Money-Back Guarantee Claim Form

COVID-19: Money-Back Guarantee Suspension

With governments around the globe issuing ongoing work and travel restrictions that impact our delivery commitment times, we have decided to suspend our money-back guarantee globally until further notice. In Canada, this will impact all FedEx Express and FedEx Ground services. We will continue operating as government restrictions and regulations allow. We appreciate your business and remain committed to supporting your shipping needs across Canada and around the globe. Stay connected with service updates here.

Claim Form

If your FedEx Express or FedEx Ground delivery is delayed, fill out this form to start a request for refund or credit for service failure under our Money-Back Guarantee policy. You will receive a response within seven business days with the status of your request.**

*All fields are required.

FedEx Express Air Waybill OR FedEx Ground Tracking Number: *

Enter up to 10 numbers (please add a space
between air waybill and tracking numbers)

Invoice number: *

Account number: *

Company Name: *

Address: *

City: *

Province

Postal code: *

Customer contact name: *

Phone number: *

Fax number:

Email: *

Date of shipment *

Reason for request: *

**Subject to the successful receipt of your form. You may experience a delay in response times during peak periods.