FAQs

View answers to common packing questions asked by customers like you.

  • Frequently Asked Questions

How can I get an idea of my total shipping costs?

For the best estimate, come into FedEx Office, so our pros can advise you on the correct box and the right shipping choice that fits your needs.

What does the price on your website include?

Prices include packing by the pros, the box and basic packing materials. If your item is especially fragile, there may be an additional cost if extra packaging is required. Please note that the price does not include shipping.

What’s the benefit when you pack vs. when I pack it myself?

What is the FedEx Office® Packing Pledge, and what does it cover?

The FedEx Office Packing Pledge is assurance that our pros have packed your item using the skills they’ve learned in training. See the pledge here

Where can I go to get packing help?

We have 1,800+ nationwide FedEx Office locations, many of which are open extended hours or even 24 hours a day.

What are the differences between the white and brown boxes?

There are twelve FedEx Express® white packaging options to choose from, including envelopes, paks, tubes and boxes ranging in size from small to extra-large. Packaging is available at no extra cost for use with FedEx Express parcel shipments. Brown packaging is available for purchase in various sizes and shapes including specialty boxes. Customers are free to use this packaging for shipping with both FedEx Express and FedEx Ground.

What do I need to bring for you to pack my item?

Just bring the item itself, the shipping address and your account number if you have one. You may also want to consider the estimated value of your item, so you can declare it when you ship.

What if I want to talk to someone about packing and shipping solutions?

Simply call or visit your nearest FedEx Office location, and a team member will be happy to answer any questions.

How do I know if my item will fit?

Just bring it to your nearest FedEx Office location, and we’ll find the right box for you or create a custom solution. Additional details: The maximum limits for FedEx Express® domestic packages are 150 lbs., 119" in length, and 165" in length plus girth (L + 2W + 2H). The maximum limits for FedEx Ground® domestic packages are 150 lbs., 108" in length, and 165" in length plus girth (L + 2W + 2H). Packages exceeding these limits are considered oversized and may be assessed an oversized charge.

Can you pack and ship alcoholic beverages?

No. Our packing pros are not able to pack any type of alcoholic beverage. Additionally, beer and spirits may only be shipped using FedEx Express or Ground from a pre-approved licensed dealer to a licensed dealer with the shipment being pre-metered.