Customer Service


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On this page:

Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support


Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Customer Service Hotline
1782
(Hotline number)
1800-236-236 (Toll free numbers from outside Bangkok and vicinity)
(66) 2-229-8900 (International / Non-Thailand line)

Customer Service Hours
Monday through Friday from 0800-2200 hours
Saturday from 0800-1700 hours
Sunday: No Service
Public Holidays other than Sunday from 0900-1700 hours

Billing Hotline Service Hours: Monday through

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).



Friday from 0830 – 1700 hours

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 1800 228822.

*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1700 (Thai language support)
Saturday from 0900 to 1300 (Thai language support)

English language support is available after working hours.