Customer Identification Requirements

Customer Identification Requirements

Customer Identification Requirements

Identification is required to help protect you from fraud and to ensure your shipment is properly released.

Identification is required to help protect you from fraud and to ensure your shipment is properly released.

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Required Identification

You must present the following when picking up your shipment:

1

FedEx® tracking number.

2

Government-issued photo identification (ID) that includes the recipient’s address.

3

Additional Requirements

If you’re picking up on behalf of your employer, you must also present a company-issued photo ID or business card that includes the recipient’s address.

If a signature is required from someone 19 years of age or older, your government-issued photo ID must include proof of age.

Acceptable Types of Identification

You must present current, original, valid and government-issued photo ID. If your photo ID does not contain the applicable address, then you must provide proof of address as well. 

  • Provincial Driver’s Licence
  • Canadian or Foreign Passport
  • Certificate of Canadian Citizenship (with photo)
  • Permanent Resident Card
  • Certificate of Indian Status Card (with photo and issued by Indian and Northern Affairs Canada)
  • Provincially or Territorially-Issued Identification Card (with photo and issued by Indian and Northern Affairs Canada)
  • Canadian National Institute for the Blind (CNIB) National Identification Card


Please note that some types of personal identification are not acceptable because of legislative restrictions.

 

  • Provincial Driver's Licence 
  • Canadian or Foreign Passport 
  • Canadian Citizenship Card 
  • Permanent Resident Card 
  • Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada) 
  • Provincial Liquor Identification Card
  • Provincially or Territorially-Issued Identification Card (with photo and issued by Indian and Northern Affairs Canada)
  • Canadian Armed Forces Identification Card

 

  • Bank statement
  • Major credit card statement along with the related valid credit card
  • School, college or university report card or transcript
  • Vehicle ownership or insurance documentation
  • Municipal tax notice
  • Recent utility bill (residential telephone, cable TV, public utilities commission, hydro, gas or water)
  • Government cheque or government cheque stub with name and address


Please note that it must be original and include name and applicable address of individual.