Image of a hand made blue cat item being wrapped in bubble wrap to be packed into a brown FedEx box.

The FedEx Office® Packing Pledge

The FedEx Office® Packing Pledge

When it comes to packing your items, come to FedEx Office for peace of mind.

When it comes to packing your items, come to FedEx Office for peace of mind.

Let the pros at FedEx Office pack and ship it.

Let the pros at FedEx Office pack and ship it.

Image of a bicycle surrounded by, boxing gloves, skates, yoga mat, goggles, and sneakers.

Some stuff is big
and bulky.

Image of intricate and fine china that is fragile.

Other stuff is fragile
and intricate.

No problem. You'll get the right solution, along with the ultimate peace of mind.
*Subject to the FedEx Office Packing Pledge and carrier limitations

What is the FedEx Office Packing Pledge?

What is the FedEx Office Packing Pledge?

If you purchase our pack and ship services and have your item shipped via FedEx Express, FedEx Ground, or FedEx Home Delivery®, and that item is lost or damaged at the FedEx Office location or in transit, promptly file a claim pursuant to the instructions provided below. Your claim will be considered under the terms and conditions applicable to the shipment whether shipped via FedEx Express, FedEx Ground, or FedEx Home Delivery.

FedEx liability for each package is limited to US $100 unless a higher value is declared and the charge for the higher value
is paid. See the FedEx Service Guide for full terms and conditions regarding declared value and our shipping services
in general.

In any event, FedEx liability for fragile items, items of extraordinary value, and other items whose market value is difficult
to ascertain is limited to $1,000, and a higher value may not be declared for such items. See the Declared Value and
Limits of Liability section in the FedEx Service Guide for a list of other items and further details. The FedEx Office
Packing Pledge does not nullify any provisions of the FedEx Service Guide, and in the event of any conflict, the FedEx Service Guide shall control.
 

What is covered by the FedEx Office Packing Pledge?

What is covered by the FedEx Office Packing Pledge?

The FedEx Office Packing
Pledge only applies to:

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Packages packed by FedEx Office team members at a FedEx Office location

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Packages shipped via FedEx Express, FedEx Ground, or FedEx Home Delivery from the FedEx Office store in which they were packed and at the time of packing


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Packages packed by FedEx Office in new FedEx packaging

The FedEx Office Packing
Pledge does not apply to:

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Packages packed by the shipper

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Packages shipped via any service other than FedEx Express, FedEx Ground, or FedEx Home Delivery

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Packaging brought in by the shipper not acceptable to FedEx Office for packing

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Packages not shipped via FedEx Express, FedEx Ground, or FedEx Home Delivery immediately following packing by FedEx Office

How to take advantage of the FedEx Office Packing Pledge:

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Simply take to any FedEx Office packing counter the item(s) you want packed and shipped, have FedEx Office team members pack the items, and then ship the items via FedEx Express®, FedEx Ground®, or FedEx Home Delivery services

The FedEx Office Packing
Pledge only applies to:

Checkmark icon


Packages packed by FedEx Office team members at a FedEx Office location

Checkmark icon


Packages shipped via FedEx Express, FedEx Ground, or FedEx Home Delivery from the FedEx Office store in which they were packed and at the time of packing


Checkmark icon


Packages packed by FedEx Office in new FedEx packaging

The FedEx Office Packing
Pledge does not apply to:

X icon


X icon

Packages packed by the shipper

Packages shipped via any service other than FedEx Express, FedEx Ground, or FedEx Home Delivery

X icon


Packaging brought in by the shipper not acceptable to FedEx Office for packing

X icon


Packages not shipped via FedEx Express, FedEx Ground, or FedEx Home Delivery immediately following packing by FedEx Office

How to take advantage of the FedEx Office Packing Pledge:

Checkmark icon


Simply take to any FedEx Office packing counter the item(s) you want packed and shipped, have FedEx Office team members pack the items, and then ship the items via FedEx Express®, FedEx Ground®, or FedEx Home Delivery services

FedEx Office Packing Pledge FAQ

FedEx Office Packing
Pledge FAQ

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Help questions icon


FedEx Office Packing Pledge FAQ

FedEx Office Packing
Pledge FAQ

You will need to complete and submit a claim via one of the three methods below:

Method 1:

Submit claims online at https://www.fedex.com/en-us/customer-support/claims.html.

Method 2:

Send written claims, including the completed claim form and supporting documentation, via the
U.S. Postal Service or fax to:


FedEx Cargo Claims Department
P.O. Box 256
Pittsburgh, PA 15230
Fax: 1.877.229.4766


If you fax your completed claim form and supporting documentation, FedEx will send you a confirmation
letter by return fax.
 

Method 3:

Call customer service at 1.800.GoFedEx 1.800.463.3339 (say “claims”) to obtain a case number for your 
claim, and then complete a print copy of the claim form. You may have to submit supporting 
documentation using FedEx Claims Online or the mailing address or fax number listed above.

Please keep all original receipts from your FedEx Office transaction for both packing and shipping, as
   these may be required.
The recipient must retain the box, packaging materials, and the contents, as these may be required 
   for inspection during the claims process.

We must receive notice of a claim due to damage (visible or concealed) within 60 calendar days after
   delivery of the shipment.

The FedEx Office Packing Pledge can be suspended, modified, or revoked at our sole discretion without prior notice to you.

 

No. There is no additional charge beyond the packing and shipping charges to receive the FedEx Office
Packing Pledge, provided that you do not want to declare a value higher than $100 for the contents of
your shipment as may be allowed under the FedEx Service Guide.

 

Yes. Any additional fee you pay for declared value will be reimbursed as part of any refund for
transportation charges.

 

Yes. You can request a refund or credit of your transportation charges if your shipment is not delivered
by the applicable delivery commitment for the service selected. For more information, please visit the
Money-Back Guarantee section of the Terms and Conditions.