From here to there and everywhere… you'll always know where your package is when you ship with FedEx.
- How do I check the status of a FedEx Express or FedEx Ground package/shipment without the FedEx tracking number?
If you do not have access to a tracking number, you can still track your shipments with Alternate Reference Tracking.
With Alternate Reference Tracking, you can track your shipments using reference numbers already assigned to a shipment. You can either track with or without an account number.
Note: Only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking Resubmit all. If a unique match cannot be found, you will be prompted to enter the account number.
You can also track packages without a tracking number using FedEx InSight®. FedEx InSight is a value-added service that can provide eligible customers with a new level of visibility. Learn more about FedEx InSight.
- Can I assign my own tracking number for my shipment?
For FedEx Express shipments, you may assign a reference number, which can be any number you determine. This can include billing numbers, invoice numbers, or other codes. For FedEx Ground shipments, you can assign a purchase order number, an invoice number, or any other reference number that you define.
You must include your reference number in the space provided when you ship online, or on your paper waybill to track your shipment. Your reference number will be displayed on your invoice.
- Can I get a copy of the delivery signature?
Yes. To confirm a FedEx Express or FedEx Ground shipment has been received and signed for, you can use our online Signature Proof of Delivery feature. With this tool, you can see a picture of the recipient's signature. You can view this letter online, print it out, or receive a copy of it by fax.
Signature Proof of Delivery is available for FedEx Express and FedEx Ground shipments delivered in the US, Canada, and Puerto Rico. You can get a letter online or by fax that shows a picture of the recipient's signature (if the signature is available).
- Can I confirm what address the package was delivered to?
You can obtain a Signature Proof of Delivery letter with detailed information by providing the 9-digit FedEx account number. If the account number matches the shipper or payer of the shipment, you will be able to view detailed Signature Proof of Delivery information, which includes complete contact name, company name, street address, city, state/province, zip/postal code, and country information for both the shipper and recipient (if available).
Without the account number, only the signature is available.
The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature Proof of Delivery where applicable.
- Can I reroute a FedEx Express package in transit or make an address correction?
A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. FedEx can reroute a shipment if it is authorized by the sender. Only one reroute per package is allowed.
A reroute includes a change:
- From one street address to another in the same city/state
- From Hold at FedEx Location instructions to a request for a delivery
- From delivery instructions to a request for Hold at FedEx Location
- From one Hold at FedEx Location to another in the same city/state
If you want to re-route a shipment, call 1.800.GoFedEx 1.800.463.3339 and provide the following information:
- FedEx tracking number
The new destination address and contact telephone number for the recipient.
- Are there any extra charges for rerouting a package?
Yes, additional restrictions and fees may apply. There is no extra charge to hold packages for pickup instead of delivery, however the person authorized to pick up the package will require photo I.D. FedEx Money-Back Guarantees do not apply to shipments that are rerouted.
FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honour the new delivery request, but verification and handling procedures may result in delays.
- How can I monitor all of my incoming, outgoing, and third party shipments?
Take advantage of the advanced tracking capabilities of FedEx InSight®, a web-based tool that can provide you with a new level of visibility into your shipment activities. Registering for FedEx InSight will allow you to:
- Track without a tracking or reference number.
- Receive proactive shipment notifications via e-mail.
- Monitor all of their shipments.
Learn more about FedEx InSight.
- What does the status "exception" mean?
The status exception means that an unexpected event is preventing delivery of your package. Some examples of status exceptions include a customs delay, no one to accept delivery of your package, holiday, missing documentation, etc. If you want more information about the status of your package, please call <span class="phonenumber">1.800.GoFedEx 1.800.463.3339</span>. <br /><br />
- What does the status "In Transit" mean?
If the tracking status of your shipment is “In Transit”, it means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft of truck; it may be at a FedEx facility