FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

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Shipping

How can I change or correct the delivery address for a FedEx® package I’ve already shipped?

If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps:

  • Enter your tracking number or reference number. 
  • Select Manage Delivery, then Edit Delivery Address.
  • Click Continue to acknowledge that editing your delivery address may change your delivery date. You also have the option to cancel the request by selecting Nevermind.
  • Enter edits to your delivery address and click Continue.
  • Enter your contact information, in case we need to reach out to you, then click Submit. You’ll receive a case number assigned to your request.
  • Click Done.

You can also request to change the delivery address for your shipment through our mobile app.

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Did you know?

You can get monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.

Did you know?

You can get monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.