Frequently Asked Questions

ShowProgram Description and Qualifications
What is the FedEx Small Business Grant Contest Participants Program with FedEx?

This program offers FedEx Small Business Grant Contest participants the opportunity to enjoy discounts with FedEx. You can save up to 29% on select FedEx Express® services, up to 25% on FedEx Express international services and up to 20% on select FedEx Ground and FedEx Home Delivery® services.


Receive an additional 5% discount when you create shipping labels for eligible FedEx Express U.S. and international shipments on or when you use another approved FedEx® electronic shipping solution.


See the Program Agreement for details.


Who is eligible for the FedEx Small Business Grant Contest Participants Program?

To be eligible for the program, a FedEx Small Business Grant Contest participant must open or have an active FedEx account in good standing and be a U.S.-based payor. Customers who currently have any kind of FedEx discount, including, but not limited to, any earned or bonus discounts, or who have any surcharge waiver or other waivers, any custom shipment weight minimum, or any custom dimensional weight factor, all as determined solely by FedEx, are not eligible to participate in the program. For a detailed list of program restrictions, see the Program Agreement.


What are the eligibility requirements for the discount?

To be eligible for the discount, generally you must:

1. Agree to the Terms and Conditions of the Program Agreement.
2. Have an active FedEx account number, with no other discounts applicable to the account.
3. Apply for the promotion on and receive a confirmation online when you complete the application process.
4. Ship via one of the eligible FedEx® services using a shipping label produced through the FedEx online shipping application, FedEx Ship Manager® at or FedEx Ship Manager® Software.

For complete eligibility details, see the Program Agreement.


Which FedEx services are eligible for the discount?

Eligible customers may use the following FedEx services via FedEx Ship Manager® at or FedEx Ship Manager® Software to receive the following U.S. and international discounts.

Up to 29% discount for these FedEx Express® services:

Up to 20% discount for these FedEx Ground® and FedEx Home Delivery® services:



Where can I read the Terms and Conditions?

For program terms, see the Program Agreement.


How long will the discount apply?

The discount is ongoing with customer activation on FedEx Ship Manager® at or FedEx Ship Manager® Software.


Why do you require my email address for the FedEx Small Business Grant Contest Participants Program?

Email is the best way for FedEx to communicate with you in a timely fashion. If you have any concerns, please review the FedEx Privacy Policy.


How do I know I received the discount?

You will automatically receive confirmation that you are eligible for the FedEx Small Business Grant Contest Participants Program. You will receive either a confirmation screen on immediately after applying for the discount, or you will receive an email within a few hours of applying.


Who do I contact if I have questions about my discount?

First, refer to the Program Agreement. You can contact FedEx U.S. Customer Service at 1.800.GoFedEx 1.800.463.3339, or FedEx International Customer Service at 1.800.GoFedEx 1.800.463.3339 (and say “international services”).


What if I have additional questions?

You can access more FAQs about FedEx® services and online shipping tools at Select “New Customer Center” at Or if you have specific questions, you can reach a FedEx representative by calling one of our toll-free customer service phone numbers.


  • FedEx U.S. Customer Service: 1.800.GoFedEx 1.800.463.3339
  • FedEx International Customer Service: 1.800.GoFedEx 1.800.463.3339 (and say “international services”)
  • FedEx Express® Freight Services: 1.800.332.0807
  • FedEx Billing and Invoice Questions: 1.800.GoFedEx 1.800.463.3339 (and say “billing”)
  • FedEx Technological Support Solutions: 1.800.GoFedEx 1.800.463.3339 (and say “technical support”)
  • FedEx Regulatory Consulting: 1.800.851.3336
  • FedEx Packaging Design and Development: 1.800.633.7019
  • FedEx Dangerous Goods/Hazardous Materials Hotline: 1.800.GoFedEx 1.800.463.3339 (and say “dangerous goods”)


ShowApplication Process
How do I apply for the FedEx Small Business Grant Contest Participants Program with FedEx?

Return to the Overview page and proceed with the simple enrollment process.


How do I apply for a FedEx account number?

Obtaining a FedEx account number is a part of the application process for the FedEx Small Business Grant Contest Participants Program for customers without an existing FedEx account number. To apply separately for a FedEx account, go to, click on “New Customer Center” and select “Open a FedEx account.”


How do I register to use FedEx Ship Manager at or FedEx Ship Manager Software?

When you apply for the FedEx Small Business Grant Contest Participants Program, you will be asked to accept and agree to the terms and conditions for the program, FedEx Ship Manager at and After agreeing and accepting all the terms and conditions, you will automatically become a registered user of FedEx Ship Manager at When you are ready to ship a package, just go to and click the Ship tab in the upper left corner of the screen. Log in with the user ID and password you selected when you signed up for the program. Then start shipping.


To obtain your copy of FedEx Ship Manager Software, follow these easy installation steps:

1. Review the preinstallation checklist.
2. Download FedEx Ship Manager Software.
3. Follow on-screen installation instructions.
4. Download documentation for help with software installation and registration.


For detailed information about completing the preinstallation checklist and downloading, installing and registering the latest version of FedEx Ship Manager Software, go to


Which credit cards will FedEx accept for this discount program?

FedEx will accept the following credit cards for the FedEx Small Business Grant Contest Participants Program:

  • American Express
  • Visa
  • MasterCard
  • Diners Club
  • Discover



ShowUsing and FedEx Ship Manager at
How do I ship a package through FedEx Ship Manager at

Simply go to and click the Ship tab. After you have logged in at FedEx Ship Manager at, follow these few simple steps:


1. Complete your shipping label online. (If you've previously entered a recipient in your online address book, select that recipient's name and address from the drop-down menu.)
2. Print the shipping label on a laser/inkjet printer or thermal printer.
3. Package your shipment.
4. Drop off the package at a FedEx location, give it to your scheduled courier or schedule a pickup online.


What are the advantages of using FedEx Ship Manager at

Any time of the day, you can use FedEx Ship Manager at to:

  • Prepare and print U.S. and international shipping labels.
  • Ship packages via FedEx Express®, FedEx Ground® and FedEx Home Delivery®.
  • Store up to 2,000 frequently used addresses in your online FedEx Ship Manager Address Book.
  • Generate an online record of your transactions.
  • Request a FedEx Express or FedEx Ground pickup online.
  • Choose to notify as many as three parties and yourself via email notifications that your package is on its way or has been delivered.
  • Track your package status online — origin to destination.
  • Get an account-specific rate quote.



What are the advantages of using FedEx Ship Manager Software?

  • Does not require high-speed internet connection.
  • Integrates with most accounting, order management, warehouse management and other business systems.
  • Supports most FedEx Express, FedEx Ground, FedEx Home Delivery® and FedEx Express Freight transactions.
  • Delivers tracking, rating and precise reporting.
  • Includes accessible, easy-to-update address book.
  • Generates shipping labels quickly and easily.
  • Saves time by storing shipment preferences for recipients.
  • Teaches with easy-to-find, intuitive help menus built-in.
  • Cuts paper costs by saving reports electronically.
  • Offers a variety of integration and networking options.
  • Presents several options for delivery signature requirements.
  • Provides effective features and help screens for international shipping and customs forms.


Are there any timesaving tips for using FedEx Ship Manager at

Some of the most convenient tips are:

  • Bookmark the FedEx Ship Manager at log-in page on your computer to eliminate steps.
  • You may check the "Remember my user ID on this computer" box so you won't have to re-enter your user ID and password every time you want to ship a package.
  • Use your online address book to save time preparing your shipping label.
  • Use the email notifications to notify up to three others and yourself when a package has been sent and delivered.
  • Take advantage of the Shipment Profile feature, which allows you to create a shipping label with just two clicks for repeat shipments to the same address.



How can I learn more about using FedEx Ship Manager at and FedEx Ship Manager Software?

To learn more about FedEx Ship Manager at, go to To learn more about FedEx Ship Manager Software, click FedEx Ship Manager User Guide.


What are other timesaving features on

You can save time by using the following applications:

  • Tracking: Check the status of up to 30 shipments, from origin to destination, 24 hours a day, 7 days a week.
  • Courier Pickup: Schedule a pickup without using the phone.
  • Drop-off Locator: Get a map and directions to your nearest FedEx location as well as the latest drop-off times.
  • Rate Finder: Determine the cost of sending a shipment from anywhere in the U.S. to destinations worldwide.
  • FedEx® Address Checker: Check the accuracy of your shipping addresses.
  • Signature Proof of Delivery: View the recipient's signature online.
  • Supplies Online: Order FedEx supplies quickly and conveniently.
  • FedEx® Billing Online: Review and settle your FedEx invoices online.
  • My FedEx®: Customize the information you need from FedEx.