Money-Back Guarantee Claim Form
To re-affirm our commitment to deliver the level of service you expect from FedEx, effective Tuesday, July 6, 2021, the money-back guarantee will be reinstated for select FedEx Express services (applicable to intra-Canada and Canada import/export shipments).
Please note that only shipments shipped on or after July 6, 2021 using the following services may be eligible for the money-back guarantee. For Canadian payors only. Services include:
In order to balance our focus on service and safety, the FedEx money-back guarantee for all other FedEx Express® and FedEx Ground® services will remain suspended until further notice.
The status of money-back guarantee for these FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
COVID-19: Money-Back Guarantee Suspension
With governments around the globe issuing ongoing work and travel restrictions that impact our delivery commitment times, we have decided to suspend our money-back guarantee globally until further notice. In Canada, this will impact all FedEx Express and FedEx Ground services. We will continue operating as government restrictions and regulations allow. We appreciate your business and remain committed to supporting your shipping needs across Canada and around the globe. Stay connected with service updates here.
**Subject to the successful receipt of your form. You may experience a delay in response times during peak periods.