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FedEx Ground Call Tag Package Return

FedEx Ground Call Tag Package Return

Use FedEx Ground Call Tags Package Return when you have to recall an occasional package delivered by FedEx Ground, within Canada. For a nominal fee, FedEx Ground will pick up and return a package to you.

You can request a Ground Call Tag online through the return shipment function in FedEx Ship Manager at For information on other FedEx Ship Manager solutions, please contact your FedEx account executive. Please note that requests for call tags through FedEx Customer Service will be discontinued, effective Jan. 31, 2021.

When requesting a Call Tag, you'll need to provide the following:

  • The package tracking ID, your company name and address, the total number of packages you need to recall, and the contents.
  • The name and telephone number of a contact person at the pickup location, the company name and address, and the day the package will be ready for pickup.

FedEx Ground will provide you with a Call Tag confirmation number that lets you track the return of your package.

  • To qualify for Call Tag service the package must have been originally shipped within Canada using FedEx® Ground.
  • A nominal fee applies for FedEx Ground Call Tag Package Returns. Get an online rate quote for your Call Tag, or consult Ground rates in the FedEx Service Guide.

Whether you're in retail, wholesale, or manufacturing; a shipper or a consignee, FedEx Ground is committed to helping you better manage your distribution process.

For more details, see FedEx Ground Services in the FedEx Service Guide.