E-Commerce Transportation Solutions

International shipping and delivery custom-made for online retailers

Interested in finding a better shipping method for your international packages? Deliver cost-effectively to your customers’ doorsteps worldwide with FedEx Cross Border e-commerce transportation solutions. Going global is more attainable than ever.

Compare FedEx Cross Border delivery options: TRAKPAK and UNTRAK

TRAKPAK (currently P2P TRAKPAK) is ideal for retailers who don't need express delivery but want reliability and visibility. For very lightweight, low-value packages, UNTRAK (currently P2P UNTRAK) is available. 




Delivery Aim* 4–7 business days 6–10 business days
Weight Limit 66 lbs. 4.4 lbs.
Tracking Yes No
Delivery Provider Commercial or postal Postal
Customs Clearance DDP or DDU
Delivered duty paid or delivered duty unpaid
Delivered duty unpaid
*Delivery aim does not include transportation to the FedEx processing center.

How our FedEx Cross Border delivery services work

We make it cost-effective and easy to deliver e-commerce packages using trusted local carriers in the destination country for final-mile delivery.

Icon: Package
step number one icon

Ship to us.

You ship orders to our processing center; FedEx can assist with this step if requested.

Icon: Business
step number two icon

We prepare the shipment.

At the FedEx Cross Border processing center, we sort and prepare parcels to leave the U.S. The recipient address is printed on the label in the destination country or territory's language(s).

Outbound plane icon
step number three icon

Your shipment departs from the U.S.

Shipments travel via linehaul, closely managed by FedEx Cross Border.



Icon: Customs Agent
step number four icon

Your shipment goes through customs.

Clearance is handled in compliance with global rules and regulations. For DDU parcels, the recipient must pay any duties assessed.

Icon: Gear
step number five icon

Your shipment is tendered to the final-mile delivery provider.

Strong relationships with final-mile delivery providers help ensure your customers enjoy an exceptional delivery experience.

Icon: FedEx Courier
step number six icon

Your shipment is delivered to your customer.

Our final-mile local carrier completes the delivery.

Frequently asked questions

  • TRAKPAK: The weight limit for packages is 66 lbs. 
  • UNTRAK: The weight limit for packages is 4.4 lbs.
  • TRAKPAK: Shipments are typically delivered in 4–7 business days from the time they leave the processing center.
  • UNTRAK: Approximate delivery for UNTRAK packages is in 6–10 business days.

With TRAKPAK shipments, tracking information* is available along the package journey, typically provided when the package:

  • Arrives at the processing center
  • Departs the processing center
  • Departs from the origin country
  • Arrives in the destination country or territory
  • Undergoes a customs scan, where applicable
  • Is delivered


With UNTRAK, tracking information is unavailable.


*Tracking events vary by destination country or territory. 


  • TRAKPAK may use either commercial or postal providers, depending on the ideal carrier for that country. 
  • UNTRAK uses postal carriers.

The solution is ideal for lightweight, low-value e-commerce items, such as:

  • Clothing and apparel
  • Health and beauty products
  • Toys
  • Handmade goods
  • Electronic accessories
  • Automotive accessories
  • Technology accessories
  • Books
  • Stationery
  • Cosmetics
  • Samples
  • Footwear
  • Pet products
  • Sports/leisure goods
  • Media: games, DVDs

These FedEx Cross Border solutions cannot be used for:


There are two methods for handling duties:

  • Delivered duty paid (DDP): Provide a seamless consumer experience with prepaid duties and taxes. (Not available with UNTRAK.)

    • FedEx will pay duties and taxes at clearance and invoice you.

  • Delivered duty unpaid (DDU): With this option, the recipient is responsible for any duties and taxes assessed. Ideal for packages below de minimis value (a threshold set by the destination country or territory).

    • Consumer must pay any duties and taxes assessed before customs clears the package.


How to get started

Want to learn more or find an e-commerce solution that's right for you?

Track your shipment

Need to learn more or track the status of a TRAKPAK package?