FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

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Tracking

How can I request to have my FedEx® package redirected to be held at a FedEx location for pickup?

To redirect your package to be held for pickup at one of our secure FedEx locations or participating retail partners, go to our tracking page and follow these steps:

  1. Enter your tracking number or reference number.
  2. Select Manage Delivery, then Hold at Location.
  3. Click Continue to acknowledge that requesting that your package be held for pickup may change your delivery date. You also have the option to cancel the request by selecting Nevermind.
  4. From the options provided, choose the location where you want your package to be sent. 
  5. Provide your contact info—phone number and/or email—so we can notify you when the package is ready to be picked up.
  6. Review your location selection and recipient contact info and click Submit.
  7. Confirm you request for Hold at Location and click Done.
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Did you know?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.

Did you know?

Did you know?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.