FedEx Billing Online Frequently Asked Questions
FedEx Billing Online streamlines and simplifies the invoice management process. To learn more about the features and benefits of this convenient electronic tool, please review the following frequently asked questions:
- What are the benefits of FedEx Billing Online?
Managing FedEx accounts, shipments, invoices, and payments has never been easier. You may sort invoices by invoice number, type, activity, age, due date or amount due. If you have multiple billing accounts, you may choose to consolidate accounts under a single user ID, allowing you to view all billing accounts within one login, or even link them to see all invoices against a single account. You may also choose to manage each account separately with its own user ID. You can also invite additional users to view and act on invoices for your billing account.
- Easy to use
- Secure connection to FedEx
- Improves efficiency
- Eliminates excess paperwork
- Streamlines account management
- Manage multiple accounts separately or under one user ID
- Consolidate multiple accounts under a single account
- Review your account activity online
- View Proof Of Delivery information for your shipments
- Download invoices as PDF files
- Download invoice details in a CSV or XML data file
- Request invoice adjustments
- Pay invoices online using credit cards
- Create a dynamic remittance advice for payment
- Email notifications for new invoices, new credits, and past due invoices
- How do I register for FedEx Billing Online?
Visit fedex.ca/invoice to register for FedEx Billing Online. If you already have a fedex.ca User ID and Password, click 'Login', enter your ID and Password, and follow instructions on screen to register. If you don't currently have a fedex.ca login, click "Register". Download the Registration Guide for step by step instructions.*
The first user who registers an account for FedEx Billing Online will be the FedEx Billing Online Administrator by default. When registering, please provide all requested company and contact information, and if necessary, two recent FedEx invoice numbers issued within the last 60 days. If you do not have two recent invoice numbers, please contact FedEx Customer Service at 1.800.GoFedEx or 1.800.463.3339 for account verification.
*You will need Internet access and a web browser. Please ensure that you are using the most recent version of the web browser and that it has the latest security updates.
- How do I know my invoice information is secure?
The security of your account information as well as your invoicing and payment information is very important to FedEx. FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits. FedEx is committed to managing all of your information with the highest standards of information security.
- Can I still register if I don’t have two recent invoices?
To ensure proper access to your account information, FedEx Billing Online asks you to provide the invoice numbers of two invoices billed to your account within the last 60 days. If you are a new customer, or you do not have copies of recent invoices, you may still register for FedEx Billing Online by contacting FedEx Customer Support to validate your account information over the phone. For more help, please visit Contact us link.
- Will all of my FedEx accounts be covered by FedEx Billing Online?
Once you register one account for FedEx Billing Online, you may use the ‘Add Account’ option (from the Account Summary) to register additional accounts for FedEx Billing Online using the same user ID. If your company currently has multiple FedEx account numbers that roll up to a single master account, you only need to register the master account to view all shipments charged to the master or any of its associated accounts. If you wish to manage each billing account using a separate user ID, you may complete the initial registration process for each account and choose a user ID and password as appropriate.
- If I have multiple accounts, how will my invoice information be presented?
You will receive a separate invoice for each account. If you currently receive one invoice with charges for all of your accounts, this format will not change.
- Can I view all invoices for multiple accounts in FedEx Billing Online at the same time?
Yes. You can establish a Parent/Child relationship between your accounts so that when you log onto FedEx Billing Online for the parent account you can see its invoices and those issued to all the related child accounts. To setup a Parent/Child relationship, select the “Add an Account” option from the Account Summary screen, enter the child account’s FedEx account number and Company Name, and then click the “Add a child account” button. The bill to country of the child account must be the same country as the parent account.
If you have credit card linked accounts you can view multiple accounts by adding a primary account. To add a primary account select the “Manage Account Settings” option from the My Options tab, select “Add a Primary Account” and enter the FedEx account information. FedEx Billing Online will display a drop down list allowing you to switch between each primary account available on the Account Summary view.
- Can I assign names to my accounts so that I can easily recognize them?
Yes. You can assign custom names to each of your accounts that you have registered with FedEx Billing Online by selecting “Manage Account Settings” from the “Options” menu. From the Edit Account Information section, select the account you wish to assign a custom name from the drop-down menu of account numbers. Enter the custom name into the “New Store ID” field that appears and then click the “Update Store ID” button.
- Can I update my Credit card details in FedEx Billing Online?
Yes. If your FedEx account is currently linked to a credit card, for automated payment of your invoices then you can update this information from within FedEx Billing Online. From the My Options menu, select “Update Credit Card”. Update your credit card information on the “Update Your Credit Card” page and the “Update Credit Card” button to save.
- How do I view all of my outstanding invoices?
After you login to FedEx Billing Online, you will see an Account Summary screen which includes a list of your open invoices with corresponding balances, your total balance due, and total "past due" amount, if applicable.
- How are invoices grouped on the Account Summary page?
Invoices available on FedEx Billing Online are grouped according to their current Invoice Status. You can view invoices of different status by selecting from the grouping tabs displayed above the list of invoices. The following groupings are available:
- All-Open: This is the default view and shows all invoices available on FedEx Billing Online that are currently open, including those that are Past Due or In Dispute.
- Past Due: This view will only show those invoices that have a Past Due status.
- Paid/Closed: This view will show invoices for which there is currently no balance to pay.
- In Dispute: This view shows those invoices for which you have raised a dispute of the charges, either for the entire invoice or one or more shipments linked to it.
The following groupings of invoices are available for credit card linked accounts:
- Last 30 days
- 31-60 days
- 61-90 days
- 90-180 days
- In dispute
- How do I sort my invoices on the Account Summary page?
In the Invoice List section of the Account Summary, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected in ascending order. Click the same column header again to sort the list in descending order.
- How do I access invoice and shipment details?
To view invoice level detail, click an invoice number on the Account Summary screen. When you reach the Invoice Detail screen, click on the tracking number to view the shipment details.
- How do I know which invoices are past due?
If an invoice is past due, it will be noted next to the invoice in the "Invoice Status" column. You can also view your Past Due invoices by selecting the “Past Due” grouping tab above the list of invoices.
- Where can I find my closed invoices?
Invoice information is available for 180 days after the invoice is paid in full. Only invoices that became due after you registered with FedEx Billing Online will be shown. Invoices that have been paid will no longer be displayed on the default “All-Open” grouping tab. To view paid invoices that are still available on FedEx Billing Online, click on the “Paid/Closed” grouping tab displayed above the list of invoices.
- Can I print or save a copy of my invoice?
You can retrieve a PDF version of your invoice to be saved or printed by clicking the invoice number from the account summary, clicking the “Download invoice” button, choosing PDF from the download dropdown, and clicking the “Create Download” button. The PDF file should be available in your Download Center within a few seconds and will be available for 14 days. When you click the invoice link in the Download Center, your browser will download the file to your computer.
NOTE: To view the invoice in PDF format, you may need to install the free Adobe Acrobat Reader on your computer.
- How do I view Proof of Delivery information for my shipment?
Proof of Delivery information can be viewed from the Tracking ID Details screen accessed by either clicking on the Air Waybill Number from the Invoice Detail View, or by performing a Quick Search using the Tracking ID Number. When the Tracking ID Details screen is displayed, click the “View signature proof of delivery” link from the Tracking ID Summary.
- Can I view, download, and print customs accounting details?
Yes, you can view, download and print duty/tax invoices and associated customs documents. Please save or print the invoice and/or associated customs documents if you need to archive them. Invoice information is available for 180 days after the payment date.
- Can I make payments through FedEx Billing Online?
FedEx Billing Online currently offers the ability to choose one or more invoices and/or shipments for full payment either online or by creating a dynamic payment instruction for offline payment. Online payments can be made using a credit card . An offline payment instruction will allow you to print a consolidated remittance advice for the amount you authorize. You may print this remittance advice for offline payment according to the payment instructions displayed on the remittance advice.
- Which payment methods can I use for online payment?
You can make payment online to FedEx using any of the following payment methods:
- Credit Card
- American Express
All online payment methods require you to create a Payment Profile. You can setup multiple Payment Profiles to enable you to quickly choose different payment methods with which to pay your invoices.
- Credit Card
- How many Payment Profiles can I create?
You can create up to 5 credit Payment Profiles per account.
- Do I need to create a Payment Profile to make an online payment?
Yes. All online payments, either on-demand or scheduled, require you to select a Payment Profile that you have already created in order to make or schedule the payment.
- Why am I asked to enter my credit card’s Security Code when I create a linked Payment Profile?
FedEx takes cardholder security very seriously and therefore takes steps to ensure that we only accept credit cards from the cardholder. When credit cards are linked to a Payment Profile an authentication of the card details is performed with the issuing bank of your credit card using a transaction of $1 CAD. You are asked by your bank to enter your security code/password as part of this transaction to confirm your identity. The $1 transaction is never paid to FedEx and will be returned to you by your card issuer.
- Did FedEx charge me $1 to add my credit to a Payment Profile?
FedEx Billing Online performs an authorization transaction for $1 CAD against the credit card being added to a new or updated Payment Profile. This charge is only to confirm that the credit card details are valid and this payment is never paid to FedEx. This payment will be returned to you by your card issuer.
- Can I set my account to automatically pay new invoices?
Yes. You can enroll your account in FedEx AutoPay so that new invoices issued to your account will automatically be charged to your chosen payment method and notifications of new charges are sent to you via email. To setup FedEx AutoPay, ensure that you have created a Payment Profile with the payment details you wish to use and then click the “Enroll in AutoPay” button from the Manage Payment Preferences screen.
- My FedEx account is linked to a credit card, can I pay invoices through FedEx Billing Online?
Invoices that are issued to your account will normally be paid automatically using the credit card linked to your FedEx account and therefore are not available to be paid via FedEx Billing Online. However, if a payment cannot be processed then the invoice will be outstanding. Outstanding invoices for your account will be displayed on the Account Summary screen of FedEx Billing Online in a section called “Invoices Due to Declines”. If you click the “Update Credit Card & Pay” button then you can verify that your credit card details are correct, update as necessary, and save them so that your outstanding invoices are submitted for payment.
- How do I create a remittance advice?
Choose one or more open or past due invoices from the Account Summary and click the “Pay” button. These items will then appear in your Payment Cart. Choose Mail Cheque for Payment option and click “Continue”. You will have a final opportunity to review the details of your Payment List and Payment Summary on the Payment Confirmation Page. After you confirm the details, FedEx Billing Online will generate a dynamic remittance advice for the amount authorized.
- How do I know if FedEx has applied my payment?
After your payment is applied, FedEx Billing Online will automatically deduct your payment from the amount due. Online payments will be applied within 24-48 hours. If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to “Closed.” You may view the history of any payments applied to a particular invoice by clicking the invoice number on the Account Summary view, and then click on View Invoice History on the Invoice Detail View.
- How do I inform FedEx that I disagree with the charges on my invoice?
If you have concerns about an invoice or specific shipment and need to dispute it prior to payment, you can submit a dispute online. To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. On the Invoice Detail screen that follows, click the “Dispute Invoice” button. Individual shipments can be disputed by clicking the appropriate tracking number and the “Dispute” button. You will be asked to select a reason for the dispute and to provide the additional details describing the nature of your dispute.
- How do I know when and how disputed charges have been resolved?
A response will be provided via FedEx Billing Online within 3 business days after your request is submitted. The status of disputed invoices can be checked at any time by selecting the 'In Dispute' tab on the Account Summary screen.
- How do I search for specific invoices, shipments or payments?
Use the “New Search or Download” feature if you know the specific invoice number, Tracking number or payment reference number. Enter the information and click the "Quick Search" button. If a particular invoice is found, you will be directed to the Invoice Detail page for that invoice. If one or more air waybills are found, you will see a brief summary and the air waybill number(s) will be linked to the full details. At this point, you can also request a PDF, CSV or XML file for the invoice. If a payment reference is found, you will be directed to the Payment Detail page with invoice number, payment amount, and payment status information.
- How do I download a range of invoices filtered by specific criteria?
Use the “New Search or Download” feature to find invoices that contain a particular service, are in a certain status, or span a specified date range. You don't need to have a particular invoice number or air waybill number. Select the criteria from the various drop-down boxes and click the "Search" button to view the results of your search on-screen. Alternatively, if you want to download the search results in Excel, CSV or XML format then click the “Download data” button. You will need to specify the name of the file you want FedEx Billing Online to create and the data format (Excel, CSV or XML). Your results will be stored in the Download Center for you to download for up to 14-days.
- How do I download a file?
Use the “Download Center” feature to view all download requests initiated within the last 14 calendar days. Files ready for download will show a status of “Complete.” Downloads not yet complete will be in “Pending” status. You have the option to clear a specific file by clicking “Remove.” FedEx Billing Online will automatically remove download results after 14 calendar days.
- What should I do if the data I attempted to download exceeds the maximum file size?
To ensure download results are shown quickly, FedEx Billing Online prevents the download of very large amounts of detail. In the event that your download request exceeds the maximum file size, use the drop-down boxes and/or the date range options to reduce the amount of records returned.
- How do I change my user and/or account information?
Select “My Options” at the top of the page and choose “Manage Users”, “Manage Account Settings”, or “FedEx.ca Profile”. Here you can invite new users, manage account settings, change the administrator, and update your FedEx Billing Online profile.
- How do I change my FedEx Billing Online password?
Select “My Options” at the top of the page and choose "FedEx.ca Profile.” On the following page you can edit your username and password.
- How do I add users to my account?
Select "My Options" at the top of the page and choose “Manage Users.” You can invite new users by entering the first name, last name, and email address of the user you wish to invite. Once you have entered the required information, FedEx Billing Online will email an invitation to the new user. Only the FedEx Billing Online Administrator can add new users to an account.
- How can I tell which users have access to my billing account’s invoices?
Select "My Options" at the top of the page and choose “Manage Users.” Next you’ll see a list of every user able to access online invoices for this billing account. Only the FedEx Billing Online Administrator can view the list of users for an account.
- How do I edit the list of additional users on my account?
Select "My Options" at the top of the page and choose “Manage Users.” Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite a new user or remove current users. Only the FedEx Billing Online Administrator can view the list of users for an account.
- Can I assign another user to be the administrator for my account?
Select "My Options" at the top of the page and choose “Manage Users.” In the Change Administrator section, choose the name of an existing user from the drop-down menu and click the “Change Administrator” button. Only the current FedEx Billing Online Administrator can assign a new administrator.
- Can non-administrator users receive email notifications from FedEx Billing Online?
No. Only the current administrator for the account will receive email notifications from FedEx Billing Online.
- How do I cancel my FedEx Billing Online service?
If you no longer want to receive your invoices via FedEx Billing Online, you can deregister your account by going to "My Options" tab in FedEx Billing Online and select "Manage Account Settings". Please note that credit card linked accounts will not get paper invoices after deregistering from FedEx Billing Online.
- What happens if I forget my password?
If you forgot your password for FedEx Billing Online, click on the "Forgot Your Password" link on the main FedEx Billing Online login screen. You will be prompted to provide information verifying your identity and you will then receive a password reminder via email.
- Additional support
For additional support, please click the “Contact Billing Online Support” option from the Help menu on any screen. You will be directed to an online form where you can provide details regarding the nature of your support question.