Defending Against Fraud

Working together to defeat fraud

The Internet is an important channel connecting FedEx to our customers. Those committing fraud seek to take advantage of this trusted relationship for illegal purposes. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously monitor for such activity in order to help safeguard our customers' interests. Learn more about a FedEx program that can notify you when someone else attempts to use your account number for shipping purposes on FedEx Ship Manager® at

Recognizing Fraud

You are the first and best layer of defense in combating online fraud. Learning to properly detect and avoid online scams is the ultimate protection against fraud. Read on for tips to help you spot potential scams.

Online fraud typically takes the form of fraudulent e-mails and Web sites. These forged means of communication often use corporate logos, colors and legal disclaimers to make them appear authentic.

Fraudulent E-Mails 
Fraudulent e-mails are the most common avenue of online scams. A "spoofed" e-mail is one that purports to be from a reputable source in an attempt to trick you into divulging personal or account information, sending payment, or otherwise taking an action that will result in fraud. These attacks are common because they are low-tech and can be easily deployed on a massive scale. Even though the warning signs are there, "phishing" and scam e-mails continue to fool people.

Spoofed Web sites 
Spoofed Web sites, like phishing e-mails, pretend to represent a reputable source, such as FedEx, when in reality they are operated by criminals attempting to commit theft. Spoofed Web sites are often used in conjunction with phishing e-mails. Spoof Web sites allow scammers to collect user-names, passwords, Social Security numbers, credit card details and more. Many spoofed sites even allow users to log in, giving them a false sense of security.

FedEx does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in FedEx custody.

EV Cert Example

Example of scam e-mail

Common Warning Signs of Online Scams

  • Unexpected requests for money in return for delivery of a package, often with a sense of urgency.
  • Requests for personal and/or financial information.
  • Links to misspelled or slightly altered Web-site addresses (,, etc.)
  • Spelling and grammatical errors or excessive use of capitalization and exclamation points.
  • Claims that you have won a large sum of money in a lottery or settlement.
  • Certificate errors or lack of SSL for sensitive activities.

Additional examples, including currently prevalent e-mail scams, can be found here.

Dealing with Fraud

If you have received a fraudulent e-mail that claims to be from FedEx, you can report it by forwarding it to If the fraudulent e-mail resulted in financial loss you should contact your banking institution immediately through the appropriate channels. In addition, consider contacting the IC3 or your state Attorney General's office.

FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.