date street addresses are some examples of how a shipment can be deemed undeliverable and in need of address correction. If a valid telephone/fax/telex number is not provided, an address-correction special handling fee will be assessed for U.S. export shipment.
  • Credit Card Billing
    Use of credit cards will be available for shipments made under the WWX contract. Please contact FedEx Government Account Services at (800) 645-9424 for information on how to set up this process.
  • Increased Liability Coverage
    FedEx will provide increased liability coverage beyond the minimums stated in Loss or Damage for shipment(s) when requested by an authorized shipper at the time the shipment is tendered. FedEx will provide increased liability per $100 of declared value, up to the limit of commercial coverage listed in the current FedEx Service Guide.

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Invoicing

As a Government account shipper, you will receive a comprehensive invoice for services rendered during each billing period. FedEx also offers a variety of billing options, including daily or weekly billing.

The invoice will be in hard copy format, unless the account is Electronic Data Interchange (EDI) capable and we have been asked to provide invoices electronically in ASCII flat file format. FedEx offers ANSI X.12 invoicing in the 110, 210 and 810 formats.

  • Reports: EDI or Hard Copy
    Electronic invoicing and hard copy reports are available. Please contact your Government sales executive for additional information.

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Invalid or No Account Number

If "Bill Sender" is marked on the Commercial Bill of Lading (CBL) or Government Bill of Lading (GBL) and no account number is indicated, FedEx will attempt to determine the correct account number from our records and bill the account number for all charges and fees, plus the accessorial billing fee. If we cannot determine the correct account number from our records, the transportation charges, plus the accessorial billing fee, will be billed to the sender without an account number, and the Government rate will not be allowed.

If the account number is incomplete, inaccurate, invalid or deleted, and the FedEx billing department is able to determine the correct number from our records, all charges and fees, plus the accessorial billing fee, will be billed to the sender, and the Government rate will be applied. If the correct account number cannot be determined from our records, all charges and fees, plus the accessorial billing fee, will be billed to the sender and the Government rate will not be allowed. For "Bill Third Party" transactions, if the third-party account number on the shipping document is incomplete, inaccurate, invalid or deleted, all charges and fees, plus the accessorial billing fee, will be billed to the sender. If we can determine the sender's correct account number from our records, it will be used for billing, and the Government rate will apply. If billed to sender and the sender's correct account number cannot be determined from our records, the Government rate will not be allowed.

The accessorial billing fee will be applied only once for each shipping document which has an account number deficiency.

  • Rebilling:
    For up to 60 days from an invoice date, FedEx will accept requests to change the billing for unpaid shipments from the method indicated on the Commercial Bill of Lading, Government Bill of Lading or electronic Commercial Forms and Procedures. If there are multiple requests, the accessorial billing fee will be charged for each invoice line item, which is rebilled. Fees for this service will be invoiced manually to shippers using FedEx automated shipping systems. The rebilled customers will be invoiced the rebill fee with the first invoice of the rebill request.
  • Saturday Pickup & Delivery:
    Upon request of an authorized shipper, FedEx will provide Saturday pickup and delivery service to the same locations provided to its commercial customers. Please see the current FedEx Service Guide for details.

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Storage Charges

A storage charge may apply to any shipment that is unclaimed or otherwise left in a FedEx location for more than 48 hours following notice to the recipient or designated broker of the shipment's availability or of additional documentation required for regulatory clearances.


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Loss or Damage

FedEx provides additional valuation for loss or damage if you select this option at the time of pickup. Shippers will have 30 days from the contractually required delivery date to submit claims of loss or damage. FedEx shall have 15 business days from the date of receipt of the Agency of organization notification of loss or damage to resolve the claim. FedEx is liable for loss and damage up to US $100 or US $9.07 per pound per package, whichever is greater, unless the shipper declares a higher value. (See "Carriage Under Warsaw Convention" for information regarding increased liability coverage.) All damaged shipments remain the property of the U.S. Government.


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Alcoholic Beverages

FedEx will accept shipments of alcohol (beer, wine and spirits) inbound to the U.S. when both the shipper and recipient are licensed entities. The shipper must hold a license from the country of origin issued in accordance with that country's law and regulations. The recipient, located in the U.S., is required to hold the following two licenses: 1) a basic permit for importer and/or wholesaler issued from the U.S. Department of Treasury, Bureau of Alcohol, Tobacco and Firearms, and 2) a wholesaler, dealer, distributor or manufacturer license issued from the State in which the recipient is located.

FedEx will accept alcohol shipments outbound from the U.S. when the shipper, located in the U.S., holds the following two licenses: 1) a basic permit for importer and/or wholesaler issued from the U.S. Department of Treasury, Bureau of Alcohol, Tobacco and Firearms, and 2) a wholesaler, dealer, distributor or manufacturer license issued from the State in which the shipper is located.

FedEx will not accept shipments of alcohol (beer, wine or spirits) to non-licensed parties located in the U.S. from an international location.

For more information, go to fedex.com/us/wine.


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Carriage Under Warsaw Convention

  1. As used in Vol. 3 of the FedEx Service Guide, "Warsaw Convention" or "Convention" means the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, October 12, 1929, or that Convention as amended, whichever is applicable to the carriage or "carrier," including the air carrier issuing the air waybill and all air carriers that carry the goods or perform any other services related to the carriage.
  2. When the carriage involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable. The Convention governs and, in most cases, limits our liability in respect to loss of, damage to or delay of cargo.
  3. The Warsaw Convention limits our liability for loss or delay of or damage to your shipment, unless you declare a higher value for carriage and pay the required fee as described below. The interpretation of the Warsaw Convention's liability limits may vary depending on the destination country. If the Warsaw Convention as amended by Montreal Protocol No. 4 applies to your shipment, the liability of FedEx is limited to 17 Special Drawing Rights (SDRs) per kilo, unless you declare a higher value for carriage and pay the required fee. Otherwise, the liability of FedEx is limited to US $9.07 per pound ($20.38 per kilo) unless you declare a higher value for carriage and pay the required fee.
  4. To the extent not in conflict with the rules relating to liability for international carriage as established by the Convention, carriage and other services performed by us are subject to the provisions of the FedEx Service Guide and applicable tariffs as amended from time to time, which are incorporated in the FedEx Service Guide by reference. The tariffs, if any, may be inspected at our corporate headquarters in Memphis, Tenn.
  5. FedEx assumes no obligation to carry goods by any specified aircraft or over any particular route, or to make connections at any point according to any schedules. You agree FedEx may, without notice, substitute alternate carrier or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle. THERE ARE NO STOPPING PLACES WHICH ARE AGREED AT THE TIME OF TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE.

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Customs Clearance

  1. All shipments which cross international borders must be cleared through customs in the destination country prior to delivery to the recipient.
  2. Except as provided under "Customs Information" in the "Additional Service Information section in Vol. 1 of the FedEx Service Guide or where you specify a broker, we (or a broker selected by us) will submit shipments to Customs and other regulatory agencies for clearance. Duties and taxes will be advanced on behalf of the sender and recipient provided appropriate credit arrangements have been made in advance. Where FedEx (or the broker selected by FedEx) incurs additional time or expense clearing a U.S. import shipment due to the commodities being imported or special brokerage processing, FedEx reserves the right to impose a fee in order to recover costs passed to FedEx by the regulatory agency or by the customs broker chosen to clear the shipment. These may include, without limitation, Ancillary Fees associated with the filing of entries with the U.S. Food and Drug Administration, the U.S. Fish and Wildlife Service, the U.S. Bureau of Alcohol, Tobacco and Firearms, live entries and entries pursuant to U.S. Department of Defense contracts, processing of NAFTA shipments, and for other special brokerage processing.
  3. When shipments are held by customs or other agencies due to incorrect or missing documentation, we may attempt first to notify the recipient. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable. If the recipient fails to supply the required information or documentation and local law allows the sender to provide the same, we may attempt to notify the sender. If sender also fails to provide the information or documentation within a reasonable time as we may determine, the shipment will be considered undeliverable. (See Undeliverable Shipments.) We assume no responsibility for our inability to complete a delivery due to incorrect or missing documentation, whether or not we attempt to notify the recipient or sender.
  4. Shipments requiring documentation in addition to the FedEx International Air Waybill or the FedEx International Next Flight Air Waybill or FedEx International MailService Air Waybill (e.g., a Commercial Invoice) may require additional transit time. Proper completion of necessary documentation and complete and accurate commodity descriptions (e.g., aircraft parts /made in U.S.A.), including the appropriate Harmonized Tariff Schedule Code, are the responsibility of the shipper.
  5. U.S. Customs regulations require the IRS Employer Identification Number (EIN) or, if an individual, the Social Security Number (SSN) of the U.S. recipient for certain shipments being imported into the United States.

    THIS INFORMATION MUST BE INCLUDED ON THE INTERNATIONAL AIR WAYBILL AND COMMERCIAL INVOICE FOR ALL U.S. IMPORT SHIPMENTS. The EIN or SSN must be on file with the U.S. Customs Service. Any changes to a company name, address or the EIN/SSN should be provided to FedEx for system updating.

    Shipments which arrive in the U.S. that do not have the correct EIN or SSN may be detained until that information can be obtained from the recipient or otherwise determined.

    This U.S. Customs Service requirement applies to U.S. import shipments with a declared value for customs in excess of US $2,000* and for the following commodities regardless of value: textiles or textile products, leather or leather products, or other goods that are restricted or controlled requiring a formal entry by the U.S. Customs Service, and shipments processed electronically through the Automated Broker Interface/Automated Commercial System (ABI/ACS).

    *This limit is subject to change. Call FedEx Express International Customer Service at 800.247.4747 for current information.
  6. U.S. inbound import shipments containing printed material or non-document commodities valued at US$200 or less, excluding articles that are restricted or controlled (e.g., textiles and textile products, leather and leather products), certain rubber and plastic articles, and articles regulated by other governmental agencies (e.g., Food and Drug Administration, U.S. Department of Agriculture, Federal Communications Commission, Environmental Protection Agency, Bureau of Alcohol, Tobacco and Firearms, U.S. Fish and Wildlife Service) may be shipped via FedEx International MailService. U.S. Customs clearance processing will be accomplished within the provisions of General Headnote 16(c) or 19USC 13217. In addition to meeting commodity acceptability, the shipment must originate from a single non-U.S. shipper/exporter, and each individual consignment within the mail shipment cannot exceed US$200.
  7. Shipments which contain goods or products that are regulated by multiple agencies of the U.S. Government (e.g., USDA, FDA, FCC) may be delayed for clearance.
  8. We assume no liability or responsibility for our inability or failure to complete a delivery or a delay to any delivery due to acts or omissions of customs or other agencies.
  9. Sender is responsible for making sure goods shipped internationally are acceptable for entry into the destination country. All charges for shipment to and return from countries where entry is not permitted are sender's responsibility.
  10. We assume no responsibility for shipments abandoned in customs and such shipments may be considered undeliverable.

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Dangerous Goods

  1. We accept most classes of dangerous goods as FedEx Express International to and from "D" designated locations (see FedEx Express Worldwide Directory) between the following locations: United States*, Europe, Japan, Canada, Barbados, St. Maarten, Aruba, Trinidad, Tobago, the U.S. Virgin Islands and South Korea. Many other locations are available for FedEx International Airport-to-Airport service.
  2. Shippers of dangerous goods, whether prepared under IATA/ICAO or 49CFR, must comply with all FedEx Express (FX) variations listed in the current edition of the International Air Transport Association tariff. All packages containing dangerous goods must comply with the International Air Transport Association (IATA) dangerous goods regulations. The only exception is for a U.S. territory or commonwealth such as Puerto Rico. Shippers may use 49CFR when prepared by Air as limited by the commodities FedEx Express accepts prepared under these regulations. The shipper is responsible for complying with all packing requirements and appropriate marking and labeling of the package, documentation, as well as compliance with all applicable federal, state and local laws, regulations, ordinances and rules. The shipper is also responsible for ensuring the recipient complies with all applicable federal, state and local laws, regulations, ordinances and rules for applicable hazard classes. Dangerous goods can only be shipped using the FedEx Expanded Service International Air Waybill when using express service.
  3. Shippers must comply with all applicable federal, state or local laws governing packing, marking and labeling of shipments of blood and blood products, regardless of whether they are infectious.
  4. Dangerous goods may not be shipped in any FedEx packaging.
  5. FedEx Express does not accept dangerous goods shipments prepared exclusively for ground shipment.
  6. FedEx is not required to add dry ice to packages in its system, nor to provide re-icing services.
  7. Each shipment must be accompanied by the 8-1/2" Shipper's Declaration for Dangerous Goods when required. Title 49CFR paperwork cannot be used for international dangerous goods shipments (except for a U.S. territory or commonwealth such as Puerto Rico), and such shipments will be refused or returned to the sender.
  8. If the recipient refuses a package or freight piece containing dangerous goods, or the package leaks, or is damaged, it will be returned to the shipper if possible. If the shipper refuses to accept the returned shipment, or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for and agrees to reimburse and otherwise indemnify FedEx for all costs, fees and expenses it incurs in connection with the cleanup and disposal of the package or freight piece.
  9. We have the right to refuse any package or freight piece with an odor or any package that is wet or leaking. If a dangerous goods shipment damages or contaminates any property, the shipper is solely responsible for and will reimburse and indemnify FedEx for any and all costs, fees and expenses it incurs in connection with the cleanup of such damage or contamination.
  10. Not all FedEx locations accept dangerous goods, and we reserve the right to refuse dangerous goods at any location where they cannot be accepted in accordance with applicable law. Dangerous goods shipments, including dry ice and diagnostic specimen shipments, are prohibited in FedEx Express Drop Boxes and at unstaffed FedEx locations.
  11. NOTE: We are required by law to report improperly declared or undeclared shipments of dangerous goods to the U.S. Department of Transportation. Penalties for such shipments may include fines up to $500,000 and five years in jail. The DOT/FAA requires every shipper to have job-specific dangerous goods training prior to offering a dangerous goods shipment to FedEx or another air carrier.
  12. If you have questions regarding shipments of dangerous goods, you may call 1.800.Go.FedEx (800-463-3339) and press "81" to connect to our Dangerous Goods/Hazardous Materials Hotline for assistance.

*Certain restrictions apply for Alaska and Hawaii shipments; details are under "Dangerous Goods" in the "Additional Service Information" section in Vol. 1 of the FedEx Service Guide.


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Duties and Taxes

  1. In order to complete clearance of certain items through Customs, we may be required to advance on your behalf certain duties and taxes as assessed by Customs officials. For all shipments we may contact the payor before clearance is complete to confirm the arrangements for reimbursing us. In our sole discretion, we may require confirmation of reimbursement arrangements as a condition to completion of clearance and delivery including, but not limited to, cases of deliveries to recipients that we believe are not creditworthy, and of shipments with high declared values.
  2. Duties and taxes may generally be billed to the sender, the recipient or a third party. If the sender fails to designate a payor on the air waybill, duties and taxes will automatically be billed to the recipient where allowed. "Bill Sender Duties and Taxes" and "Bill Third Party Duties and Taxes" are options available only for deliveries to specified locations (call FedEx Express International Customer Service at 800.247.4747 or see the FedEx Express Worldwide Directory).
    REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, THE SENDER IS ULTIMATELY RESPONSIBLE FOR PAYMENT OF DUTIES AND TAXES IF PAYMENT IS NOT RECEIVED.
  3. In the event we advance duties, taxes or other fees, including the U.S. Merchandise Processing Fee, on behalf of the payor, the payor will be assessed a surcharge based on a flat rate or a percentage of the total amount advanced. This surcharge will vary depending upon the destination country. For U.S. import shipments, the surcharge is either 2% of the total amount advanced or $5, whichever is greater.
  4. Shipments marked "Bill Recipient Duties and Taxesh may be delayed if we are not able to reach the recipient to confirm that we will be reimbursed for any amounts advanced, and the Money-Back Guarantee will not apply in these cases. (See Liabilities Not Assumed and Money-Back Guarantee Policy.)
  5. If a recipient refuses to pay the duties and taxes, we may contact the sender. If the sender refuses to make satisfactory arrangements to reimburse us, the shipment may be returned to the sender or placed into a General Order warehouse or a Customs-bonded warehouse. The sender must then pay both the original transportation charges and the return charges. If we advanced any amounts as duties and taxes at either the original destination or upon return, the sender shall also be liable for such amounts.
  6. Payment for duties and taxes will be made by one of the following means at the sole discretion of FedEx: cash, check (personal or business, provided valid identification is offered), money order, traveler's check, or debit or deferment account. Payment of duties and taxes may not be made by credit card.
  7. In the event that we require confirmation of duties and taxes reimbursement arrangements from the recipient, we will attempt to contact the recipient no later than 12:00 noon on the day the shipment is available for Customs clearance in the destination country and inform the recipient of the estimated duties and taxes amount. If an arrangement satisfactory to us is made, the shipment will then be cleared through Customs and delivered. If the shipment clears Customs by 5:00 p.m. on the day arrangements are confirmed, delivery will be scheduled for the next business day by 5:00 p.m. or the end of the local business day. In the event we have cleared packages on your behalf and you do not have credit arrangements with FedEx, payment may be required prior to the release of your freight.
  8. In the event the accuracy or propriety of duties and taxes assessed on a shipment is disputed, FedEx or its designated broker may review the shipping documents tendered with the shipment. If FedEx determines that the duties and taxes were properly assessed, the shipper agrees to pay the duties and taxes.

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Export Control Laws

You are responsible for and warrant your compliance with all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which your shipment may be carried. You agree to furnish such information and complete and attach to the air waybill such documents as necessary to comply with such laws, rules and regulations.

In addition, you specifically warrant that you will not tender any shipments to us if you are listed on the Denied Persons List maintained by the U.S. Department of Commerce. You also warrant that you will not attempt to ship to persons or entities listed as Specially Designated Nationals or Blocked Persons by the U.S. Treasury Department and that you will ship items requiring a State Department license on an 023 Air Waybill. FedEx will not carry shipments which are in violation of any U.S. export laws. We assume no liability to you or any other person for any loss or expense including, but not limited to, fines and penalties due to your failure to comply with any export laws, rules or regulations.


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Live Animals

FedEx does not accept live animal shipments as part of its regularly scheduled service. Live animals will be accepted when the shipment is coordinated and approved by the FedEx Live Animal Desk. Acceptable shipments include, but are not limited to, zoo animals (to and from zoo locations only) and horses (from gateway to gateway locations only). Household pets, such as domestic cats and dogs, and live fish are not accepted. For more information, contact the FedEx Live Animal Desk at 1.800.405.9052.


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Pharmaceuticals

Shipments of pharmaceuticals will only be accepted when tendered in accordance with applicable international, federal, state or local laws. The shipper is responsible for compliance with all applicable laws.


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Restrictions

As updated in January, 2003 1

  1. Size restrictions vary by country.
  2. Per-package weight limits may vary by country.
  3. There is no limit on the aggregate weight of a multiple-piece shipment (except to Argentina), provided each individual package does not exceed the per-package weight limit specified in the FedEx Express Worldwide Directory for the destination country. Shipments exceeding 500 lbs. require advance arrangements with us. You must call us to arrange for pickup commitments and delivery commitments. The Money-Back Guarantee will apply only once a delivery commitment has been established by FedEx after pickup of your shipment.
  4. No more than one type of service may be indicated on a single air waybill and no more than one FedEx Envelope, FedEx 10kg Box or FedEx 25kg Box may be shipped on a single air waybill.
  5. You may ship up to ten (10) different commodities on a single air waybill.
  6. Blood, urine and other liquid clinical specimens containing infectious substances are considered dangerous goods. (See Dangerous Goods.) IATA regulations apply. NOTE: Regulated Infectious Substances must not be shipped in Clinical Paks. Non-infectious blood, urine and clinical specimens must be packaged to specific FedEx standards. For information on FedEx standards for clinical specimens, see our Web site at fedex.com or request our brochure for blood, urine and diagnostic samples. (Also see Packaging and Marking.)
  7. Laptop, desktop, notebook, mini-computers or any type of electronic equipment must be shipped in FedEx laptop packaging or in the manufacturer's original packaging. See Liabilities Not Assumed.
  8. The declared value for carriage cannot exceed the declared value for Customs as indicated on the air waybill.

1See prior version.


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Liabilities Not Assumed

WE WILL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, IN EXCESS OF THE DECLARED VALUE OR US $100 OR THE AMOUNT SET BY THE WARSAW CONVENTION (AS AMENDED), WHICHEVER IS GREATER, FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN THE FEDEX SERVICE GUIDE, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS.


If we inadvertently accept a shipment with a destination city or cities that we do not serve in a country to which FedEx Express International Services are provided, we may attempt to complete the delivery. However, we will not be liable and we will not provide any Proof of Delivery. The delivery commitment listed for such country will not apply, and the applicable rate will be the highest for that country plus the maximum Extended Service Area surcharge. (See FedEx Express Worldwide Directory.) In these cases, the Money-Back Guarantee applies only to the portion of the transportation provided directly by us.


We will not be liable or responsible for loss, damage or delay caused by events we cannot control.


We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, misdelivery, non-delivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, non-delivery, misinformation or failure to provide information caused by or resulting in whole or in part from:

  1. The act, default or omission of any person or entity, other than FedEx, including those of any local, state or federal government agencies.
  2. The nature of the shipment, including any defect, characteristic or inherent vice of the shipment.
  3. Your violation of any of the terms and conditions contained in Vol. 3 of the FedEx Service Guide, as amended or supplemented, or on an air waybill, standard conditions of carriage, tariff or other terms and conditions applicable to your shipment, including, but not limited to, the improper or insufficient packing, securing, marking and addressing of shipments, or use of an account number not in good credit standing, or failure to give notices in the manner and time prescribed.
  4. Perils of the air, public enemies, criminal acts of any person(s) or entities including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, national or local disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).
  5. Our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
  6. Damage or loss of articles packaged and sealed by the sender or by person(s) acting at sender's direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the shipment without noting the damage on the delivery record.
  7. Our inability or failure to complete a delivery, or a delay to any delivery, due to acts or omissions of Customs or other regulatory agencies.
  8. Delays in delivery caused by adherence to FedEx policies regarding the payment of duties and taxes or other charges.
  9. Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
  10. Erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film.
  11. Our failure to honor "package orientation" graphics (e.g., "UP" arrows, "THIS END UP" markings), "FRAGILE" labels or other special directions concerning packages. Your failure to ship goods in packaging approved by us prior to shipment where such prior approval is recommended or required.
  12. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes and light bulbs.
  13. Our failure to notify you of any delay, loss or damage in connection with your shipment or any inaccuracy in such notice.
  14. Shipments released without obtaining a signature if a signature release is on file.
  15. Our failure or inability to attempt to contact the sender or recipient concerning incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker's address.
  16. If a shipment is refused by the recipient, leaks or is damaged, the shipment will be returned to the sender if possible. If the sender refuses to accept the returned shipment or it cannot be returned because of leakage, or damage due to faulty packaging, the shipper is responsible for and will reimburse FedEx for all costs and fees of any type connected with the legal disposal of the shipment, and all costs and fees of any type connected with cleanup of any spill or leakage.
  17. Loss or damage to any package for which we have no record of tender to FedEx.
  18. The shipper's failure to delete all shipments entered into a FedEx self-invoicing system, Internet shipping device or any other automated shipping method used to ship a package, when the shipment is not tendered to FedEx. If you fail to do so and seek a refund, credit or invoice adjustment, you must comply with the notice provisions in Invoice Adjustments/Overcharges in the Billing section, Vol. 3 of the FedEx Service Guide. FedEx is not liable for any refund, credit or adjustment unless you comply with those notice provisions.
  19. The shipment of scale models (including, but not limited to, architectural models, doll houses, etc.).
  20. Your use of an incomplete, inaccurate, or invalid FedEx account number or your failure to provide a valid FedEx account number in good credit standing in the billing instructions on shipping documentation.
  21. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling or marking.
  22. The shipment of perishables or commodities that could be damaged by exposure to heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants and plant materials, tobacco products, ostrich/emu eggs or live aquaculture.
  23. The shipper's failure to provide accurate delivery address information.
  24. The shipment of computers or any components thereof or any type of electronic equipment when shipped in any FedEx packaging other than FedEx laptop packaging or in the manufacturer's original packaging.
  25. Any shipment containing a prohibited item. (See Prohibited Items in Vol. 3 of the FedEx Service Guide.)
  26. Our provision of advice, assistance or guidance on the appropriate packaging of shipments does not constitute acceptance of liability by FedEx unless such advice, assistance or guidance has been approved in writing by the FedEx Packaging Design and Development Department and the writing expressly accepts liability in the event of a damaged shipment.
  27. Failing to meet our delivery commitment for any shipments with an incomplete or incorrect address. (See Undeliverable Shipments.)
  28. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
  29. Loss or damage to alcohol shipments unless the FedEx Packaging Design and Development Department has preapproved your packaging prior to shipment.
  30. Dangerous goods shipments that the shipper did not properly declare, including proper documentation, markings, labels and packaging. FedEx Express will not pay a claim on undeclared/hidden dangerous goods and the FedEx Money-Back Guarantee does not apply.

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Money-Back* Guarantee Policy

We offer a Money-Back Guarantee for FedEx International Priority.This guarantee can be suspended or revoked without notice. For U.S.-based payers, we will, at our option, and upon request, either refund or credit to the applicable invoice only your transportation charges if we deliver a shipment 60 seconds or more after the applicable delivery commitment time. For restrictions on other international services, see the current FedEx Service Guide.

The following limitations apply:

Where customs or other regulatory agency clearances are delayed due to omissions in your documentation, our delivery commitment time is modified by adding one business day for each day (or portion thereof) that such clearances are delayed. (See FedEx Express Worldwide Directory.)
An exact delivery commitment time can be obtained only by telephoning Customer Service and supplying us with all of the following:
Commodity being shipped
Date of the shipment
Exact destination
Weight of the shipment
Value of the shipment
Any transit time published in the FedEx Service Guide, the FedEx Worldwide Directory or elsewhere or quoted by Customer Service without the above five required facts is only an estimate and is not a stated delivery commitment time.
If the sender or recipient specifies a customs broker other than FedEx (where this service is available), notification may be given to the broker by 12:00 p.m. on the first business day the shipment is available for customs clearance in the destination country, and such notification constitutes timely delivery. If the actual shipment is released to the broker in bond, our responsibility terminates at the time we relinquish custody of the shipment to the broker. However, if we retain custody of the shipment and are requested to deliver the shipment, following receipt of the appropriate customs release paperwork from another customs broker following customs or other regulatory clearances, our delivery commitment time is modified by adding one business day for each day (or portion thereof) that our receipt of the paperwork is delayed.
For invoiced shipments and for shipments sent using an automated shipping device, we must receive your notification of a service failure within 15 calendar days from the invoice date. Notification must be submitted via: the invoice adjustment feature on fedex.com, our telephone invoice adjustment system at 1.800.622.1147, or our Internet application FedEx Invoice On-Line at fedex.com if you are a registered user. If you choose to submit your request via the telephone invoice adjustment system, you must confirm your request in writing within 15 days of your call. You must furnish with your payment the invoice numbers to which your payment applies. If an invoice is not paid in full, the reason for each unpaid charge must be noted with its air waybill or package tracking number.
For shipments that we don't invoice (paid by cash, check, money order or credit card), you must notify us of a service failure within 15 calendar days from the date of shipment. Notification must be submitted via: the invoice adjustment feature on fedex.com, our telephone invoice adjustment system at 800.622.1147, or our Internet application FedEx Invoice On-Line at fedex.com if you are a registered user. We will send your refund to the billing address on your account.
A credit or refund under our Money-Back Guarantee Policy will be applied only against charges for the shipment giving rise to the credit.
A service failure will not be deemed to have occurred if within 30 calendar days after you notify us we provide you with:
Proof of timely delivery, consisting of the date and time of delivery and the name of the person who signed for the shipment.
Service exception information reflecting that the failure to deliver timely resulted from circumstances described under "Liabilities Not Assumed." We are not obligated to respond if your request is not received within the time limits stated above.
A service failure will not be deemed to have occurred if a "bill to" account number was provided at the time of shipment that was not in good credit standing and the package was held until alternate payment arrangements were secured.
Only one refund or credit is permitted per package. In the case of multiple-package shipments, this Money-Back Guarantee will apply to every package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.
A refund or credit will be given only if complete recipient information was provided at the time of shipment. Complete recipient information must be provided on either the air waybill or through any FedEx automated shipping device.
A refund or credit will not be given for shipments delayed due to incorrect addresses or to the unavailability or refusal of a person to accept delivery (whether or not the package is returned to the shipper) or sign for the package or due to any of the causes described under Liabilities Not Assumed.
This Money-Back Guarantee does not apply to requests for invoice adjustment based on overcharges (see Billing in the current FedEx Service Guide) or shipments to P.O. box addresses acceptable for delivery. (See Post Office Box Addresses in this section of the guide.)
This Money-Back Guarantee applies only to transportation charges paid by U.S.-based payers and does not apply to duties and taxes or other charges.
This Money-Back Guarantee applies to shipments tendered under FedEx International First , FedEx International Next Flight, FedEx International Priority, FedEx International Priority Freight, FedEx International Economy**, FedEx International Economy Freight, and FedEx International Broker Select.
This Money-Back Guarantee does not apply to undeliverable or returned shipments or any shipment containing dangerous goods.
This Money-Back Guarantee applies to shipments tendered under FedEx International Priority Contract Service. Other international express services also carry our Money-Back Guarantee. For more information, visit us at fedex.com or call us at 1•800•Go•FedEx (800-463-3339).
See the FedEx International Broker Select section in the current FedEx Service Guide for additional restrictions on the Money-Back Guarantee applicable to such shipments. For more information, visit us at fedex.com or call us at 1•800•Go•FedEx (800-463-3339).
Credits for transportation charges will be applied to the payer’s account only, and refunds will be made payable to the payer only. Written requests for refunds or credits under this policy should be directed to:
Via FedEx
FedEx Corporation
Government Customer Account Services
1000 FedEx Drive
Moon Township, PA 15108
Via U.S. Postal Service:
FedEx Corporation
Government Customer Account Services
P.O. Box 727, Dept. 4741
Memphis, TN 38194
Via FedEx Toll-Free Fax Service:
1.800.548.3020

The package or shipment must not have been tendered for transportation during the three (3) calendar days before Christmas if tendered for transportation via FedEx International Priority. The package or shipment must not have been tendered for transportation during the fourteen (14) calendar days before Christmas if tendered for transportation via any other FedEx international service.
There are no delivery commitments for shipments on which the Money-Back Guarantee is suspended.
No refund or credit will be provided if an international freight shipment was not booked as required.

*Offer void where prohibited by law.
**For shipments originating in the U.S. and Canada only.


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