Blue background

Money-Back Guarantee Claim Form

Money-Back Guarantee Claim Form

To re-affirm our commitment to deliver the level of service you expect from FedEx, effective Tuesday, July 6, 2021, the money-back guarantee will be reinstated for select FedEx Express services (applicable to intra-Canada and Canada import/export shipments).

Please note that only shipments shipped on or after July 6, 2021 using the following services may be eligible for the money-back guarantee. For Canadian payors only. Services include:

FedEx Express

Intra-Canada Services

International Services


In order to balance our focus on service and safety, the FedEx money-back guarantee for all other FedEx Express® and FedEx Ground® services will remain suspended until further notice.

The status of money-back guarantee for these FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.

COVID-19: Money-Back Guarantee Suspension

With governments around the globe issuing ongoing work and travel restrictions that impact our delivery commitment times, we have decided to suspend our money-back guarantee globally until further notice. In Canada, this will impact all FedEx Express and FedEx Ground services. We will continue operating as government restrictions and regulations allow. We appreciate your business and remain committed to supporting your shipping needs across Canada and around the globe.  Stay connected with service updates here.

Loading data, please wait

Claim Form

If your FedEx Express delivery is delayed, fill out this form to start a request for refund or credit for service failure under our Money-Back Guarantee policy. You will receive a response within seven business days with the status of your request.**

*Required fields

Enter up to 10 numbers (please add a space
between air waybill and tracking numbers)

**Subject to the successful receipt of your form. You may experience a delay in response times during peak periods.