Claims

At FedEx®, we strive to ensure that your shipments arrive at their destination on time and undamaged. We hope that you never have the need to file a claim for loss or damage, but if you do, you can submit your claim online.

Streamline the claims process by filing online

  • Submit your claim and upload supporting documentation while filing a claim, or at a later time
  • Receive e-mail updates on your claim’s status at key points during the review process
  • View your completed claim forms and claim status online
  • Generate and download claim reports
  • Benefit from account management features for multiple users and accounts
  • Review information resources related to the claims process
File a claim