Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Customer Service Hotline

1782 (Bangkok Hotline Number)
1800-236-236
(Toll free numbers from outside Bangkok and vicinity)
662-229-8900
(International / Non-Thailand line)

Customer Service Hours

Monday through Friday from 0800-2200 hours
Saturday from 0800-1700 hours
Sunday: No Service
Public Holidays other than Sunday from 0800-1700 hours

Billing Hotline Service Hours: Monday through Friday from 0830 – 1700 hours

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 1800 228822.


*Technical Support Hotline Service Hours:

Monday through Friday from 0900 to 1700 (Thai language support)
Saturday from 0900 to 1300 (Thai language support)

English language support is available after working hours.

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form