Contact Customer Service by E-mail or Phone
Contact Technical Support Helpdesk by E-mail or Phone
Customer Service
Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Customer Service Hotline
1782 (Bangkok Hotline Number)
1800-236-236
(Toll free numbers from outside Bangkok and vicinity)
662-229-8900
(International / Non-Thailand line)
Customer Service Hours
Monday through Friday from 0800-2200 hours
Saturday from 0800-1700 hours
Sunday: No Service
Public Holidays other than Sunday from 0800-1700 hours
Billing Hotline Service Hours: Monday through Friday from 0830 – 1700 hours
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at 1800 228822.
*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1700 (Thai language support)
Saturday from 0900 to 1300 (Thai language support)
English language support is available after working hours.
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.