FedEx Billing Frequently Asked Questions.
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General

What do I need to use FedEx Billing Online Plus?

You will need Internet access and a web browser. FedEx recommends keeping Internet Explorer up to date to ensure that you have the latest security patches. Please note that problems could be experienced when using an older browser.

To register for FedEx Billing Online Plus, go to the login page by selecting View/Pay Bills under the Manage tab at fedex.com. If you already have a fedex.com username and password (used for FedEx Ship Manager, My FedEx, etc.), enter it, click “Login”, and verify your account information. If you are new to fedex.com, register by clicking on the "Register Now" link on the login page.

The first user to register an account for FedEx Billing Online Plus is by default the billing online administrator. Please provide all requested company and contact information, and if necessary, two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx customer support for account verification over the phone.)

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How do I know my invoice information is secure?

The security of your account information as well as your invoicing and payment information is very important to FedEx. Every effort is made to ensure complete confidentiality.

FedEx Billing Online Plus automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits, the highest encryption level commercially available.

FedEx is committed to managing all of the information associated with your account on FedEx Billing Online Plus with high standards of information security.

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Viewing Invoices

Will all of my FedEx accounts be covered by FedEx Billing Online Plus?

Once you register an account for FedEx Billing Online Plus, you can indicate all of the accounts that you would like to tie to a master account for invoicing purposes. Or, if your company currently has multiple FedEx account numbers that roll up to a single master account number, this account number relationship will remain unchanged. If later you wish to add or delete any accounts that are tied to the master account, the FedEx Billing Online Plus Administrator can do so by accessing the "My Options" tab within FedEx Billing Online Plus. If you do not wish to tie all of your accounts to a master account, each account will have to be registered separately for FedEx Billing Online Plus.

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If I have multiple accounts, how will my invoice information be presented?

You will receive a separate invoice for each account. Or, if you currently receive one invoice with charges for all of your accounts, this format will not change.

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How do I view all of my outstanding invoices?

When you login to FedEx Billing Online Plus, you will see an Account Summary, which includes a list of your open invoices with corresponding balances, your total balance due, and total past due amount, if applicable.

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How do I sort my invoices on the Account Summary page?

In the Invoice List section of the Account Summary, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected in ascending order. Click the same column header again to sort the list in descending order.

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What do the icons on the Account Summary screen represent?

Icon Legend

Payment is pending for this item

A shipment of this item is currently in the payment cart/

A shipment level payment is pending for this item

Dispute is pending for this item

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How do I access invoice and shipment detail?

To view invoice level detail, click an invoice number on the Account Summary screen. When you reach the Invoice Detail screen, you can view shipment level detail by clicking on the tracking number, or view the FedEx SmartPost® package level detail by clicking on the billing group ID number.

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How do I know which open invoices or shipments are past due or in dispute?

"Past Due" or "In Dispute" will appear in the Status column next to an invoice or shipment that is past due or in dispute.

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Is information regarding closed invoices always available?

Invoice information is available for 180 days after the scheduled payment date.

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Can I tell who has accessed my company's invoices and shipments?

FedEx Billing Online Plus is a secure, easy to use service only available at fedex.com. Only users that you (the billing online administrator) have invited to use FedEx Billing Online Plus will be able to access your information. Be sure not to give out your password to anyone, and always close your browser after accessing FedEx Billing Online Plus to ensure maximum security.

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How can I print a copy of the original invoice?

You can print a copy of the original invoice by clicking the PDF icon on the Account Summary screen or the link "View/print PDF" near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice in PDF format. You can then print it by selecting Print from the File menu.


NOTE: To view the invoice in PDF format, you need the free Adobe Acrobat Reader to be installed on your computer. To install, click on the Adobe Acrobat icon below, and follow the instructions on how to download the version that's right for your computer.

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Paying Invoices

In what form do I make payments through FedEx Billing Online Plus?

There are two methods of payment currently available with FedEx Billing Online Plus - electronic payment or check. You can schedule payments of FedEx invoices from your bank account via Electronic Transfer Funds (EFT) or from your credit card, or print a payment summary form and mail your payment to FedEx. Banking information needed to perform an EFT payment or credit card information can be added by accessing the My Options tab within FedEx Billing Online Plus.

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Can FedEx make an Electronic Funds Transfer at any time?

Even though you have provided FedEx your banking information, we will only request a transfer of funds when you tell us to do so by scheduling and submitting payment for specific invoices through FedEx Billing Online Plus.

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How do I pay my invoices through FedEx Billing Online Plus?

You must pay invoices/shipments, which appear within FedEx Billing Online Plus, by Electronic Funds Transfer, credit card, or check. Invoices that are open for payment are available from the Account Summary screen using the Open or Past Due tabs. The invoices are displayed in a list, and you can choose all invoices to pay by clicking the checkbox at the top of the table, or selecting individual invoices or shipments. Choose as many invoices or shipments as you like and click "Pay.” You will see a summary of all the items selected for payment. Click "Add Items" to continue to select more invoices or shipments for payment until you ready to check out.

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What does it mean to schedule a payment?

When you click on the "Pay" button, you will reach the Payment Cart area, where you can review the selected items before submitting payment. You may schedule an EFT payment up to 15 days beyond the date you enter payment information.

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Do I get a receipt number for my payment?

Yes. Each time you schedule a payment, you receive a reference number for your records.

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How do I know that a payment has been submitted?

When a payment request is submitted, you will receive a reference number that identifies a specific payment. The status of your payment will be updated automatically and indicated on the Summary page. Pending payment invoices will be indicated by the payment pending symbol on the left-hand side of the table.

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How do I inform FedEx that I disagree with the billing information on an invoice?

If you have questions about an invoice or specific shipment and feel the need to dispute it prior to payment, you can click the Dispute button for FedEx Express® and FedEx Ground® or the Research button for FedEx SmartPost and Duty/Tax, and enter the reasons for your dispute.

To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. Once on the Invoice Detail screen, click on the “Dispute Invoice” button. Individual shipments and related charges can be disputed from the Shipment Detail screens.

When "Dispute" is selected, you will be asked to select a reason for the dispute and provide the dollar amount being disputed.

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How do I know when and how disputed charges have been resolved?

Once you submit a dispute request, it will be appropriately researched and a response will be provided on FedEx Billing Online Plus within 72 hours.

Disputed items and their status can be checked at any time by clicking on the "In Dispute" tab on the Account Summary screen within FedEx Billing Online Plus.

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Search and Downloads

How do I find and download shipments, invoices or receipts?

Click on the "Search/Downloads" tab at the top of any page within FedEx Billing Online Plus, and select the New Search or Download option. On this page are three important features that give you the power to search and download information you need.

Use the Quick Search feature if you know the specific item you need to find, for example invoice number, tracking id, reference number, etc. Enter the information and click the "Quick Search" button. Your results will be displayed online, and made available to you to then download. You can select from criteria to make sure the download file is exactly what you expect.

Use the Search feature to find invoices that contain a particular service, are in a certain status or span a specified date range. You don't need to have a particular invoice number or tracking ID in mind. Select from the various drop-down boxes and click the "Search" or "Download Data" button. For searches, your results will be displayed online, and also made available to you to then download. You can select from criteria to make sure the download file is exactly what you expect.

Use the Saved Searches feature, in the Search section, to store and repeat use of customized download searches. By using Saved Searches, you can save time by only entering the download criteria once.

You can save a few steps in the download process for invoice downloads by signing up for Automatic Downloads. Use the Automatic Download option on the Search & Download Settings screen and you will be prompted to select a download template and file type. Download files will automatically be created as soon as the invoice is available on FedEx Billing Online Plus. You will receive an email notification when your invoice and download is ready in the download center.

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How do I streamline my business’ cost allocation process?

Creating and running rules allows you to create a shipment data record containing fields populated with a cost center/code. This makes cost allocation much more efficient.

Rules may be saved, re-run or set to run automatically against any new invoices. See the FedEx Billing Online Plus user guide for in-depth instructions on creating, running and managing rules.

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Can I edit reference information?

You can change existing reference information or add reference information in the reference field. This can be accomplished from the Tracking ID/Shipment Detail page by clicking on the "Edit" link beside the updated reference section. Editable fields will appear where you can enter and submit changes to your reference information.

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How do I export invoice and shipment details for my internal billing purposes?

Clicking on the Download Center feature will provide access to any download files you have requested. The status of the download is displayed. Download files are available for 14 days.

After the report is compiled, you can export the date to a local computer. By clicking on the file you wish to download, you will be presented with a dialog box with the choice to open or save the file. Select to save the file. Choose the location on your system where you would like to save the file. You can either leave the default file name that FedEx provides or replace it with a file name of your choice.

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Can I see some sample download files?

There are two different sample download files available for your review.

Invoice Report Results Sample

The “invoice report results” file was created using the new default template available when searching for invoices using the Search options.

To create a file using the default template:

Under the Search option from the New Search or Download screen, select Invoice as the type of item you want to search for.

From the search results screen, select a download template and enter a name for your download file and click the Next button.

Your file will be available in the Download Center.

Payment Report Results Sample

This file was created using a customized template created when searching for payment reference data. To create a file similar to this one:

Under the Search option from the New Search or Download screen, select payment reference as the type of item you want to search for.

From the search results screen, select either one of your saved report templates. To create a report template you must select the Create Template option on the Search & Download Settings screen. You will be prompted to select the type of report, file format and select the fields you wish to include in the template.

Once you have selected one of your templates you wish to use for your download file, enter the file name for your report and click the Next button to go to the Download Center where you can open or save your download file.

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How do I download a file?

You can create download files by using the Quick Search, Search (if available) or Saved Searches (if available). You can click the "Download Data" button. Or, if using the "Search" button, once you have found matches, you will have the option to either download the results using a default template or create a customized download file using a custom template.

Screen result downloads will contain only the information displayed on the report results screen. If you desire detailed information, you can create a customized download file, and you will have the option to name it and later collect it from the Download Center. To download a file from the Download Center, right click on the file name and select "Save Target As" or “Save Link As.” Then, select the Save option presented to you by your browser.

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Preferences and Administration

How do I change my user and/or account information?

Selecting "My Options" at the top of the page will bring you to an Administration area where you can update your FedEx Billing Online Plus profile, add/delete accounts, add/delete users, edit banking information and other options.

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How do I change my FedEx Billing Online Plus password?

Select "Fedex.com Profile" from the My Options menu list. You will be directed to your fedex.com profile where you can edit your username and password.

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How do I add users to my account?

Select "Manage Users" from the list of options on the "My Options" tab, and then select "Invite New User." You can assign users to be able to pay and view invoices, or assign users to only be able to view invoices. Once you have entered the required information, FedEx Billing Online Plus will E-mail an invitation to the new user. Only the FedEx Billing Online Plus Administrator can add new users to an account.

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How do I edit the list of additional users on my account?

Select "Manage Users" from the list of options on the "My Options" tab to view a list of users with access to your FedEx Billing Online Plus. You can edit information concerning each user or delete a user altogether. Only the FedEx Billing Online Plus Administrator can perform these functions.

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Can I tie FedEx sub-accounts to my FedEx account or edit sub-accounts tied to my account?

Yes. Select "Manage Account Settings" from the list of options on the "My Options" tab to create a link with other accounts, edit linked accounts, delete linked accounts or add new ones. Only the FedEx Billing Online Plus Administrator can perform these functions.

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How do I cancel my FedEx Billing Online Plus service?

Select "Manage Account Settings" from the "My Options" tab. Then, select "Change Billing Medium to Paper" from the administration functions list. Only the FedEx Billing Online Plus Administrator can perform this function.

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How do I change my banking information and enroll in automatic payments?

Select "Add an EFT profile,” "Add a credit card profile,” or "Edit" from the list of options on the Manage Payment Preferences page. You will be able to submit a new Bank Routing Number and Bank Account Number, or credit card number. Only the FedEx Billing Online Plus Administrator can perform this function.

Also, you can enroll in automatic payments from this screen. You have the flexibility to select the maximum invoice amount to automatically pay, and the number of days from the invoice issue date (up to 15) for payments to be processed.

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Does FedEx have access to all of my FedEx Billing Online Plus service information?

FedEx Billing Online Plus Support Group has access to all of your account information except for your password.

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What happens if I forget my password?

If you forgot your password for FedEx Billing Online Plus, click on the "Forgot your Password" link on the main FedEx Billing Online Plus login screen. You will then be prompted to fill in information to verify your identity and then you will receive a password reminder via email.

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Customer Support

Where can I find information regarding FedEx Express billing procedures at fedex.com?

For more information on billing procedures, please click on the Billing section of our Terms and Conditions.

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How do I request a refund or adjustment to my invoice if I experienced a late delivery or a billing error?

To request a billing adjustment, please click here.

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Can I get a copy of my FedEx Express airbill?

Please contact our Revenue Services department at 1.800.622.1147 to request a copy of the airbill.

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FedEx does not provide an invoice for shipments billed to a credit card. The airbill copy and credit card statement should serve as a receipt.

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How do I dispute a duty and tax charge?

To make it easy, we developed a Clearance Charges Dispute Notification form (PDF) that you can download. If you also need a rebill notification form, call to request one at 1.800.622.1147, option 5, then 1.

After downloading the form, you can either fax or mail your completed document to:

Mailing Address:

FedEx Duty/Tax Invoicing Adjustment Department
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

Fax: Rebill fax: 1.877.716.8758
Duty-tax dispute fax: 1.800.901.2285
Please include the following with your fax or letter:

A completed Clearance Charges Dispute Notification form (PDF)
A detailed statement about specifically what is being disputed
Any customs clearance papers
A copy of the FedEx International Air Waybill
An explanation of exactly how the articles are used and the function

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What is your mailing address for the FedEx Express billing department?

FedEx Corporation
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

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What is your mailing address for the FedEx Ground billing department?

FedEx Corporation
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

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How can I request a copy of my original or adjusted FedEx invoice?

Please contact our Revenue Services department at 1.800.622.1147 to request a copy of an invoice.

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What are the mailing addresses where I can submit FedEx Express and FedEx Ground payments?

You must furnish with your payment the invoice numbers to which your payment applies. Payment should be sent using your remittance advice to one of the following:

(By U.S. Postal Service)

Any customer not using electronic data interchange (EDI) or FedEx Billing Online Plus whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, PR, RI, SC, VA, VT or WV should mail payment and remittance detail to:

FedEx
P.O. Box 371461
Pittsburgh, PA 15250-7461

Any customer not using EDI or FedEx Billing Online Plus whose billing address is in AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should mail payment and remittance detail to:

FedEx
P.O. Box 94515
Palatine, IL 60094-4515

Any customer not using EDI or FedEx Billing Online Plus whose billing address is in AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to:

FedEx
P.O. Box 660481
Dallas, TX 75266-0481

Any customer not using EDI or FedEx Billing Online Plus whose billing address is in AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to:

FedEx
P.O. Box 7221
Pasadena, CA 91109-7321

Customers who receive their invoices via EDI should mail their payment to:

FedEx ERS
P.O. Box 371741
Pittsburgh, PA 15250-7741

Customers who receive their invoices via FedEx Billing Online Plus should mail their payment and remittance detail to:

FedEx Billing Online Plus
P.O. Box 371599
Pittsburgh, PA 15250-7599

(By FedEx Envelope)

FedEx Lockbox 360353
Room 154-0455
500 Ross Street
Pittsburgh, PA 15262

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Can I get a rate on a FedEx Express or FedEx Ground package that I have already shipped?

Unfortunately, for security reasons, we are unable to provide rate information on specific tracking numbers via fedex.com.

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