Frequently Asked Questions
We’re here to help. Browse our FAQs or call 1.800.GoFedEx 1.800.463.3339 for more answers.
What features can I expect from FedEx® Mobile?
Track the status of any FedEx Express®, FedEx Ground® or FedEx Freight® shipment using FedEx® Tracking.
- Receive shipment notifications.
- Find staffed and self-service FedEx locations.
- Schedule a pickup for FedEx Express, FedEx Ground and FedEx Freight shipments.
- Create and email a shipping label using FedEx Ship Manager™ Lite.
- Get account-specific rate quotes.
- Access your fedex.ca Address Book.
What devices support mobile shipping?
Supported devices for the FedEx Mobile Website: All web-enabled smartphones or tablets.
Supported devices for FedEx® Mobile for iPhone and iPad: Any iOS device running iOS6 or above and FedEx Mobile is optimized for iPhone 5. Data plan required. Charges from carrier may apply.
Supported devices for FedEx® Mobile Web for BlackBerry: BlackBerry Tour, BlackBerry® Torch, BlackBerry Bold, BlackBerry Pearl, BlackBerry Curve, and any other BlackBerry device supporting 4.5 through 7.x.
Supported devices for FedEx® Mobile for Android: Any Android device supporting production application running 2.2 operating system or greater and future application 4.0 and above
Why should I register for a FedEx account?
FedEx considers the security of your shipment information a top priority; therefore, registration is required to provide visibility to some account-specific information. After you register, you can ship FedEx Express® and FedEx Ground® packages using FedEx Ship Manager™ Lite. You also gain the ability to receive account-specific rate quotes, determine transit times, and schedule a pickup.
How do I use the FedEx Mobile Website?
Simply go to fedex.ca. As long as your smartphone or tablet is enabled for mobile websites, you will be able to view and navigate the FedEx Mobile Website.
Can I access FedEx Mobile internationally?
The FedEx Mobile Website is available in 206 countries and 25 languages. For a listing of region-specific countries, go to the FedEx Global home page.
How do I get FedEx® Mobile for my iPhone® and iPad®?
Go to the iTunes® app on your desktop computer and search for “FedEx Mobile,” or go to “App Store > Business” and locate “FedEx® Mobile.” Choose “Buy App.” Once the app is downloaded to iTunes, simply connect and synchronize your device.
How do I get FedEx® Mobile for my BlackBerry® device?
Simply search "FedEx Mobile Web for BlackBerry" through BlackBerry App World. Select the FedEx icon, and choose “Download.” Enter your BlackBerry ID and password, and the app will begin installing on your device.
How do I get FedEx® Mobile on my Android™ device?
Simply search “FedEx Mobile” through Google Play™. Select the FedEx icon and choose “Download.” The app will begin installing on your device.
How do I ship with a credit card from my mobile device?
With FedEx Ship Manager™ Lite, you do not need a user ID to ship. Simply go to fedex.ca, select “Ship now with a credit card,” and follow the steps to complete your shipment. Or enter fedex.ca/shiplite to start shipping.
If you do have a FedEx user ID, you can log in and your information will pre-populate. More about FedEx Ship Manager Lite
What can I access on the FedEx Mobile Website without a login?
Without logging in, you can:
- Ship FedEx Express® and FedEx Ground® packages using FedEx Ship Manager Lite
- Receive general rate quotes.
- Determine transit times.
- Schedule a pickup.
What additional features do I get by logging in to the FedEx Mobile Website?
By logging in to the FedEx Mobile Website, you can:
- Ship FedEx Express® and FedEx Ground® packages using FedEx Ship ManagerTM Lite.
- Receive account-specific rate quotes.
- Determine transit times.
- Schedule a pickup.
How do I log in to the FedEx Mobile Website?
To log in, you need a fedex.ca user ID and password. If you are not registered you can register for a fedex.ca login or create a one-time credit card shipment.
Learn more about how you can sign up at fedex.ca.
The FedEx Mobile Website won’t let me log in. What do I do?
In order to log in to the FedEx Mobile Website, you need a fedex.ca user ID and password.
If you already have a login and password, please call our technical support hotline at 1.877.339.2774 for assistance.
What if I forget my password or user ID?
Is there a way for FedEx Mobile to automatically add my shipments?
Yes, simply sign up for free FedEx® Tracking. If you do not currently have access to FedEx Tracking, you can register here.
Once I have installed FedEx Mobile on my mobile device, will I be able to see my shipments?
If you are currently a FedEx® Tracking user, FedEx Mobile will display the 30 most recent shipments that you are authenticated to view and that are currently viewable via FedEx Tracking.
If you are not a FedEx Tracking user, you may not see all your shipments. However, you will be able to manually add shipments to the application. The FedEx Mobile Website will remember your shipments and provide automatic shipment updates until the shipment is delivered.
Sign up for free FedEx Tracking.
What does the four-segment bar near the top of each tracking frame represent?
The bar represents the progress of the movement of your shipment.
First Segment — Label created: FedEx received shipment information from sender.
Second Segment — Picked up: FedEx has possession of shipment.
Third Segment — In transit: Shipment is in transit to its final destination.
3.5 Segment – Held for pickup: Shipment is being held for pickup at the designated FedEx location.
Fourth Segment — Delivered: Shipment has been delivered.
What shipments can I monitor using FedEx Mobile applications?
You can track the status of any FedEx Express®, FedEx Ground®, and FedEx Freight® shipment as long as you have a valid tracking number.
What number should I call for questions regarding my shipment status
Please call 1.800.GoFedEx 1.800.463.3339 for questions regarding your shipment.
The FedEx Mobile Website doesn’t work or look right on my mobile device.
Please call our technical support hotline at 1.877.339.2774 if you need technical assistance.
Access the power of FedEx Mobile now from your smartphone or tablet.
iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
Android is a trademark of Google Inc.
Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates.
BlackBerry is the trademark or registered trademark of BlackBerry Limited, the exclusive rights to which are expressly reserved. Federal Express Canada Ltd. is not affiliated with, endorsed, sponsored, or otherwise authorized by BlackBerry Limited.