Frequently Asked Questions

Get answers to your FedEx billing and claims questions.

  • Frequently Asked Questions

Can’t find an answer to a question?

Visit our Virtual Assistant for further information. You can also email or call 1.800.GoFedEx 1.800.463.3339.

Can I view and pay my FedEx invoices online?

Yes. You can view, pay, and manage your invoices efficiently with FedEx Billing Online. Get an up-to-date view of all your open FedEx Express® and FedEx Ground® invoices, as well as visibility to closed invoices for 180 days after the payment date. You will also receive email notifications for your invoice transactions.

Visit the FedEx Billing Online Frequently Asked Questions to learn more.

What methods of payment may I use to pay for my FedEx Express® or FedEx Ground® shipments?

If shipments are billed to your FedEx account, you can pay for all FedEx Express® and FedEx Ground® services by: cheque (including cashier's cheques), money order, and credit card (MasterCard®, VISA®, American Express®). Credit card payments are applied only to accounts linked to a credit card. You may also pay for invoices via:

  • Electronic Funds Transfer
    See information sheets: CAD USD
  • Online bank account
    Choose FedEx from the Payee List
  • eCheque
    Call 1.800.GoFedEx 1.800.463.3339 and say “make a payment”
  • FedEx Billing Online
    Register at fedex.ca/invoice

Payment in cash is available at designated FedEx® locations. At locations where cash is not accepted, you may pay by cheque, credit card, debit card, or charge to a valid FedEx account number in good standing.

For more information, refer to the Terms and Conditions in the FedEx Service Guide.

Can I link my FedEx account to my credit card?

Yes. If you currently receive invoices, and want to link your account to a credit card, please call 1.800.GoFedEx 1.800.463.3339. All your shipping charges will automatically appear on your credit card statement.

All accounts that are opened online at fedex.ca are automatically linked to a credit card. If registered for FedEx Billing Online, all credit card linked accounts have access to Activity Records from FedEx with detailed shipment information.

Open an account online.

How do I file a loss/damage claim for a FedEx Express® or FedEx Ground® shipment that arrived but was damaged?

Visit FedEx®Claims Online to submit claims for FedEx Express®, FedEx Ground®, and FedEx Express® Freight intra-Canada shipments, as well as shipments from the U.S. to Canada and from Canada to all international destinations. When you submit your claim online, you benefit from the ability to check the status of your claim, generate and download claim reports, attach supporting documents, and more.

For more information about submitting a claim, please refer to the Terms and Conditions outlined in the FedEx Service Guide or call 1.800.GoFedEx 1.800.463.3339.

When should I file my claim for FedEx Express® packages?

Damaged or missing content claims must be filed within 21 calendar days of the delivery date. Nondelivery or misdelivery claims must be filed within nine months of the shipment date.

Visit FedEx Claims Online to learn more or to submit your claim.

When should I file my claim for FedEx Ground®?

Claims for loss of a parcel can be filed up to nine months from the shipment date. Packages that are damaged or have missing content must be reported within 21 calendar days from the shipment date. To have the damaged or missing contents assessed by FedEx, please call 1.800.GoFedEx 1.800.463.3339 and request a damaged call tag.

Visit FedEx Claims Online to learn more or to submit your claim.

Does FedEx Express® offer a money-back guarantee?

Yes. FedEx Express® offers a Money-Back Guarantee (some restrictions apply). Visit the Money-Back Guarantee page to complete your request online. For more information, please refer to the Terms and Conditions in the FedEx Service Guide.

Does FedEx Ground® offer a money-back guarantee?

Yes. FedEx Ground® offers a Money-Back Guarantee (some restrictions apply). Visit the Money-Back Guarantee page to complete your request online. For more information, please refer to the Terms and Conditions in the FedEx Service Guide.