Printable Version Money-Back Guarantee




FedEx Express

If your FedEx Express package is delivered even 60 seconds later than we promise, you get your money back.*  It's that simple. 

If your FedEx Express delivery is delayed for any reason, this is how you can request a refund or credit for service failure under our Money-Back Guarantee policy, effective August 15, 2001.

  • Complete the Money-Back Guarantee claim form
  • You will receive a reply within 72 hours with information as to the status of your request.
  • For invoiced shipments, requests for refund or credit for service failure must be submitted within 15 calendar days of the original invoice date.
  • For shipments paid by cash, cheque, money order, or credit card, requests for refund or credit for service failure must be submitted within 15 calendar days of the shipment date. You may also request a refund or credit under the Money-Back Guarantee policy by phone at 1.800.GoFedEx 1.800.463.3339. 


* Some restrictions apply. See Terms and Conditions section of the FedEx Service Guide for details.


FedEx Ground

If your FedEx Ground package isn’t delivered by midnight on the scheduled delivery day, you’ll get your money-back.*  The FedEx Ground Money-Back Guarantee applies to domestic deliveries to business addresses within Canada and to international shipments when FedEx Ground arranges for customs clearance. 

This is how you can request a refund or credit for service failure under our FedEx Ground Money-Back Guarantee policy.

  • Complete the FedEx Ground Money-Back Guarantee claim form. 
  • You will receive a reply within 72 hours with information as to the status of your request.
  • For invoiced shipments, requests for refund or credit for service failure must be submitted within 15 calendar days after the original invoice date for invoiced shipments.
  • For shipments paid by cash or credit card, the claim must be submitted within 15 days of the shipment date.
  • You may also request a refund or credit by calling 1.800.GoFedEx  1.800.463.3339 and using our automated telephone system.  Please note that this option is not available for shipments tendered at FedEx Authorized ShipCenter®, FedEx World Service Center® or FedEx Kinko’s™ locations.


* Some restrictions apply. See Terms and Conditions section of the FedEx Service Guide for details.