Mobile Solutions

Frequently Asked Questions

  • Frequently Asked Questions

We’re here to help. Browse our FAQs or call 1.800.GoFedEx 1.800.463.3339 for more answers.

What features can I expect from FedEx® Mobile Web?

Track the status of any FedEx Express®, FedEx Ground® or FedEx Freight® shipment using FedEx® Tracking.

  • Receive shipment notifications.
  • Find staffed and self-service FedEx locations.
  • Schedule a pickup for FedEx Express, FedEx Ground and FedEx Freight shipments.
  • Create and email a shipping label using FedEx Ship Manager Lite.
  • Get account-specific rate quotes.
  • Access your fedex.ca Address Book.

What devices support mobile shipping?

Supported devices for the FedEx Mobile Website: All web-enabled smartphones or tablets.

Supported devices for FedEx® Mobile App: Any iOS device running iOS8 or above, any Android device supporting production applications and running 4.0 and above. Data plan required. Charges from carrier may apply.

Why should I register for a FedEx account?

FedEx considers the security of your shipment information a top priority; therefore, registration is required to provide visibility to some account-specific information. After you register, you can use the mobile web to ship FedEx Express® and FedEx Ground® packages using FedEx Ship Manager Lite. You also gain the ability to receive account-specific rate quotes, determine transit times, and schedule a pickup.

How do I use the FedEx Mobile Website?

Simply go to fedex.ca. As long as your smartphone or tablet is enabled for mobile websites, you will be able to view and navigate the FedEx Mobile Website.

Can I access FedEx Mobile internationally?

The FedEx Mobile Website is available in 206 countries and 25 languages. For a listing of region-specific countries, go to the FedEx Global home page.

How do I get the FedEx® Mobile App for my iPhone® and iPad®?

Go to the App Store on your iOS device and search for “FedEx Mobile". Select the FedEx mobile app icon and choose “get” then “install”. The app will begin installing on your device.

How do I get FedEx® Mobile on my Android device?

Simply search “FedEx Mobile” through Google Play. Select the FedEx mobile app icon and choose Install. The app will begin installing on your device.

How do I ship with a credit card from my mobile device?

With FedEx Ship Manager™ Lite, you do not need a user ID to ship. Simply go to fedex.ca, select “Ship now with a credit card,” and follow the steps to complete your shipment. Or enter fedex.ca/shiplite to start shipping.

If you do have a FedEx user ID, you can log in and your information will pre-populate. More about FedEx Ship Manager Lite

What can I access on the FedEx Mobile Website without a login?

Without logging in, you can:

  • Ship FedEx Express® and FedEx Ground® packages using FedEx Ship Manager Lite
  • Receive general rate quotes.
  • Determine transit times.
Go to fedex.ca from your mobile device to get started.

What additional features do I get by logging in to the FedEx Mobile Website?

By logging in to the FedEx Mobile Website, you can:

  • Ship FedEx Express® and FedEx Ground® packages using FedEx Ship ManagerTM Lite.
  • Receive account-specific rate quotes.
  • Determine transit times.
  • Schedule a pickup.
Go to fedex.ca from your mobile device to get started.

How do I log in to the FedEx Mobile Website?

To log in, you need a fedex.ca user ID and password. If you are not registered you can register for a fedex.ca login or create a one-time credit card shipment.

Learn more about how you can sign up at fedex.ca.

The FedEx Mobile Website won’t let me log in. What do I do?

In order to log in to the FedEx Mobile Website, you need a fedex.ca user ID and password.

If you already have a login and password, please call our technical support hotline at 1.877.339.2774 for assistance.

What if I forget my password or user ID?

If you forgot your password or user ID, go to fedex.ca on your desktop computer and select “Forgot your password or ID?

Is there a way for FedEx Mobile to automatically add my shipments?

Yes, simply sign up for free FedEx® Tracking. If you do not currently have access to FedEx Tracking, you can register here.

Once I have installed the FedEx Mobile app on my mobile device, will I be able to see my shipments?

If you are currently a FedEx® Tracking user, the FedEx Mobile app will display the shipments that you are authenticated to view and that are currently viewable via FedEx Tracking. The list of shipments will be arranged with delivery exceptions appearing first. Four different lists are provided: All, To me, From me, and watch list.

If you are not a FedEx Tracking user, you may not see all your shipments. However, you will be able to manually add shipments to the application. The FedEx Mobile app will remember the shipments you have added and automatic shipment updates can be viewed until the shipment is delivered.

Sign up for free FedEx Tracking.

What does the four-segment bar near the top of each tracking frame represent?

The bar represents the progress of the movement of your shipment.

First Segment — Label created: FedEx received shipment information from sender.

Second Segment — Picked up: FedEx has possession of shipment.

Third Segment — In transit: Shipment is in transit to its final destination.

3.5 Segment – Held for pickup: Shipment is being held for pickup at the designated FedEx location.

Fourth Segment — Delivered: Shipment has been delivered.

What shipments can I monitor using FedEx Mobile applications?

You can track the status of any FedEx Express®, FedEx Ground®, and FedEx Freight® shipment as long as you have a valid tracking number.

What number should I call for questions regarding my shipment status

Please call 1.800.GoFedEx 1.800.463.3339 for questions regarding your shipment.

The FedEx Mobile Website doesn’t work or look right on my mobile device.

You may need to set your style sheets, cookies, HTML tables, and Javascript to "on" or checked. To do so, go to your mobile web browser's "options" screen and make sure these settings are checked. Devices and browsers will vary.

Please call our technical support hotline at 1.877.339.2774 if you need technical assistance.

Access the power of FedEx Mobile now from your smartphone or tablet.

FedEx® Mobile for iPhone® and iPad®

FedEx® Mobile for AndroidTM

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
Android is a trademark of Google Inc.