Frequently Asked Questions

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General Information

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What is this new service option and how does it work?

FedEx® is helping you pick up and drop off your FedEx packages at new locations that are most convenient for you. These locations are close to where you work, live or play, and some are even open for extended hours. Now you have more locations to drop off a pre-labeled FedEx package or have packages held in a secure location for you to pick up at your convenience. 

Once you are inside one of these new locations, look for FedEx signage or go to the main counter/register for assistance.

Where are these new locations and what are the hours of operation?

Drop off and pick up is now available in select cities at participating grocery and specialty stores. FedEx pickup and dropoff are generally available during normal hours of operation for each retailer, but vary by location. In some cases, that is 24 hours/7 days a week. Find out if the service is available in your location.

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Do I have to pay a premium fee or surcharge for picking up or dropping off at one of these locations?

No. There is no premium fee or surcharge for dropping off or receiving a package at these locations.

Who do I call if there’s a problem with my FedEx package or a problem with one of these locations?

Contact FedEx Customer Service at 1.800.GoFedEx (1.800.463.3339) with any package-related questions or to address any issues with a location.

Picking Up / Redirecting

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How long can a redirected package be held at one of these locations for pickup?

A package will be held at the location for up to 5 business days. After that, the package will be returned to the nearest FedEx facility and your tracking information will be updated to show that your package is no longer being held for pickup. If your package has been returned, call 1.800.GoFedEx (1.800.463.3339) for additional assistance.

Can I make one of these locations my preferred shipping location for incoming shipments?

No, but you can make this request for each shipment by using FedEx Delivery Manager®, an online tool that allows residential recipients in the U.S. to receive proactive notifications, provide delivery instructions and redirect packages to your preferred pickup location. Registration is simple and free at fedex.com/us/delivery.

Why is my package being held at one of these locations?

Your package is being held at its current location because the shipper sent it to be held at this location for you to pick up at your convenience. In some markets, your package may have been rerouted to its current location after a missed delivery attempt to make package pickup more convenient by holding it a location close to your home.

Why is my package being held at one of these locations without my authorization?

FedEx attempted delivery to your home but could not leave the package because either a signature was required or there was not a safe place to leave the package. To keep your package safe and ensure you could pick it up that same day without waiting for another delivery attempt, FedEx secured your package at a nearby location.

Can I have delivery of my package reattempted, or can my package be held at another location?

If you have requested that your package be held at one of these locations, then no, you must pick up your package at that location. 

If your package has been rerouted to a location after a missed delivery attempt, call FedEx Customer Service at 1.800.GoFedEx (1.800.463.3339) to request another delivery attempt or to have it held at a different authorized location.

How do I direct future packages to be held for pickup at a one of these locations?

You can request your incoming packages be redirected to be held at a FedEx location by using FedEx Delivery Manager® or calling 1.800.GoFedEx (1.800.463.3339) and providing the package tracking number.

What is the proper way to send a package for hold at a one of these locations?

When creating a shipment on fedex.com, under “Custom Delivery” select the “Hold at FedEx Location” option. A list of locations near the destination will be provided for you to choose your preferred hold location.


Dropping Off

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Which FedEx shipping services are accepted at these locations?

These locations will accept most FedEx Express® and FedEx Ground® packages. International packages are accepted as long as the package has a U.S. origination address. Dangerous goods or hazardous materials shipments can be taken to some, but not all, staffed locations. To find one in your area go to Find FedEx Locations. All packages must include a completed label using your FedEx account number or credit card payment. Should you need shipping supplies or need help packing items, visit one of the select participating FedEx Authorized ShipCenter® locations or a nearby FedEx Office location.

What packages are acceptable for dropoff?

Acceptable packages are securely sealed and properly labeled with a FedEx Express or FedEx Ground shipping label. 

two shipping boxes and a shipping envelope with arrows pointing to certain areas, stating shipping packages need to be securely sealed and properly labeled.

Unacceptable packages include any package:

  • weighing more than 55 pounds
  • containing dry ice
  • containing dangerous goods or hazardous materials
  • packed using damaged or improper packaging

How many and what size packages can I drop off at one of these locations?

If you have a shipment that includes 10 or more packages or a shipment that is oversized (exceeds 55 lbs.), take it to one of the select participating FedEx Authorized ShipCenter locations or a nearby FedEx Office location for processing of multiple packages and heavier packages. To find one in your area, go to Find FedEx Locations.

Does my package need to be boxed and labeled before I drop it off at one of these locations?

Yes. Unless you are dropping off at one of the select FedEx Authorized ShipCenter locations, all packages should be securely boxed, sealed and labeled prior to arriving at the location to drop off.

Do these locations provide shipping and packing supplies?

No. Unless you are dropping off at one of the select FedEx Authorized ShipCenter locations, these locations do not provide any shipping or packing materials. All packages must be dropped off “ready to ship” – package fully closed and with completed shipping label affixed to box. Should you need shipping supplies or need help packing items, visit one of the select participating FedEx Authorized ShipCenter locations or a nearby FedEx Office location.