Frequently Asked Questions

Learn how easy it is to start shipping with FedEx.

  • Frequently Asked Questions

Can’t find an answer to a question?

Visit our Virtual Assistant for further information. You can also email or call 1.800.GoFedEx 1.800.463.3339.

Do I need a FedEx account to ship?

If you have a single package shipment, you can ship online using FedEx Ship Manager™ Lite with your credit card and a FedEx account is not required.

If you have a multi-package shipment or more advanced shipping needs, you can ship online using FedEx Ship Manager™ at fedex.ca, and a FedEx account is required. You can open an account online using your credit card.

You may also visit one of our FedEx locations to ship without an account number.

Learn more.

How do I get a FedEx account?

To open a FedEx account is easy. Open an account online with your credit card or call 1.800.GoFedEx 1.800.463.3339. This account will enable you to ship using FedEx Express®, FedEx Ground® and FedEx Freight® (LTL) services. Learn more about opening a new account.

How do I start shipping online?

FedEx Ship Manager™ Lite is the fast, easy way to ship a single package in just a few steps, with your credit card.

If you have a multi-package shipment or more advanced shipping needs, you can ship online using FedEx Ship Manager™ at fedex.ca and a FedEx account is required. You can open an account online with your credit card, after which you can begin shipping immediately using FedEx Express®, FedEx Ground®, and FedEx Freight® (LTL) services.

Learn more about opening a new account.

Visit the New Customer Resource Centre to discover how fedex.ca makes online shipping easy.

Can I handle the entire shipping process online?

Yes, all the tools and information you need to make shipping as easy and convenient as possible are available online.

Visit the New Customer Resource Centre to discover how fedex.ca makes online shipping easy.

How do I order shipping supplies?

You can order supplies online or by calling 1.800.GoFedEx 1800.463.3339. You must have an account number to order supplies. FedEx will ship your supplies for delivery anywhere in Canada typically within 3-4 business days.