Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Contact Technical Support Helpdesk by E-mail or Phone

Email FedEx Technical Support Helpdesk
1800 228822

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.

Customer Service Hotline

  • 1782 (Bangkok Hotline Number)
  • 1800-236-236 (Toll free numbers from outside Bangkok and vicinity)
  • 662-229-8900 (International / Non-Thailand line)

Customer Service Hours

Monday through Friday from 0800-2200 hours
Saturday from 0800-1700 hours
Sunday: No Service
Public Holidays other than Sunday from 0800-1700 hours

Billing Hotline Service Hours: Monday through Friday from 0830 – 1700 hours

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 1800 228822.

*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1700 (Thai language support)
Saturday from 0900 to 1300 (Thai language support)

English language support is available after working hours.

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form