Money-Back Guarantee Claim Form

Claim Form

If your FedEx Express or FedEx Ground delivery is delayed, fill out this form to start a request for refund or credit for service failure under our Money-Back Guarantee policy. You will receive a response within seven business days with the status of your request.**

*All fields are required.

FedEx Express Air waybill number: *

Enter up to 10 air waybill numbers (one per line)

FedEx Ground Tracking ID: *

Enter up to 10 tracking ID numbers (one per line)

Invoice number: *

Account number: *

Company Name: *

Address: *

City: *

Province

Postal code: *

Customer contact name: *

Phone number: *

Fax number: *

Email: *

Date of shipment *

Reason for request: *

**Subject to the successful receipt of your form. You may experience a delay in response times during peak periods.