Understanding Your Door Tag

FedEx Express Door Tag

FedEx Express Door Tag












Understanding your door tag

The FedEx Express® door tag provides you with instructions on how to retrieve your package.

Package(s) not delivered

Package(s) not delivered. Your package(s) can be picked up at the FedEx location listed on the back of the door tag, after the time noted. To confirm availability or make other pickup and delivery arrangements, please call 1.800.GoFedEx 1.800.463.3339. Please bring the door tag as well as a government-issued photo identification that includes the recipient’s address.

Delivery attempts

Delivery attempts. If this box is checked, we will re-attempt delivery the next business day unless you make other arrangements.*

Delivery requirements.

Delivery requirements. If a signature is requested and the orange box is checked, you may sign your name here and we'll leave your package(s). If the Be present for delivery box is checked, then the steps required for a successful delivery will be outlined.

Door Tag Number

Door Tag Number. The door tag number starts with a DT followed by 12 numbers and can be used to track your package(s).

Package(s) delivered

Package(s) delivered. This indicates that your package was delivered and where it was placed to minimize theft or damage (e.g., the front door or with a neighbour).

*Next business day re-attempts may not be available to all areas.

FedEx Express Door Tag

Frequently Asked Questions

You were left a door tag to notify you that we either successfully delivered your package and where it was placed or that we attempted delivery of your package, but could not leave it for the reason(s) specified.

Your package wasn’t left for one of the following reasons:

  • A signature is required 
  • Import duties and taxes need to be collected 
  • The package contains dangerous goods 
  • Security reasons or restrictions

If you cannot be present for delivery, you can prepay the duties and taxes via credit card by calling 1.800.GoFedEx 1.800.463.3339. If you will be present for delivery, then please have the exact change, cheque or credit card ready for the courier.